Ten Lifestyle Group
Seeking a visionary leader shaping the future of luxury lifestyle experiences. Overview: Join us as the Head of Lifestyle Proposition & Partnerships for EMEA, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. In this pivotal role, you will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high value partnerships that underpin our premium lifestyle services. You will be responsible for driving the overall lifestyle strategy - from developing innovative propositions that anticipate client needs, to ensuring operational excellence in delivering exceptional experiences to our Ultra High Net Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients' aspirations. We are seeking a dynamic and visionary leader who combines strategic thinking with a hands on approach to relationship and team management. Your leadership will ensure that our lifestyle proposition not only remains best in class but also continues to evolve in line with market trends, partner capabilities, and our clients' ever changing expectations. Key Responsibilities Strategic Leadership: Define and lead the Lifestyle Proposition strategy for EMEA in alignment with Ten's global objectives, ensuring bold, forward looking approaches across Dining, Retail, Entertainment, and other lifestyle categories. Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best in market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets. Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients. Collaboration & Integration: Work cross functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms. Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high performance culture, providing leadership, coaching, and opportunities for professional growth within the team. Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space. Education & Experience Minimum of 3 years' leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery. Proven track record in leading lifestyle propositions or high end services, with strong operational and team management experience. Demonstrated success in managing cross functional teams and driving organizational change within a global environment. Strong experience in commercial and partnership management, including developing and implementing policies and procedures that improve performance and results. Experience working in fast paced, technology driven environments with a passion for innovation. Fluency in English required; additional European languages (i.e German, French, Norwegian, Swedish) highly advantageous. Ability and willingness to travel frequently across the EMEA region. Knowledge, Skills & Abilities Deep understanding of the lifestyle concierge, hospitality, and luxury industries, including key trends, challenges, and best practices. Strong knowledge of international markets and cultural sensitivities, particularly in Europe, the UK, and EMEA. Exceptional communication and interpersonal skills, with the ability to build rapport and influence high profile clients, partners, and stakeholders. Strong commercial acumen with a proven ability to generate revenue through innovative service offerings. Analytical and data driven approach to strategy and service improvement. Proficiency in CRM systems and management tools to enhance service delivery and member engagement. Ability to foster high performance cultures, motivating and developing teams to achieve excellence. Guidelines for Hybrid/Home Office Located in London, UK Please note that you will be asked to enter into a hybrid working arrangement - at least 3x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. Rewards designed around you Competitive salary package. Hybrid working. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too. Paid time away from work.Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays - possibilities to travel and work! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who are We Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024 Commitment to Diversity We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.
Seeking a visionary leader shaping the future of luxury lifestyle experiences. Overview: Join us as the Head of Lifestyle Proposition & Partnerships for EMEA, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. In this pivotal role, you will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high value partnerships that underpin our premium lifestyle services. You will be responsible for driving the overall lifestyle strategy - from developing innovative propositions that anticipate client needs, to ensuring operational excellence in delivering exceptional experiences to our Ultra High Net Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients' aspirations. We are seeking a dynamic and visionary leader who combines strategic thinking with a hands on approach to relationship and team management. Your leadership will ensure that our lifestyle proposition not only remains best in class but also continues to evolve in line with market trends, partner capabilities, and our clients' ever changing expectations. Key Responsibilities Strategic Leadership: Define and lead the Lifestyle Proposition strategy for EMEA in alignment with Ten's global objectives, ensuring bold, forward looking approaches across Dining, Retail, Entertainment, and other lifestyle categories. Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best in market offers and benefits, tailored to the needs of UHNW clients across diverse EMEA markets. Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients. Collaboration & Integration: Work cross functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms. Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high performance culture, providing leadership, coaching, and opportunities for professional growth within the team. Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space. Education & Experience Minimum of 3 years' leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery. Proven track record in leading lifestyle propositions or high end services, with strong operational and team management experience. Demonstrated success in managing cross functional teams and driving organizational change within a global environment. Strong experience in commercial and partnership management, including developing and implementing policies and procedures that improve performance and results. Experience working in fast paced, technology driven environments with a passion for innovation. Fluency in English required; additional European languages (i.e German, French, Norwegian, Swedish) highly advantageous. Ability and willingness to travel frequently across the EMEA region. Knowledge, Skills & Abilities Deep understanding of the lifestyle concierge, hospitality, and luxury industries, including key trends, challenges, and best practices. Strong knowledge of international markets and cultural sensitivities, particularly in Europe, the UK, and EMEA. Exceptional communication and interpersonal skills, with the ability to build rapport and influence high profile clients, partners, and stakeholders. Strong commercial acumen with a proven ability to generate revenue through innovative service offerings. Analytical and data driven approach to strategy and service improvement. Proficiency in CRM systems and management tools to enhance service delivery and member engagement. Ability to foster high performance cultures, motivating and developing teams to achieve excellence. Guidelines for Hybrid/Home Office Located in London, UK Please note that you will be asked to enter into a hybrid working arrangement - at least 3x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. Rewards designed around you Competitive salary package. Hybrid working. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too. Paid time away from work.Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays - possibilities to travel and work! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who are We Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, unique technology enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024 Commitment to Diversity We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.
Ten Lifestyle Group
Newham, London
Overview We are seeking a data-oriented CRM Specialist to lead and enhance our email marketing and CRM initiatives. This position is ideal for an individual who is enthusiastic about crafting personalised, data-driven customer experiences and excels at transforming insights into actionable strategies while implementing CRM solutions using top-tier tools like Braze. You will be both a strategic thinker and a proactive executor, capable of developing a lifecycle journey from the ground up, and then analysing the metrics to optimise performance. Key Responsibilities Create & Deliver Impactful Campaigns Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys. Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analysing results. Enhance Personalisation Through Automation Design intelligent, scalable, and adaptive customer journeys utilising Braze features (including Canvas, Liquid, segmentation, and more). Utilise real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel. Lead Reporting & Optimisation Efforts Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics. Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes. Provide transparent reporting on the CRM's influence throughout the customer journey, from engagement to retention. Become the Braze Champion Serve as the primary Braze authority within our organisation, maximising the benefits of the platform. Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies. A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention. Expert knowledge of Braze, including advanced features like Canvases, Liquid logic, segmentation techniques, and data integration. Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty. Proficient in HTML and CSS for email creation and optimisation, able to modify templates for visual appeal and functionality. Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights. Skilled in A/B testing, audience segmentation, and personalisation strategies for tailored customer experiences. Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth. What You'll Get The opportunity to build best-in-class CRM programs that impact millions of users Creative freedom to experiment and innovate in a supportive, collaborative team Opportunity to develop your skills and career in a fast-moving, customer-obsessed business Guidelines for Hybrid/Home Office Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.) Remote Working Holidays- possibilities to Travel and Work anywhere in the world! Employee Discounts.Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Commitment to Diversity We encouraged diverse philosophies, cultures, and experiences. We appreciated diversity and aimed to create an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes." Join Ten Group - apply before 20 September 2025. Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.
Overview We are seeking a data-oriented CRM Specialist to lead and enhance our email marketing and CRM initiatives. This position is ideal for an individual who is enthusiastic about crafting personalised, data-driven customer experiences and excels at transforming insights into actionable strategies while implementing CRM solutions using top-tier tools like Braze. You will be both a strategic thinker and a proactive executor, capable of developing a lifecycle journey from the ground up, and then analysing the metrics to optimise performance. Key Responsibilities Create & Deliver Impactful Campaigns Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys. Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analysing results. Enhance Personalisation Through Automation Design intelligent, scalable, and adaptive customer journeys utilising Braze features (including Canvas, Liquid, segmentation, and more). Utilise real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel. Lead Reporting & Optimisation Efforts Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics. Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes. Provide transparent reporting on the CRM's influence throughout the customer journey, from engagement to retention. Become the Braze Champion Serve as the primary Braze authority within our organisation, maximising the benefits of the platform. Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies. A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention. Expert knowledge of Braze, including advanced features like Canvases, Liquid logic, segmentation techniques, and data integration. Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty. Proficient in HTML and CSS for email creation and optimisation, able to modify templates for visual appeal and functionality. Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights. Skilled in A/B testing, audience segmentation, and personalisation strategies for tailored customer experiences. Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth. What You'll Get The opportunity to build best-in-class CRM programs that impact millions of users Creative freedom to experiment and innovate in a supportive, collaborative team Opportunity to develop your skills and career in a fast-moving, customer-obsessed business Guidelines for Hybrid/Home Office Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.) Remote Working Holidays- possibilities to Travel and Work anywhere in the world! Employee Discounts.Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Commitment to Diversity We encouraged diverse philosophies, cultures, and experiences. We appreciated diversity and aimed to create an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes." Join Ten Group - apply before 20 September 2025. Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.