Civica

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking to recruit enthusiastic, hardworking officers to join our Revenues and Benefits team in Civica OnDemand services. You must have a good knowledge of all areas of Revenues and/or Benefits administration, excellent ICT skills, and the ability to work under pressure. You must have experience of accurately maintaining and interpreting personal and financial data, as well as demonstrable communication and interpersonal skills. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to 'give back' with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking to recruit enthusiastic, hardworking officers to join our Revenues and Benefits team in Civica OnDemand services. You must have a good knowledge of all areas of Revenues and/or Benefits administration, excellent ICT skills, and the ability to work under pressure. You must have experience of accurately maintaining and interpreting personal and financial data, as well as demonstrable communication and interpersonal skills. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to 'give back' with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking to recruit enthusiastic, hardworking officers to join our Revenues and Benefits team in Civica OnDemand services. You must have a good knowledge of all areas of Revenues and/or Benefits administration, excellent ICT skills, and the ability to work under pressure. You must have experience of accurately maintaining and interpreting personal and financial data, as well as demonstrable communication and interpersonal skills. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to 'give back' with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking to recruit enthusiastic, hardworking officers to join our Revenues and Benefits team in Civica OnDemand services. You must have a good knowledge of all areas of Revenues and/or Benefits administration, excellent ICT skills, and the ability to work under pressure. You must have experience of accurately maintaining and interpreting personal and financial data, as well as demonstrable communication and interpersonal skills. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to 'give back' with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Business Development Manager - Property Management SaaS About Us We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. We are looking to recruit New Business focussed individuals to sell our Civica Property Management SaaS into our Local Government customers. Our cloud property asset management software is designed with flexibility in mind, ensuring that teams can continue working and services can keep running smoothly regardless of the situation. The Business Development Manager will be responsible for generating new business sales opportunities: Define and execute new business sales campaigns Strong experience of working in SaaS sales into local government Produce written proposals of a high standard that make a compelling case for the prospective client to procure Civica's solution Integrate personal sales efforts with organised marketing activities, e.g. product launches, targeted campaigns, and exhibitions Manage pipeline to ensure that incremental gross margin targets are met consistently month-on-month Maximise the opportunity for revenue recognition by means of well-balanced payment profiles for contracted business Contribute to the evolution of the Product Roadmap through identification of customer requirements to facilitate the development of profitable products and services Requirements The ideal candidate will have experience of selling SaaS into LG or other public sector verticals Our most successful Sales colleagues embody the following behaviours & competencies: Maximise customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximise value to the customer and to Civica Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous, and agile, shapes the task and makes it happen Act with integrity - Approaches sales challenges in the 'right way', is fair, honest, and always takes responsibility Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action Coach for performance - Inspires and coaches the team to exceed high standards, challenging them to always do more Driven to win - Ambitious and action-oriented. Is resilient, tenacious, positive, and determined Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Business Development Manager - Property Management SaaS About Us We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. We are looking to recruit New Business focussed individuals to sell our Civica Property Management SaaS into our Local Government customers. Our cloud property asset management software is designed with flexibility in mind, ensuring that teams can continue working and services can keep running smoothly regardless of the situation. The Business Development Manager will be responsible for generating new business sales opportunities: Define and execute new business sales campaigns Strong experience of working in SaaS sales into local government Produce written proposals of a high standard that make a compelling case for the prospective client to procure Civica's solution Integrate personal sales efforts with organised marketing activities, e.g. product launches, targeted campaigns, and exhibitions Manage pipeline to ensure that incremental gross margin targets are met consistently month-on-month Maximise the opportunity for revenue recognition by means of well-balanced payment profiles for contracted business Contribute to the evolution of the Product Roadmap through identification of customer requirements to facilitate the development of profitable products and services Requirements The ideal candidate will have experience of selling SaaS into LG or other public sector verticals Our most successful Sales colleagues embody the following behaviours & competencies: Maximise customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximise value to the customer and to Civica Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous, and agile, shapes the task and makes it happen Act with integrity - Approaches sales challenges in the 'right way', is fair, honest, and always takes responsibility Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action Coach for performance - Inspires and coaches the team to exceed high standards, challenging them to always do more Driven to win - Ambitious and action-oriented. Is resilient, tenacious, positive, and determined Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Business Development Manager - Property Management SaaS About Us We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. We are looking to recruit New Business focussed individuals to sell our Civica Property Management SaaS into our Local Government customers. Our cloud property asset management software is designed with flexibility in mind, ensuring that teams can continue working and services can keep running smoothly regardless of the situation. The Business Development Manager will be responsible for generating new business sales opportunities: Define and execute new business sales campaigns Strong experience of working in SaaS sales into local government Produce written proposals of a high standard that make a compelling case for the prospective client to procure Civica's solution Integrate personal sales efforts with organised marketing activities, e.g. product launches, targeted campaigns, and exhibitions Manage pipeline to ensure that incremental gross margin targets are met consistently month-on-month Maximise the opportunity for revenue recognition by means of well-balanced payment profiles for contracted business Contribute to the evolution of the Product Roadmap through identification of customer requirements to facilitate the development of profitable products and services Requirements The ideal candidate will have experience of selling SaaS into LG or other public sector verticals Our most successful Sales colleagues embody the following behaviours & competencies: Maximise customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximise value to the customer and to Civica Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous, and agile, shapes the task and makes it happen Act with integrity - Approaches sales challenges in the 'right way', is fair, honest, and always takes responsibility Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action Coach for performance - Inspires and coaches the team to exceed high standards, challenging them to always do more Driven to win - Ambitious and action-oriented. Is resilient, tenacious, positive, and determined Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Business Development Manager - Property Management SaaS About Us We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. We are looking to recruit New Business focussed individuals to sell our Civica Property Management SaaS into our Local Government customers. Our cloud property asset management software is designed with flexibility in mind, ensuring that teams can continue working and services can keep running smoothly regardless of the situation. The Business Development Manager will be responsible for generating new business sales opportunities: Define and execute new business sales campaigns Strong experience of working in SaaS sales into local government Produce written proposals of a high standard that make a compelling case for the prospective client to procure Civica's solution Integrate personal sales efforts with organised marketing activities, e.g. product launches, targeted campaigns, and exhibitions Manage pipeline to ensure that incremental gross margin targets are met consistently month-on-month Maximise the opportunity for revenue recognition by means of well-balanced payment profiles for contracted business Contribute to the evolution of the Product Roadmap through identification of customer requirements to facilitate the development of profitable products and services Requirements The ideal candidate will have experience of selling SaaS into LG or other public sector verticals Our most successful Sales colleagues embody the following behaviours & competencies: Maximise customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximise value to the customer and to Civica Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous, and agile, shapes the task and makes it happen Act with integrity - Approaches sales challenges in the 'right way', is fair, honest, and always takes responsibility Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action Coach for performance - Inspires and coaches the team to exceed high standards, challenging them to always do more Driven to win - Ambitious and action-oriented. Is resilient, tenacious, positive, and determined Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Business Development Manager - Property Management SaaS About Us We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realize that aspiration. We are looking to recruit New Business focused individuals to sell our Civica Property Management SaaS into our Local Government customers. Our cloud property asset management software is designed with flexibility in mind, ensuring that teams can continue working and services can keep running smoothly regardless of the situation. The Business Development Manager will be responsible for generating new business sales opportunities: Define and execute new business sales campaigns Strong experience of working in SaaS sales into local government, especially estate management, buildings, and facilities management Produce written proposals of a high standard that make a compelling case for the prospective client to procure Civica's solution Integrate personal sales efforts with organized marketing activities, e.g. product launches, targeted campaigns, and exhibitions Manage pipeline to ensure that incremental gross margin targets are met consistently month-on-month Maximize the opportunity for revenue recognition by means of well-balanced payment profiles for contracted business Contribute to the evolution of the Product Roadmap through identification of customer requirements to facilitate the development of profitable products and services Requirements The ideal candidate will have experience of selling SaaS into LG or other public sector verticals; an understanding of cloud property asset management solutions is highly desirable. Our most successful Sales colleagues embody the following behaviours & competencies: Maximize customer value - Understands customers and fosters a partnership to solve their problems using our solutions and products to maximize value to the customer and to Civica Own their targets - Takes full ownership for achieving personal/team target. Is planned, rigorous and agile, shapes the task and makes it happen Act with integrity - Approaches sales challenges in the 'right way', is fair, honest and always takes responsibility Challenge thinking - Uses deep market insight and fresh thinking to challenge customers to think differently and to take action Coach for performance - Inspires and coaches the team to exceed high standards, challenging them to always do more Driven to win - Ambitious and action-oriented. Is resilient, tenacious, positive, and determined Always improving - Constantly seeks and acts on feedback, learning and coaching in order to improve personal performance and results Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. Why You'll Love This Opportunity as Global Head of Select Success at Civica Civica has embarked on a Go-To-Market transformation to build a best-in-class customer organisation. Our new Select customer offering is a key part of this evolution. As the Global Head of Select Success, you will lead a team of Customer Success Managers and design, create, lead and scale a world-class customer success organisation, focused on driving exceptional customer experiences, measurable business outcomes, and long-term customer retention and expansion. What you will do to be successful in this role: You will be an experienced leader from a SaaS environment, with significant experience leading enterprise-focused teams at a global scale. You will have experience in the following areas: Customer success strategy Creation of new success offerings Customer advocacy and relationship management Revenue growth and expansion Team building and development We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment.

About the job We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. What you will be doing: Civica builds technologies that help citizens' daily lives across Government, Housing, Transport, Education, and Healthcare. A collaborative process across different departments to bring our customer value by meeting citizen needs. Our engineering team is at the forefront of our success, and we are looking for an exceptional Senior Backend Software Engineer with expertise in Golang to join our ranks. As a Senior Backend Software Engineer, you will play a critical role in designing, developing, and maintaining our scalable and secure backend infrastructure. You will work closely with cross-functional teams to identify and implement solutions that meet business requirements while adhering to industry best practices. Your expertise in Go will be instrumental in driving the development of high-performance products. Key Responsibilities : Write high-quality code that is maintainable, readable, and follows best practices. Provide technical guidance and mentorship to engineers. Drive technical decisions and own complex system components. Collaborate effectively with cross-functional teams. Provide guidance on architecture, design patterns, and coding best practices to engineers. Develop large-scale backend systems using Golang, focusing on performance, reliability, and maintainability. Collaborate with cross-functional teams to identify system requirements and develop technical solutions that meet business needs. Design and implement API-based interfaces for our products, ensuring high security standards and compliance with industry regulations. Participate in code reviews, provide constructive feedback, and improve the overall quality of our engineering output. Troubleshoot complex issues using log analysis, profiling tools, and collaborative debugging techniques. Optimise system architecture to meet growing traffic demands and improve overall efficiency. Take ownership of critical components or systems, including design, development, testing, and maintenance. Implement continuous integration/continuous deployment (CI/CD) pipelines for automated testing, build, and deployment processes. Requirements We'd like you to have experience with: This job would ideally suit someone with 8+ years of experience, but we are open to someone with less, in backend software development, with a focus on Golang (or any statically typed language). Proficiency in writing high-quality, readable, and maintainable code using idiomatic Golang. Strong understanding of computer science concepts, data structures, and algorithms. Experience designing and developing RESTful APIs, microservices architectures, and event-driven systems. Seasoned with cloud platforms, containerisation tools, and orchestration frameworks. Experience working with distributed databases, caching layers, and messaging queues. Stay up-to-date with the latest features, libraries, and best practices; apply this knowledge to drive innovation within our engineering team. It would also be great if you have experience with: Proven track record of technical leadership, mentoring engineers, and driving engineering excellence within a team. Experience with Agile development methodologies (Scrum, Kanban). Knowledge of observability practices (logging, metrics, tracing) and monitoring tools (e.g. Prometheus, Grafana). Understanding of cloud security best practices, including IAM policies and secret management. Participation in open-source projects or contributions to the Golang community. Benefits Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career. Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. Flexible Work: We have the technology and tools to support you working in our hybrid environment. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Role Overview As a Backend Software Engineer, you will play a critical role in designing, developing, and maintaining functionality of one of our flagship products. You will work closely with other Engineers across Civica, adhering to industry best practices. Your expertise in building cloud-ready products will be instrumental in driving successful outcomes. Key Responsibilities Design, develop, test, and maintain critical software systems, primarily focussed on .NET. Provide technical guidance and mentorship to engineers. Drive technical decisions and own complex system components. Collaborate with technical product managers, designers, and other engineers to identify system requirements and develop technical solutions. Develop API-based interfaces for our products, ensuring high quality standards and compliance with industry regulations. Participate in code reviews, provide constructive feedback, and improve the overall quality of our engineering output. Troubleshoot complex issues using log analysis, profiling tools, and collaborative debugging techniques. Understand system architecture principles and ability build accordingly to meet growing traffic demands and improve overall efficiency. Implement continuous integration/continuous deployment (CI/CD) pipelines for automated testing, build, and deployment processes. Stay up to date with the latest features, libraries, and best practices; apply this knowledge to drive innovation within our engineering team. Nice to Have Experience with Agile development methodologies (Scrum, Kanban). Knowledge of observability practices (logging, metrics, tracing) and monitoring tools (e.g. Prometheus, Grafana). Understanding of cloud security best practices, including IAM policies and secret management. Why You'll Love Working With Us We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: We're all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. Apply for This Job Become part of something special. Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central federal government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking for commercially focused creative problem solvers. People who can spot a potential opportunity and have the curiosity, drive and influence to translate this into a strategic project that can transform things for our clients and the communities they serve. This is a pivotal role for our business, requiring you to build C-Suite relationships, to get under the skin of your client's vision for success, and the challenges or roadblocks they face in getting there. You will be a trusted partner, helping them to solve their problems by unlocking the potential of Civica software solutions to turn their vision into reality. As Director of Strategic Accounts: Local Government, you will support, guide and influence UK local government leaders to navigate their ever-evolving landscape. You will be a thought leader, showing how technology can be applied in innovative ways within the Local Government context. You will be the person that leaders want to speak with when they need help solving a highly complex problem. Your knowledge, insight and deep understanding of Local Government and the Public Sector will combine with your cutting-edge technological insight to add maximum value to your clients and to Civica. The role requires a unique blend of skills and motivations. It is about taking the long-term view. Building trusting, strategic relationships that go way beyond one individual deal. Sharing knowledge and insight, knowing when to support and when to challenge. Facilitating conversations with key stakeholders to galvanise commitment to a shared solution. This role requires drive, determination, exceptional communication skills and deep knowledge. This is a challenging and demanding role for smart, energetic people who want to make an impact. Key Responsibilities/Requirements/About the role: Strategic relationship building: Develop and maintain strong, long-term relationships with key decision-makers at the C-level in UK local government. Understand their business objectives, pain points, and operational needs to position our software solutions effectively. Accountable for local partnerships where they exist. Must be able to translate internally for other stakeholders to understand and act upon. Account management: Take ownership of assigned large/sensitive or critical local government accounts, serving as the primary point of contact for C-level contacts. Develop a deep understanding of the customer's business landscape, ensuring customer satisfaction, retention, and identifying opportunities for upselling and cross-selling. Revenue growth: Deliver revenue growth within an assigned territory through strategic deal closure and/or opening opportunities that are passed to the Line-of-Business sales team to close. Build and maintain a strong and accurate pipeline with a forecast accuracy of +/- 10%. Drive holistic account cadence: Ensure a robust and holistic account management cadence both with the customer and internally. Orchestrate integrated relationships by conducting regular meetings with the customer to review progress, address challenges, and identify new opportunities for collaboration. Internally, collaborate with cross-functional teams to align efforts and deliver a seamless customer experience that exceeds expectations. Foster a culture of proactive communication and collaboration to drive mutual success. Ownership of new business demand generation: Collaborate with marketing and sales enablement to create targeted campaigns and initiatives to generate demand for our software solutions. Proactively identify potential opportunities within the local government market and drive the adoption of our products, passing leads to line-of-business sales specialists where appropriate. Strategic planning: Formulate account-specific strategic plans to achieve revenue and growth targets. Account and leverage existing local partnerships, as well as those increasing in likelihood, such as LGR, creation of a shared service, or devolution. Continuously monitor progress, adjust strategies as needed, and report on key performance indicators. Trusted advisor and reliability: Serve as a responsive and reliable point of contact for c-level leaders. Ensure they feel heard and understood, providing guidance and support in navigating the challenges of the public sector. Innovative approaches: Introduce challenging topics and alternative ways of working with peers and contemporaries to explore innovative approaches or resolutions to complex problems. Relationships:Demonstrated success in building and nurturing executive-level relationships in multiple roles and accounts. Able to work as a long-term C-suite partner, understanding the client's challenges, building trust, providing thought leadership, support, and challenge. Influence:Excellent communication, presentation, and negotiation skills. Able to inspire, influence and mobilise others to action. Commercial:Strong business acumen with the ability to understand and articulate complex software solutions to non-technical stakeholders in a compelling way that connects to their organisational vision and challenges. Able operate as a 'connector', exploring broad client challenges and identifying all the ways in which Civica could help to provide a seamless experience. Drive: Results-driven, determined, with a track record of meeting and exceeding revenue targets, able to self-motivate over a long period of time, always keeping the end goal in mind. Thrives in a fast-pace, dynamic environment, is highly resilient and takes accountability for their actions. Motivated to always find solutions to a problem. Creative problem-solving: Change focused, conceptual, sees new opportunities (even if they're not immediately obvious to others). Strong critical reasoning, adept at understanding complex situations and developing practical situations that create the possibility for transformation. Looks at the long term, has a strategic mindset and will flex approach when needed to get to the end result, is willing to take calculated risk. Collaboratively independent: Able to work independently with clients, and to leverage/contribute to the results of the overall team and the wider Civica business. Open about when and how they need support, and willingly offers support to others. Familiarity with software solutions, SaaS, or technology sales is advantageous. Willingness to travel as required (domestic and international). Benefits Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us - one of the top employers of choice and a great place to work. Civica Foundation Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity. Civica Culture Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people, whilst also allowing you to collaborate and innovate with colleagues in our hubs. Learning and Development Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your individual learning demands in an interesting, challenging & fun way! You will also have access to trained coaches to help you drive your personal development and career progression. Opportunities to win: Civica is one of the largest local government software suppliers in the UK and the breadth of our product portfolio is unmatched. Our teams are experts in their fields and have been supporting local government officers in the respective disciplines for over 20 years. Each year the portfolio increases, providing new opportunities for new conversations Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits. Tenure Milestone Recognition: We value and recognise the years of service of our people. Employee-led Affinity Groups: Diversity, Equity and Inclusion is a key strategic priority at Civica. We have a number of affinity groups in place, where we can bring diverse perspectives and voices to the table. They are empowered to enact positive change to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community. 'Investors in People' - Gold: We prioritise the development of our colleagues to match their ambition. . click apply for full job details