Customer Service Associate - £12.21 per hour Location: Cumbernauld Contract: 3 months, full time We are recruiting Customer Service Associates to join a well established and supportive team in Cumbernauld. This role is ideal for individuals who are organised, and confident communicating with customers across phone, email and online platforms. Key responsibilities: • Responding to customer enquiries by phone, email and live chat • Assisting with account updates, order tracking, billing enquiries and general queries • Handling queries professionally and calmly, even in challenging situations • Logging interactions accurately and maintaining up to date customer records • Following structured processes and escalating issues when needed • Meeting service expectations around quality, accuracy and response times • Contributing to a positive and respectful team culture What we're looking for: • Previous experience in a contact centre or customer service environment • Strong communication and active listening skills • Confident using multiple systems and updating records while speaking with customers • Reliable and punctual with a consistent approach to work • Able to work independently and collaboratively in a team setting What's on offer: • £12.21 per hour, paid weekly • Structured training and ongoing support • Fixed working pattern • Friendly, professional team environment • No sales or outbound calling Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Jun 17, 2025
Full time
Customer Service Associate - £12.21 per hour Location: Cumbernauld Contract: 3 months, full time We are recruiting Customer Service Associates to join a well established and supportive team in Cumbernauld. This role is ideal for individuals who are organised, and confident communicating with customers across phone, email and online platforms. Key responsibilities: • Responding to customer enquiries by phone, email and live chat • Assisting with account updates, order tracking, billing enquiries and general queries • Handling queries professionally and calmly, even in challenging situations • Logging interactions accurately and maintaining up to date customer records • Following structured processes and escalating issues when needed • Meeting service expectations around quality, accuracy and response times • Contributing to a positive and respectful team culture What we're looking for: • Previous experience in a contact centre or customer service environment • Strong communication and active listening skills • Confident using multiple systems and updating records while speaking with customers • Reliable and punctual with a consistent approach to work • Able to work independently and collaboratively in a team setting What's on offer: • £12.21 per hour, paid weekly • Structured training and ongoing support • Fixed working pattern • Friendly, professional team environment • No sales or outbound calling Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Job Title: Loan Closer - Secondary Loan Market Location: London (Hybrid) Team: Loan Capital Markets Type: Contract (view to extend or go permanent) Overview: Opportunity to join a high-performing Loan Capital Markets team within a globally recognised investment bank. This role sits within the secondary loan closing function, supporting the execution of both buy and sell commitments on syndicated deals. You'll be embedded in a front office environment, working closely with traders, legal teams, agent banks and external counterparties to ensure smooth trade execution and accurate settlement. Key Responsibilities: • Support secondary loan trading activity across Loan Capital Markets, working with traders who execute commitments via Bloomberg, phone, or email • Own the end-to-end loan closing process, ensuring legal documentation is executed correctly and on time • Review and prepare standard LMA documents including: • Trade Confirmations • Transfer Certificates • Pricing Letters (invoice) • Liaise with agent banks and counterparties to agree settlement timelines and monitor trade closure • Review credit approvals and ensure all conditions are fulfilled before final sign off (Credit Control support) • Prepare and quality check loan transfer documentation, escalate discrepancies where needed • Work with internal counsel and external legal contacts to resolve any blockers or document changes • Input bookings accurately into LOAN IQ and ensure internal data aligns with operational procedures • Provide support on the origination side of deals, helping structure commitments before the primary book closes • Ensure proper record keeping for regulatory reporting and internal controls Experience Required: • Strong experience in loan closing or loan settlements - ideally from a Loan Capital Markets, agency, or trading environment • Solid understanding of LMA documentation , especially in the secondary loan market • Familiarity with trade flow , transfer mechanics , and working directly with agent banks • Experience preparing and reviewing confirmation documents , transfer certs , and pricing letters • Exposure to credit approvals , control processes, and coordinating with legal stakeholders • High attention to detail and ownership over trade execution • Confident liaising with Front Office, legal teams, and counterparties • Ability to manage high-volume workloads and navigate complex deal timelines Tools & Systems: • Loan IQ (preferred but not essential) • ClearPar (desirable) • Internal booking models for structured and syndicated loans What They're Looking For: • Someone with the pace, ownership, and attention to detail expected in a front office-adjacent role • Proven experience in loan documentation and settlements (secondary market) • A proactive mindset and strong work ethic - this is not a passive back office role • Confident communicator who can push back on inaccuracies and maintain trade control • Ideally someone who has worked in a market-leading team or with exposure to front office activity Team Insight & Benchmark Profiles: • This role replaces a previous contractor who lacked urgency and attention to detail - the standard here is high • Previous successful candidates include those with operational loan backgrounds who have moved closer to front office • Benchmarks include Tony Cheng (converted to perm) and Joe Owens (FO-aligned approach) Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Jun 17, 2025
Full time
Job Title: Loan Closer - Secondary Loan Market Location: London (Hybrid) Team: Loan Capital Markets Type: Contract (view to extend or go permanent) Overview: Opportunity to join a high-performing Loan Capital Markets team within a globally recognised investment bank. This role sits within the secondary loan closing function, supporting the execution of both buy and sell commitments on syndicated deals. You'll be embedded in a front office environment, working closely with traders, legal teams, agent banks and external counterparties to ensure smooth trade execution and accurate settlement. Key Responsibilities: • Support secondary loan trading activity across Loan Capital Markets, working with traders who execute commitments via Bloomberg, phone, or email • Own the end-to-end loan closing process, ensuring legal documentation is executed correctly and on time • Review and prepare standard LMA documents including: • Trade Confirmations • Transfer Certificates • Pricing Letters (invoice) • Liaise with agent banks and counterparties to agree settlement timelines and monitor trade closure • Review credit approvals and ensure all conditions are fulfilled before final sign off (Credit Control support) • Prepare and quality check loan transfer documentation, escalate discrepancies where needed • Work with internal counsel and external legal contacts to resolve any blockers or document changes • Input bookings accurately into LOAN IQ and ensure internal data aligns with operational procedures • Provide support on the origination side of deals, helping structure commitments before the primary book closes • Ensure proper record keeping for regulatory reporting and internal controls Experience Required: • Strong experience in loan closing or loan settlements - ideally from a Loan Capital Markets, agency, or trading environment • Solid understanding of LMA documentation , especially in the secondary loan market • Familiarity with trade flow , transfer mechanics , and working directly with agent banks • Experience preparing and reviewing confirmation documents , transfer certs , and pricing letters • Exposure to credit approvals , control processes, and coordinating with legal stakeholders • High attention to detail and ownership over trade execution • Confident liaising with Front Office, legal teams, and counterparties • Ability to manage high-volume workloads and navigate complex deal timelines Tools & Systems: • Loan IQ (preferred but not essential) • ClearPar (desirable) • Internal booking models for structured and syndicated loans What They're Looking For: • Someone with the pace, ownership, and attention to detail expected in a front office-adjacent role • Proven experience in loan documentation and settlements (secondary market) • A proactive mindset and strong work ethic - this is not a passive back office role • Confident communicator who can push back on inaccuracies and maintain trade control • Ideally someone who has worked in a market-leading team or with exposure to front office activity Team Insight & Benchmark Profiles: • This role replaces a previous contractor who lacked urgency and attention to detail - the standard here is high • Previous successful candidates include those with operational loan backgrounds who have moved closer to front office • Benchmarks include Tony Cheng (converted to perm) and Joe Owens (FO-aligned approach) Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Personal Assistant Duration: 6 Months (potential to extend) Location: Warwick (Hybrid - 2 days per week in-office) Salary - Circa £45-50k per annum About the Role: Key Accountabilities: Responsible for supporting new starters into the team. Ensure that all equipment and arrangements are in place for those commencing assignments or roles with the project team members. Organise meetings and manage diaries to make the most effective use of senior manager's time and travel/transport arrangements. Provide support to contribute to the achievement of objectives throughout the team, the department's key objectives. Support (remotely) any satellite offices Organise project management meetings, collating material and papers in advance, and provide documentation and practical assistance to the events as appropriate. Ensure invoices are authorised and processed in accordance with procedures. Contribute to the sharing of best practice with colleagues within and without the project to enable consistent ways of working, to build and maintain a network with others undertaking related activities. Recognise and handle sensitive information and highly confidential documents (including Executive Papers) with discretion. Receive incoming mail, identify priority items, acknowledge correspondence, answer routine queries raised and re-route correspondence to appropriate section Administer the internal and external SharePoint sites, managing access, security and housekeeping, and provide support to the SharePoint forum. Manage the people data process for personal security, travel arrangements and tracking of movement for personal security reasons. Work with other departmental champions to manage the development, monitoring and successfully achievement of any recommended actions arising from the survey Knowledge & Experience Required: Demonstrated appropriate capability in: Financial management: ability to interpret invoices, access SAP for cost control and be able to forecast expenditure Effective communication skills Document management Influencing skills with some negotiating capability Ability to build relationships across all levels of the organisation Track record of developing working relationships quickly and effectively Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 17, 2025
Full time
Personal Assistant Duration: 6 Months (potential to extend) Location: Warwick (Hybrid - 2 days per week in-office) Salary - Circa £45-50k per annum About the Role: Key Accountabilities: Responsible for supporting new starters into the team. Ensure that all equipment and arrangements are in place for those commencing assignments or roles with the project team members. Organise meetings and manage diaries to make the most effective use of senior manager's time and travel/transport arrangements. Provide support to contribute to the achievement of objectives throughout the team, the department's key objectives. Support (remotely) any satellite offices Organise project management meetings, collating material and papers in advance, and provide documentation and practical assistance to the events as appropriate. Ensure invoices are authorised and processed in accordance with procedures. Contribute to the sharing of best practice with colleagues within and without the project to enable consistent ways of working, to build and maintain a network with others undertaking related activities. Recognise and handle sensitive information and highly confidential documents (including Executive Papers) with discretion. Receive incoming mail, identify priority items, acknowledge correspondence, answer routine queries raised and re-route correspondence to appropriate section Administer the internal and external SharePoint sites, managing access, security and housekeeping, and provide support to the SharePoint forum. Manage the people data process for personal security, travel arrangements and tracking of movement for personal security reasons. Work with other departmental champions to manage the development, monitoring and successfully achievement of any recommended actions arising from the survey Knowledge & Experience Required: Demonstrated appropriate capability in: Financial management: ability to interpret invoices, access SAP for cost control and be able to forecast expenditure Effective communication skills Document management Influencing skills with some negotiating capability Ability to build relationships across all levels of the organisation Track record of developing working relationships quickly and effectively Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
