Kensington Mortgages

We're Hiring:Senior Contact Centre Engineer Location: Remote (UK Residents only) Hours: Permanent Full Time Role 09:00-17:30 About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job Join us as a Senior Contact Centre Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. Key Accountabilities Supporting the Telecoms Manager to provide technical direction of any contact centre or telecoms upgrade projects. Ensure compliance with corporate governance, security practices and financial industry regulations. Represent the telecoms team in CAB and TDA meetings. Ensuring technical documentation is created and updated. Liaise with project managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat / Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and Python Familiarity with development and version control tools like GIT, GitHub, and Azure DevOps. Competence in CI/CD pipelines using Terraform or CloudFormation. Strong debugging, reporting, troubleshooting, and problem-solving abilities. Excellent communication and analytical skills, with the ability to coordinate effectively with sysadmins, developers and business stakeholders. Desirable Skills Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis. AWS certification. Knowledge of AWS Workforce Management tools including Quality Monitoring scorin Experience with working in a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions / Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

TPRM And Supplier Manager Location: Remote (UK residents only) Working Hours: Monday - Friday 09:00 - 17:30 Salary: Competitive plus 25 days holiday and a fantastic range of benefits which can he found HERE About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. Overall Purpose of Job Are you passionate about ensuring business compliance and driving value from third-party relationships? We are seeking a dedicated Third Party Risk Management and Supplier Manager to join our dynamic team. In this role you will play a pivotal part in enhancing our TPRM framework and building organisational capability to foster compliance and effective third-part management. Key Accountabilities Support the P&P strategic vision and development plan. Stay abreast of external market trends related to TPRM, identifying innovation practices and opportunities from improvement. Support the drive to establish a business wide cultural awareness of the value derived from partnering with the P&P function. Manage challenges from the BRM community with respect to TPRM assurance outcomes and interpretations of best practice. Support the building of the procurement function and wider organizational capability by developing the skills of the BRM group and budget holders to enable improved TPRM. Contribute to the establishment of ongoing operating plans to develop and strengthen the function. Provide support to the Senior Sourcing and Supplier manager(s) on key projects as required. Support the business on lower value business led sourcing activity to aid compliance with third party risk management frameworks. Build the capability of the BRM community to not only manage risk but to extract enhanced third-party performance and value for money. Ensure that material outsource and strategic suppliers have compliant third party risk management via proactive engagement with the BRMs. Ensure that across the third party base all sub outsourcing is understood and appropriate due diligence is performed. Ensure that whilst applying TPRM best practice opportunities to optimize contracts and improve outcomes are captured (better service levels and or reduced costs) and advise Senior Sourcing and Supplier Manager of opportunities. Deliver regular clinics and communications to BRMs to aid and improve compliance to the TPRM framework. Provide support to the BRMS in their execution of TPRM and be the primary point of contact with the P&P team for all TPRM queries. Support the development and maintenance of a third-party risk management framework which considers all phases of the 3rd party life cycle. Support the development and maintenance of appropriate tools and templates to enable the execution of third-party risk management. Review TPRM assurance reporting to ensure commentary clearly describes gaps and agree remediation activity with BRMS with the objective of delivery a materially compliant status on TPRM, sharing recurring themes via TPRM clinics. Perform detailed quality assurance tests on individual TPRM activities, records and artefacts to ensure accurate and high quality execution of activities. Managed the preparation of TPRM assurance content, actions and commentary for cost optimization meetings to drive improvements. Manage business led procurement activity on sourcing report and update all records (ensuring that TPRM records are up to date). Experience, Knowledge, Skills Third party risk management experience in Financial Services Experience in supporting the delivery of sourcing activity Working knowledge of contractual and commercial terms Experience in working in a fast-paced environment. Demonstrable negotiation experience Third party risk management best practice ideally in Financial Services End to end policy and process development Working knowledge of financial services regulation requirements Communication, presentation and influencing skills including to Senior Management Excellent inter personnel and stakeholder management skills with the ability to build relationships and influence colleagues at all levels. Qualifications Degree certification preferred. CIPS qualification desirable or equivalent professional qualification (e.g financial, legal or commercial) Why Join Us At KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance. Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued. As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression

We're Hiring: In-House Solicitor Location: Remote (UK Residents only) Experience: 1 - 4 Years PQE Reports To : Head of Legal About Us At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority Overall Purpose of The Job Are you a proactive, solution-focused Solicitor looking to expand your legal career within a dynamic and varied environment. Join our Legal Team at Kensington Mortgages, where no two days are the same. We are looking for an In-House Solicitor to provide high quality legal advice across the business on a range of matters, including mortgage originations, servicing, FCA regulation, litigation, AML Legislation, fraud, date protection, property, contracts and more. The department has a very varied workload, offering the opportunity for candidates with a range of previous experience to contribute and to diversify their skills and knowledge, whilst collaborating with our colleagues in the legal department of our parent company, Barclays . Key Accountabilities Delivering timely, practical legal advice to the business Managing a range of caseloads including disputes, litigation conducted by external solicitors Drafting and negotiating contracts, legal documentation and business policies Providing legal guidance on individual cases/mortgage applications, standard business documentation, policy, procedures and risk management To support the business in its compliance with all legal and regulatory requirements, providing advice and guidance on current and forthcoming changes in legislation, regulation and codes of practice Building strong internal and external relationships with stakeholders To ensure the Company and other lenders on whose behalf it administers mortgage accounts are adequately protected in disputes and contractual relationships with customers and third parties Contributing legal advice to specific projects within Kensington and Barclays Acting with integrity at all times and embracing the philosophy of treating our customers fairly and promoting fair customer outcomes Qualifications, Experience, Knowledge, Skills Qualified solicitor admitted to practice in England and Wales with at least 1-4 year's post-qualification experience Strong experience in financial services particularly mortgage lending or mortgage litigation (acting for lender is a plus) Knowledge of residential conveyancing and land registration processes is an advantage Contract drafting / negotiating skills Confident communicator with strong analytical and legal skills Team player with a can-do attitude and the ability to work collaboratively across departments Why Join Kensington Mortgages At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you! Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.