HCL Technologies

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Avaloq Lead Consultant with ACP(Accounts Payable), prod mgmt/extension/ release mgmt Job Summary The Lead Consultant will be responsible for overseeing and managing ACP (Accounts Payable) processes, Avaloq system, and product management/extension/release management. The role involves optimizing Accounts Payable functions, maintaining Avaloq systems, and managing product development, extensions, and release processes effectively. Key Responsibilities 1. Manage and optimize accounts payable processes to ensure timely and accurate payments. 2. Oversee and maintain the avaloq system, ensuring its smooth operation and making necessary enhancements. 3. Lead product management activities, including development, extension, and release management. 4. Collaborate with cross functional teams to implement best practices in accounts payable, avaloq system management, and product lifecycle management. 5. Conduct regular reviews and analysis to identify areas for improvement and implement strategies to enhance efficiency and effectiveness. Skill Requirements 1. Strong understanding of accounts payable processes, principles, and best practices. 2. Proficiency in working with avaloq system and experience in system maintenance and enhancements. 3. Knowledge of product management principles, including development, extensions, and release management. 4. Excellent analytical skills to review data, identify trends, and make strategic recommendations. 5. Strong communication and interpersonal skills to collaborate with internal teams and stakeholders effectively. Certifications: Relevant certifications in ACP (Accounts Payable), avaloq, or Product Management would be a plus.

Project role: Sr. project manager with agile Skills: Program Management Secondary Skills: Cyber Security SOLUTION ARCHITECT Agile methodology Requirement Analysis & Documentation Stakeholder Management No. of positions: 1 About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Senior Project Manager with Agile Job Summary The Senior Project Manager at HCL will be responsible for project and program management using Agile methodology. They will oversee all aspects of project delivery, ensuring successful completion within scope, budget, and timeline. Key Responsibilities 1. Lead and manage cross functional project teams to deliver high-quality results within scope and schedule 2. Develop and execute project plans, including timelines, resource allocation, and risk management strategies 3. Monitor project progress, identify and address issues or risks, and provide regular updates to stakeholders 4. Implement agile methodologies to improve efficiency, transparency, and collaboration within the project team 5. Coordinate with business stakeholders to ensure alignment of project objectives with overall business goals 6. Conduct post project evaluations to identify areas for improvement and implement best practices Skill Requirements 1. Strong proficiency in program management principles and practices 2. Solid understanding and experience in agile methodology and frameworks (e.g., scrum, kanban) 3. Exceptional leadership and communication skills to effectively motivate teams and collaborate with stakeholders 4. Ability to make strategic decisions, prioritize tasks, and solve problems efficiently under pressure 5. Proven track record of successfully delivering projects on time and within budget 6. Proficiency in project management tools and software for planning, monitoring, and reporting progress Certifications in Project Management (PMP) or Agile methodologies (e.g., Certified Scrum Master) are a plus

About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people, a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Lead Business Analyst Job Summary The Lead Business Analyst will play a key role in business analysis and agile methodology at HCL. They will be responsible for driving and managing business analysis tasks, working closely with stakeholders to gather requirements, and ensuring the successful delivery of projects within the agile framework. Key Responsibilities Lead and manage business analysis activities within the organization Collaborate with stakeholders to gather, analyze, and document business requirements Develop detailed project documentation including user stories, functional specifications, and acceptance criteria Work closely with the development team to ensure that business requirements are accurately translated into technical solutions Facilitate communication between business stakeholders and the project team Conduct workshops, meetings, and presentations to gather requirements and provide project updates Utilize agile methodologies to support project delivery and ensure alignment with business goals Identify areas for process improvement and contribute to the development of best practices in business analysis Skill Requirements Strong understanding of business analysis principles and practices Proficiency in agile methodology and experience working in agile environments Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels Ability to manage multiple priorities and stakeholders in a fast-paced environment Analytical mindset with the ability to translate business requirements into technical solutions Proven track record of delivering successful projects through effective business analysis Strong problem-solving skills and attention to detail Certification in business analysis or agile methodology is a plus Certifications: CBAP (Certified Business Analysis Professional), PMIPBA (PMI Professional in Business Analysis)

Job description Candidates from banking & financial sectors. Ex-bankers, Customer Service in Bank. Roles & Responsibilities Support customers with a wide range of enquiries on products and services, understanding what is important and refining the service to suit and compliment their needs. Be the customers first point of contact, which means you're there, not just to deliver on their expectations, but always aiming to exceed them Communicating with customers through inbound and outbound calls Develop your knowledge of products and services so that you can provide tailored advice and insight to customers Have a responsibility to continually challenge and identify ways to improve customer's experience, using your initiative to suggest effective solutions Ensure customers receive the highest level of service Managing your own workload Maintaining a detailed knowledge of the financial services product range Ensure appropriate documentation related to KYC from the client and ensure all aspects of client records and documentation are completed and updated Knowledge of banking and credit products desirable Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection Identifying any possible complaints, resolving them as swiftly as possible Liaison with different departments within the bank & the service provider to provide timely & accurate resolution to the customer Administration duties as required Experience : 3 to 5 years Location : Belfast City Centre / Office Based Role. HCL\_BSERV Job Types: Full-time, Permanent Salary: £27,000.00-£29,000.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Employee discount Flexitime Gym membership Life insurance Private dental insurance Referral programme Wellness programme Work from home Schedule: 8 hour shift Work Location: Hybrid remote in Belfast

HCL Technologies (UK) Ltd. Inbound Customer Service Executive HCL are delighted to invite applications for Customer Service Executive (Inbound) for our banking client. This position is based in our state of the art office conveniently located in the heart of Belfast city center. The successful candidate will be customer orientated with a professional and helpful telephone manner. You will receive inbound queries from customers via phone regarding their financial accounts. Successful candidates will receive full training on commencement of the role. Roles and responsibilities: - Answering customer's inbound queries and provide excellent standards of customer service. - Ensure adherence to processes to ensure a higher quality and customer satisfaction. - Follow the correct escalation procedures for issues uncontrollable at agent level - Ensure data security Essential Criteria: - Polite and professional with excellent telephone etiquette - Excellent attention to detail - Must be PC literate and comfortable using multiple systems - Must be clear to a BGV, credit and criminal check. Contract: - Permanent contract - Full time - 40 Hours per week - Operational hours between Monday - Friday & Saturdays - Sundays (rotational weekends 1 / 3) - £10 Per hour - Paid Fortnightly Employee Benefits : - Pension - Medical / Health insurance - Virtual GP - EAP - Employee Assistance program Extra Benefits available: - Cycle to works scheme - Illness cover - Dental insurance - Family Health / Dentist insurance - Travel insurance - Gym discounts - Shops / Food Discounts - DNA Profiling - Mortgage consultancy - Discount portal - Will writing Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of application \ Successful applicants must be able to provide satisfactory evidence of their right to live and work in the UK and undergo background verification screening including a credit check and Access NI report\ HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those who meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities HCL\_BSERV Job Type: Full-time Salary: £20,800.00 per year Schedule: 8 hour shift Work Location: One location

Are You Looking A New Change In Career? HCL have an exciting opportunity And Want To Share This With You . We Are Looking For Customer Service Executives to join our Team Your Responsibilities: Managing Our Inbound Customer Service Via Telephone. Providing A High Standard Of Customer Service To Our Customers. Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures. Using And Implementing Feedback Given From Coaching And Monitoring Sessions. Maintaining High Standard Data Security And GDPR Regulations. Following Your Assigned Daily Schedules and Tasks. What Are We Looking For? Somebody With A Passion For Good Customer Service for our Client. Excellent Written And Verbal Communication Skills. Punctual And Conscient. Good Attention To Detail. Fluent in French And English Hours: 40 Hours Per Week Monday - Friday Between 7:30 - 19:00 Salary: Paid fortnightly Requirements: Fluent in English And French Language Full Time Availability Photographic ID (Passport Or Driving License) Immediate Start HCL\_bserv Job Type: Full-time Salary: £21,736.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Employee discount Gym membership Life insurance Private dental insurance Private medical insurance Referral programme Store discount Wellness programme Schedule: 8 hour shift Reference ID: PearFR22

Are You Looking A New Change In Career? HCL have an exciting opportunity And Want To Share This With You . We Are Looking For Customer Service Executives to join our Team Your Responsibilities: Managing Our Inbound Customer Service Via Telephone. Providing A High Standard Of Customer Service To Our Customers. Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures. Using And Implementing Feedback Given From Coaching And Monitoring Sessions. Maintaining High Standard Data Security And GDPR Regulations. Following Your Assigned Daily Schedules and Tasks. What Are We Looking For? Somebody With A Passion For Good Customer Service for our Client. Excellent Written And Verbal Communication Skills. Punctual And Conscient. Good Attention To Detail. Fluent in Welsh And English Hours: 37.5 Hours Per Week Monday - Friday Between 8:00 - 20:00 (1 In 4 Rotation) Saturdays 08:00-12:00 Salary: Paid fortnightly Requirements: Fluent In Welsh & English Full Time Availability Photographic ID (Passport Or Driving License) Immediate Start HCL\_bserv Job Type: Full-time Salary: £22,561.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Employee discount Gym membership Life insurance Private dental insurance Private medical insurance Referral programme Store discount Wellness programme Schedule: 8 hour shift Reference ID: PearWEL22

HR Manager - Hybrid (initially onsite for up to a maximum of six months) - Belfast The successful applicant will join a strong HR team across Ireland and Northern Ireland reporting to the Group HR Manager and be seeking development for the next step in their career. HR Requirements Acting as a key part of the HR team, provide day to day HR support and resolution to employees and managers on HR queries through the implementation of policy and process. Ensure employment related compliance through strong knowledge of Northern Ireland employment legislation. Experience coaching managers to support the implementation of HR policies and procedures. Support the key annual HR cycle deliverables enhancing the employee life cycle. Liaise effectively with various internal stakeholder teams acting as the local point of contact across multi-national and multi-disciplinary teams. Support and enhance employee engagement demonstrating measurable outcomes. Ensure service delivery within defined SLA's with exceptional attention to detail. Prepare various comprehensive reports and presentations from raw data and make appropriate recommendations. Other HR activities as required. Skills and Abilities Strong knowledge and experience of Northern Ireland employment legislation. Proven exposure to a comprehensive suite of HR activities including handling discipline and grievance, employee relations, performance management. Demonstrable experience of AMR and Article 55 reporting. Strong on MS office suite and database management. Ability to resolve and coach employees and managers through challenging situations. Ability to work independently; adapt, organize and prioritize tasks in an ambiguous and rapidly changing environment. Strong interpersonal and communication skills, both written and verbal. Knowledge or experience of Ireland's employment legislation though not essential would be an advantage. Education and Experience Requirements A degree in HR and/or CIPD qualification Minimum 5 Years' experience in a fast paced HR Environment hcl\_bserv Job Types: Full-time, Permanent Salary: £40,000.00-£50,000.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Employee discount Gym membership Life insurance Private dental insurance Private medical insurance Referral programme Store discount Wellness programme Schedule: 8 hour shift Experience: HR: 4 years (preferred) Work Location: Hybrid remote in Belfast