Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid The role: Synthesia is used by over 90% of the Fortune 100. The largest deployments now run thousands of creators across dozens of markets, languages, and compliance regimes. What decides whether those accounts expand or stall is not another avatar - it's whether admins, legal teams, and programme owners can actually stay in control. We're looking for a Staff (L6) Product Designer to own that layer end-to-end: workspace setup and governance, the content lifecycle, and the analytics and integrations that close the loop. This is the work that turns a proof of concept into a seven-figure renewal, and right now it is wide open. You'll operate as a senior IC: setting direction, influencing roadmap decisions (not just contributing), shaping bets with Product and Engineering leaders, and raising the bar on how we think about enterprise design problems. What you'll be doing: Own the Enterprise surface end-to-end, from problem framing to shipped outcomes and iteration - often dealing with ambiguity. You'll reach out to the right stakeholders, get the right eyes in the room, and make decisions independently. Design complex governance and compliance systems that give admins, legal teams, and compliance officers genuine control and transparency. Examples include: Permission models and role hierarchies that scale across thousands of creators without collapsing into chaos. Audit log experiences that make compliance auditable - not just for the system, but for the humans who need to understand what happened. Workspace setup and identity workflows that integrate with real enterprise infrastructure (SSO, SCIM, MCP). License and billing models that admins can actually understand and manage at scale. Analytics and reporting that tell admins whether their deployment is working as intended. Work with technical constraints and possibilities. You're not designing in isolation from engineering - you're designing in partnership with it. Drive pragmatic iteration. You'll scope ruthlessly, build POCs to get signal early, and iterate based on what you learn from enterprise customers. Set a design vision for our Enterprise surface and influence adjacent product areas to stay coherent. As things scale across SSO, compliance, analytics, and billing, you're keeping the mental model consistent. You should apply if you bring: Significant experience designing complex, large-scale product surfaces - ideally admin dashboards, governance layers, analytics platforms, or other domains where system thinking matters. Technical fluency. You understand APIs, integrations, how services communicate, how widgets and developer hubs work. You can read a technical architecture doc and understand the constraints it creates for design. You don't need to be an engineer, but you think like one. Systems thinking: not just about interaction flows, but about enterprise systems. You understand how identity systems, compliance regimes, and scale constraints shape what's actually possible in the UX. You think in mental models and multi-step workflows, not single screens. Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity. Excellent communication in design reviews and cross-functional decision-making contexts. Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded. The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale. At Synthesia we expect everyone to: Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page: Benefits A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. 25 days of annual leave + public holidays in the country where you are based. A generous referral scheme. Work from home set up. At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year! A huge opportunity for career growth as you'll help shape a market-defining product.
Aug 24, 2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Europe remote or London hybrid The role: Synthesia is used by over 90% of the Fortune 100. The largest deployments now run thousands of creators across dozens of markets, languages, and compliance regimes. What decides whether those accounts expand or stall is not another avatar - it's whether admins, legal teams, and programme owners can actually stay in control. We're looking for a Staff (L6) Product Designer to own that layer end-to-end: workspace setup and governance, the content lifecycle, and the analytics and integrations that close the loop. This is the work that turns a proof of concept into a seven-figure renewal, and right now it is wide open. You'll operate as a senior IC: setting direction, influencing roadmap decisions (not just contributing), shaping bets with Product and Engineering leaders, and raising the bar on how we think about enterprise design problems. What you'll be doing: Own the Enterprise surface end-to-end, from problem framing to shipped outcomes and iteration - often dealing with ambiguity. You'll reach out to the right stakeholders, get the right eyes in the room, and make decisions independently. Design complex governance and compliance systems that give admins, legal teams, and compliance officers genuine control and transparency. Examples include: Permission models and role hierarchies that scale across thousands of creators without collapsing into chaos. Audit log experiences that make compliance auditable - not just for the system, but for the humans who need to understand what happened. Workspace setup and identity workflows that integrate with real enterprise infrastructure (SSO, SCIM, MCP). License and billing models that admins can actually understand and manage at scale. Analytics and reporting that tell admins whether their deployment is working as intended. Work with technical constraints and possibilities. You're not designing in isolation from engineering - you're designing in partnership with it. Drive pragmatic iteration. You'll scope ruthlessly, build POCs to get signal early, and iterate based on what you learn from enterprise customers. Set a design vision for our Enterprise surface and influence adjacent product areas to stay coherent. As things scale across SSO, compliance, analytics, and billing, you're keeping the mental model consistent. You should apply if you bring: Significant experience designing complex, large-scale product surfaces - ideally admin dashboards, governance layers, analytics platforms, or other domains where system thinking matters. Technical fluency. You understand APIs, integrations, how services communicate, how widgets and developer hubs work. You can read a technical architecture doc and understand the constraints it creates for design. You don't need to be an engineer, but you think like one. Systems thinking: not just about interaction flows, but about enterprise systems. You understand how identity systems, compliance regimes, and scale constraints shape what's actually possible in the UX. You think in mental models and multi-step workflows, not single screens. Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity. Excellent communication in design reviews and cross-functional decision-making contexts. Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded. The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale. At Synthesia we expect everyone to: Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page: Benefits A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. 25 days of annual leave + public holidays in the country where you are based. A generous referral scheme. Work from home set up. At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year! A huge opportunity for career growth as you'll help shape a market-defining product.
Synthesia is seeking a Staff (L6) Product Designer to own the Enterprise surface end-to-end, including workspace setup, governance, content lifecycle, and analytics. You'll partner with Product and Engineering to turn early concepts into scalable, seven-figure renewals, shaping the enterprise UX at scale. As a senior IC, you'll set direction, influence roadmaps, and raise the bar on design problems across SSO, compliance, analytics, and billing, while maintaining a consistent mental model as the
Aug 24, 2026
Full time
Synthesia is seeking a Staff (L6) Product Designer to own the Enterprise surface end-to-end, including workspace setup, governance, content lifecycle, and analytics. You'll partner with Product and Engineering to turn early concepts into scalable, seven-figure renewals, shaping the enterprise UX at scale. As a senior IC, you'll set direction, influence roadmaps, and raise the bar on design problems across SSO, compliance, analytics, and billing, while maintaining a consistent mental model as the
Synthesia is seeking a Manager of Scaled Customer Success in London to lead a high performing CS team and manage a $22M+ ARR portfolio. You will design scalable, data driven engagement programs to boost product adoption and health while partnering with Product and RevOps to accelerate value delivery. You will coach 6+ CSMs across US & UK, drive renewal conversations, and champion automated, tech touch solutions to scale in a fast growing environment.
Aug 20, 2026
Full time
Synthesia is seeking a Manager of Scaled Customer Success in London to lead a high performing CS team and manage a $22M+ ARR portfolio. You will design scalable, data driven engagement programs to boost product adoption and health while partnering with Product and RevOps to accelerate value delivery. You will coach 6+ CSMs across US & UK, drive renewal conversations, and champion automated, tech touch solutions to scale in a fast growing environment.
About the role As the Manager of Scaled Customer Success at Synthesia, you'll lead a high performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You'll be the architect of scalable, data driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You'll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of 450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech touch engagement solutions Champion a data driven, hypothesis testing culture - using signals and insights to continuously evolve your programs based on what's working Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions About you 5+ years of Customer Success or Account Management experience within a SaaS organization, with at least 2 years in a people management or team lead capacity Proven track record leading scaled or digital CS motions, managing high volume books of business across SMB, emerging, or mid market segments Hands on experience with Customer Success Platforms - Planhat strongly preferred; Gainsight, Vitally, or ChurnZero Familiarity with AI and automation tools and a genuine interest in applying them to improve customer engagement at scale Technically curious - comfortable constructing basic programs and automations, and skilled at identifying opportunities, scoping requirements, and managing cross functional stakeholders to drive rapid deployment of more complex solutions Commercially sharp - able to guide your team through renewal negotiations and expansion conversations with confidence and empathy A natural experimenter: you love forming hypotheses, testing them, and letting data drive your decisions Strong communicator and influencer across internal functions - you know how to align Product, RevOps, and Enablement teams around a shared vision History of thriving in fast moving, high growth environments where the roadmap is still being written At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast growing Series E start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Aug 19, 2026
Full time
About the role As the Manager of Scaled Customer Success at Synthesia, you'll lead a high performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You'll be the architect of scalable, data driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You'll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of 450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech touch engagement solutions Champion a data driven, hypothesis testing culture - using signals and insights to continuously evolve your programs based on what's working Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions About you 5+ years of Customer Success or Account Management experience within a SaaS organization, with at least 2 years in a people management or team lead capacity Proven track record leading scaled or digital CS motions, managing high volume books of business across SMB, emerging, or mid market segments Hands on experience with Customer Success Platforms - Planhat strongly preferred; Gainsight, Vitally, or ChurnZero Familiarity with AI and automation tools and a genuine interest in applying them to improve customer engagement at scale Technically curious - comfortable constructing basic programs and automations, and skilled at identifying opportunities, scoping requirements, and managing cross functional stakeholders to drive rapid deployment of more complex solutions Commercially sharp - able to guide your team through renewal negotiations and expansion conversations with confidence and empathy A natural experimenter: you love forming hypotheses, testing them, and letting data drive your decisions Strong communicator and influencer across internal functions - you know how to align Product, RevOps, and Enablement teams around a shared vision History of thriving in fast moving, high growth environments where the roadmap is still being written At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast growing Series E start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you'll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid-market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You'll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You'll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of 450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture - using signals and insights to continuously evolve your programs based on what's working Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions About you: 5+ years of Customer Success or Account Management experience within a SaaS organization, with at least 2 years in a people management or team lead capacity Proven track record leading scaled or digital CS motions, managing high-volume books of business across SMB, emerging, or mid-market segments Hands-on experience with Customer Success Platforms - Planhat strongly preferred; Gainsight, Vitally, or ChurnZero Familiarity with AI and automation tools and a genuine interest in applying them to improve customer engagement at scale Technically curious - comfortable constructing basic programs and automations, and skilled at identifying opportunities, scoping requirements, and managing cross-functional stakeholders to drive rapid deployment of more complex solutions Commercially sharp - able to guide your team through renewal negotiations and expansion conversations with confidence and empathy A natural experimenter: you love forming hypotheses, testing them, and letting data drive your decisions Strong communicator and influencer across internal functions - you know how to align Product, RevOps, and Enablement teams around a shared vision History of thriving in fast-moving, high-growth environments where the roadmap is still being written At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental You can read more about this in this public Notion page In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast-growing Series E start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Aug 13, 2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you'll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid-market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You'll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You'll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of 450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture - using signals and insights to continuously evolve your programs based on what's working Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions About you: 5+ years of Customer Success or Account Management experience within a SaaS organization, with at least 2 years in a people management or team lead capacity Proven track record leading scaled or digital CS motions, managing high-volume books of business across SMB, emerging, or mid-market segments Hands-on experience with Customer Success Platforms - Planhat strongly preferred; Gainsight, Vitally, or ChurnZero Familiarity with AI and automation tools and a genuine interest in applying them to improve customer engagement at scale Technically curious - comfortable constructing basic programs and automations, and skilled at identifying opportunities, scoping requirements, and managing cross-functional stakeholders to drive rapid deployment of more complex solutions Commercially sharp - able to guide your team through renewal negotiations and expansion conversations with confidence and empathy A natural experimenter: you love forming hypotheses, testing them, and letting data drive your decisions Strong communicator and influencer across internal functions - you know how to align Product, RevOps, and Enablement teams around a shared vision History of thriving in fast-moving, high-growth environments where the roadmap is still being written At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental You can read more about this in this public Notion page In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast-growing Series E start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Synthesia, the world leading AI video platform, is hiring a Manager of Scaled Customer Success. You will lead a high performing team of CSMs across the US and UK, driving adoption, retention and revenue growth through data driven digital CS programs. Bring 5+ years in SaaS Customer Success, 2+ years in people leadership, and experience with Planhat or similar platforms. Hybrid work, with stock options and a strong growth trajectory.
Aug 13, 2026
Full time
Synthesia, the world leading AI video platform, is hiring a Manager of Scaled Customer Success. You will lead a high performing team of CSMs across the US and UK, driving adoption, retention and revenue growth through data driven digital CS programs. Bring 5+ years in SaaS Customer Success, 2+ years in people leadership, and experience with Planhat or similar platforms. Hybrid work, with stock options and a strong growth trajectory.