Evolve Personnel

2 job(s) at Evolve Personnel

Evolve Personnel Oldbury, West Midlands
Nov 21, 2025
Full time
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experience working with a Managed Service Provider. Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: Holidays: 24 days annual leave + bank holidays + extra days at Christmas for shut down. Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. Support a diverse range of customers across multiple industries. Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. Assist in networking tasks and infrastructure support. Time and a half if you are working matchdays. Work collaboratively with the wider technical team, including field engineers. Participate in knowledge sharing to help up skill members of the team. Ensure timely and professional communication with clients Requirements of the Tier 2 Service Desk Engineer: Proven experience in an MSP environment is essential. Strong technical troubleshooting skills. Experience in networking and infrastructure support. Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. Experience with virtualisation technologies such as VMware or Hyper-V. Knowledge of firewalls, routers, and switches. Experience with remote monitoring and management (RMM) tools. Familiarity with backup and disaster recovery solutions. Ability to work independently and as part of a team. Excellent communication and problem-solving skills. A proactive and customer-focused approach. Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression.
Evolve Personnel Ledbury, Herefordshire
Nov 08, 2025
Full time
HR Manager - Ledbury Our client manufacture products for the medical and environmental industry. Based in Herefordshire with site locations in Ledbury and Hereford. Role Summary: Develop and Implement Company Wide HR strategy as part of the local management team Company and Statutory compliance regarding people Recruitment & retention of staff and resolving people issues Development of the Company s most powerful asset its employees Main Responsibilities: Talent Acquisition & Workforce Planning Lead all company recruitment activities, including onboarding processes. Utilise data and evidence to identify workforce priorities and address future staffing needs. Maintain structured succession planning and appraisal systems HR Policy & Compliance Develop and implement effective HR policies and practices aligned with business objectives. Ensure compliance with legislative requirements and corporate policies, providing timely updates to the local management team. Maintain and continually update all HR documentation, including Employee Handbook, job specifications, terms and conditions, and exit interview processes. Oversee the Company s Disclosure and Barring Service requirements. Employee Relations & Performance Management Provide HR expertise in compensation, discipline, grievance handling, performance management, feedback, and employee relations. Support managers and team leaders in interpreting psychometric assessments (e.g. Thomas International) and developing actionable plans. Manage redundancy and performance-related issues, ensuring adherence to best practices. Learning & Development Collaborate with management to educate and develop teams, fostering a culture of continuous improvement. Provide guidance on government-supported programs, such as the National Apprenticeship Programme. Compensation & Benefits Oversee company-wide pay and benefits, ensuring fair and objective remuneration reviews. Play a key role in the annual merit review process and benchmark pay and conditions locally and nationally to maintain competitiveness and compliance. Organizational Development & Engagement Design and implement strategies to enhance organizational effectiveness and employee satisfaction, including initiatives like the Global Engagement Survey. Influence and build strong relationships across the business to drive cultural and operational improvements. HR Operations & Reporting Manage HR data reporting and ensure accuracy for corporate payroll processing. Authorise temporary staff timesheets and manage HR-related spend in line with budget. Coordinate local management of Astrow T&A system for accurate payroll, including holiday, sickness, absence, and anomaly reporting. Oversee occupational health requirements. Mandatory Responsibilities: Ensure compliance with all health and safety requirements Ensure compliance with GDPR polices Perform role in accordance with all relevant quality standards and adhere to relevant local/corporate processes and policies. As with all Job Descriptions, this is not an exhaustive list of job duties, nor is it intended to be. It is intended to be a guide to the general requirements of the post and the post holder may, from time to time, be asked to fulfil other duties within the scope of the job, within competence and within reason. Qualifications CIPD Level 5 or above HND or Degree in HR, Business or similar related subject. Experience Minimum of 5 years manufacturing experience Minimum of 5 years HR experience Minimum of 3 years in an HR leadership role Working in a SME a must, working for corporate (in addition) would be an advantage to bring broad experience and best practice Various disciplinary, absence and developmental experiences including being involved in situations such as dismissal, gross misconduct, equality etc. Writing employment contracts, policies and procedures Interpreting Employment Law, gaining advice from Solicitors, ACAS or Chamber of Commerce as needed. Maintaining confidentiality and acting with discretion and diplomacy Payroll Understand HR Management within an ISO9001 Quality Management System as a minimum. Psychometric Testing Flexible and adaptable to deal with changing business needs, priorities and tasks Skills/Behaviours Excellent interpersonal/communication skills both written and verbal to all levels of an organisation Flexible and adaptable to deal with changing business needs, priorities and tasks Ability to analyse, interpret and explain employment law Problem solving and conflict management Excellent IT skills including MS Office and ideally HR (JD Edwards) and Payroll (Astrow/Sage) management systems Influencing and negotiating skills Approachable A very high degree of integrity Leads by example Practical / Hands on approach Good Listening skills Attention to Detail Full UK driving licence and willingness to travel Desirable Criteria: Qualifications CIPD Level 7 Experience Multi-site Apply: Please submit an up to date CV for consideration