WISE
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer. About The Team The Global KYC and Onboarding squad works to make onboarding into Wise safe, compliant, efficient, and scalable. Within that squad, Wise Platform Verification focuses on verification for Wise Platform partners and their customers. Wise Platform Verification supports customers who access Wise through our partners. The domain spans different partner models, markets and operational routes. Parts of it are still difficult to measure and rely on fragmented or manual processes. This role will help the team build a reliable view of performance, identify the highest-value problems and establish better ways of working. When these flows are unclear or manual, partners can face delays, customers can hit avoidable friction, operations teams carry unnecessary work, and controls become harder to audit. The team is building a more scalable verification model for Wise Platform: explicit requirements, better control monitoring, clearer operational flows, stronger automation, and partner-ready processes that can grow with Wise Platform. About The Role We are looking for an Implementation Manager to bring analytical rigour and process discipline to Wise Platform Verification. You will use data to understand how verification works across partners, identify the biggest sources of friction and operational cost, and lead improvements from diagnosis through implementation and measurement. Your mission is to turn complex partner-verification problems into measurable implementation plans, trusted metrics, clear operating models, repeatable rollout playbooks, and automation opportunities. You will work across Product, Engineering, Analytics, Product Compliance, Risk, Partner Due Diligence and Operations teams, regional teams, and partner-facing teams to make sure verification changes launch safely, work operationally, and are measured after release. This is not a coordinator-only role. You will create structure where it does not exist yet: map processes, define KPIs, identify root causes, challenge data quality, build launch scorecards, design operating cadences, and help move manual workflows toward automation. What You Will Own Map Wise Platform verification processes end to end, including partner models, control triggers, evidence flows, operational routing, RFIs, exceptions, and recovery paths. Identify process and automation opportunities that reduce manual review, avoidable partner RFIs, misrouting, operational rework, and partner/customer disruption. Define implementation plans for high-priority verification changes, including scope, owners, milestones, risks, launch gates, runbooks, training, adoption, monitoring, and escalation paths. Build trusted KPI definitions, dashboards, launch scorecards, and weekly/monthly performance narratives that help the team make decisions. Partner with Analytics and Data Science to validate data quality, segment impact, size populations, measure outcomes, and distinguish true performance changes from reporting or process artifacts. Partner with Engineering to turn operational needs into implementable requirements while understanding technical constraints, dependencies, rollout paths, and migration risks. Partner with Product Compliance, Risk, and Ops to make sure process changes meet control objectives, remain auditable, and work for the teams reviewing cases. Support automation and process migration work, including moving fragile manual processes and legacy workflows toward scalable product or platform patterns. Lead root cause analysis for operational issues and partner-impacting verification pain points, then track fixes to closure and prevent recurrence through standards, monitoring, and documentation. What Success Looks Like In The First 6-12 Months WPV has clearer process maps and ownership for the highest-impact partner verification workflows. High-priority process changes launch with implementation plans, metrics, launch gates, runbooks, monitoring, and adoption tracking. Manual review and partner RFI pain points are sized, prioritised, and converted into a practical automation or process improvement backlog. Partner Due Diligence, Operations, and partner-facing teams have clearer routing, context, escalation paths, and feedback loops. The team can trust its core operating metrics and use them for prioritisation, launch readiness, and post-launch learning. Operational incidents and recurring process issues lead to documented root causes, owners, fixes, and prevention mechanisms. Legacy process or service ownership issues are mapped and sequenced with clear migration or handover plans. This Role Gives You The Opportunity To Work on one of the most important scaling problems for Wise Platform. Build the operating system for partner verification across product, engineering, compliance, risk, data, and operations. Improve how partners and their customers move through verification, while keeping controls robust and auditable. Turn manual and fragmented workflows into measurable, repeatable, automatable processes. Become an expert in partner verification, operational automation, risk controls, and platform scale implementation. Qualifications What we are looking for: You have substantial experience in product analytics, data science, quantitative strategy or consulting, and have used analysis to change how a product or process works. You are hands on with SQL and comfortable working through imperfect operational data. You can define the unit of analysis, choose cohorts and denominators, validate data sources, size problems and explain uncertainty. You can map complex processes, identify bottlenecks and failure modes, and determine which changes are likely to have the greatest impact. You have led change across Product, Engineering, Data, Operations and Risk or Compliance teams - not only produced analysis or recommendations. You are strong at structured problem solving and can turn ambiguity into clear plans, metrics, decisions, and follow-through. You are comfortable working with data and SQL. You can define useful KPIs, choose denominators and time windows, segment intelligently, and explain limitations. You have led complex cross functional implementations involving technical, operational, risk, compliance, data, or partner stakeholders. You can distinguish between a process problem, a policy problem, a data problem, and a product or engineering problem. You write clearly and can create documentation that helps teams make decisions and execute. You can influence without formal authority and stay calm when priorities, requirements, or ownership are unclear. Strong Additional Signals Experience in fintech or another regulated, operationally complex industry is useful, but not required. We care more about analytical depth, sound judgement and evidence that you have made complex processes work better. Experience with partner integrations, platform businesses, API led operations, or B2B2x workflows. Experience improving operations through automation, workflow redesign, routing, dashboards, internal tooling, AI/LLM-assisted processes, or data quality improvements. Experience with control monitoring, operational QA, assurance, incident analysis, remediation, or audit ready documentation. Experience working with globally distributed teams or multi market rollout playbooks. Additional Information Base salary: £115-150K (based on experience & interview outcomes) Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer. About The Team The Global KYC and Onboarding squad works to make onboarding into Wise safe, compliant, efficient, and scalable. Within that squad, Wise Platform Verification focuses on verification for Wise Platform partners and their customers. Wise Platform Verification supports customers who access Wise through our partners. The domain spans different partner models, markets and operational routes. Parts of it are still difficult to measure and rely on fragmented or manual processes. This role will help the team build a reliable view of performance, identify the highest-value problems and establish better ways of working. When these flows are unclear or manual, partners can face delays, customers can hit avoidable friction, operations teams carry unnecessary work, and controls become harder to audit. The team is building a more scalable verification model for Wise Platform: explicit requirements, better control monitoring, clearer operational flows, stronger automation, and partner-ready processes that can grow with Wise Platform. About The Role We are looking for an Implementation Manager to bring analytical rigour and process discipline to Wise Platform Verification. You will use data to understand how verification works across partners, identify the biggest sources of friction and operational cost, and lead improvements from diagnosis through implementation and measurement. Your mission is to turn complex partner-verification problems into measurable implementation plans, trusted metrics, clear operating models, repeatable rollout playbooks, and automation opportunities. You will work across Product, Engineering, Analytics, Product Compliance, Risk, Partner Due Diligence and Operations teams, regional teams, and partner-facing teams to make sure verification changes launch safely, work operationally, and are measured after release. This is not a coordinator-only role. You will create structure where it does not exist yet: map processes, define KPIs, identify root causes, challenge data quality, build launch scorecards, design operating cadences, and help move manual workflows toward automation. What You Will Own Map Wise Platform verification processes end to end, including partner models, control triggers, evidence flows, operational routing, RFIs, exceptions, and recovery paths. Identify process and automation opportunities that reduce manual review, avoidable partner RFIs, misrouting, operational rework, and partner/customer disruption. Define implementation plans for high-priority verification changes, including scope, owners, milestones, risks, launch gates, runbooks, training, adoption, monitoring, and escalation paths. Build trusted KPI definitions, dashboards, launch scorecards, and weekly/monthly performance narratives that help the team make decisions. Partner with Analytics and Data Science to validate data quality, segment impact, size populations, measure outcomes, and distinguish true performance changes from reporting or process artifacts. Partner with Engineering to turn operational needs into implementable requirements while understanding technical constraints, dependencies, rollout paths, and migration risks. Partner with Product Compliance, Risk, and Ops to make sure process changes meet control objectives, remain auditable, and work for the teams reviewing cases. Support automation and process migration work, including moving fragile manual processes and legacy workflows toward scalable product or platform patterns. Lead root cause analysis for operational issues and partner-impacting verification pain points, then track fixes to closure and prevent recurrence through standards, monitoring, and documentation. What Success Looks Like In The First 6-12 Months WPV has clearer process maps and ownership for the highest-impact partner verification workflows. High-priority process changes launch with implementation plans, metrics, launch gates, runbooks, monitoring, and adoption tracking. Manual review and partner RFI pain points are sized, prioritised, and converted into a practical automation or process improvement backlog. Partner Due Diligence, Operations, and partner-facing teams have clearer routing, context, escalation paths, and feedback loops. The team can trust its core operating metrics and use them for prioritisation, launch readiness, and post-launch learning. Operational incidents and recurring process issues lead to documented root causes, owners, fixes, and prevention mechanisms. Legacy process or service ownership issues are mapped and sequenced with clear migration or handover plans. This Role Gives You The Opportunity To Work on one of the most important scaling problems for Wise Platform. Build the operating system for partner verification across product, engineering, compliance, risk, data, and operations. Improve how partners and their customers move through verification, while keeping controls robust and auditable. Turn manual and fragmented workflows into measurable, repeatable, automatable processes. Become an expert in partner verification, operational automation, risk controls, and platform scale implementation. Qualifications What we are looking for: You have substantial experience in product analytics, data science, quantitative strategy or consulting, and have used analysis to change how a product or process works. You are hands on with SQL and comfortable working through imperfect operational data. You can define the unit of analysis, choose cohorts and denominators, validate data sources, size problems and explain uncertainty. You can map complex processes, identify bottlenecks and failure modes, and determine which changes are likely to have the greatest impact. You have led change across Product, Engineering, Data, Operations and Risk or Compliance teams - not only produced analysis or recommendations. You are strong at structured problem solving and can turn ambiguity into clear plans, metrics, decisions, and follow-through. You are comfortable working with data and SQL. You can define useful KPIs, choose denominators and time windows, segment intelligently, and explain limitations. You have led complex cross functional implementations involving technical, operational, risk, compliance, data, or partner stakeholders. You can distinguish between a process problem, a policy problem, a data problem, and a product or engineering problem. You write clearly and can create documentation that helps teams make decisions and execute. You can influence without formal authority and stay calm when priorities, requirements, or ownership are unclear. Strong Additional Signals Experience in fintech or another regulated, operationally complex industry is useful, but not required. We care more about analytical depth, sound judgement and evidence that you have made complex processes work better. Experience with partner integrations, platform businesses, API led operations, or B2B2x workflows. Experience improving operations through automation, workflow redesign, routing, dashboards, internal tooling, AI/LLM-assisted processes, or data quality improvements. Experience with control monitoring, operational QA, assurance, incident analysis, remediation, or audit ready documentation. Experience working with globally distributed teams or multi market rollout playbooks. Additional Information Base salary: £115-150K (based on experience & interview outcomes) Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
WISE
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer. We're looking for a Staff Researcher to join the Mitigation Platform team in London and help advance Wise's mission to build an open, fair financial system for everyone, everywhere. At Wise, our mission is clear: money without borders. We build for people and businesses living global lives, and we are entering an exciting stage of that journey. As Wise scales, the systems we build internally need to scale with us. The Mitigation Platform team is building the foundational platform that teams across Wise will use to design, launch, and improve mitigation experiences. This role will ensure that platform is grounded in real team needs, adaptable across regions, and capable of enabling faster, more consistent, higher-quality work across Wise. Your Mission We're looking for a Staff Researcher to join our Mitigation Platform Squad. You'll help build the foundational platform that teams across Wise use to design, launch, and improve mitigation experiences at scale. You'll be working with cross-functional partners and dig into the needs and behaviours of internal teams and agents to uncover what's truly common across mitigation workflows, what needs to stay team-specific, and where platform-level solutions can create the most leverage. For this role in particular, the emphasis will be on shaping broader platform questions: how teams should elevate cases across departments, how much flexibility the platform should offer, what a strong default handling experience looks like, how AI and LLM-powered solutions should fit into agent workflows, and where Wise can cut duplicated effort across teams. This is a Staff-level role for someone who thrives in ambiguity and sets research direction rather than waits for it - you'll define the questions worth answering in a vast problem space, choose the right methods to answer them, and translate what you learn about complex operational systems into product strategy the platform team can act on. You'll connect fragmented knowledge across teams into a coherent picture no single team can see, and use it to influence decisions well beyond your immediate squad. You'll also join a thriving community of 20+ researchers in London. While embedded in teams and squads across the company, they come together regularly to learn from and support one another. As a Staff Researcher, You'll Contribute By Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals. Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative and generative research, and raise the bar for quality and rigour when non-researchers on your squad take it on themselves. Articulating now, next, and future - balance the long-term platform vision with what the team needs to learn next quarter, formulating and adapting research plans as the space takes shape. Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future. Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making. Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development Bringing judgment to AI - leverage AI to accelerate research delivery where it genuinely helps, and bring that same judgment to the product itself: shaping how AI and LLM-powered workflows should serve agents Research Excellence A bit about you Strong judgment and systems thinking: matching research approach to the level of ambiguity, from greenfield generative exploration to focused evaluative studies, and seeing patterns across teams that others miss. Skilled at building decision confidence through well-designed studies and clear evidence, delivered in bite-sized insights teams can act on immediately. Proven track record of scaling research influence across teams and senior stakeholders. Experienced with mixed-method research, and thoughtful about where AI tools accelerate the work. Top-notch storytelling: you're able to connect complex operational work to real customer impact. You work with urgency by pushing projects forward and quality up, rather than perfecting reports Strategic Impact Able to articulate research strategy, define what success looks like, and positively influence squad and team focus. Comfortable establishing and tracking metrics that show whether the platform (and the research behind it) is actually working. Deep understanding of how research ladders up to team, squad, and business goals, with a track record of proactively spotting opportunities rather than waiting to be asked. Skilled at influencing outcomes among senior stakeholders with strong opinions, negotiating well while keeping relationships positive. A track record of mentoring non-researchers to run quality research, and raising the quality bar as they do. As a heads up, this role probably isn't for you if: Your experience is primarily market research and/or academia You don't have demonstrable experience leading UX research within the tech/product industry You haven't mentored or coached others in research before You prefer working at arm's length - this role is embedded in a squad's day-to-day, not consulting from the sidelines You're not comfortable navigating ambiguity across multiple product areas in a fast-paced environment Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description More about our mission and what we offer. We're looking for a Staff Researcher to join the Mitigation Platform team in London and help advance Wise's mission to build an open, fair financial system for everyone, everywhere. At Wise, our mission is clear: money without borders. We build for people and businesses living global lives, and we are entering an exciting stage of that journey. As Wise scales, the systems we build internally need to scale with us. The Mitigation Platform team is building the foundational platform that teams across Wise will use to design, launch, and improve mitigation experiences. This role will ensure that platform is grounded in real team needs, adaptable across regions, and capable of enabling faster, more consistent, higher-quality work across Wise. Your Mission We're looking for a Staff Researcher to join our Mitigation Platform Squad. You'll help build the foundational platform that teams across Wise use to design, launch, and improve mitigation experiences at scale. You'll be working with cross-functional partners and dig into the needs and behaviours of internal teams and agents to uncover what's truly common across mitigation workflows, what needs to stay team-specific, and where platform-level solutions can create the most leverage. For this role in particular, the emphasis will be on shaping broader platform questions: how teams should elevate cases across departments, how much flexibility the platform should offer, what a strong default handling experience looks like, how AI and LLM-powered solutions should fit into agent workflows, and where Wise can cut duplicated effort across teams. This is a Staff-level role for someone who thrives in ambiguity and sets research direction rather than waits for it - you'll define the questions worth answering in a vast problem space, choose the right methods to answer them, and translate what you learn about complex operational systems into product strategy the platform team can act on. You'll connect fragmented knowledge across teams into a coherent picture no single team can see, and use it to influence decisions well beyond your immediate squad. You'll also join a thriving community of 20+ researchers in London. While embedded in teams and squads across the company, they come together regularly to learn from and support one another. As a Staff Researcher, You'll Contribute By Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals. Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative and generative research, and raise the bar for quality and rigour when non-researchers on your squad take it on themselves. Articulating now, next, and future - balance the long-term platform vision with what the team needs to learn next quarter, formulating and adapting research plans as the space takes shape. Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future. Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making. Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development Bringing judgment to AI - leverage AI to accelerate research delivery where it genuinely helps, and bring that same judgment to the product itself: shaping how AI and LLM-powered workflows should serve agents Research Excellence A bit about you Strong judgment and systems thinking: matching research approach to the level of ambiguity, from greenfield generative exploration to focused evaluative studies, and seeing patterns across teams that others miss. Skilled at building decision confidence through well-designed studies and clear evidence, delivered in bite-sized insights teams can act on immediately. Proven track record of scaling research influence across teams and senior stakeholders. Experienced with mixed-method research, and thoughtful about where AI tools accelerate the work. Top-notch storytelling: you're able to connect complex operational work to real customer impact. You work with urgency by pushing projects forward and quality up, rather than perfecting reports Strategic Impact Able to articulate research strategy, define what success looks like, and positively influence squad and team focus. Comfortable establishing and tracking metrics that show whether the platform (and the research behind it) is actually working. Deep understanding of how research ladders up to team, squad, and business goals, with a track record of proactively spotting opportunities rather than waiting to be asked. Skilled at influencing outcomes among senior stakeholders with strong opinions, negotiating well while keeping relationships positive. A track record of mentoring non-researchers to run quality research, and raising the quality bar as they do. As a heads up, this role probably isn't for you if: Your experience is primarily market research and/or academia You don't have demonstrable experience leading UX research within the tech/product industry You haven't mentored or coached others in research before You prefer working at arm's length - this role is embedded in a squad's day-to-day, not consulting from the sidelines You're not comfortable navigating ambiguity across multiple product areas in a fast-paced environment Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
