Department Manager, Kurt Geiger, Selfridges Exchange Description Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Responsibilities: Ensure customer service is of the highest standards at all times Be a role model for your team and Kurt Geiger with your own service standards Ensure all store and company sales targets, policies and procedures are met and maintained Actively liaise, communicate and develop good relations with your team and Senior Management Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development Rota your team effectively and ensure optimum cover during peak trading periods Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Requirements Previous high turnover, fast paced store/concession management role Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred A customer service ambassador Proven ability to drive a large team Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Generous bonus structure Enviable discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
Jun 22, 2025
Full time
Department Manager, Kurt Geiger, Selfridges Exchange Description Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Responsibilities: Ensure customer service is of the highest standards at all times Be a role model for your team and Kurt Geiger with your own service standards Ensure all store and company sales targets, policies and procedures are met and maintained Actively liaise, communicate and develop good relations with your team and Senior Management Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development Rota your team effectively and ensure optimum cover during peak trading periods Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Requirements Previous high turnover, fast paced store/concession management role Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred A customer service ambassador Proven ability to drive a large team Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Generous bonus structure Enviable discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Senior Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service as well as the close supervision of managers. SALES Deliver budgeted sales. Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders. Understands the importance of Host Store and other concession relationships which is constantly maintained. Take initiative and ownership to act instinctively to improve the business. To invest time to review your brand performance to enhance your commercial decisions. Contribute towards the development of the department in line with consumer demands and business opportunity. Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours. Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones. Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard. Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. Invest time in the development of your management team so that they are able to perform to their best ability. Have positive relationships with co-workers and Group General Manager. Create a positive and togetherness across all areas of the floor by championing this daily. Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership OPERATIONS Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. Take ownership of the daily hygiene ceremony and that it is being carried out. Ensure the opening and closing standards are completed daily. A full understanding of the operations and back of house standards (including stock room). KPIs Meet sales in line with Company target. Achieve Host Store and Company Sales, Mystery Shopper, Productivity target. Achieve retention and labour turnover target. Contribute to achieve payroll target. Audit at +/- 0.3% or below. Meet event targets (% sales revenue). Meet and exceed the 10% target or above for client book sales. BENEFITS OF JOINING THE TEAM: Competitive basic salary Generous bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts Our Culture We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism
Jun 17, 2025
Full time
Kurt Geiger About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Senior Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service as well as the close supervision of managers. SALES Deliver budgeted sales. Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders. Understands the importance of Host Store and other concession relationships which is constantly maintained. Take initiative and ownership to act instinctively to improve the business. To invest time to review your brand performance to enhance your commercial decisions. Contribute towards the development of the department in line with consumer demands and business opportunity. Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours. Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones. Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard. Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. Invest time in the development of your management team so that they are able to perform to their best ability. Have positive relationships with co-workers and Group General Manager. Create a positive and togetherness across all areas of the floor by championing this daily. Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership OPERATIONS Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. Take ownership of the daily hygiene ceremony and that it is being carried out. Ensure the opening and closing standards are completed daily. A full understanding of the operations and back of house standards (including stock room). KPIs Meet sales in line with Company target. Achieve Host Store and Company Sales, Mystery Shopper, Productivity target. Achieve retention and labour turnover target. Contribute to achieve payroll target. Audit at +/- 0.3% or below. Meet event targets (% sales revenue). Meet and exceed the 10% target or above for client book sales. BENEFITS OF JOINING THE TEAM: Competitive basic salary Generous bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts Our Culture We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores. We Are One For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe's leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. To meet sales, profit and control costs in line with Company target. To manage both good and poor performance, review and develop direct reporting staff. Reporting directly into the Group General Manager. SALES • Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. • Monitor brand performance and sales on a weekly basis and take action in order to improve results. • Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. • Deliver consistency of sales planning for any in store retail events. • Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. • Adopt a commercial, dynamic, positive and imaginative approach to achieving results. • Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities . • Identify and exploit-any commercial opportunity in conjunction with the host store. • Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE • Drive excellence in service levels in order to deliver "Amazing Service". • Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. • Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. • Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE • Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. • Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. • Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. • Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. • Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. • Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING • Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. • To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION • Maintain the integrity of the store stock file through the effective liaision with the operational management team. • Ensure compliance is achieved within all areas of stock management and branch and staff administration. • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% • Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. Control labor turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Set weekly targets for the team to obtain new client data and take a % of sales in repeated client trade Requirements Recruit, develop and retain high performance team members who reflect our DNA. Ensure optimum floor coverage across all departments whilst staying within payroll BGT. Ability to identify where there is opportunity and risk in terms of floor coverage. Ability to identify commercial opportunities and ensure they materialise in a timely manner. Constantly reviews brand performance and takes necessary action to maximise opportunities or mitigate issues. Understands the necessity of strong relationships with all stakeholders within the business. Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
Dec 13, 2022
Full time
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe's leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. To meet sales, profit and control costs in line with Company target. To manage both good and poor performance, review and develop direct reporting staff. Reporting directly into the Group General Manager. SALES • Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets. • Monitor brand performance and sales on a weekly basis and take action in order to improve results. • Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity. • Deliver consistency of sales planning for any in store retail events. • Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity. • Adopt a commercial, dynamic, positive and imaginative approach to achieving results. • Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities . • Identify and exploit-any commercial opportunity in conjunction with the host store. • Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back office management at all times in line with core hours, identifying at risk areas to Group General Manager. SERVICE • Drive excellence in service levels in order to deliver "Amazing Service". • Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments. • Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees. • Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling. PEOPLE • Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process. • Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an on going basis, through performance review and on going evaluation and feedback. • Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals. • Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees. • Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department. • Oversee the management of the absence and sickness procedures in line with Company policy. VISUAL MERCHANDISING • Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined. • To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business. STOCK AND ADMINISTRATION • Maintain the integrity of the store stock file through the effective liaision with the operational management team. • Ensure compliance is achieved within all areas of stock management and branch and staff administration. • Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3% • Take full ownership/accountability of stockrooms in accordance to agreed operational standards. OWNERSHIP/ ACCOUNTIBILITY To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs Meet sales , profit and control costs in line with Company target. Manage both good and poor performance, review and develop direct reporting staff. Meet targets for staff costs, stock loss and key controls. Control labor turnover and employee retention to agreed target. Maintain a high level of branch presentation and adhere to Model Store. NPS/ CRM results to exceeds Company's expectations. Set weekly targets for the team to obtain new client data and take a % of sales in repeated client trade Requirements Recruit, develop and retain high performance team members who reflect our DNA. Ensure optimum floor coverage across all departments whilst staying within payroll BGT. Ability to identify where there is opportunity and risk in terms of floor coverage. Ability to identify commercial opportunities and ensure they materialise in a timely manner. Constantly reviews brand performance and takes necessary action to maximise opportunities or mitigate issues. Understands the necessity of strong relationships with all stakeholders within the business. Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Our Selfridges operation spans over ladies, men's and kids wear. This is an exciting and challenging environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome. SALES • Deliver budgeted sales. • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders. • Understands the importance of Host Store and other concession relationships which is constantly maintained. • Take initiative and ownership to act instinctively to improve the business. • To invest time to review your brand performance to enhance your commercial decisions. • Contribute towards the development of the department in line with consumer demands and business opportunity. • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours. • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones. • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard. • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy. • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Invest time in the development of your team so that they are able to perform to their best ability. • Have positive relationships with co-workers and Group General Manager. • Create a positive and togetherness across all areas of the floor by championing this daily. • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Take ownership of the daily hygiene ceremony and that it is being carried out. • Ensure the opening and closing standards are completed daily. • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target. • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target. • Achieve retention and labour turnover target. • Contribute to achieve payroll target. • Audit at +/- 0.3% or below. • Meet event targets (% sales revenue). • Meet and exceed the 10% target or above for client book sales. Requirements Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
Dec 09, 2022
Full time
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Our Selfridges operation spans over ladies, men's and kids wear. This is an exciting and challenging environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome. SALES • Deliver budgeted sales. • Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders. • Understands the importance of Host Store and other concession relationships which is constantly maintained. • Take initiative and ownership to act instinctively to improve the business. • To invest time to review your brand performance to enhance your commercial decisions. • Contribute towards the development of the department in line with consumer demands and business opportunity. • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours. • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones. • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard. • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy. • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Invest time in the development of your team so that they are able to perform to their best ability. • Have positive relationships with co-workers and Group General Manager. • Create a positive and togetherness across all areas of the floor by championing this daily. • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees. • Take ownership of the daily hygiene ceremony and that it is being carried out. • Ensure the opening and closing standards are completed daily. • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target. • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target. • Achieve retention and labour turnover target. • Contribute to achieve payroll target. • Audit at +/- 0.3% or below. • Meet event targets (% sales revenue). • Meet and exceed the 10% target or above for client book sales. Requirements Currently working at Senior Manager within a high turnover business Experience of managing large teams Prior history of P&L accountability and driving bottom line contribution Proven ability to drive performance through people Excellent at building internal and external relationships Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Bonus structure Pension Scheme Gorgeous shoes each season Amazing employee discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom Against Racism indretail
