NCC Group

Senior DFIR Consultant page is loaded Senior DFIR Consultantlocations: London: Manchester: Cheltenhamtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9929 Position Title: Senior DFIR Consultant Location: UK - London/ Cheltenham/ Manchester Role Purpose: As a Senior DFIR Consultant, you focus will be delivering high quality incident response to our clients alongside collaborating with various individuals and divisions within our business including the Threat Intelligence teams, Security Operations Centre teams, and our esteemed Red Team. Summary: Deliver incident response activities across complex security events, ensuring rapid containment, investigation, and recovery. Perform advanced forensics analysis, including but not limited to, host, memory, cloud forensics. Support the Incident Manager with interrogating the data to answer the investigations objectives Providing clients with high-quality technical investigations. Delivery of table-top exercises and training to support our clients ongoing improvements. Support junior members of the team through sharing of expertise and answering of questions What we are looking for in you: 2 to 4 years of experience in incident response Experience crafting scripts and tools to further enhance incident investigative efforts. Experience with different IR use cases such as Ransomware or data breaches. Solid understanding of regulatory and threat landscape. Usage of industry standard tooling such as X-Ways, Axiom etc. Experience triaging Windows and Linux hosts. Experience with Network Traffic Analysis. Experience with Log Data Analysis. Ability to produce high-quality written and verbal reports, presentations, recommendations, and findings to clients. Ability to evaluate/enhance processes and procedures. A relevant professional certification such as CREST CPIA/CRIA/CCNIA/CCHIA or SANS GCFA/GNFA/GCIH. Strong understanding of common enterprise technologies and configuration, including could platforms such as Azure, M365, AWS and GCP. Additional skills: Experience evaluating client security controls, architecture, and operations. Behaviours: Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivery Brilliantly.At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.Our mission in the Digital Forensics and Incident Response Team is to be recognized by clients, analyst and partners as world-class player. Our vision: A trusted advisor at the juncture of cyber and legal ,we are aglobal team of experts with local presence. We help you understand and mitigate threats , from external orinternal sources. We are there when you need us the most. We help you navigatecomplex issues often under pressure of time: identifying,preserving, processing and examining digital evidence. We use technology and insights to discover, analyze and presentfacts. If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

Customer Service Executive page is loaded Customer Service Executivelocations: Manchestertime type: Full timeposted on: Posted 4 Days Agojob requisition id: R9906 Job Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing your own portfolio of clients, you will support junior team members through mentorship, contribute to strategic account oversight, and collaborate cross-functionally to improve processes and solve complex client issues. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world's best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: a look at our website here to learn more about Escode: Key Accountabilities: Onboarding Ensure smooth onboarding of new clients by guiding them through the welcome process. Confirm receipt of Welcome Pack and follow up for any missing documentation. Collaborate with internal teams to ensure client setup is complete and accurate in all systems.Account Maintenance & Data Accuracy Maintain and update client account information as requested, collaborating with relevant departments to align with contractual obligations. Conduct regular account reconciliations and prepare summaries reflecting accurate billing and contact data. Coordinate with the Billing team to quickly resolve any missed billing to reduce revenue leakage.Customer Support & Experience Provide timely and professional support via phone and email to new and existing escrow clients. Keep all customer data (contacts, address details, etc.) accurate and up to date. Act as the single point of contact post-sale to ensure seamless query and issue resolution.Customer Retention & Proactive Engagement Engage with customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally.Termination Handling Lead conversations with clients initiating termination, aiming to retain where possible. Update records for bounced emails, researching and adding updated contact information. Accurately track termination reasons and outcomes in SalesforceContract & Billing Oversight Handle contract assignments and name changes. Work closely with Credit Control on outstanding invoices and follow-up actions. Audit client records regularly to maintain data accuracy.Process Improvement & Collaboration Proactively identify process gaps and improvement opportunities; raise them with your Line Manager. Contribute to improving processes by identifying gaps in client service workflows and suggesting improvements. Collaborate with other departments to achieve shared goals and meet key & Development Meet the 48-hour SLA on email responses. Engage with ongoing learning and development resources. Track and demonstrate growth through Personal Development Plans.Escrow Product Knowledge Stay up to date with Escode products and services. Ensure your product knowledge supports excellent customer experiences and confident communication.Mentorship and Support Train and mentor junior team members and new hires, sharing best practices. Provide guidance on managing complex customer interactions and navigating internal systems.Problem-Solving and Escalations Handle escalated customer service issues requiring advanced problem-solving skills. Coordinate with internal departments to resolve complex queries efficiently.Manage Strategic/Key Customers Oversee relationships with strategic/key, high-value customers. Manage complex renewals and support service delivery across long-standing accounts.Account Review and Proactive Client Engagement Conduct in-depth account reviews for high-value clients. Proactively identify upsell or renewal opportunities. Monitor client engagement to pre-empt potential issues or dissatisfaction. Functional and technical skills: Exceptional written and verbal communication skills; able to manage high-stakes and complex client interactions. Demonstrated leadership in customer service, with mentoring or coaching experience. Advanced Salesforce (or CRM) reporting, dashboard usage, and data analysis skills. Strategic thinking with the ability to assess account health, identify retention risks, and recommend improvements. Strong project and time management skills, especially in managing high-value portfolios. Cross-functional collaboration experience (working with Legal, Billing, Sales, etc.). In-depth knowledge of Escrow or SaaS-based services, and how they translate to customer value. Comfortable handling escalations and resolving sensitive client issues. Ability to support operational improvement initiatives and represent the customer voice in internal discussions. Proficient in managing KPIs, SLAs, and contributing to service delivery metrics and reporting. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

SOC Analyst Manchester, Cheltenham or London Today, it is an unavoidable fact that your business critical infrastructure and systems are at risk of attack. The key to good security is a clear understanding of what is most critical to the business. Where you do not have enough internal resources, time or skills to monitor and manage your IT environment 24/7, NCC Group can help, freeing up your skilled employees to focus on value-add activity.NCC Group provide a range of managed and hosted services delivered from our UK based Security Operations Centre SOC which operates 24/7, 365 days a year. Our team of over 30 accredited security experts are available 24/7, dealing daily with over 200 million log events and providing support for over 5,000 network devices.NCC Group's Cloud XDR Team provide a world class Extended Detection and Response (XDR) services; detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.The Cloud XDR Team are looking for XDR Security Analysts with a passion for security to join the team to help the customers get the most out of our services and to protect their networks.This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.This role is ideal for a seasoned SOC Analyst with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents Summary Monitor global systems looking for potential threats, vulnerabilities and indicators of compromise. Perform in-depth analysis of security alerts utilizing Microsoft XDR suite (Sentinel/Defender etc) Provide Incident remediation and prevention documentation and recommendations to customers based on defined procedures and analyst experience. Document and conform to processes related to security monitoring procedures. Provide customer service that exceeds our customers' expectations at all times. Initiate escalation procedure to counteract potential threats, vulnerabilities and threat actors. Compilation and review of service focused reporting. Act as an escalation point for more junior members of the team, providing assistance and mentoring where necessary. Providing assistance to Senior Cyber Security Analysts on Threat Hunting engagements. Contributing to the continuous improvement of SOC procedures and documentation. Perform other duties as assigned. What we are looking for in you Practical knowledge of security and networking toolsets such including Microsofts XDR suite (Sentinel/Defender) Pre-existing, in-depth knowledge of common network protocols and endpoint detection/forensics Pre-existing, in-depth knowledge of Windows and Linux based operating systems. Experience in the extensive analysis of common security incidents. Experience in endpoint Ability to stay calm in highly sensitive and high pressure incidents. Certification s The following certifications are desirable, but not a requirement. Successful candidates that do not possess these certifications may be tasked with working towards them at the beginning of their employment: Azure based certifications (SC-200,AZ-500,MS-500) CREST CPSA / CRIA / CMRE / CNIA / CHIA CompTIA Security+ CompTIA Network+ Other relevant certifications. Ways of working Focusing on Clients and Customers. Working as One NCC.Always Learning.Being Inclusive and Respectful.Delivering Brilliantly. Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:Flexible working Financial & InvestmentPensionLife AssuranceShare Save SchemeMaternity & Paternity leaveCommunity & Volunteering Programmes Green Car Scheme Cycle Scheme Employee Referral Program Lifestyle & Wellness Learning & Development Diversity & Inclusion If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.