Location This position is located at 54 George Street, Richmond TW91HJ United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Oct 21, 2025
Full time
Location This position is located at 54 George Street, Richmond TW91HJ United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement. What You'll Be Doing Leadership and Team Management Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team Brand Experience Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products Visual and Business Operations Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability Communication and Relationships Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate. What You'll Need Strong people management and leadership skills Strong business acumen and ability to achieve visual and operational excellence Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results Exceptional critical thinking skills and a passion for continually evolving and innovating Strong merchant skills and a history of delivering financial results Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution Key Partners District + Regional Team Store Operations Brand Experience Team Regional Loss Prevention Manager Inventory Control Sales Audit Facilities Special Requirements Ability to regularly work nights and weekends Occasional travel The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Oct 20, 2025
Full time
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement. What You'll Be Doing Leadership and Team Management Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team Brand Experience Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products Visual and Business Operations Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability Communication and Relationships Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate. What You'll Need Strong people management and leadership skills Strong business acumen and ability to achieve visual and operational excellence Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results Exceptional critical thinking skills and a passion for continually evolving and innovating Strong merchant skills and a history of delivering financial results Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution Key Partners District + Regional Team Store Operations Brand Experience Team Regional Loss Prevention Manager Inventory Control Sales Audit Facilities Special Requirements Ability to regularly work nights and weekends Occasional travel The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Oct 20, 2025
Full time
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.