MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in London for our hybrid working model. Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem Prior exposure to database, cloud, and infrastructure technology is a plus German speaking On a given day in this role you will: Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization Document all customer interactions in internal systems, including Gainsight and Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success Forecast expected churn and growth to your senior leadership team Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Jun 05, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in London for our hybrid working model. Our ideal candidate will have 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem Prior exposure to database, cloud, and infrastructure technology is a plus German speaking On a given day in this role you will: Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization Document all customer interactions in internal systems, including Gainsight and Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success Forecast expected churn and growth to your senior leadership team Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We are looking for an experienced Lead for our SRE, InfraSec team, to guide the security of our cloud-based infrastructure. As a Lead SRE, you will be very hands-on technically while also directly managing a small team of SREs. The InfraSec team collaborates closely with other engineering teams to ensure that our infrastructure adheres to the highest security standards. They build essential security infrastructure and implement controls that reinforce the platform's security posture. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions. This team is deeply involved in the technical aspects of security and the nuances of its actual implementation. This role can be based out of our NYC HQ, Dublin office, or one of our many other offices in North America and Europe. Remote from anywhere in North America or certain countries in Europe is also an option. Responsibilities: Cloud Security Design and Implementation: Lead the design and deployment of security solutions for cloud platforms (AWS, Azure, GCP), including network and compute security, identity management, and cloud security posture management (CSPM) Automation and Monitoring: Build automated solutions for real-time security monitoring, logging, and alerting in cloud environments. Leverage native cloud services and third-party tools for runtime security monitoring and anomaly detection Security Tooling: Evaluate, implement, and manage cloud-native security tools and platforms for endpoint security, identity management (IAM), and CSPM Qualifications: Experience: 7+ years of experience in SRE, infrastructure engineering or similar role, with a strong focus on security work, with ideally 2+ years in a leadership or senior engineering role Security Mindset: A comprehensive understanding of all facets of cloud environment security, spanning from foundational OS networking layers to cloud provider configurations. Proven experience in leading projects within security-focused areas, such as runtime scanning, security observability, CSPM, and more Cloud Expertise: Strong experience with at least one cloud platform (AWS, Azure, GCP), including expertise in IAM, VPC networking, security groups, and cloud security tools (e.g., GuardDuty, Security Hub, CloudTrail) Coding/Automation: Proficiency in at least one programming language (we use Golang but are language agnostic when it comes to hiring) and experience with infrastructure-as-code tools (Terraform, CloudFormation, Ansible) to automate security configurations and processes Systems and Networking: Understanding of the underlying systems and networking concepts and how they work together in complex systems Communication and Leadership Skills: Strong ability to explain complex security concepts to both technical and non-technical teams. Ability to lead a small technical team and ensure success both meeting the team goals as well as personal growth for all team members To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Jun 04, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We are looking for an experienced Lead for our SRE, InfraSec team, to guide the security of our cloud-based infrastructure. As a Lead SRE, you will be very hands-on technically while also directly managing a small team of SREs. The InfraSec team collaborates closely with other engineering teams to ensure that our infrastructure adheres to the highest security standards. They build essential security infrastructure and implement controls that reinforce the platform's security posture. This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions. This team is deeply involved in the technical aspects of security and the nuances of its actual implementation. This role can be based out of our NYC HQ, Dublin office, or one of our many other offices in North America and Europe. Remote from anywhere in North America or certain countries in Europe is also an option. Responsibilities: Cloud Security Design and Implementation: Lead the design and deployment of security solutions for cloud platforms (AWS, Azure, GCP), including network and compute security, identity management, and cloud security posture management (CSPM) Automation and Monitoring: Build automated solutions for real-time security monitoring, logging, and alerting in cloud environments. Leverage native cloud services and third-party tools for runtime security monitoring and anomaly detection Security Tooling: Evaluate, implement, and manage cloud-native security tools and platforms for endpoint security, identity management (IAM), and CSPM Qualifications: Experience: 7+ years of experience in SRE, infrastructure engineering or similar role, with a strong focus on security work, with ideally 2+ years in a leadership or senior engineering role Security Mindset: A comprehensive understanding of all facets of cloud environment security, spanning from foundational OS networking layers to cloud provider configurations. Proven experience in leading projects within security-focused areas, such as runtime scanning, security observability, CSPM, and more Cloud Expertise: Strong experience with at least one cloud platform (AWS, Azure, GCP), including expertise in IAM, VPC networking, security groups, and cloud security tools (e.g., GuardDuty, Security Hub, CloudTrail) Coding/Automation: Proficiency in at least one programming language (we use Golang but are language agnostic when it comes to hiring) and experience with infrastructure-as-code tools (Terraform, CloudFormation, Ansible) to automate security configurations and processes Systems and Networking: Understanding of the underlying systems and networking concepts and how they work together in complex systems Communication and Leadership Skills: Strong ability to explain complex security concepts to both technical and non-technical teams. Ability to lead a small technical team and ensure success both meeting the team goals as well as personal growth for all team members To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. MongoDB Engagement Managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers. As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales and subscription renewals. We are looking to speak to candidates who are based in London for our hybrid working model. An ideal candidate will have A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company Experience as an architect, consultant, project manager, or Professional Services manager The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays An ability to scope and estimate engagements and build relevant commercial models for customers General knowledge of Databases (RDBMS, SQL, NoSQL) Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall) Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Openshift would be nice to have. Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings Ability to travel up to 20% of the time, if required What you'll do at MongoDB Understand customers' overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB Have a solid sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery Proactively seek opportunities to support and mentor other team members and share best practices Have situational awareness and react appropriately in group settings To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Feb 19, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. MongoDB Engagement Managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers. As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales and subscription renewals. We are looking to speak to candidates who are based in London for our hybrid working model. An ideal candidate will have A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company Experience as an architect, consultant, project manager, or Professional Services manager The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays An ability to scope and estimate engagements and build relevant commercial models for customers General knowledge of Databases (RDBMS, SQL, NoSQL) Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall) Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Openshift would be nice to have. Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings Ability to travel up to 20% of the time, if required What you'll do at MongoDB Understand customers' overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB Have a solid sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery Proactively seek opportunities to support and mentor other team members and share best practices Have situational awareness and react appropriately in group settings To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. In marketing operations, we empower the marketing team to unlock the full potential of MongoDB's product for our customers. Through data-driven strategies, efficient processes, and the proper tooling, we enable our marketers to deliver impactful campaigns that resonate with customers and prospects, driving awareness, engagement, and adoption of MongoDB's solutions. We are hiring for Lead, Marketing Technology. You will drive the strategy, execution, and optimization of our marketing technology stack, ensuring that our teams have the tools and infrastructure they need to deliver exceptional customer experiences and drive demand at scale. This person will need the technical understanding of marketing systems and the business acumen to build the next version of MDB tech stack. In this role, you will collaborate closely with Marketing, Sales Ops, IT, and data teams to implement and optimize marketing technologies that improve campaign performance, enhance personalization, and drive revenue growth. You'll be at the center of our marketing transformation, working to integrate emerging technologies with our existing platforms to build a seamless and efficient marketing ecosystem. You'll be a member and manage a high-performing and globally distributed team dedicated to supports our business objectives and enhances our ability to engage with customers effectively. What You'll Do Strategic Leadership and Roadmap Development: Be a sound voice in designing and developing the marketing technology roadmap, ensuring the marketing team is equipped with the best-in-class tools and platforms to achieve the company's strategic goals. Develop and execute a data-driven marketing technology strategy that enables personalization, analytics and insights, and a unified customer view across all touchpoints. Continuously assess the effectiveness of our marketing technology stack, identifying gaps, improving efficiency, and implementing solutions to maximize ROI. Foster innovation by exploring and adopting new technologies and tools that enhance our marketing capabilities or improve internal productivity. Technology Implementation and Management: Oversee the implementation and integration of marketing technologies (CRM, automation platforms, analytics, etc.), ensuring all tools work together seamlessly across channels. Work closely with data science and analytics teams to enable advanced segmentation, personalisation, and predictive modelling within the marketing tech stack. Drive the adoption and implementation of Integration Platform as a Service (iPaaS) solutions to connect marketing systems and automate processes. Oversee the integration and management of the data warehouse as the central hub for marketing data. Ensure all systems are integrated and data flows smoothly between touchpoints to enable a seamless omnichannel customer experience and optimise personalization. Ensure accurate data ingestion from various marketing platforms (CRM, CMS, analytics tools, etc.) into the data warehouse. Ensure all marketing technologies comply with data privacy laws and corporate governance standards. Champion best practices for data usage, management, and reporting. Collaboration and Team Leadership: Lead and mentor a team of marketing technologists, fostering a culture of innovation, collaboration, and excellence. Promote a culture of continuous improvement and learning within the Marketing Operations Team. Work closely with the marketing, product, IT, and analytics teams to ensure marketing technologies meet the needs of each department and contribute to broader business goals. Vendor and Budget Management: Manage the MarTech budget, ensuring cost-effective investment in platforms and tools. Negotiate with vendors to optimise contracts and SLAs. Manage relationships with external vendors and partners, ensuring optimal performance, service, and cost-effectiveness. We're looking for someone with 8+ years of experience in marketing technology or related roles, with at least 4 years in a leadership or management position. Proven experience leading large-scale technology implementations in a marketing environment (e.g., CRM systems, marketing automation platforms, data management platforms, CDP and IPaaS). Strong understanding of B2B marketing principles, customer journeys, and data analytics. Experience working within a highly matrixed organisation and leading cross-functional teams. Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organisational change. A passion for continuous learning, innovation, and staying on top of industry trends. Proven experience managing MarTech platforms and tools (e.g., Segment, Marketo, Iterable, Workato, Salesforce, HubSpot, Google Analytics, Hightouch). Experience working in a fast-paced, agile environment. Bachelor's degree in Marketing, Information Technology, or a related field; Master's degree preferred. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Feb 18, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. In marketing operations, we empower the marketing team to unlock the full potential of MongoDB's product for our customers. Through data-driven strategies, efficient processes, and the proper tooling, we enable our marketers to deliver impactful campaigns that resonate with customers and prospects, driving awareness, engagement, and adoption of MongoDB's solutions. We are hiring for Lead, Marketing Technology. You will drive the strategy, execution, and optimization of our marketing technology stack, ensuring that our teams have the tools and infrastructure they need to deliver exceptional customer experiences and drive demand at scale. This person will need the technical understanding of marketing systems and the business acumen to build the next version of MDB tech stack. In this role, you will collaborate closely with Marketing, Sales Ops, IT, and data teams to implement and optimize marketing technologies that improve campaign performance, enhance personalization, and drive revenue growth. You'll be at the center of our marketing transformation, working to integrate emerging technologies with our existing platforms to build a seamless and efficient marketing ecosystem. You'll be a member and manage a high-performing and globally distributed team dedicated to supports our business objectives and enhances our ability to engage with customers effectively. What You'll Do Strategic Leadership and Roadmap Development: Be a sound voice in designing and developing the marketing technology roadmap, ensuring the marketing team is equipped with the best-in-class tools and platforms to achieve the company's strategic goals. Develop and execute a data-driven marketing technology strategy that enables personalization, analytics and insights, and a unified customer view across all touchpoints. Continuously assess the effectiveness of our marketing technology stack, identifying gaps, improving efficiency, and implementing solutions to maximize ROI. Foster innovation by exploring and adopting new technologies and tools that enhance our marketing capabilities or improve internal productivity. Technology Implementation and Management: Oversee the implementation and integration of marketing technologies (CRM, automation platforms, analytics, etc.), ensuring all tools work together seamlessly across channels. Work closely with data science and analytics teams to enable advanced segmentation, personalisation, and predictive modelling within the marketing tech stack. Drive the adoption and implementation of Integration Platform as a Service (iPaaS) solutions to connect marketing systems and automate processes. Oversee the integration and management of the data warehouse as the central hub for marketing data. Ensure all systems are integrated and data flows smoothly between touchpoints to enable a seamless omnichannel customer experience and optimise personalization. Ensure accurate data ingestion from various marketing platforms (CRM, CMS, analytics tools, etc.) into the data warehouse. Ensure all marketing technologies comply with data privacy laws and corporate governance standards. Champion best practices for data usage, management, and reporting. Collaboration and Team Leadership: Lead and mentor a team of marketing technologists, fostering a culture of innovation, collaboration, and excellence. Promote a culture of continuous improvement and learning within the Marketing Operations Team. Work closely with the marketing, product, IT, and analytics teams to ensure marketing technologies meet the needs of each department and contribute to broader business goals. Vendor and Budget Management: Manage the MarTech budget, ensuring cost-effective investment in platforms and tools. Negotiate with vendors to optimise contracts and SLAs. Manage relationships with external vendors and partners, ensuring optimal performance, service, and cost-effectiveness. We're looking for someone with 8+ years of experience in marketing technology or related roles, with at least 4 years in a leadership or management position. Proven experience leading large-scale technology implementations in a marketing environment (e.g., CRM systems, marketing automation platforms, data management platforms, CDP and IPaaS). Strong understanding of B2B marketing principles, customer journeys, and data analytics. Experience working within a highly matrixed organisation and leading cross-functional teams. Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organisational change. A passion for continuous learning, innovation, and staying on top of industry trends. Proven experience managing MarTech platforms and tools (e.g., Segment, Marketo, Iterable, Workato, Salesforce, HubSpot, Google Analytics, Hightouch). Experience working in a fast-paced, agile environment. Bachelor's degree in Marketing, Information Technology, or a related field; Master's degree preferred. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. MongoDB is seeking a Senior Software Engineer to join the Atlas Clusters Availability & Durability Team. The team is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Clusters Availability & Durability team develops the software that manages the Atlas cluster infrastructure on the three major cloud providers (AWS, Azure, GCP) all the way up to the UI where customers build and configure their Atlas clusters. We are constantly challenged to design features like auto-healing, auto-scaling, and advanced security on a set of database clusters at a humongous scale. This role can be based in United Kingdom or remotely within Europe where MongoDB has an entity. What you'll do Build and design new features for MongoDB Atlas Become an expert in and improve our systems for automatically scaling and healing database clusters Investigate issues spanning from cloud provider integrations down to OS configuration Contribute to and lead complex technical projects Work closely with product and design teams, considering the user's perspective while building technical solutions Work with customers and support engineers to fix issues Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor other team members We're looking for someone who Has at least 5 years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Is comfortable working across the stack of a modern web application (e.g. React, TypeScript, Enzyme) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new module and maintained it in production Is eager to solve tough problems Is curious, collaborative, and motivated Success Measures In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems In 6 months, you'll have contributed to a large project In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
Feb 04, 2025
Full time
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. MongoDB is seeking a Senior Software Engineer to join the Atlas Clusters Availability & Durability Team. The team is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Clusters Availability & Durability team develops the software that manages the Atlas cluster infrastructure on the three major cloud providers (AWS, Azure, GCP) all the way up to the UI where customers build and configure their Atlas clusters. We are constantly challenged to design features like auto-healing, auto-scaling, and advanced security on a set of database clusters at a humongous scale. This role can be based in United Kingdom or remotely within Europe where MongoDB has an entity. What you'll do Build and design new features for MongoDB Atlas Become an expert in and improve our systems for automatically scaling and healing database clusters Investigate issues spanning from cloud provider integrations down to OS configuration Contribute to and lead complex technical projects Work closely with product and design teams, considering the user's perspective while building technical solutions Work with customers and support engineers to fix issues Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor other team members We're looking for someone who Has at least 5 years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Is comfortable working across the stack of a modern web application (e.g. React, TypeScript, Enzyme) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new module and maintained it in production Is eager to solve tough problems Is curious, collaborative, and motivated Success Measures In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems In 6 months, you'll have contributed to a large project In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.
The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.Team:MongoDB is seeking a passionate Information Security Engineer to help expand MongoDB's Information Security Program, specifically focusing on the development of Application Security systems.The MongoDB Security Team is responsible for the Information Security Program for MongoDB Incl. helping to reduce risk in our systems, and company and to help establish trust in our product offerings and cloud services. Our customers are both our internal MongoDB employees and our external customers.This is an exciting chance to be part of a dynamic and innovative team with a lot of opportunities to grow. MongoDB prides itself on offering careers rather than jobs.Role Description:MongoDB is looking for an experienced professional to join our security team. The ideal candidate will have at least 2 years+ of experience in Information/Cyber Security AND ability to develop software in order to create innovative applications to address security gaps.The primary focus of this role centers on internal tool development. You will be responsible for designing, developing, and implementing software solutions to address a variety of information security challenges. Your primary objective will be to code and create robust and efficient tools that aid in the protection of our company's digital assets.The secondary focus will be helping our applications to be more secure - e.g. by helping application owners to understand full application release lifecycles, penetration testing, assistance with code reviews and more.This role is technical, focusing mainly on development work, but will also present an opportunity to improve company-wide processes focusing on application security.Candidate Profile:Candidates for this role should have experience in software development and possess a deep understanding of programming languages and software development best practices. Ideal candidates will also have experience in SDLC, pentesting or security reviews and awareness of different approaches to application security.We are looking for someone who is proactive in presenting ideas with demonstrated problem-solving skills. Additionally, this role requires strong ability to multitask as well as solid communication skills.The ideal candidate for this role will have:2+ years of software development experience with at least one programming language such as Java, Python, JavaScript, Go, Ruby, C# or C/C++Minimum 2 years of hands-on experience in cyber securityDemonstrated success in completing development projects in previous rolesAbility to develop applications from scratch using ReactJS/JS/Python.Intermediate knowledge and understanding of application security, security engineering, system and network security, authentication and security protocols, or cryptographyCertifications in offensive security, including OSCP, OSCE, OSEP, OSEE, CCSAS, CCT INF or relevant SANS coursesDemonstrated success completing complex projects in previous rolesBe familiar with different Cloud (Paas or SaaS) technologies (like AWS, GCP, GSuite)Strong experience with application architecture reviewsExperience with vulnerability management tools and processesDemonstrated ability to create scripts and automated processesHave a background in threat modelling and advocating for technical changes to exceed customer expectations, including delivering reports to upper managementExcellent written and verbal communication skills with the ability to adapt messaging to technical and non-technical audiences at all levels including senior leadershipHave at least a basic understanding of different Information Security standards and reports (e.g. SOC2, HIPAA, Fedramp)Experience working with technical teams on finding elegant solutions to complex problems, managing them to resolution and releaseUnderstanding of networking protocolsPosition Expectations:Develop and maintain custom InfoSec tools and systems, including but not limited to tools focused on automation and automation of asset inventory.Continuously assess and improve existing internal tools for performance, scalability, and security, with a special emphasis on enhancing automation capabilities and maintaining an accurate asset inventory.Cross-collaborate with other team members to understand security needs and translate them into functional software solutions.Rapidly understand and assess new technologiesParticipate in code reviews, contribute to best practices, and maintain documentation related to the development and deployment of InfoSec tools.Ability to work with geographically distributed teams and multitasking are essentialCommunicate security threats, assessments and risks as well as make recommendationsEducate Engineers and Product teams on the important of Application Security and Vulnerability ManagementAbility to quickly learn new systems and architecturesWillingness to learn new technologies and adapt to a modern, fast-paced organisationWork Cross functionally with multiple teams on establishing new processes and improving existingAbility to create documentation when needed as well as defend and execute on findingsSuccess Measures:The Information Security Engineer will be successful in this role when they can execute the following strategic tasks:People: Collaborate to secure our products with fellow engineers in various departmentsOrganization: Ability to manage multiple parallel efforts and utilise risk-based approach for prioritizationCommunication: Successfully communicate your recommendations and rationale to both technical and semi-technical resources.Research: Research modern approaches to security problems, offensive and defensive processes, tooling and techniques.Creative: Find creative yet simple solutions to complex problems with technical requirements.This is an important role to help mature the capabilities of the Information Security Program for a breakthrough company that is disrupting a $80B market. This position has significant growth potential and we're looking for someone who is excited to take initiative and help secure our company. This position is based out of our London Hatfields office or remote.This position will report directly to the Manager of Application Security (EMEA based).MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
Feb 01, 2024
Full time
The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.Team:MongoDB is seeking a passionate Information Security Engineer to help expand MongoDB's Information Security Program, specifically focusing on the development of Application Security systems.The MongoDB Security Team is responsible for the Information Security Program for MongoDB Incl. helping to reduce risk in our systems, and company and to help establish trust in our product offerings and cloud services. Our customers are both our internal MongoDB employees and our external customers.This is an exciting chance to be part of a dynamic and innovative team with a lot of opportunities to grow. MongoDB prides itself on offering careers rather than jobs.Role Description:MongoDB is looking for an experienced professional to join our security team. The ideal candidate will have at least 2 years+ of experience in Information/Cyber Security AND ability to develop software in order to create innovative applications to address security gaps.The primary focus of this role centers on internal tool development. You will be responsible for designing, developing, and implementing software solutions to address a variety of information security challenges. Your primary objective will be to code and create robust and efficient tools that aid in the protection of our company's digital assets.The secondary focus will be helping our applications to be more secure - e.g. by helping application owners to understand full application release lifecycles, penetration testing, assistance with code reviews and more.This role is technical, focusing mainly on development work, but will also present an opportunity to improve company-wide processes focusing on application security.Candidate Profile:Candidates for this role should have experience in software development and possess a deep understanding of programming languages and software development best practices. Ideal candidates will also have experience in SDLC, pentesting or security reviews and awareness of different approaches to application security.We are looking for someone who is proactive in presenting ideas with demonstrated problem-solving skills. Additionally, this role requires strong ability to multitask as well as solid communication skills.The ideal candidate for this role will have:2+ years of software development experience with at least one programming language such as Java, Python, JavaScript, Go, Ruby, C# or C/C++Minimum 2 years of hands-on experience in cyber securityDemonstrated success in completing development projects in previous rolesAbility to develop applications from scratch using ReactJS/JS/Python.Intermediate knowledge and understanding of application security, security engineering, system and network security, authentication and security protocols, or cryptographyCertifications in offensive security, including OSCP, OSCE, OSEP, OSEE, CCSAS, CCT INF or relevant SANS coursesDemonstrated success completing complex projects in previous rolesBe familiar with different Cloud (Paas or SaaS) technologies (like AWS, GCP, GSuite)Strong experience with application architecture reviewsExperience with vulnerability management tools and processesDemonstrated ability to create scripts and automated processesHave a background in threat modelling and advocating for technical changes to exceed customer expectations, including delivering reports to upper managementExcellent written and verbal communication skills with the ability to adapt messaging to technical and non-technical audiences at all levels including senior leadershipHave at least a basic understanding of different Information Security standards and reports (e.g. SOC2, HIPAA, Fedramp)Experience working with technical teams on finding elegant solutions to complex problems, managing them to resolution and releaseUnderstanding of networking protocolsPosition Expectations:Develop and maintain custom InfoSec tools and systems, including but not limited to tools focused on automation and automation of asset inventory.Continuously assess and improve existing internal tools for performance, scalability, and security, with a special emphasis on enhancing automation capabilities and maintaining an accurate asset inventory.Cross-collaborate with other team members to understand security needs and translate them into functional software solutions.Rapidly understand and assess new technologiesParticipate in code reviews, contribute to best practices, and maintain documentation related to the development and deployment of InfoSec tools.Ability to work with geographically distributed teams and multitasking are essentialCommunicate security threats, assessments and risks as well as make recommendationsEducate Engineers and Product teams on the important of Application Security and Vulnerability ManagementAbility to quickly learn new systems and architecturesWillingness to learn new technologies and adapt to a modern, fast-paced organisationWork Cross functionally with multiple teams on establishing new processes and improving existingAbility to create documentation when needed as well as defend and execute on findingsSuccess Measures:The Information Security Engineer will be successful in this role when they can execute the following strategic tasks:People: Collaborate to secure our products with fellow engineers in various departmentsOrganization: Ability to manage multiple parallel efforts and utilise risk-based approach for prioritizationCommunication: Successfully communicate your recommendations and rationale to both technical and semi-technical resources.Research: Research modern approaches to security problems, offensive and defensive processes, tooling and techniques.Creative: Find creative yet simple solutions to complex problems with technical requirements.This is an important role to help mature the capabilities of the Information Security Program for a breakthrough company that is disrupting a $80B market. This position has significant growth potential and we're looking for someone who is excited to take initiative and help secure our company. This position is based out of our London Hatfields office or remote.This position will report directly to the Manager of Application Security (EMEA based).MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
