JD.COM

As a Program Owner in the functional Last Mile Delivery Team, you will lead a core program with European scope to strengthen JD Logistics After Sales and Reverse Logistics capabilities, directly impacting customer experience. Your focus will be on: Strategic capability improvements Refine European After Sales logistics strategy in alignment with Leadership Team, Country Teams and other key stakeholders. Propose improvements and own execution. Collaborate with internal stakeholders to identify structural customer experience improvements Process definitions and execution of standards Define, standardize and improve After Sales and Reverse logistics frameworks and processes, ensuring highest customer satisfaction. Partner with Warehouse, Procurement or Solution Teams to enhance After Sales logistics flows, eg. by optimizing the return SLA with 3PLs and Warehouses to reduce parcel return time Achieve high parcel tracking information accuracy and 3PL pick-up rate across Europe Execute deep dives to identify potential, align them with stakeholders and execute fast Performance monitoring and improvements Manage After Sales KPIs by ensuring that Country Teams receive KPI data and actions plans are tracked and followed Execute daily/weekly KPI monitoring including the reporting of root causes and corrective actions. This includes Country and Management Teams Requirements Language Requirements: Fluent spoken and written in English More than 5+ years of professional experience in respective field Education: Bachelor's degree or higher Experience in last mile delivery sector, ideally in returns/reverse logistics role Proficient in Office software and strong data analysis skills Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment.

in the United Kingdom is seeking a Program Owner to lead a European-first Last Mile Delivery program, strengthening JD Logistics After Sales and Reverse Logistics and directly enhancing customer experience. You will drive strategic capability improvements, align with Leadership Team and Country Teams, define standards, and optimize returns flows with 3PLs and warehouses across Europe. The role requires 5+ years in the last mile/logistics sector, a Bachelor's degree or higher, fluent

in London seeks a seasoned Cost Manager to lead cost estimation, procurement, and development budgeting across the Four Regions. You will collaborate with the International Procurement teams and report to the Head of International Procurement Dept., driving cost efficiency in renovation and logistic projects. The ideal candidate has a strong background in architecture/engineering cost, at least 5 years in development or project management, and deep knowledge of local cost benchmarks and

is seeking a Training PMO to partner with warehouse leaders across Europe to identify capability gaps and implement training plans that improve operational performance. You will coordinate onboarding, frontline management training and collect data on attendance, completion and certification, turning insights into scalable resources and SOP-aligned courses. Travel to sites in Europe may be required.

is expanding its European operations and seeking a strategic Indirect Procurement Manager to strengthen regional procurement capabilities across logistics, warehousing, transportation, facilities and professional services. You will lead sourcing, negotiate supplier contracts, manage relationships and collaborate with cross-functional teams to drive cost efficiency, supplier performance and alignment with JD's global standards.

JINGDONG Logistics, part of seeks an experienced Customs Manager to oversee UK import clearance for cross-border shipments. You will coordinate with brokers, freight forwarders and internal teams to ensure compliant, timely clearance and accurate documentation. The role includes building a small team (1-2), driving process standardisation, monitoring KPIs, and staying up to date with UK policy changes. A Bachelor's degree and 5+ years in customs or cross-border logistics are expected.