Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our Series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Jan 14, 2026
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our Series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company in the world. In 2025, we announced our Series D funding. In total, we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators, including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is seeking an experienced Regional Director of Strategic Sales to lead the team responsible for landing and expanding our largest customers (10k+ employees). In this role, you will recruit and develop a team of world-class sellers, drive excellence across PG and MEDDPICC, and define how we land and grow within the world's largest and most complex organisations. We're looking for a passionate first-line leader - someone who thrives in the weeds with their team and can make a meaningful, lasting impact on their careers. If this sounds like you, we'd love to hear from you. What you'll be doing Lead our EMEA-based UK/I Accounts team to drive predictable Annual Recurring Revenue (ARR) by landing and expanding Synthesia's highest-value enterprise customers (10k+ employees). Own pipeline quality and rigour, ensuring the team builds a robust, data-backed pipeline that creates confidence in future revenue and supports accurate forecasting. Refine and execute a comprehensive account strategy, leveraging your experience to deepen relationships within key accounts, elevate our reach to the executive level, and accelerate expansion motions. Partner with Talent Acquisition to hire and develop a world-class team, ensuring we attract top-tier, MEDDPICC-savvy sellers. Shape a high-performance culture where senior sellers are coached, empowered, and given a clear path to thrive and grow at Synthesia. Champion a Pipeline Generation (PG) mindset, reinforcing that outbound is a shared responsibility and a core competitive advantage. Work cross-functionally with Marketing and Customer Success to drive seamless alignment across the commercial organization, maximizing customer satisfaction, engagement, and long-term value. Continuously enhance our sales playbooks, embedding best practices, process improvements, and MEDDPICC methodologies that elevate the consistency and effectiveness of the entire sales function. Requirements You're a true first-line leader at heart - motivated, hands-on, and passionate about coaching teams to success every day. Proven track record managing senior sellers carrying $1M+ quotas, who consistently win and grow large, complex organisations (10k+ employees). You've sold across lines of business, not just IT. We're particularly excited if you've sold to CROs. You're a true first-line leader at heart - motivated, hands-on, and passionate about coaching teams to success every day. Experience in value-driven, methodological, playbook sales environments, with formal adoption of MEDDPICC and Command of the Message. You've recruited senior sellers who have demonstrable success (recruiting is the number 1 priority of every GTM leader at Synthesia). Experience navigating rapid-growth environments, embracing both the opportunities and the challenges - and thriving through them. Executive presence with outstanding communication skills, both verbal and written, enabling you to influence stakeholders at every level. Our culture At Synthesia, we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. Benefits A hybrid setting where you can work from our London office. Paid parental leave entitles primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis), including mental health support, dental & vision, cashback and gym discounts. A generous referral scheme if you help us hire. Pension contribution/salary sacrifice. Work from home set up.
Jan 14, 2026
Full time
Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company in the world. In 2025, we announced our Series D funding. In total, we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators, including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is seeking an experienced Regional Director of Strategic Sales to lead the team responsible for landing and expanding our largest customers (10k+ employees). In this role, you will recruit and develop a team of world-class sellers, drive excellence across PG and MEDDPICC, and define how we land and grow within the world's largest and most complex organisations. We're looking for a passionate first-line leader - someone who thrives in the weeds with their team and can make a meaningful, lasting impact on their careers. If this sounds like you, we'd love to hear from you. What you'll be doing Lead our EMEA-based UK/I Accounts team to drive predictable Annual Recurring Revenue (ARR) by landing and expanding Synthesia's highest-value enterprise customers (10k+ employees). Own pipeline quality and rigour, ensuring the team builds a robust, data-backed pipeline that creates confidence in future revenue and supports accurate forecasting. Refine and execute a comprehensive account strategy, leveraging your experience to deepen relationships within key accounts, elevate our reach to the executive level, and accelerate expansion motions. Partner with Talent Acquisition to hire and develop a world-class team, ensuring we attract top-tier, MEDDPICC-savvy sellers. Shape a high-performance culture where senior sellers are coached, empowered, and given a clear path to thrive and grow at Synthesia. Champion a Pipeline Generation (PG) mindset, reinforcing that outbound is a shared responsibility and a core competitive advantage. Work cross-functionally with Marketing and Customer Success to drive seamless alignment across the commercial organization, maximizing customer satisfaction, engagement, and long-term value. Continuously enhance our sales playbooks, embedding best practices, process improvements, and MEDDPICC methodologies that elevate the consistency and effectiveness of the entire sales function. Requirements You're a true first-line leader at heart - motivated, hands-on, and passionate about coaching teams to success every day. Proven track record managing senior sellers carrying $1M+ quotas, who consistently win and grow large, complex organisations (10k+ employees). You've sold across lines of business, not just IT. We're particularly excited if you've sold to CROs. You're a true first-line leader at heart - motivated, hands-on, and passionate about coaching teams to success every day. Experience in value-driven, methodological, playbook sales environments, with formal adoption of MEDDPICC and Command of the Message. You've recruited senior sellers who have demonstrable success (recruiting is the number 1 priority of every GTM leader at Synthesia). Experience navigating rapid-growth environments, embracing both the opportunities and the challenges - and thriving through them. Executive presence with outstanding communication skills, both verbal and written, enabling you to influence stakeholders at every level. Our culture At Synthesia, we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. Benefits A hybrid setting where you can work from our London office. Paid parental leave entitles primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis), including mental health support, dental & vision, cashback and gym discounts. A generous referral scheme if you help us hire. Pension contribution/salary sacrifice. Work from home set up.
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business level and technical conversations at multiple levels of the organisation, including the C suite Ideal for an individual who wants to expand their career with a fast growing software company About you Customer facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London or Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Regents place. A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Jan 14, 2026
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business level and technical conversations at multiple levels of the organisation, including the C suite Ideal for an individual who wants to expand their career with a fast growing software company About you Customer facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London or Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Regents place. A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Welcome to the video first world Today, people want to watch and listen, not read - both at home and at work. Video has been proven to drive higher engagement and retention vs text - yet it has been complex and challenging to scale. As a result, companies struggle with a forced tradeoff, sacrificing either: time and money with traditional video, or engagement with text-based docs and presentations. Until now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn ($1B valuation) status. 18 months later, we doubled our valuation. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $300M+ in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About The Role Reporting to the VP of Customer Success, your key focus in this role will be to build and manage a world class team. You will directly manage and coach a team of CSMs, responsible for the largest accounts. You are capable of engaging in business level and technical conversations at multiple levels of the organization, including the C suite. Ideal for an individual who wants to expand their career with a fast growing software company. What you'll be doing Driving Annual Recurring Revenue (ARR) through landing and expanding Enterprise customers in DACH Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; Empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption. Own the success of customers, including product adoption, value tracking and retention Operational account planning, including account segmentation and capacity planning; Recruit and retain a high performing team; Coach, mentor and guide the team in developing consultative and solution based account skills Identify key success metrics and implement reporting to track performance; Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia's customers Liaise with the Product team to provide feedback and influence improvements of our product; Retention and growth of our enterprise clients; Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. The ability to build and make the business case for CS investments - with a bias towards action. We'd love to hear from you if you have Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG; Experience hiring and managing a team; A track record in managing risk, forecasting, and identifying growth opportunities; Skilled in navigating cross functional relationships within a high growth SaaS environment; Experience with tools like Salesforce, Gong and Churnzero; Excellent written and verbal communication skills; Strong sense of ownership and eagerness to build and define the customer success function; We would love to find leaders who are based in London; however, we are open to considering remote candidates based in DACH. At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in our public Notion page. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Jan 14, 2026
Full time
Welcome to the video first world Today, people want to watch and listen, not read - both at home and at work. Video has been proven to drive higher engagement and retention vs text - yet it has been complex and challenging to scale. As a result, companies struggle with a forced tradeoff, sacrificing either: time and money with traditional video, or engagement with text-based docs and presentations. Until now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2. In 2023, we were one of 7 European companies to reach unicorn ($1B valuation) status. 18 months later, we doubled our valuation. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $300M+ in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About The Role Reporting to the VP of Customer Success, your key focus in this role will be to build and manage a world class team. You will directly manage and coach a team of CSMs, responsible for the largest accounts. You are capable of engaging in business level and technical conversations at multiple levels of the organization, including the C suite. Ideal for an individual who wants to expand their career with a fast growing software company. What you'll be doing Driving Annual Recurring Revenue (ARR) through landing and expanding Enterprise customers in DACH Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; Empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption. Own the success of customers, including product adoption, value tracking and retention Operational account planning, including account segmentation and capacity planning; Recruit and retain a high performing team; Coach, mentor and guide the team in developing consultative and solution based account skills Identify key success metrics and implement reporting to track performance; Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia's customers Liaise with the Product team to provide feedback and influence improvements of our product; Retention and growth of our enterprise clients; Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. The ability to build and make the business case for CS investments - with a bias towards action. We'd love to hear from you if you have Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG; Experience hiring and managing a team; A track record in managing risk, forecasting, and identifying growth opportunities; Skilled in navigating cross functional relationships within a high growth SaaS environment; Experience with tools like Salesforce, Gong and Churnzero; Excellent written and verbal communication skills; Strong sense of ownership and eagerness to build and define the customer success function; We would love to find leaders who are based in London; however, we are open to considering remote candidates based in DACH. At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in our public Notion page. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.