QiStaff Solutions

Job Title Marketing Manager Location - Colwyn Bay Hours of Work 35 hours per week Line Manager - Commercial Director Our client is seeking an experienced Marketing Manager to play a vital part inspiring more guests to visit their establishment. This is a new and exciting role, leading the development of a marketing and fundraising department. Initially, you will be both a strategist and hands-on deliverer: creating and running campaigns, managing their digital channels, and shaping their fundraising approach. Over time, you will build and lead a small team (including a part-time fundraiser) to grow revenue. What You'll Do: Management, Planning, Insights, and Reporting Establish and lead a new marketing and fundraising function Develop and deliver the annual marketing and fundraising plan to grow guest numbers, increase revenue Apply data and insights to track performance, improve ROI, and maximise the impact of all marketing and fundraising activities Provide monthly and quarterly performance reports for the leadership team and Board Marketing Deliver creative campaigns across digital and print to increase visits and income Plan and deliver engaging onsite events with colleagues to drive awareness, footfall, and donations Manage digital channels - website, SEO, social media, email, and paid ads - producing and scheduling content directly Create engaging materials (maps, guides, signage, video, imagery) that connect guests. Collaborate with Guest Services teams to promote events Act as brand guardian, ensuring consistent tone and identity Build strong PR, tourism, and community partnerships to expand reach and attract new audiences Manage marketing budgets and external suppliers (digital, PR, print). Marketing and Fundraising Manager September 2025 - Final Fundraising Oversee and support grant applications, corporate partnerships and giving campaigns, with delivery support from a part-time fundraiser Ensure effective supporter stewardship and communications (thank-yous, newsletters, updates) Develop everyday giving opportunities (e.g. contactless donations, checkout prompts) and maximise Gift Aid participation Contribute to the growth of longer-term opportunities such as legacies and major donors. Guest Experience and Compliance Support excellent guest service across all marketing and fundraising activity Advise on escalated guest complaints where appropriate Deliver all activities within budgets, ethical fundraising codes and policies (H&S, Security, Finance, People, GDPR and Volunteering) A willingness to work occasional evenings or weekends (to attend network meetings or deliver fundraising events), and to cover Weekend Duty Management duties on a management rota when required. What You'll Bring: Qualifications Marketing or business-related degree or equivalent experience Professional qualification in marketing (CIM) - desirable Full UK driving licence Skills Ability to plan and deliver creative marketing campaigns to successfully deliver revenue targets and conservation messages Skilled with digital tools: CMS, SEO, social media, email, and advertising platforms Strong copywriting and editing across digital and print channels Confident with budgets, data, and reporting to evidence results Highly organised, deadline-driven, and able to manage multiple projects Experienced in managing suppliers (inc PR, printers, distributors) Strong relationship-building with guests, supporters, colleagues, volunteers, and partners Knowledge Marketing campaigns, content and audience engagement Key metrics - CTR, CPC, CPA, ROAS Fundraising essentials - grants, giving, legacies and corporates GDPR, ethical fundraising, and brand management Local tourism networks and partnerships Experience Proven track record in marketing or fundraising to deliver revenue growth Experience securing income through grants, corporate partnerships and individual giving campaigns Experience of creating engaging content for print and digital channels Background in managing budgets and working with agencies/suppliers Experience leading a small team Flexibility to work some unsocial hours to deliver fundraising activities Evidence of working collaboratively across teams or departments Enthusiasm for inspiring guest support Key behaviours (competencies) for the role Leading and deciding Creating and conceptualising Analysing and Interpreting.

Overview Our client is seeking a dynamic and experienced Marketing & Events coordinator to plan, promote, and deliver its flagship seasonal events - Halloween and Christmas - which are central to the businesses visitor offer. This role combines hands-on event management with creative marketing expertise, ensuring memorable guest experiences while driving visitor numbers and revenue. Key Responsibilities Develop and implement integrated marketing and events strategies for Halloween and Christmas, aligned with the business brand and objectives. Conduct competitor analysis and market research to identify opportunities for growth, innovation, and audience engagement. Work closely with management to set seasonal goals and key performance indicators (KPIs). Event Management Coordinate the planning and delivery of all aspects of the Halloween and Christmas programmes. Oversee logistics: site layout, design, ticketing, signage, security, health & safety compliance, and staff scheduling. Liaise with performers, suppliers, contractors, and community partners to deliver high-quality experiences. Monitor event performance and capture visitor feedback for evaluation and improvement. Marketing & Promotion Create and execute multi-channel marketing campaigns (digital, print, PR, partnerships, and influencer outreach). Produce engaging content, storytelling, and imagery to showcase the castle's unique seasonal experiences. Manage media relations and community partnerships to maximise exposure and goodwill. Oversee the businesses event webpages, social media platforms, and email marketing for seasonal campaigns. Financial Management Track ticket sales, visitor data, and campaign metrics to report performance against targets. Person Specification Essential Proven track record in marketing and event management, ideally within hospitality Strong organisational skills, with the ability to manage multiple projects under pressure. Excellent communication and stakeholder management skills. Creative thinker with experience in campaign development and storytelling. Hands-on, adaptable, and willing to work flexibly (including evenings/weekends during event delivery). Desirable Knowledge of the tourism, heritage, or cultural attractions sector. Experience in managing large-scale seasonal events (e.g. Halloween trails, Christmas light shows, festive markets). Familiarity with North Wales tourism audiences and networks. Contract & Benefits Contract: Fixed-term, immediate start until January 2026. Hours: Full-time with flexibility required around event periods. Salary: Competitive, dependent on experience.

Our clients is a local charity based in Colwyn Bay, they offer a very unique and interesting environment. They are seeking an experienced HR professional to join their team. Job Overview The HR Manager develops a positive, inclusive, and supportive workplace culture, ensuring they recruit, retain, train, and motivate the very best staff to deliver the companies mission. KEY RESPONSBILITES FOR THE ROLE Manage the full employee lifecycle: recruitment, onboarding, performance management, and offboarding. Coach and support managers to resolve employee relations cases including absence, capability, conduct, and conflict resolution cases. Support managers with appraisals, performance objectives, and coaching. Maintain HR policies and procedures in line with UK employment law and best practice. Identify training needs and implement development programs to enhance skills and career progression. Lead workforce planning, including staffing analysis and succession planning. Drive employee engagement, recognition, and retention initiatives. Support organisational change and development projects. Administer contracts, payroll changes, benefits, and reward programs accurately and timely. Monitor and report on HR metrics, workforce trends, and performance to senior management. Maintain accurate HR records with confidentiality and GDPR compliance. Act as the main point of contact for HR matters across all departments. Deliver all activities in line with budgets, policies, and procedures, including GDPR, Health & Safety, Security, Finance, People, and Volunteering arrangements. KEY REQUIREMENTS FOR THE ROLE Qualifications Degree-level education in HR, Business, or a related field preferred CIPD Level 5 or above Skills Excellent interpersonal and communication skills, able to build relationships at all levels Strong organisational and problem-solving abilities with a proactive approach Confident in handling complex HR issues independently Coaching and mentoring managers effectively Able to interpret HR metrics and report insights to senior management Skilled at prioritising and managing multiple responsibilities Competent in HRIS systems, digital recruitment tools, and payroll software Knowledge Up-to-date knowledge of UK employment law and HR best practice Familiar with inclusive workplace strategies and payroll processes Experience Proven experience in a standalone HR role or managing HR in a small to medium-sized organisation Hands-on experience with recruitment, onboarding, performance management, and succession planning Handling disciplinary, grievance, and conflict resolution processes Managing payroll, pensions, and employee benefits Designing and delivering staff development, learning programs, and compliance training Supporting organisational change initiatives Monday - Friday 35 hours per week Job Types: Full-time, Permanent Work Location: In person