Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We aim to be a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas. Join us to help achieve these strategic objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing unparalleled service. Responsibilities: Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and evolve processes for continuous growth. Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to drive store success. Analyze sales data and financial reports to make quick, informed decisions in collaboration with the Store Manager, identifying operational and commercial opportunities. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Assist in managing day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules for proper coverage and productivity. Role objectives and KPIs: Contribute to achieving or exceeding the store's monthly sales target. Drive additional KPIs including units, conversion, ATV, and UPT. Achieve upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience : Previous supervisory or management experience in a fast-paced retail or customer-facing environment. Passionate about retail with a good understanding of current trends and competitors. Experience in coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPIs. Experience analyzing KPI data to make commercial decisions. Keen eye for detail and commerciality. Visual merchandising experience is advantageous. Ability to promote JD Group values to internal and external stakeholders. Employee Benefits: Quarterly discretionary bonus schemes. Company discount of 30% on many products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors. Exclusive deals and discounts through our benefits platform (TELUS Health). Access to digital health and well-being services. Health cash plans. Internal development courses for personal and professional growth. Opportunities for apprenticeships and accredited qualifications (England only). Discounted gym memberships at JD Gyms. Life assurance. Access to colleague networks and support initiatives for positive change. Opportunities to volunteer and contribute to JD Foundation. We appreciate our colleagues' efforts in making JD Group successful and offer benefits including staff discounts and development opportunities to support your career journey with us.
Jul 03, 2025
Full time
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We aim to be a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas. Join us to help achieve these strategic objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing unparalleled service. Responsibilities: Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and evolve processes for continuous growth. Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to drive store success. Analyze sales data and financial reports to make quick, informed decisions in collaboration with the Store Manager, identifying operational and commercial opportunities. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Assist in managing day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules for proper coverage and productivity. Role objectives and KPIs: Contribute to achieving or exceeding the store's monthly sales target. Drive additional KPIs including units, conversion, ATV, and UPT. Achieve upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience : Previous supervisory or management experience in a fast-paced retail or customer-facing environment. Passionate about retail with a good understanding of current trends and competitors. Experience in coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPIs. Experience analyzing KPI data to make commercial decisions. Keen eye for detail and commerciality. Visual merchandising experience is advantageous. Ability to promote JD Group values to internal and external stakeholders. Employee Benefits: Quarterly discretionary bonus schemes. Company discount of 30% on many products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors. Exclusive deals and discounts through our benefits platform (TELUS Health). Access to digital health and well-being services. Health cash plans. Internal development courses for personal and professional growth. Opportunities for apprenticeships and accredited qualifications (England only). Discounted gym memberships at JD Gyms. Life assurance. Access to colleague networks and support initiatives for positive change. Opportunities to volunteer and contribute to JD Foundation. We appreciate our colleagues' efforts in making JD Group successful and offer benefits including staff discounts and development opportunities to support your career journey with us.
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Req Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Global Head of Marketing Effectiveness About us Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. Role overview As part of a growth strategy rooted in customer insights and advanced measurement, the JD Group seeks to innovate its marketing organization with enhancements in measurement and full-funnel marketing media effectiveness strategy. As part of the Customer team, the candidate will be responsible for building a Marketing Analytics & Measurement roadmap to be deployed within the organization. They will have under their responsibility AdTech and MarTech standards deployment, Analytics (including Media, Content, Audience & Site), Media efficiency and measurement (including Competitive analysis, Brand Equity tracker, MMM, MTA ). With the deployment of standardized process & metrics, he/she will fuel teams with full funnel media & marketing performance insights, driving business outcomes through marketing effectiveness. This new role at the Group level is critical to accelerating our global data-driven marketing and media transformation. It requires advanced media analytics and measurement capabilities, high proactivity, and strategic vision, as well as a good understanding of AdTech, MarTech, Media, Data and measurement partners ecosystem. Key Responsibilities Devise and apply a measurement framework across all JD media and marketing channels inclusive of online, offline, brand and performance tactics Define attribution models and adapt to new developments in marketing measurement Build LTV prediction models and ROI models Own growth data strategy and infrastructure Develop Media Mix Modelling to understand long-term impact of Marketing activity; derive insight from supporting partner models Assist teams in synthesizing attribution signals from multiple sources (GA4, MMM, etc) to direct marketing spend in real-time by performance and brand channel Understand and direct teams toward the most cost-efficient way to grow brand awareness, brand love, and long-term brand equity across both mature & emerging global markets Work closely with media & marketing teams to ingest and synthesize data from ongoing campaigns; leverage campaign insights to recommend future optimizations and plans for aligned objectives Deliver a thorough performance retrospective of seasonal campaigns Monitor the impact of brand equity on business metrics Build dashboards, reports & queries to serve business stakeholders in their ambition to most effectively allocate marketing spend Conduct deep-dive analysis to understand complex problems; present objective, data-rich perspectives on marketing effectiveness Demonstrate the impact of channels (organic, paid, by platform, and media format) on awareness, consideration, conversion and customer acquisition, retention, and lifecycles Measure creative effectiveness Lead the development of clear and concise group media dashboards that will deliver real-time performance insights in an intelligent and digestible manner Skills and experience Previous experience in the measurement of large media & marketing budgets in an omni-channel, top-tier retail environment Experience in building/supporting multi-channel media planning Experience building customized multi-channel attribution models, both internally built and leveraging leading platforms Experience in Marketing automation and automated bidding strategies Great skills with SQL and databases Proven track record identifying ongoing opportunities, generating media efficiency and business development Entrepreneurial and proactive, outside-of-the-box thinking and comfortable working across functional teams with diverse stakeholders Highly disciplined and rigorous. Excellent communication and interpersonal skills and an ability to communicate complex concepts in simple, clear language We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom
Jul 02, 2025
Full time
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Req Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Global Head of Marketing Effectiveness About us Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. Role overview As part of a growth strategy rooted in customer insights and advanced measurement, the JD Group seeks to innovate its marketing organization with enhancements in measurement and full-funnel marketing media effectiveness strategy. As part of the Customer team, the candidate will be responsible for building a Marketing Analytics & Measurement roadmap to be deployed within the organization. They will have under their responsibility AdTech and MarTech standards deployment, Analytics (including Media, Content, Audience & Site), Media efficiency and measurement (including Competitive analysis, Brand Equity tracker, MMM, MTA ). With the deployment of standardized process & metrics, he/she will fuel teams with full funnel media & marketing performance insights, driving business outcomes through marketing effectiveness. This new role at the Group level is critical to accelerating our global data-driven marketing and media transformation. It requires advanced media analytics and measurement capabilities, high proactivity, and strategic vision, as well as a good understanding of AdTech, MarTech, Media, Data and measurement partners ecosystem. Key Responsibilities Devise and apply a measurement framework across all JD media and marketing channels inclusive of online, offline, brand and performance tactics Define attribution models and adapt to new developments in marketing measurement Build LTV prediction models and ROI models Own growth data strategy and infrastructure Develop Media Mix Modelling to understand long-term impact of Marketing activity; derive insight from supporting partner models Assist teams in synthesizing attribution signals from multiple sources (GA4, MMM, etc) to direct marketing spend in real-time by performance and brand channel Understand and direct teams toward the most cost-efficient way to grow brand awareness, brand love, and long-term brand equity across both mature & emerging global markets Work closely with media & marketing teams to ingest and synthesize data from ongoing campaigns; leverage campaign insights to recommend future optimizations and plans for aligned objectives Deliver a thorough performance retrospective of seasonal campaigns Monitor the impact of brand equity on business metrics Build dashboards, reports & queries to serve business stakeholders in their ambition to most effectively allocate marketing spend Conduct deep-dive analysis to understand complex problems; present objective, data-rich perspectives on marketing effectiveness Demonstrate the impact of channels (organic, paid, by platform, and media format) on awareness, consideration, conversion and customer acquisition, retention, and lifecycles Measure creative effectiveness Lead the development of clear and concise group media dashboards that will deliver real-time performance insights in an intelligent and digestible manner Skills and experience Previous experience in the measurement of large media & marketing budgets in an omni-channel, top-tier retail environment Experience in building/supporting multi-channel media planning Experience building customized multi-channel attribution models, both internally built and leveraging leading platforms Experience in Marketing automation and automated bidding strategies Great skills with SQL and databases Proven track record identifying ongoing opportunities, generating media efficiency and business development Entrepreneurial and proactive, outside-of-the-box thinking and comfortable working across functional teams with diverse stakeholders Highly disciplined and rigorous. Excellent communication and interpersonal skills and an ability to communicate complex concepts in simple, clear language We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom
08 May 2025 At GO Outdoors, our purpose is strong and clear: "to inspire and equip everyone for life outdoors". We believe in the positive benefits of outdoor activities, from daily dog walks to hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor pursuits, always at the best price guaranteed! Our values aren't just posters on the wall; we live them every day: 'One Team' (we are stronger together), 'Responsibility' (we take ownership), 'Passion' (we believe in what we do), and 'Integrity' (we do the right thing). These values help us fulfill our mission to be 'the nation's favourite outdoor retailer'. If you share our passion and want to make a difference, join our team and be part of something 'unbeatable'! Role Overview: The Store Manager oversees daily operations, drives sales performance, manages a motivated team, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth. Create and maintain staff schedules for proper coverage and productivity. Build a positive team culture through recruiting, training, and ongoing development, fostering a motivated and high-performing team. Analyze sales data and financial reports to make informed decisions, identifying operational and commercial opportunities. Develop and implement strategies to meet and exceed sales targets. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive displays aligned with brand guidelines. Ensure teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS). Address customer inquiries, feedback, and complaints promptly and professionally. Drive customer loyalty programs and promotions to enhance engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses within budget. Ensure store compliance with health & safety regulations. Role Objectives and KPIs: Achieve or exceed the store's monthly sales targets. Drive KPIs including Units, Conversion, ATV, UPT. Meet upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during audits. Complete mandatory training for all new colleagues. Achieve employee satisfaction scores or engagement survey benchmarks. Control operational costs within the budget. Skills and Experience: Previous management experience in a fast-paced retail or customer-facing environment. Passion for retail with a good understanding of current trends and competitors. Strong leadership skills with experience in coaching and team development. Excellent communication skills. Proven track record of managing and exceeding sales targets and KPIs. Experience in analyzing reports and making commercial decisions. Keen eye for detail and commerciality; visual merchandising experience is advantageous. Ability to promote JD Group values to stakeholders. We value our employees' hard work and offer excellent benefits, including quarterly discretionary bonuses, a 30% store discount, exclusive deals, health and well-being services, development courses, apprenticeships, health cover, gym memberships, life assurance, employee networks, volunteering opportunities, and more. Due to high application volumes, if you do not hear within two weeks, your application was unsuccessful. Successful candidates will be contacted for an initial meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest!
Jul 02, 2025
Full time
08 May 2025 At GO Outdoors, our purpose is strong and clear: "to inspire and equip everyone for life outdoors". We believe in the positive benefits of outdoor activities, from daily dog walks to hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor pursuits, always at the best price guaranteed! Our values aren't just posters on the wall; we live them every day: 'One Team' (we are stronger together), 'Responsibility' (we take ownership), 'Passion' (we believe in what we do), and 'Integrity' (we do the right thing). These values help us fulfill our mission to be 'the nation's favourite outdoor retailer'. If you share our passion and want to make a difference, join our team and be part of something 'unbeatable'! Role Overview: The Store Manager oversees daily operations, drives sales performance, manages a motivated team, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth. Create and maintain staff schedules for proper coverage and productivity. Build a positive team culture through recruiting, training, and ongoing development, fostering a motivated and high-performing team. Analyze sales data and financial reports to make informed decisions, identifying operational and commercial opportunities. Develop and implement strategies to meet and exceed sales targets. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive displays aligned with brand guidelines. Ensure teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS). Address customer inquiries, feedback, and complaints promptly and professionally. Drive customer loyalty programs and promotions to enhance engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses within budget. Ensure store compliance with health & safety regulations. Role Objectives and KPIs: Achieve or exceed the store's monthly sales targets. Drive KPIs including Units, Conversion, ATV, UPT. Meet upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during audits. Complete mandatory training for all new colleagues. Achieve employee satisfaction scores or engagement survey benchmarks. Control operational costs within the budget. Skills and Experience: Previous management experience in a fast-paced retail or customer-facing environment. Passion for retail with a good understanding of current trends and competitors. Strong leadership skills with experience in coaching and team development. Excellent communication skills. Proven track record of managing and exceeding sales targets and KPIs. Experience in analyzing reports and making commercial decisions. Keen eye for detail and commerciality; visual merchandising experience is advantageous. Ability to promote JD Group values to stakeholders. We value our employees' hard work and offer excellent benefits, including quarterly discretionary bonuses, a 30% store discount, exclusive deals, health and well-being services, development courses, apprenticeships, health cover, gym memberships, life assurance, employee networks, volunteering opportunities, and more. Due to high application volumes, if you do not hear within two weeks, your application was unsuccessful. Successful candidates will be contacted for an initial meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest!
At GO Outdoors our purpose is strong and clear; "to inspire and equip everyone for life outdoors". That's because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren't just posters on the wall, we live them every day; 'One Team 'we are stronger together', 'Responsibility 'we take ownership', 'Passion 'we believe in what we do' and 'Integrity 'we do the right thing'. Clear values which help us to fulfil our mission to be 'the nations favourite outdoor retailer'. If you share our passion and want to make a difference join our team to be a part of something 'unbeatable'! Role overview: Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities: Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time
Jul 01, 2025
Full time
At GO Outdoors our purpose is strong and clear; "to inspire and equip everyone for life outdoors". That's because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren't just posters on the wall, we live them every day; 'One Team 'we are stronger together', 'Responsibility 'we take ownership', 'Passion 'we believe in what we do' and 'Integrity 'we do the right thing'. Clear values which help us to fulfil our mission to be 'the nations favourite outdoor retailer'. If you share our passion and want to make a difference join our team to be a part of something 'unbeatable'! Role overview: Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities: Support the Store Manager lead and motivate a high performing, highly engaged team. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. Uphold a store that is safe and compliant operating environment for all colleagues and customers. Deliver our financial results in line with or in excess of company targets. Support other retail management duties where required . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Great coaching, mentoring and team building skills that drives team performance. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. At least 2 years management experience, preferably in a similar format of retail. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time
Blacks Outdoor - 0428 Cheltenham, Unit 2, 13-17 The Promenade, CHELTENHAM, Gloucestershire, United Kingdom At GO Outdoors, our purpose is strong and clear: "to inspire and equip everyone for life outdoors". We believe in the positive benefits of outdoor activities, from daily dog walks to hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor pursuits, always at the best price guaranteed! Our values are more than words; they are our daily guiding principles: 'One Team' - we are stronger together, 'Responsibility' - we take ownership, 'Passion' - we believe in what we do, and 'Integrity' - we do the right thing. These values help us fulfill our mission to be 'the nation's favourite outdoor retailer'. If you share our passion and want to make a difference, join our team and be part of something 'unbeatable'! Role overview: We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing exceptional customer service. Responsibilities: Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Setting clear sales goals, tracking performance, and evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team to increase store success. Analyzing sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying opportunities operationally and commercially. Role objectives and KPIs: Supporting the Store Manager in ensuring the store achieves the highest customer satisfaction by maintaining exceptional service standards and addressing customer needs promptly. Driving store sales through effective merchandising, stock replenishment, and team motivation. Monitoring and driving key performance indicators such as Sales, Conversion, Units, and more. Supporting the Store Manager in optimizing financial performance by managing costs, including audit compliance and wages. Fostering a positive work environment by leading, mentoring, and developing store colleagues to enhance performance and engagement. Skills and Experience: Experience in implementing, tracking, and refining store operational processes to achieve maximum efficiency and KPI results. Passion and confidence in leading and supporting your team's career development. Ability to interpret and respond to financial reports to support store sales growth. Due to high application volumes, it takes time to review all applications. If you do not hear back within two weeks, please consider your application unsuccessful. Candidates meeting the criteria will be contacted for an initial meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest.
Jul 01, 2025
Full time
Blacks Outdoor - 0428 Cheltenham, Unit 2, 13-17 The Promenade, CHELTENHAM, Gloucestershire, United Kingdom At GO Outdoors, our purpose is strong and clear: "to inspire and equip everyone for life outdoors". We believe in the positive benefits of outdoor activities, from daily dog walks to hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor pursuits, always at the best price guaranteed! Our values are more than words; they are our daily guiding principles: 'One Team' - we are stronger together, 'Responsibility' - we take ownership, 'Passion' - we believe in what we do, and 'Integrity' - we do the right thing. These values help us fulfill our mission to be 'the nation's favourite outdoor retailer'. If you share our passion and want to make a difference, join our team and be part of something 'unbeatable'! Role overview: We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing exceptional customer service. Responsibilities: Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Setting clear sales goals, tracking performance, and evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team to increase store success. Analyzing sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying opportunities operationally and commercially. Role objectives and KPIs: Supporting the Store Manager in ensuring the store achieves the highest customer satisfaction by maintaining exceptional service standards and addressing customer needs promptly. Driving store sales through effective merchandising, stock replenishment, and team motivation. Monitoring and driving key performance indicators such as Sales, Conversion, Units, and more. Supporting the Store Manager in optimizing financial performance by managing costs, including audit compliance and wages. Fostering a positive work environment by leading, mentoring, and developing store colleagues to enhance performance and engagement. Skills and Experience: Experience in implementing, tracking, and refining store operational processes to achieve maximum efficiency and KPI results. Passion and confidence in leading and supporting your team's career development. Ability to interpret and respond to financial reports to support store sales growth. Due to high application volumes, it takes time to review all applications. If you do not hear back within two weeks, please consider your application unsuccessful. Candidates meeting the criteria will be contacted for an initial meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest.
28 May 2025 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Strong communication skills Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Jul 01, 2025
Full time
28 May 2025 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth. Create and maintain colleague schedules to ensure proper coverage and productivity. Creating a positive team culture through recruiting, training and continuously developing your team . Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially. Develop and implement strategies to meet and exceed sales targets. Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines. Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS) Address customer inquiries, feedback, and complaints in a timely and professional manner. Drive existing customer loyalty programs and promotions to enhance customer engagement. Maintain compliance with company policies, procedures, and regulatory requirements. Monitor and control store expenses to stay within budget. Ensure the store complies with health & safety regulations. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Ensure operational costs are kept within the allocated budget Skills and Experience : Previous management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Hold strong leadership skills & have previous experience of coaching and developing a strong team Strong communication skills Proven track record of managing and exceeding sales targets and KPI's Have experience in analysing reports & making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Health Care Cover Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
29 May 2025 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Jul 01, 2025
Full time
29 May 2025 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service. Responsibilities: Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially . Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPI s including but not limited to Units, Conversion, ATV, UPT . Achieve upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required . Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget Skills and Experience : Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individuals Proven track record of achieving and exceeding sales targets and KPI's Experience in analysing KPI's data to making commercial decisions Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous Promote JD Group values to internal and external stakeholders We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemes Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health) Access to digital health and well-being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Life Assurance Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
JD Gyms - 1529 Newcastle, Unit 5, Newcastle, North Tyneside, United Kingdom Req Want to work for JD Gyms? Of course you do! We are an exciting, award-winning gym chain that is quickly expanding across the UK and transforming the sector. We invest in our clubs to create top-quality, stylish environments for our members. Excellent class timetables and strong on-ground teams are key to delivering our outstanding fitness offerings, so we are always looking for fresh talent. Role overview: This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy, and determination to drive and develop the business. We are seeking a manager with experience in developing standards and reputation of new gyms while nurturing a growing membership base and team. Responsibilities: Ensure all policies and procedures in the Health and Safety Employee Policy and Company Procedures Handbook are followed. Maintain adherence to the JD Gyms Brand Standard. Conduct regular safety checks and report defects to ensure the building and equipment are safe. Recruit and manage a team of Fitness Coaches and General Assistants to ensure operational coverage and daily expectations are met. Hold regular team meetings for development and updates. Achieve all set sales and membership targets. Drive secondary spending revenue. Maintain the highest standards of cleanliness throughout the gym. Oversee cleaning standards and manage weekly banking to minimize wastage and maximize profit. Ensure all team members adhere to uniform standards. Create an enjoyable work environment for the team. Represent JD Gyms positively as an ambassador. Skills and Experience: Proven management experience within a leisure-related industry. Passionate about customer service and inspirational leadership. Qualified to at least Level 2 Gym Instructor. Track record in driving sales, local marketing, and team management. Experience as a General Manager or Fitness Manager overseeing all business areas is preferred. We value our colleagues' hard work and offer benefits including staff discounts on JD Group and other brands, along with personal development opportunities.
Jul 01, 2025
Full time
JD Gyms - 1529 Newcastle, Unit 5, Newcastle, North Tyneside, United Kingdom Req Want to work for JD Gyms? Of course you do! We are an exciting, award-winning gym chain that is quickly expanding across the UK and transforming the sector. We invest in our clubs to create top-quality, stylish environments for our members. Excellent class timetables and strong on-ground teams are key to delivering our outstanding fitness offerings, so we are always looking for fresh talent. Role overview: This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy, and determination to drive and develop the business. We are seeking a manager with experience in developing standards and reputation of new gyms while nurturing a growing membership base and team. Responsibilities: Ensure all policies and procedures in the Health and Safety Employee Policy and Company Procedures Handbook are followed. Maintain adherence to the JD Gyms Brand Standard. Conduct regular safety checks and report defects to ensure the building and equipment are safe. Recruit and manage a team of Fitness Coaches and General Assistants to ensure operational coverage and daily expectations are met. Hold regular team meetings for development and updates. Achieve all set sales and membership targets. Drive secondary spending revenue. Maintain the highest standards of cleanliness throughout the gym. Oversee cleaning standards and manage weekly banking to minimize wastage and maximize profit. Ensure all team members adhere to uniform standards. Create an enjoyable work environment for the team. Represent JD Gyms positively as an ambassador. Skills and Experience: Proven management experience within a leisure-related industry. Passionate about customer service and inspirational leadership. Qualified to at least Level 2 Gym Instructor. Track record in driving sales, local marketing, and team management. Experience as a General Manager or Fitness Manager overseeing all business areas is preferred. We value our colleagues' hard work and offer benefits including staff discounts on JD Group and other brands, along with personal development opportunities.
