Senior incident manager Hybrid role with flexibility to be based out of our Edinburgh, Bath or London offices About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Following our rapid business growth and ambitious forward plans we are hiring a senior incident manager who will be responsible for the end-to-end management and co-ordination of major/ high severity incidents. The role will drive post-incident reviews and trend analysis, ensuring robust root cause identification and implementation of permanent fixes to avoid recurrence. The role will also support identification of lessons learned from both incidents and scenario exercising to ensure Seccl can stay within impact tolerances for its important business services. On a typical day you will Take ownership of incident triage and escalation - assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates Facilitate post-incident reviews (PIRs) that drive genuine improvement - identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure Analyse incident data to produce meaningful MI and insights - surfacing trends, informing decisions on Important Business Services and shaping impact tolerances Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure Continuously improve our incident management framework, playbooks and tools - keeping them clear, effective and aligned with best practice Build strong relationships across operational, technical, product and customer teams - fostering collaboration and ensuring incidents are managed efficiently and constructively This role's for you if You're experienced in managing incidents and crisis situations - calm under pressure, decisive in command, and confident coordinating responses across teams You have a strong grounding in operational resilience, with a solid understanding of FCA and PRA regulations (PS21/3, PS16/24, SYSC) - and you're curious to stay ahead of evolving standards like DORA and CP24/28 You're an excellent communicator and facilitator - able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders You take a structured, analytical approach to problem-solving - using root cause analysis to turn issues into lasting improvements You're adaptable and thrive in a fast-moving, complex environment - balancing structure and control with flexibility and good judgement You're proactive and detail-oriented - able to juggle multiple priorities while keeping quality and follow-through high You bring an interest in resilience standards and frameworks (ISO22301, ISO27031, BS11200, ISO22316, ISO31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII You understand the intersections of operational, technology and cyber resilience - and are excited by the opportunity to strengthen them across the business This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £70,000 and £85,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview Second stage - one-hour technical interview or assessment Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Nov 08, 2025
Full time
Senior incident manager Hybrid role with flexibility to be based out of our Edinburgh, Bath or London offices About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Following our rapid business growth and ambitious forward plans we are hiring a senior incident manager who will be responsible for the end-to-end management and co-ordination of major/ high severity incidents. The role will drive post-incident reviews and trend analysis, ensuring robust root cause identification and implementation of permanent fixes to avoid recurrence. The role will also support identification of lessons learned from both incidents and scenario exercising to ensure Seccl can stay within impact tolerances for its important business services. On a typical day you will Take ownership of incident triage and escalation - assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates Facilitate post-incident reviews (PIRs) that drive genuine improvement - identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure Analyse incident data to produce meaningful MI and insights - surfacing trends, informing decisions on Important Business Services and shaping impact tolerances Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure Continuously improve our incident management framework, playbooks and tools - keeping them clear, effective and aligned with best practice Build strong relationships across operational, technical, product and customer teams - fostering collaboration and ensuring incidents are managed efficiently and constructively This role's for you if You're experienced in managing incidents and crisis situations - calm under pressure, decisive in command, and confident coordinating responses across teams You have a strong grounding in operational resilience, with a solid understanding of FCA and PRA regulations (PS21/3, PS16/24, SYSC) - and you're curious to stay ahead of evolving standards like DORA and CP24/28 You're an excellent communicator and facilitator - able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders You take a structured, analytical approach to problem-solving - using root cause analysis to turn issues into lasting improvements You're adaptable and thrive in a fast-moving, complex environment - balancing structure and control with flexibility and good judgement You're proactive and detail-oriented - able to juggle multiple priorities while keeping quality and follow-through high You bring an interest in resilience standards and frameworks (ISO22301, ISO27031, BS11200, ISO22316, ISO31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII You understand the intersections of operational, technology and cyber resilience - and are excited by the opportunity to strengthen them across the business This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £70,000 and £85,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview Second stage - one-hour technical interview or assessment Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Hybrid role with three days a week in our central London office. Please note this role will be hired internally as a Growth Director About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role The purpose of this role is to drive revenue by securing new business, closing high-value deals, and expanding relationships with strategic and enterprise-level clients. You will actively identify and nurture commercial opportunities which align with Seccl's long-term vision, while hitting your individual and team sales targets. This is a high-impact, results-driven role at the forefront of Seccl's growth, requiring a strong commercial mindset and a relentless focus on winning and retaining key business. On a typical day you will Own and close complex deals - lead end-to-end sales cycles with banks, wealth managers, platforms, and other major financial institutions-identifying opportunities, navigating procurement and compliance, and managing senior stakeholder relationships Shape strategic growth initiatives - contribute to go-to-market plans for new segments, distribution models, and product lines. Help define how we approach and serve the institutional market Work cross-functional - collaborate with marketing on targeted campaigns and events to support pipeline development. Partner closely with product teams to provide feedback that informs the roadmap and positioning Act as a trusted advisor - understand client needs and market trends deeply, offering consultative insight that helps position Seccl as a long-term strategic partner This role's for you if you have Experience in enterprise sales - demonstrated success managing complex, multi-stakeholder deals in the financial services sector-ideally with experience selling infrastructure, SaaS, or regulated technology solutions Domain expertise - experience in fintech, investment platforms asset/wealth management or financial infrastructure - familiarity with B2B sales in regulated environments is a strong plus Industry insight - a solid understanding of the financial services ecosystem, including the needs and challenges of advisers, platforms, fintechs and custodians Passion for fintech and/or innovation - a genuine interest in how technology is reshaping financial services - we love people who stay up to date with trends in embedded finance digital investing, and industry disruption Established network - prior relationships in the industry are a plus This role isn't for you if You rely on a lot of top-down direction.Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment.Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas.We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary of £120,000 + competitive bonus - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 30 mins competencies-based interview Second stage - onsite case study based interview Third stage - 45 mins bar-raiser culture-based interview+ meeting additional stakeholders We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Oct 30, 2025
Full time
Hybrid role with three days a week in our central London office. Please note this role will be hired internally as a Growth Director About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role The purpose of this role is to drive revenue by securing new business, closing high-value deals, and expanding relationships with strategic and enterprise-level clients. You will actively identify and nurture commercial opportunities which align with Seccl's long-term vision, while hitting your individual and team sales targets. This is a high-impact, results-driven role at the forefront of Seccl's growth, requiring a strong commercial mindset and a relentless focus on winning and retaining key business. On a typical day you will Own and close complex deals - lead end-to-end sales cycles with banks, wealth managers, platforms, and other major financial institutions-identifying opportunities, navigating procurement and compliance, and managing senior stakeholder relationships Shape strategic growth initiatives - contribute to go-to-market plans for new segments, distribution models, and product lines. Help define how we approach and serve the institutional market Work cross-functional - collaborate with marketing on targeted campaigns and events to support pipeline development. Partner closely with product teams to provide feedback that informs the roadmap and positioning Act as a trusted advisor - understand client needs and market trends deeply, offering consultative insight that helps position Seccl as a long-term strategic partner This role's for you if you have Experience in enterprise sales - demonstrated success managing complex, multi-stakeholder deals in the financial services sector-ideally with experience selling infrastructure, SaaS, or regulated technology solutions Domain expertise - experience in fintech, investment platforms asset/wealth management or financial infrastructure - familiarity with B2B sales in regulated environments is a strong plus Industry insight - a solid understanding of the financial services ecosystem, including the needs and challenges of advisers, platforms, fintechs and custodians Passion for fintech and/or innovation - a genuine interest in how technology is reshaping financial services - we love people who stay up to date with trends in embedded finance digital investing, and industry disruption Established network - prior relationships in the industry are a plus This role isn't for you if You rely on a lot of top-down direction.Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment.Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas.We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary of £120,000 + competitive bonus - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 30 mins competencies-based interview Second stage - onsite case study based interview Third stage - 45 mins bar-raiser culture-based interview+ meeting additional stakeholders We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Enablement manager Hybrid role to be based in our London or Edinburgh office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Our enablement team helps keep Seccl running smoothly, unlocks efficiency and drives the strategic projects that fuel our future. We're a small, dynamic team of strategic thinkers, creative problem solvers and hands-on doers. As our enablement manager, you'll sit at the heart of how we run and improve our business - keeping the wheels turning while building a better engine along the way. This is a varied, fast-paced and high-impact role with loads of opportunity to grow. You'll play a hands-on role in making things better - partnering with others to solve problems, deliver strategic projects, improve processes and help us become more efficient as we scale. You'll also own the day-to-day rhythm of the business, support our operational governance forums and provide impactful insights through our MI and reporting. You'll be a blend of a senior business analyst and project manager - commercially minded, delivery-focused and great with people. You'll thrive on turning complex problems into clear plans, rolling up your sleeves to make things happen and bringing teams together to deliver outcomes that make a real difference. On a typical day you will Lead cross-functional projects that make Seccl run better - identifying pain points, designing practical improvements, and keeping delivery on track Drive strategic initiatives from idea to impact - managing timelines, aligning teams and removing blockers along the way Keep the business moving smoothly - coordinating governance forums, preparing materials, and ensuring clear decisions and follow-through Turn data into action - analysing performance and producing MI and insights that help leaders make better decisions Partner with teams across Seccl to improve how we work - balancing structure and flexibility to design scalable, efficient processes Bring clarity and coordination to busy workstreams - ensuring priorities are clear, communication is crisp, and progress is visible This role's for you if You're a delivery-focused and project savvy - you take ownership, drive progress and see things through from idea to impact You're a strong operational thinker - able to map, understand and improve processes end-to-end, spotting inefficiencies and opportunities to automate or simplify You're analytical and comfortable with data - confident working with numbers to turn analysis into clear, actionable insight You're organised and structured - able to manage timelines, coordinate inputs and keep teams aligned and accountable You're a clear and confident communicator - skilled at simplifying complex ideas, preparing crisp materials and bringing people with you. Building consensus and influencing teams to reach shared, aligned outcomes is key to success You're a logical and curious problem solver - you like untangling problems, finding root causes and designing practical, lasting solutions You thrive in a fast-paced, evolving environment - adaptable, proactive and comfortable balancing structure with flexibility You're collaborative and dependable - someone people trust to bring clarity, follow through on commitments and make things better Experience in start-ups, scale-ups, financial services and/or fintech is helpful but not essential - curiosity, drive and adaptability matter most. This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £75,000 and £90,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager Second stage - one-hour technical interview (case study) with the hiring manager and Operations delivery lead Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Oct 29, 2025
Full time
Enablement manager Hybrid role to be based in our London or Edinburgh office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Our enablement team helps keep Seccl running smoothly, unlocks efficiency and drives the strategic projects that fuel our future. We're a small, dynamic team of strategic thinkers, creative problem solvers and hands-on doers. As our enablement manager, you'll sit at the heart of how we run and improve our business - keeping the wheels turning while building a better engine along the way. This is a varied, fast-paced and high-impact role with loads of opportunity to grow. You'll play a hands-on role in making things better - partnering with others to solve problems, deliver strategic projects, improve processes and help us become more efficient as we scale. You'll also own the day-to-day rhythm of the business, support our operational governance forums and provide impactful insights through our MI and reporting. You'll be a blend of a senior business analyst and project manager - commercially minded, delivery-focused and great with people. You'll thrive on turning complex problems into clear plans, rolling up your sleeves to make things happen and bringing teams together to deliver outcomes that make a real difference. On a typical day you will Lead cross-functional projects that make Seccl run better - identifying pain points, designing practical improvements, and keeping delivery on track Drive strategic initiatives from idea to impact - managing timelines, aligning teams and removing blockers along the way Keep the business moving smoothly - coordinating governance forums, preparing materials, and ensuring clear decisions and follow-through Turn data into action - analysing performance and producing MI and insights that help leaders make better decisions Partner with teams across Seccl to improve how we work - balancing structure and flexibility to design scalable, efficient processes Bring clarity and coordination to busy workstreams - ensuring priorities are clear, communication is crisp, and progress is visible This role's for you if You're a delivery-focused and project savvy - you take ownership, drive progress and see things through from idea to impact You're a strong operational thinker - able to map, understand and improve processes end-to-end, spotting inefficiencies and opportunities to automate or simplify You're analytical and comfortable with data - confident working with numbers to turn analysis into clear, actionable insight You're organised and structured - able to manage timelines, coordinate inputs and keep teams aligned and accountable You're a clear and confident communicator - skilled at simplifying complex ideas, preparing crisp materials and bringing people with you. Building consensus and influencing teams to reach shared, aligned outcomes is key to success You're a logical and curious problem solver - you like untangling problems, finding root causes and designing practical, lasting solutions You thrive in a fast-paced, evolving environment - adaptable, proactive and comfortable balancing structure with flexibility You're collaborative and dependable - someone people trust to bring clarity, follow through on commitments and make things better Experience in start-ups, scale-ups, financial services and/or fintech is helpful but not essential - curiosity, drive and adaptability matter most. This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £75,000 and £90,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager Second stage - one-hour technical interview (case study) with the hiring manager and Operations delivery lead Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
This is a hybrid role in London. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi-billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Senior Product Manager for our Advisor Experience squad to ensure Seccl has the best and most trusted adviser proposition in the market. With our APIs at our core, we're evolving to offer best-in-class digital experiences. The UK Advisor market is worth over £1.2bn therefore this user segment is a huge opportunity for the future growth of Seccl. You'll lead initiatives to take our Professional and Investor UIs to the next level - an innovative, intuitive and user-friendly interface to transform the advice and investment space. In this role, you'll work closely with our top clients to build best-in-class experiences by removing friction and anticipating needs, enabling Advisors to focus more on building relationships and less on the tech. This is a high-impact, high-ownership role, ideal for someone who combines sharp product thinking, strong execution skills, and a passion for simplifying complexity. This is an opportunity to: Shape the Advisor and UX strategy and roadmap for a fast-growing fintech that wants to disrupt an outdated industry. Conduct market research, competitor analysis, and gather user feedback through various methods to understand customer needs and pain points. Lead key product initiatives - representing the voice of the customer to directly improve the overall Advisor's experience ultimately reducing friction and increasing efficiencies. Collaborate with product, engineering, and operations teams to identify the right tooling to automate tasks and solve complex customer problems. Contribute to a high-performing, autonomous squad where your ideas will directly influence our success. Influence the broader product team and company strategy, while also acting as a mentor to more junior product managers. On a typical day you will be Working closely with the Group Product Manager and our clients to shape the product vision and strategy for the Advisor segment. Maintain a clear, prioritised roadmap that addresses pain points and drives business outcomes, delivering value for our clients and against company objectives. Collaborating as a squad with engineers and other stakeholders to build valuable features and Translating product roadmap features into well-defined requirements, including epics, user stories, and acceptance criteria. Prioritising and managing the sprint backlog, balancing stakeholder needs while maximising value for customers. Partnering with the Group Product Manager, stakeholders, and clients across to Engaging directly with users to gather requirements, validate solutions, and ensure the product delivers real value. Using both quantitative and qualitative data to inform evidence-based decisions. Supporting the growth of junior product managers through mentorship. You'll be successful in this role if you have Extensive product experience - across both UX products and back-end products. Strong background working with UX and design teams to deliver intuitive and high-performing interfaces. Strong analytical and quantitative skills to support data-driven decision-making A clear bias for action and proactivity - you take the initiative to spot opportunities, gather insights, and move things forward, even when the path isn't fully defined. The ability to bring clarity to ambiguity - structuring problems and shaping them into actionable work. The voice of the customer at the heart of everything you do - always thinking about how to improve workflows and outcomes. Empathy for others - through mentorship, sharing knowledge, and modelling high standards. This role isn't for you if: You rely on top-down direction. Here, you'll have a lot of freedom and ownership - it's up to you to shape your growth and deliver outcomes. You're uncomfortable working with and visiting external clients. You're uncomfortable in a fast-paced environment. Our ability to move quickly and scale effectively is key to our success - we need people who can adapt and think on their feet. You struggle to follow through on ideas. We value people who not only think big, but also deliver. You resist change. We're growing quickly, and the environment can be ambiguous - you'll thrive here if you see change as an opportunity rather than a hurdle. What's in it for you We offer a generous blend of benefits for the things that really matter to our people, including: £75,000 to £90,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments) Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this: First stage - 45 mins competencies-based interview with the hiring manager + team member Second stage - one-hour technical focused interview, we will share a case study task in advance for you to present back to us on Final stage - 45 mins cross-functional & culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box.We'd love to hear from you! LI-VS1 LI-hybrid
Oct 29, 2025
Full time
This is a hybrid role in London. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi-billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Senior Product Manager for our Advisor Experience squad to ensure Seccl has the best and most trusted adviser proposition in the market. With our APIs at our core, we're evolving to offer best-in-class digital experiences. The UK Advisor market is worth over £1.2bn therefore this user segment is a huge opportunity for the future growth of Seccl. You'll lead initiatives to take our Professional and Investor UIs to the next level - an innovative, intuitive and user-friendly interface to transform the advice and investment space. In this role, you'll work closely with our top clients to build best-in-class experiences by removing friction and anticipating needs, enabling Advisors to focus more on building relationships and less on the tech. This is a high-impact, high-ownership role, ideal for someone who combines sharp product thinking, strong execution skills, and a passion for simplifying complexity. This is an opportunity to: Shape the Advisor and UX strategy and roadmap for a fast-growing fintech that wants to disrupt an outdated industry. Conduct market research, competitor analysis, and gather user feedback through various methods to understand customer needs and pain points. Lead key product initiatives - representing the voice of the customer to directly improve the overall Advisor's experience ultimately reducing friction and increasing efficiencies. Collaborate with product, engineering, and operations teams to identify the right tooling to automate tasks and solve complex customer problems. Contribute to a high-performing, autonomous squad where your ideas will directly influence our success. Influence the broader product team and company strategy, while also acting as a mentor to more junior product managers. On a typical day you will be Working closely with the Group Product Manager and our clients to shape the product vision and strategy for the Advisor segment. Maintain a clear, prioritised roadmap that addresses pain points and drives business outcomes, delivering value for our clients and against company objectives. Collaborating as a squad with engineers and other stakeholders to build valuable features and Translating product roadmap features into well-defined requirements, including epics, user stories, and acceptance criteria. Prioritising and managing the sprint backlog, balancing stakeholder needs while maximising value for customers. Partnering with the Group Product Manager, stakeholders, and clients across to Engaging directly with users to gather requirements, validate solutions, and ensure the product delivers real value. Using both quantitative and qualitative data to inform evidence-based decisions. Supporting the growth of junior product managers through mentorship. You'll be successful in this role if you have Extensive product experience - across both UX products and back-end products. Strong background working with UX and design teams to deliver intuitive and high-performing interfaces. Strong analytical and quantitative skills to support data-driven decision-making A clear bias for action and proactivity - you take the initiative to spot opportunities, gather insights, and move things forward, even when the path isn't fully defined. The ability to bring clarity to ambiguity - structuring problems and shaping them into actionable work. The voice of the customer at the heart of everything you do - always thinking about how to improve workflows and outcomes. Empathy for others - through mentorship, sharing knowledge, and modelling high standards. This role isn't for you if: You rely on top-down direction. Here, you'll have a lot of freedom and ownership - it's up to you to shape your growth and deliver outcomes. You're uncomfortable working with and visiting external clients. You're uncomfortable in a fast-paced environment. Our ability to move quickly and scale effectively is key to our success - we need people who can adapt and think on their feet. You struggle to follow through on ideas. We value people who not only think big, but also deliver. You resist change. We're growing quickly, and the environment can be ambiguous - you'll thrive here if you see change as an opportunity rather than a hurdle. What's in it for you We offer a generous blend of benefits for the things that really matter to our people, including: £75,000 to £90,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Option to work abroad for up to six weeks a year Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments) Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this: First stage - 45 mins competencies-based interview with the hiring manager + team member Second stage - one-hour technical focused interview, we will share a case study task in advance for you to present back to us on Final stage - 45 mins cross-functional & culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box.We'd love to hear from you! LI-VS1 LI-hybrid
Hybrid with 2 days a week in the office, with Wednesdays mandated. Based in either Edinburgh or Bath. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Junior operations analyst looking to join our Reconciliations team. You will be looking to begin a career in Financial Services, and keen to focus within the fintech space. You will join a small team of five, responsible for verifying the accuracy of the £multi-billions of investments and cash we hold on behalf of our clients, investigating any issues and ensuring they are resolved promptly. You'll be a natural problem-solver, with a can-do attitude and be comfortable adapting to rapidly changing scenarios as they arise. Highly numerate and capable of quickly understanding complex situations and explaining them concisely to any stakeholders. You will work closely with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. On a typical day you will be Performing a variety of cash and stock reconciliations, using external and internal data. Using internal systems to identify discrepancies, understand their cause and report to corrective teams. Working as part of a small team, using effective communication to ensure daily tasks are completed with a high degree of accuracy. Maintaining ownership of any request until resolution and meeting agreed SLAs. Taking ownership of key operational processes within the operations domain. Identifying and resolving technical issues, working with a range of workflows, and utilising a variety of collaborative applications. You'll find that your work alignment will change from time to time as the business grows to meet the changing demands of a rapidly scaling Operations function. This role's for you if You have a willingness to learn about products, technology and investment wrappers. You have experience operating in a fast-paced environment where juggling multiple tasks simultaneously is common. You have a willingness to learn more about, and take ownership of, processes and customer outcomes. Enjoy working with numbers, are assiduous with a high attention to detail, and a solid problem-solver. You have strong communication, organisational skills and an eye for accuracy You are a team player who is customer and delivery focussed and wants to gain new skills on the journey. You have an interest in modern data technology and may have played around with basic coding, databases and APIs. This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary of £27,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competency-based interview with the hiring manager & Senior operations analyst. Second stage - 30-45 mins competency-based interview linked to our operating principles and ways of working. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box.We'd love to hear from you!
Oct 29, 2025
Full time
Hybrid with 2 days a week in the office, with Wednesdays mandated. Based in either Edinburgh or Bath. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Junior operations analyst looking to join our Reconciliations team. You will be looking to begin a career in Financial Services, and keen to focus within the fintech space. You will join a small team of five, responsible for verifying the accuracy of the £multi-billions of investments and cash we hold on behalf of our clients, investigating any issues and ensuring they are resolved promptly. You'll be a natural problem-solver, with a can-do attitude and be comfortable adapting to rapidly changing scenarios as they arise. Highly numerate and capable of quickly understanding complex situations and explaining them concisely to any stakeholders. You will work closely with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. On a typical day you will be Performing a variety of cash and stock reconciliations, using external and internal data. Using internal systems to identify discrepancies, understand their cause and report to corrective teams. Working as part of a small team, using effective communication to ensure daily tasks are completed with a high degree of accuracy. Maintaining ownership of any request until resolution and meeting agreed SLAs. Taking ownership of key operational processes within the operations domain. Identifying and resolving technical issues, working with a range of workflows, and utilising a variety of collaborative applications. You'll find that your work alignment will change from time to time as the business grows to meet the changing demands of a rapidly scaling Operations function. This role's for you if You have a willingness to learn about products, technology and investment wrappers. You have experience operating in a fast-paced environment where juggling multiple tasks simultaneously is common. You have a willingness to learn more about, and take ownership of, processes and customer outcomes. Enjoy working with numbers, are assiduous with a high attention to detail, and a solid problem-solver. You have strong communication, organisational skills and an eye for accuracy You are a team player who is customer and delivery focussed and wants to gain new skills on the journey. You have an interest in modern data technology and may have played around with basic coding, databases and APIs. This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary of £27,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competency-based interview with the hiring manager & Senior operations analyst. Second stage - 30-45 mins competency-based interview linked to our operating principles and ways of working. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box.We'd love to hear from you!