We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Ensure service standards are consistently met in your boutique, through regular team motivation, training and development Be a mentor for your team by demonstrating service standards and leading by example Ensure boutique and company sales targets are consistently achieved by setting and monitoring these for your boutique and team Regularly monitor your teams' KPIs and performance, putting plans in place for further development as and when needed alongside the store manager Ensure operational objectives of the store and company are upheld and maintained Ensure all policies and procedures are consistently maintained through high standards of compliance at all times Regularly update the general and host store managers on trade and team performance Support the wider management team with recruitment and onboarding talent, whilst working with the HR talent team Maintain a high-performance team through regular one-to-one meetings Build and maintain excellent customer relationships for repeat business Maintain staff rotas, remaining reactive to trading patterns, Christmas & sales Monitor and manage stock deliveries Work with head office merchandising team to ensure restock accuracy Coordinate store stock take and maintain stock accuracy standards Organise and execute impactful store promotions to boost overall sales for boutique Protect the Valentino brands and ensure all team members meet personal presentation standards and policies Ensure your team maintains excellent visual presentation of the boutique which is consistent with company/VM guidelines Keep up to date with new fashion trends Be an ambassador for your team and store Requirements Previous retail management experience Strong understanding of fashion trends and brands Possess a strong sense of leadership Excellent communication skills Ability to stay composed during stressful situations Ability to create and sustain great relationships Experience in setting team targets and driving sales To be immaculately presented and representative of the brand Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
Aug 14, 2025
Full time
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Ensure service standards are consistently met in your boutique, through regular team motivation, training and development Be a mentor for your team by demonstrating service standards and leading by example Ensure boutique and company sales targets are consistently achieved by setting and monitoring these for your boutique and team Regularly monitor your teams' KPIs and performance, putting plans in place for further development as and when needed alongside the store manager Ensure operational objectives of the store and company are upheld and maintained Ensure all policies and procedures are consistently maintained through high standards of compliance at all times Regularly update the general and host store managers on trade and team performance Support the wider management team with recruitment and onboarding talent, whilst working with the HR talent team Maintain a high-performance team through regular one-to-one meetings Build and maintain excellent customer relationships for repeat business Maintain staff rotas, remaining reactive to trading patterns, Christmas & sales Monitor and manage stock deliveries Work with head office merchandising team to ensure restock accuracy Coordinate store stock take and maintain stock accuracy standards Organise and execute impactful store promotions to boost overall sales for boutique Protect the Valentino brands and ensure all team members meet personal presentation standards and policies Ensure your team maintains excellent visual presentation of the boutique which is consistent with company/VM guidelines Keep up to date with new fashion trends Be an ambassador for your team and store Requirements Previous retail management experience Strong understanding of fashion trends and brands Possess a strong sense of leadership Excellent communication skills Ability to stay composed during stressful situations Ability to create and sustain great relationships Experience in setting team targets and driving sales To be immaculately presented and representative of the brand Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
Operating in one of the worlds leading luxury department stores for top end global designers, the Kurt Geiger business spans across the famous 'Shoe heaven', mens and Kids footwear departments. We work collaboratively to delight our customers and provide an exclusive shopping experience. With over 40 brands and an ASP of over £500, our Harrods Shoe department has something for everyone. From slippers to made to order Croc loafers we tailor our experience to meet every client's needs, We are looking for a dynamic, commercial and passionate manager who thrives in a luxury, sales and client focused environment. You will be working closely with Host store management as well as the brands so the ability to build strong relationships is essential. SALES Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. Monitor brand performance and sales on a weekly basis and take action in order to improve results. Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. Deliver consistency of sales planning for any in store retail events. Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. Adopt a commercial, dynamic, positive and imaginative approach to achieving results. Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities . Identify and persue commercial opportunity in conjunction with the host store. Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE Drive excellence in service levels in order to deliver "Luxury Service". Review test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION Maintain the integrity of the store stock file through the effective liaison with the operational management team. Ensure compliance is achieved within all areas of stock management and branch and staff administration. Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
Aug 14, 2025
Full time
Operating in one of the worlds leading luxury department stores for top end global designers, the Kurt Geiger business spans across the famous 'Shoe heaven', mens and Kids footwear departments. We work collaboratively to delight our customers and provide an exclusive shopping experience. With over 40 brands and an ASP of over £500, our Harrods Shoe department has something for everyone. From slippers to made to order Croc loafers we tailor our experience to meet every client's needs, We are looking for a dynamic, commercial and passionate manager who thrives in a luxury, sales and client focused environment. You will be working closely with Host store management as well as the brands so the ability to build strong relationships is essential. SALES Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. Monitor brand performance and sales on a weekly basis and take action in order to improve results. Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. Deliver consistency of sales planning for any in store retail events. Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. Adopt a commercial, dynamic, positive and imaginative approach to achieving results. Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities . Identify and persue commercial opportunity in conjunction with the host store. Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE Drive excellence in service levels in order to deliver "Luxury Service". Review test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION Maintain the integrity of the store stock file through the effective liaison with the operational management team. Ensure compliance is achieved within all areas of stock management and branch and staff administration. Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. • Control labour turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Competitive basic salary Generous bonus structure Uniform allowances Enviable discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe's leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. To meet sales, profit and control costs in line with Company target. To manage both good and poor performance, review and develop direct reporting staff. Reporting directly into the Group General Manager. SALES • Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. • Monitor brand performance and sales on a weekly basis and take action in order to improve results. • Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. • Deliver consistency of sales planning for any in store retail events. • Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. • Adopt a commercial, dynamic, positive and imaginative approach to achieving results. • Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities . • Identify and exploit-any commercial opportunity in conjunction with the host store. • Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE • Drive excellence in service levels in order to deliver "Amazing Service". • Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. • Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. • Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE • Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. • Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. • Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. • Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. • Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. • Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING • Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. • To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION • Maintain the integrity of the store stock file through the effective liaision with the operational management team. • Ensure compliance is achieved within all areas of stock management and branch and staff administration. • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% • Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. Control labor turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Set weekly targets for the team to obtain new client data and take a % of sales in repeated client trade Requirements Recruit, develop and retain high performance team members who reflect our DNA. Ensure optimum floor coverage across all departments whilst staying within payroll BGT. Ability to identify where there is opportunity and risk in terms of floor coverage. Ability to identify commercial opportunities and ensure they materialise in a timely manner. Constantly reviews brand performance and takes necessary action to maximise opportunities or mitigate issues. Understands the necessity of strong relationships with all stakeholders within the business. Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
Dec 13, 2022
Full time
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe's leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. To meet sales, profit and control costs in line with Company target. To manage both good and poor performance, review and develop direct reporting staff. Reporting directly into the Group General Manager. SALES • Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. • Monitor brand performance and sales on a weekly basis and take action in order to improve results. • Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. • Deliver consistency of sales planning for any in store retail events. • Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. • Adopt a commercial, dynamic, positive and imaginative approach to achieving results. • Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities . • Identify and exploit-any commercial opportunity in conjunction with the host store. • Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE • Drive excellence in service levels in order to deliver "Amazing Service". • Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. • Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. • Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE • Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. • Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. • Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. • Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. • Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. • Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING • Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. • To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION • Maintain the integrity of the store stock file through the effective liaision with the operational management team. • Ensure compliance is achieved within all areas of stock management and branch and staff administration. • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% • Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. Control labor turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Set weekly targets for the team to obtain new client data and take a % of sales in repeated client trade Requirements Recruit, develop and retain high performance team members who reflect our DNA. Ensure optimum floor coverage across all departments whilst staying within payroll BGT. Ability to identify where there is opportunity and risk in terms of floor coverage. Ability to identify commercial opportunities and ensure they materialise in a timely manner. Constantly reviews brand performance and takes necessary action to maximise opportunities or mitigate issues. Understands the necessity of strong relationships with all stakeholders within the business. Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Our Selfridges operation spans over ladies, men's and kids wear. This is an exciting and challenging environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome. SALES • Deliver budgeted sales. • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders. • Understands the importance of Host Store and other concession relationships which is constantly maintained. • Take initiative and ownership to act instinctively to improve the business. • To invest time to review your brand performance to enhance your commercial decisions. • Contribute towards the development of the department in line with consumer demands and business opportunity. • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours. • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones. • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard. • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy. • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Invest time in the development of your team so that they are able to perform to their best ability. • Have positive relationships with co-workers and Group General Manager. • Create a positive and togetherness across all areas of the floor by championing this daily. • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Take ownership of the daily hygiene ceremony and that it is being carried out. • Ensure the opening and closing standards are completed daily. • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target. • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target. • Achieve retention and labour turnover target. • Contribute to achieve payroll target. • Audit at +/- 0.3% or below. • Meet event targets (% sales revenue). • Meet and exceed the 10% target or above for client book sales. Requirements Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
Dec 09, 2022
Full time
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Our Selfridges operation spans over ladies, men's and kids wear. This is an exciting and challenging environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome. SALES • Deliver budgeted sales. • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders. • Understands the importance of Host Store and other concession relationships which is constantly maintained. • Take initiative and ownership to act instinctively to improve the business. • To invest time to review your brand performance to enhance your commercial decisions. • Contribute towards the development of the department in line with consumer demands and business opportunity. • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours. • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones. • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard. • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy. • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Invest time in the development of your team so that they are able to perform to their best ability. • Have positive relationships with co-workers and Group General Manager. • Create a positive and togetherness across all areas of the floor by championing this daily. • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Take ownership of the daily hygiene ceremony and that it is being carried out. • Ensure the opening and closing standards are completed daily. • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target. • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target. • Achieve retention and labour turnover target. • Contribute to achieve payroll target. • Audit at +/- 0.3% or below. • Meet event targets (% sales revenue). • Meet and exceed the 10% target or above for client book sales. Requirements Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
