NatWest Group

Closing date for applications: 23/06/2025 Share this job to Facebook. This will open a link in a new tab Share this job to X/Twitter. This will open a link in a new tab Share this job to LinkedIn. This will open a link in a new tab This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Retail Corporate Affairs Lead We'll look to you to support the Retail Corporate Affairs (CA) Director to define and oversee delivery of the annual CA strategy for Retail You'll act as a trusted advisor to franchise leadership teams on all aspects of CA, spanning external and internal comms, with the emphasis determined by the needs of the business units you face into This is a chance to lead and act as a business partner to senior stakeholders in the franchise, representing CA on franchise leadership teams at a CEO level What you'll do We'll look to you to make sure the CA strategy for the franchise is consistently aligned to the Group CA strategy by being an active participant in franchise leadership discussions and ensuring information is shared regularly with functional partners. You'll also: Provide external and internal comms counsel to the franchise on proactive opportunities and reactive issues management Collaborate with the Group External Comms, Group Public Policy and Group Internal Comms teams to centrally resource and implement external and internal comms activity in service of the franchise Hold the pen on briefings for senior franchise stakeholders, drawing on functional expertise, templates and key message registers to ensure alignment across the enterprise Take proactive comms campaign briefs from franchise stakeholders and agree prioritising and resourcing needs with Group External Comms, Group Public Policy and Group Internal Comms as relevant to deliver the desired outcomes for the franchise Identify reputational risks in the franchise and work closely with franchise and functional partners to monitor and mitigate them Oversee the delivery of the BAU internal comms operating rhythm for the franchise in partnership with the Business Manager or Engagement Manager as relevant for the business units you support The skills you'll need To succeed in this role, you'll have a proven track record of holistic CA, with experience of both external and internal communications. You'll demonstrate a keen interest in the customer with knowledge of how customer acquisition can be supported through CA at the top of the funnel and a deep understanding of the franchise you'll be supporting. You'll also need to have a collaborative approach to facilitate working in a complex organisation with multiple stakeholders, and experience in fostering and maintaining successful relationships with senior stakeholders. Furthermore, you'll need: Outstanding written and verbal communications skills that can be used to curate briefs, persuade stakeholders and influence outcomes Demonstrable interpersonal skills, including managing senior stakeholders successfully The ability to identify and tell stories that resonate with external and internal stakeholders A digital-first mindset that embraces data and is curious about new technology To be detail oriented and highly organised, with the ability to manage deadlines in a fast-paced and changeable environment Edinburgh: A historical city with a new vision Our head office in Edinburgh offers beautiful surroundings as well as a welcoming and friendly environment in which to build your network. If you're not quite ready to put forward an application, or this isn't quite the right fit for you, why not join our Talent Community? Tell us what sort of roles you're interested in and we'll send you details about new roles, events and articles that match your preferences. What's it like to work at NatWest Group? Find out more about what it's like to work here, including Rewards and Benefits, and Learning and Development.

Join to apply for the Customer Engagement Growth Manager role at NatWest Group 1 day ago Be among the first 25 applicants Join to apply for the Customer Engagement Growth Manager role at NatWest Group Get AI-powered advice on this job and more exclusive features. Join us as a Customer Engagement Growth Manager In this role, you'll support the growth, development, and expansion of the customer engagement strategy, collaborating with others to ensure cohesive strategies across the franchise to drive value adding customer engagement You'll lead the growth and experimentation roadmap to increase customer engagement as part of the retail engagement model, exploring the best way to engage customers while ensuring regulatory compliance for all engagement practices This is your chance to take on an ambitious, collaborative role where you'll enjoy a varied and extensive breadth of work and gain valuable exposure across a broad range of senior level stakeholders What you'll do As our Customer Engagement Growth Manager, you'll support the growth, development, and expansion of the customer engagement strategy. You'll do so by establishing best in class principles centred around a deep understating of customers' needs across the end-to-end lifecycle and by executing personalised and engaging experiences that drive value to both customers and the bank. Collaborating with business areas, you'll gather data and insights from internal and external sources to improve customer engagement and you'll use and improve operational frameworks to accelerate and maximise idea to value unlocks. Utilising experimentation through data driven decisions, you'll also execute the engagement model and value unlocks for the bank and customers. As well as this, you'll experiment with, develop, and execute short and long-term customer engagement roadmaps that align with our goals, executing parts of the franchise engagement strategy and ensuring all activity is driving relevant value. Day-to-day, You'll Help establish an experimentation framework so we can learn what engagement strategies work through rapid learning cycles Monitor and analyse key performance indicators related to customer engagement and longer-term metrics, providing regular reports on customer engagement metrics, customer behaviour changes, and ROI Collaborate with the wider Customer Engagement team to execute engagement value through customer journeys and remove blockers for the team, and escalate any blockers that cannot be self-addressed to the Engagement leads Collaborate with Marketing and Customer Journeys D&A to ensure cohesive strategies and engage with senior leadership and stakeholders to communicate initiatives and progress Ensure all customer engagement practices comply with relevant laws and regulations, and implement any adjustments as necessary The skills you'll need To thrive in this role, you'll need a good understanding of customer engagement and marketing trends and experience in identifying and changing customer behaviours. You'll have experience of looking inside and outside of an organisation to form insights and hypotheses around customer needs and preferences across the end-to-end lifecycle. You'll also bring knowledge of customer insight tools, platforms, and technologies with the ability to understand and implement innovate communication experiments effectively and at pace. You'll have the ability to create engaging, personalised experiences that unlock value for our customers. In addition, you'll have proven leadership skills to manage and motivate teams as well as excellent collaboration skills to work effectively with various departments and stakeholders, knowing when to challenge ways of working and able to convey sound reasons why. You'll also demonstrate strong verbal and written communication skills to develop, iterate, and represent strategies, roadmaps, and learnings, comfortable presenting to senior leadership, and able to convey complex information clearly and persuasively. Additionally, You'll Need Data analysis capabilities to understand and assess engagement and customer behaviour The ability to gather and analyse customer feedback and implement changes based on customer input to enhance digital engagement Proficiency in using analytics tools and software, briefing customer research, understanding where and how to approach market research An in-depth understanding of FCA and ICO regulations and compliance requirements The ability to prioritise tasks, manage deadlines, and ensure successful agile work practises Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Software Development Referrals increase your chances of interviewing at NatWest Group by 2x Sign in to set job alerts for "Customer Engagement Manager" roles. 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1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Join us as a Head of Operations & Performance You'll play a pivotal role in elevating the profile and impact of the Customer Intelligence & Effectiveness (CI&E) team within One Bank, helping to achieve improved financial and customer outcomes We'll look to you to drive the continuous improvement of the CI&E team, playing a central role in moving CI&E towards a new operating model and ways of working This is an opportunity to explore your leadership potential and bring a purpose-led focus to your work while leading on strategic thinking, innovation, and bringing together customer narratives to make sure colleagues start with the customer What you'll do As a Head of Operations & Performance, you'll be owning pan-bank customer insight narratives and insight communication activities, as well as operational excellence across insight standards, team performance, risk and regulation, and third party management. Alongside evolving insight standards, overseeing performance management, leading innovation and experimentation, and proving the value and impact of insights, you'll own the internal and external communication of insight and customer-centricity, helping to embed customer insight into Group Customer ExCo and pan-bank agendas. Your Key Responsibilities Will Include Overseeing governance, budget, performance, skills and capability development within the team, as well as governing the scope of insight services Overseeing team-wide adherence to excellent insight delivery standards, and owning CI&E performance management and skills development strategies, delivering comprehensive training programmes to lift team proficiency in key areas Owning bank-wide CI&E insight narratives and communication strategies, synthesising insights and stories across each franchise Overseeing governance, communication and budgeting for the CI&E team, and supporting the Director of Insight in delivering CI&E objectives within the agreed financial plan and budget Creating a culture of insight knowledge sharing across the business, leading the implementation of the insight knowledge hub and associated assets Managing relationships with third-party suppliers to ensure alignment with organisational objectives, and challenging suppliers and consultants to demonstrate value The skills you'll need We're looking for a highly experienced strategy and operations leader with a market research, customer insight or analytics background. You'll need strong senior expertise in governance and performance management across complex matrix organisations. Additionally, you'll bring strong leadership experience of teams executing complex operational processes, and the ability to aggregate planning objectives into coherent programme goals and value streams, ensuring transparency and managing dependencies across multiple teams and facilitating synchronisation meetings. 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Join us as a Head of Strategy, Planning and Insights We'll look to you to lead the execution of Corporate Affairs (CA) strategy, aligning business goals with strategic initiatives, monitoring progress, and ensuring alignment between all areas of CA while also managing day-to-day operations You'll make sure transformation initiatives are in line with GCOO investment planning and prioritisation, while reporting timely on their progress This is a high-profile role, where you'll have the chance to be a key contributor in the development of the CA strategy as a member of CA LT What you'll do In this key role, you'll drive efficiency and effectiveness of the CA function through comprehensive planning, strategy development and process management. This includes governance oversight, service optimisation, budget and resource planning, and strategic alignment of function goals with broader business objectives, within risk appetite, ensuring adherence to our Group policy, governance and frameworks. We'll look to you to lead CA Operations and Planning team by translating strategy into operational management activities that will deliver the strategy. You'll also drive the delivery of key strategic projects and priorities along with delivering against agreed annual CA financial plan and budget, considering longer term requirements. In addition, you'll: Lead on the delivery and implementation of operational process improvement initiatives and digital transformation projects across the CA functions Define and lead the execution of key operational processes for the CA function including Budget, People, and Capability Oversee day-to-day activities of the CA team, including resource allocation, budget management, and ensuring effective execution of plans Oversee operational delivery of the CA strategy and reporting its progress to stakeholders Conduct market research, analysing market trends and conducting competitor analysis to identify new opportunities and trends in the industry Collaborate with cross-functional teams to ensure alignment and execution of strategic objectives The skills you'll need To succeed in this role, you'll need knowledge of capability, strategy and planning with the ability to collaborate, challenge and influence internal and external stakeholders across strategic, operational and delivery functions. We'll expect you to build and manage the overarching communications strategy and engagement plan for the function. We'll also expect you to have experience of design and delivery of complex change along with experience of operational and financial planning. You'll also need: The ability to bring new ideas to the function in terms of technology advancement, managing transformation To be an innovative thinker, with strong communication, collaboration and facilitation skills A desire to learn and role model critical agile capabilities and ways of working The ability to analyse data and use information to develop creative solutions that bring tangible value Experience in delivering tactical and strategic solutions The ability to develop effective working relationships at a senior level

Join us as an Early Talent Academic Partnership Manager You'll create, own and implement the Early Talent Academic Partnership framework for the UK, building our relationships with key academic institutions so that we're an employer they want to build long term partnerships with You'll leverage your internal and external network to design and deliver an engagement strategy by working collaboratively with colleagues You'll establish, coordinate and drive relationships, working with senior business leaders, and you'll have a real opportunity to add value and deliver lasting results in this role What you'll do We know the importance of academic partnerships in the success of our Early Talent offering and it'll be critical to your role to ensure that we're partnering with the right academic institutions in the UK and are delivering on the agreed partnerships. Day to day you'll: Conduct research and provide market insights on Early Talent Partnership opportunities Build a strong internal and external profile through the development of Early Talent partnership relationships Influence senior leaders to develop partnership strategies for their business and partner with them and their teams to deliver these successfully The skills you'll need To succeed in this role, you'll need strong stakeholder management and relationship skills coupled with experience of creating engagement strategies. We'll also look to you to bring: An understanding of the external Early Talent or Academic Institutions market Strong project management and organisational skills Ability to build trust and establish long lasting relationships Experience of collaborating with and influencing a broad range of stakeholders to deliver on the strategy

Join us as a junior Fixed Income Investment Portfolio Manager You'll be actively managing NatWest's portfolios of high-quality liquid assets on a team of six portfolio managers, improving systems and controls to maintain high standards of operation while remaining responsive to changes in market practice and our strategic direction Initially you will be focusing on asset backed securities (ABS). Your team's investments include government and supranational bonds, covered bonds, and asset backed securities in four currencies. You'll become an expert in fixed income portfolio management, strategically generating income from financial markets to reduce the cost of holding liquidity While your initial focus will be on analysing, monitoring and investing in structured credit instruments (primarily RMBS) and covered bonds, you will be exposed to all the asset classes over time and work with the whole team. What you'll do In this strategic role, you'll manage portfolios of fixed income securities to ensure compliance with our risk appetite and PRA guidelines. You'll monitor ongoing changes in the regulatory framework and present impact analysis on the liquidity environment. As well as this, you'll: Manage relationships with internal and external stakeholders from global investment banks through to issuers like the World Bank and the UK government Participate in regular external briefings to expand your knowledge and represent the organisation Maintain market knowledge and an understanding of the changing regulatory environment, allowing for the ad-hoc provision of information and advice to the senior executive team within the Treasury function The skills you'll need You'll demonstrate strong communication skills, high levels of attention to detail in an operational environment, and the ability to work under pressure, prioritise, and adhere to deadlines. Your technical experience should include some experience in asset backed securities - analysis, cashflow modelling, investment or research. Experience of data analysis and coding will be beneficial. We're also looking for: Strong numerical skills The drive to improve processes and develop new products Good collaboration and teamworking skills

Join us as a Credit Risk Senior Auditor If you have excellent analytical skills and a keen eye for detail, this could be your ideal role in our industry leading Audit function In this key role, you'll be contributing to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycle This is a fast paced and varied role which will enable you to build your network at the bank, by collaborating with a broad range of stakeholders and senior employees What you'll do As a Credit Risk Senior Auditor, we'll look to you to provide quality, efficient and effective assurance and influence business managers to improve control as part of a digital and data-driven organisation. You'll be assessing wholesale credit risks and controls and carrying out testing, as well as contributing to assurance planning and undertaking effective process mapping. You'll also be: Analysing MI and reviewing risk information to identify key business risks and contribute to continuous monitoring Producing effective audit engagement reports and opinions which influence our business managers to ensure they lead in a risk conscious way Engaging with stakeholders throughout engagements, making sure they understand business risks by having open and effective conversations on key risks Coaching auditors and supporting them to realise their potential on the engagement The skills you'll need We're looking for someone with audit or risk management experience, in a corporate or investment bank; sanctioning or wholesale credit risk management environment. You'll also demonstrate a strong understanding of the principles of good risk management. You'll also need: Excellent analytical skills and the ability to assess and prioritise data effectively, quickly establishing what's important A thorough grounding in monitoring and testing effective controls Excellent stakeholder management skills Great communication skills, with the ability to translate concepts in a clear and concise way Ideally, either; prior wholesale credit risk management experience, a quantitative degree or professional qualification, or knowledge of one or more programming languages

Join us as a Credit Risk Review Manager We'll look to you to lead the delivery of Credit Testing & Monitoring (T&M) reviews, ensuring their effective design and delivery which assess compliance with risk standards and policies, processes and guidance, regulatory requirements, rules, and obligations. You'll support the design, development, and delivery of a flexible and risk-based Credit T&M plan and you'll help ensure the right resourcing levels and capability requirements are in place to meet and deliver review objectives. This is an engaging role in which you'll enjoy significant stakeholder interaction, leading a review team, working closely with the first and second lines of defence, and supporting senior leaders. What you'll do As a Credit Risk Review Manager, you'll take the lead with Credit T&M reviews, ensuring that the identification, assessment, and monitoring of credit risks and related outcomes are undertaken effectively and in accordance with risk management standards. You'll help lead, coach, mentor, and develop a team of multi-skilled T&M Assurance Managers, ensuring deliverables are within agreed timelines and standards. You'll also help to plan and schedule review team resources so that activity is executed in line with agreed timescales and adheres to T&M methodologies, processes, and policies. While there's no line management responsibilities at the outset, the role may evolve over time as you settle in. Furthermore, you'll: Design, deliver, and document high quality Credit T&M reviews with robust and efficient testing strategies that focus on testing compliance with, where relevant, credit risk policies, processes and guidance, regulatory requirements, rules, and obligations. Engage with senior stakeholders, escalating identified areas of non-compliance and handling sensitive and challenging messages effectively. Assist team leadership as required. Manage relationships with key stakeholders with committee and forum attendance as required. Contribute to the design, build, and implementation of enhancements to T&M methodologies, testing tools, and techniques. The skills you'll need To succeed in this role, you'll need subject matter expertise in credit risk and knowledge of the related standards or policies, processes and procedures, as well as credit risk counterparty types and products across the organisation. You'll have a solid grasp of risk management within a financial services environment. With excellent analytical and investigative skills, you'll have the ability to identify key credit risks and areas of non-conformance with regulatory, policy, process, and guidance requirements, and you'll have experience of making credit risk decisions which require analysis, judgement, and initiative. We're looking for experience across the credit risk spectrum; however, a background in Financial Institutions or Commercial Real Estate is particularly interesting. We're also looking for: An understanding of appropriate tools, techniques, and methodologies used to perform Credit T&M assurance reviews. The ability to work on your own initiative, setting priorities and self-managing multiple workstreams. The ability to lead, motivate, coach, and develop a team of multi-skilled and geographically dispersed employees. Good working knowledge of the principal credit systems across the organisation like Prism, RMPS, Avaloq and GMS. Effective communication skills, both written and verbal, with the ability to constructively challenge and influence, where appropriate. Strong relationship building and stakeholder management skills, and the ability to maintain effective relationships at all levels. Contribution to the wider development and evolution of the team and wider bank agenda, in particular in respect of data-led initiatives.

Join us as a Senior Engineering Manager In this key role, you'll be leading a team of talented and creative engineers to build products. We'll look to you to deliver exceptionally high-quality work and empower engineers to make a big impact. It's a great opportunity to be recognised for your expertise and knowledge as you contribute to our ongoing strategy. What you'll do As a Senior Engineering Manager, you'll be reporting to the Director of Engineering. You will be the engineering leader responsible for technical stewardship of one or more product mission teams or foundational areas of our business. Day-to-day, you'll be: Providing engineering support and guidance to mission Product Managers, Engineering Managers, and Product Owners. Working with the Talent Acquisition team to hire and develop great people. Working closely with other Senior Engineering Managers to surface engineering insights that chart the achievements and opportunities for continual improvement across Engineering. Maintaining a supportive, engaging, and motivating team culture focused on high performance and predictability. Managing one or more Staff Engineers and working with Architecture and Security teams to ensure your squads deliver the highest standards of technical design and implementation and ensure our platform is operationally excellent. Supporting the commercial and product team in working with clients to design and implement solutions meeting their needs. The skills you'll need We're looking for someone with strong experience managing engineering managers and leading teams of highly skilled software engineers to success. You'll also have: Excellent understanding of one or more of the key components in our tech stack (ReactNative/Java/Kafka/Kubernetes/AWS). Solid practical and theoretical knowledge of modern software development. Experience building and designing scalable and performant systems and making significant contributions to the wider engineering goals of the company. Experience building new highly performant teams.

Join us as Head of Investment Strategy - Cushon At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We're looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers. We'll look to you to enhance our investment strategy, developing and managing investment models and portfolios in accordance with the strategic asset allocation You'll work closely with a wide range of internal and external stakeholders up to a senior level Joining Cushon, you'll help our customers get comfortable with their finances, and support our vision to bring tech revolution to the financial services industry by building simple, convenient, and enjoyable financial experiences tailored to our customers' needs What you'll do Working closely with the NatWest Cushon Investment Office and Chief Investment Officer, internal cross-functional teams, and other key stakeholders, you'll be responsible for driving forward enhancements to our investment strategy, ensuring suitability across various client groups, risk profiles, and client outcomes. Collaborating with our Growth team, you'll help to promote our investment proposition to investment consultants, existing and prospective clients, and our members. You'll also be responsible for: Identifying suitable fund changes, developing investment models and portfolios and leading on the SAA development and reviews Providing feedback and investment analysis to senior colleagues, committees, and forums Ensuring that investment models and portfolios remain in line with agreed portfolio risk budget and portfolio performance objectives The skills you'll need To join us in this role, you'll have deep knowledge and extensive experience with multi-asset investing and asset allocation for UK pension funds, institutional investment management,(defined benefits, defined contributions pension schemes, insurers or investment consultancies). You'll have excellent analytical skills, demonstrated financial modelling experience, ability to lead model development and a proven ability to drive forward investment strategy. With excellent presentation skills and experience, you'll be comfortable presenting at conferences and seminars, and with both specialist and wider audiences. You'll also bring: A proven ability of managing multiple stakeholders between different parts of the business An understanding of responsible investing and regulatory landscapes The ability to lead and contribute to collaborative projects Strong communication skills, both verbally and in writing

Join us as a Technology Business Controls Partner In this key role, you'll apply effective risk management and decision-making capability, anticipating and assessing the potential impacts of risk associated with technology across the relevant business areas You'll make sure that the impacts of strategic technology and digitisation initiatives on the operational risk and control profile are evaluated, managed and mitigated You'll enjoy a varied and extensive breadth of work in this fast-paced and varied role, and you'll gain valuable exposure across a broad range of senior level stakeholders What you'll do As a Technology Business Controls Partner, you'll support and regularly engage with specialist technology stakeholders including second and third lines of defence, and other relevant stakeholders. Working closely with the Control Testing team, Franchise and Function Control teams and the second line risk, you'll also provide support on framework execution as a Technology Risk and Control expert, including risk and controls assessments, control design and articulation, control testing and policy compliance, in relation to technology related risks for the relevant business areas. You'll lead informed discussions of technology and digital related risk for relevant business areas and products. We'll look to you to create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement and development of skills. Day-to-day, you'll: Produce corporate governance and risk committee packs for technology functions, formulating and articulating technology related risk appetite using the operational risk framework and material risk measures Manage stakeholder relationships with technology and digital specialists and support them with managing their risk and control profile Provide an aggregated view of the control environment for the relevant technology and digital business areas Support the relevant technology and digital business area in interactions with second and third lines of defence on risk and audit engagements Produce and review risk committee packs relating to digital channels, including relevant MI and assessing the aggregated risk profile The skills you'll need To thrive in this role, you'll need an extensive understanding of the relevant businesses, specifically key products and technology risks, to enable informed discussions of risk. You'll also bring knowledge of risks and controls associated with Technology, including industry frameworks such as COBIT, CRISC and similar, as well as risks associated with technology outsourcing. On top of this, you'll bring: Proven ability to deliver high quality outcomes and experience of applying technology and digital risk and control assessments in an operational and strategic context Comprehensive experience in technology risk management and audit or control frameworks as well as experience of working in a fast paced technology risk or audit environment where priorities shift rapidly Experience with corporate governance and risk committees, formulating and articulating technology and digital related risk profiles using an operational risk framework and material risk measures Excellent ability to communicate complex ideas and solutions to support risk management Strong senior stakeholder management skills

Join us as a Remote Contact Solutions Architect This is an opportunity for an experienced Remote Contact Solutions Architect to help us define the high level technical architecture and design for your assigned scope that provides solutions to deliver great business outcomes and meets our longer term strategy You'll define and communicate a shared technical and architectural vision of end-to-end designs that may span multiple platforms and domains Take on this exciting new challenge and hone your technical capabilities while advancing your career and building your network across the bank What you'll do We'll look to you to influence and promote the collaboration across platform and domain teams on the solution delivery. Partnering with platform and domain teams, you'll elaborate the solution and its interfaces, validating technology assumptions, evaluating implementation alternatives, and creating the continuous delivery pipeline. You'll also provide analysis of options and deliver end-to-end solution designs using the relevant building blocks, as well as producing designs for features that allow frequent incremental delivery of customer value. On top of this, you'll be: Owning the technical design issues and driving resolution through the iteration of the technical solution design Participating in activities to shape requirements, validating designs and prototypes to deliver change that aligns with the target architecture Promoting adaptive design practices to drive collaboration of feature teams around a common technical vision using continuous feedback Making recommendations of potential impacts to existing and prospective customers of the latest technology and customer trends The skills you'll need As a Remote Contact Solutions Architect, you'll bring expert knowledge of contact centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data or infrastructure architecture with working knowledge of industry architecture frameworks such as TOGAF or ArchiMate. With exceptional communication skills, you'll have the ability to communicate complex technical concepts clearly and effectively to all audiences as well as being adept at presentations and facilitating discussions. On top of this, you'll bring: The ability to design and implement scalable, secure and cost-effective cloud solutions tailored to contact centre needs Experience of leading agile teams using methodologies including Scrum, Kanban and other agile frameworks Expert level knowledge of DevOps tools and practices including continuous integration and continuous deployment pipelines A working knowledge of version control systems including GIT, containerisation including Docker, and orchestration tools including Kubernetes Extensive experience in Python programming for automation data processing and integration Deep understanding of AWS Cloud services including but not limited to Amazon Connect, Lambda, S3 and Cloud formation

Join us as a Head of Investments and Portfolio Management This is a high-profile role which will see you working with bank-wide senior stakeholders and leading, developing and line managing a professional, capable and engaged team to meet the needs of the business and customers You'll co-ordinate the annual investment portfolio planning and backlog prioritisation cycle, balancing strategic outcome, cost and benefit, delivering in support of the overall Transformation plan We'll look to you to ensure the bank-wide investment portfolio and execution are aligned to the bank's purpose, strategy and risk appetite, with responsibility to manage the oversight of the Productivity, Property, Supply Chain & Investment Portfolio (PPSC&IP) transformation portfolio and the allocation of portfolio and change resources onto the department priorities What you'll do You'll play a key role in Group Investments, being responsible for managing the Investment portfolio of over £1billion. In addition, you'll be leading change delivery within the department. Working in partnership with bank-wide senior stakeholders in Group Strategy, Finance and Business Leaders, you'll ensure alignment between strategic outcomes and the investment portfolio, making recommendations on what should be accelerated or decelerated. You'll also oversee the forward-looking Transformation plan and transition states and provide validation that investment initiatives support the overall plan. We'll look to you to manage the deployment of portfolio and change resources across PPSC&IP. In addition, you'll: Establish and manage a transformation plan prioritisation forum, reviewing performance of outcomes and recommending adjustments to the investment plan as appropriate Manage the oversight of the Strategic Investment portfolio, ensuring tight review of the investment process and managing the stage-gate funding decisions Support the establishment of bank-wide business and technical architecture in partnership with key stakeholders Lead a strategic portfolio of programmes, taking accountability for all programme plans, controls and resource plans, including its progress overall Manage the strategic alignment process to the bank-wide strategy, ensuring resource is focussed on the right place for department and bank-wide success The skills you'll need We're looking for someone with an established background in the financial services with an understanding of its key industry drivers and trends. You'll have significant experience of strategic management and leadership, in a highly complex financial services environment. We'll expect you to have experience of developing best practices and methods, strategic advocacy and developing innovation and partnerships. We'll also expect you to have strong networking, stakeholder management and influencing skills at a senior level. You'll also need: To be a detail-oriented individual with strong financial literacy Experience of successfully leading and motivating teams, with the ability to drive a strong performance culture Experience of delivering strategic programmes that support the business strategy and its growth agenda Strong influencing and relationship management skills with the ability and confidence to challenge opinions, and construct a compelling argument to support an opinion Knowledge of financial services industry trends, development initiatives, architectural evolution and innovation Knowledge of change frameworks and methodologies A background in managing and controlling costs to a budget

Join us as Head of Front Office Market Abuse Surveillance In this key role, you'll be leading the development of best-in-class trade and communications surveillance strategy, making sure proper standards of market conduct are observed and customers are treated fairly You'll be building and maintaining a strong relationship with the business that is based on trust, capability and integrity, providing a robust second line of defence surveillance control framework to enable the business to meet its objectives It's a chance to have real influence, and see your decisions producing tangible results in this high profile, critical role What you'll do As Head of Front Office Market Abuse Surveillance, you'll be developing and implementing a market abuse framework that effectively mitigates market abuse and conduct risk and meets regulatory obligations. You'll be facilitating the strategic development of the function in accordance with changes in the statutory, regulatory and technological environment and industry best practice. You'll also be: Making sure the operating framework within NatWest Markets is appropriately designed, taking into account the nature, scope and complexity of the business Leading, driving and developing the long term market abuse surveillance strategy in the first line of defence Providing thought leadership on emerging risks and proactive mitigation Making sure that all elements of the operating model including supervision, quality assurance, training, MI production, controls and ongoing risk assessment are operating effectively Leading on communications within NatWest Markets on surveillance matters The skills you'll need To succeed in this role, you'll need strong financial services experience, preferably in banking and for regulated firms in the conduct risk environment. You'll also need broad technical knowledge of products, services, financial markets, and regulations relevant to a large financial services organisation. In addition, you'll need: The proven ability to think strategically and to simplify complex conduct matters to make sure they are effectively managed, understood and communicated A track record in effective senior stakeholder management and a demonstrable ability to work collaboratively with different senior stakeholders on complex issues A strong ability to implement change, and to drive the strategic direction to mitigate and detect market abuse Strong people and team management skills, and the proven ability to develop individual and team performance

Join us as a Trade Construction Vice President We'll look to you to play a key role in preventing potential risks to our customers, mitigating, monitoring and reporting risk in an effective manner You'll support, and work in partnership with the first line of defence and businesses in applying effective risk management, and anticipating and assessing the potential impacts of risk across the bank This high profile role will see you liaising closely with a range of stakeholders, creating an opportunity to develop your network and raise your profile across the bank What you'll do You'll support with the delivery of risk management initiatives that support the effective application of the operational risk framework and conduct risk obligations, with an opportunity to improve the understanding and effective management of risk across the bank. We'll look to you to support the business in managing the risks which exist, making sure mechanisms are in place to identify, report, manage and mitigate risk within a defined risk appetite, working in conjunction with the second line of defence. Day-to-day, you'll be: Delivering the interrogation and analysis of relevant management information, supporting effective risk management on the part of your stakeholders Analysing transaction details and metrics to help identify gaps and inform decision making on remediation Developing guidance notes and training material and content, up-skilling the broader first line of defence function and businesses Supporting management in facilitating regular stakeholder meetings and key forums through the preparation and issuing of supporting paperwork and assessing regulatory impacts Building and maintaining trusted working partnerships across the bank and our franchises, to inform and gather intelligence on emerging and future risks and controls The skills you'll need To be successful in this role, you'll need to be highly analytical and thorough in your approach to end to end delivery. It will be an advantage if you have experience working with Trading and Sales and have an understanding of product risks, pricing and knowledge of the regulatory environment. It would also be beneficial to have the practical ability to understand the nomenclature nature of Trading and Sales communications. You'll also bring: A clear track record of achievement and delivery Excellent Excel knowledge Detailed FX or Rates product knowledge Excellent communication skills both written and verbal and the ability to influence at all levels

Join us as a Financial Institutions Vice President We're looking for a Vice President to join our Financial Institutions Balance Sheet Advisory team within NatWest Market's Debt Capital Markets franchise You'll be part of a team responsible for providing thought leadership on challenges in the UK and Continental European banking sectors through the production and presentation of thematic sector content You'll enjoy significant stakeholder interaction, providing content, thought leadership, and wide-ranging technical expertise and advice, enabling the delivery of practical solutions that are tailored to our customers' financing and risk solutions needs What you'll do You'll be responsible for the production of strategic, sector-wide, and company-specific analysis of banks across the UK and Continental Europe. You'll carry out in-depth company and sector research, analyse large amounts of data, and draw financial and strategic conclusions. You'll also develop and sensitise financial models and coach less experienced members of the team. In addition to this, you'll: Assist in the origination of transaction opportunities, seeking to actively cross-sell the capabilities of NatWest Markets Ensure that content and advisory activities are in line with our policies covering market, conduct, operational, credit, and regulatory risks Contribute to the delivery of attractive sustainable revenues for the Financing & Risk Solutions (F&RS) and NatWest Markets businesses Collaborate across F&RS to understand and anticipate customer needs, align with, and contribute to customer planning, and develop new solutions that are in line with our risk appetite The skills you'll need We're looking for someone with extensive experience in a financial institutions team at an investment bank, consultancy, or large accountancy firm. You'll have knowledge of complex bank financial modelling and valuation techniques including balance sheet, capital, and funding optimisation modelling. We're also looking for: Strong analytical skills and the ability to identify trends and opportunities that help our client base meet its strategic objectives Experience in carrying out detailed industry research, and preparing and presenting client pitch books, marketing materials, and database maintenance A client focussed approach with the ability to work across multiple projects in a time-efficient manner

Join us as a Legal Counsel This is an excellent opportunity to join us as a Legal Counsel, where you'll deliver the legal strategy and provide expert, accurate and cost-effective legal advice Your role will sit within our retail banking business area, so we'll need you to have an understanding of associated legal issues You'll be recognised as an expert in your field, and be exposed to stakeholders across the bank and externally What you'll do We're looking for an experienced Legal Counsel to manage and coordinate the delivery of legal advice, supporting our retail banking business. You'll work closely with stakeholders and legal colleagues to ensure the timely, effective and efficient delivery of all issues, projects and initiatives, either directly or through a team. Additionally, you'll be: Making sure that legal advice is readily understandable to non-lawyers, delivered within relevant timescales, and manages and minimises legal risks Delivering continuous improvement in operating practices and processes, including identifying efficiencies, improvements and opportunities to reduce costs Providing the communication of internal and external legal advice and helping to deliver transactions and projects to stakeholders in a commercial, user friendly and efficient manner Managing legal costs through the use of e-billing, auctions and other cost tools and driving a culture of disciplined cost management and controls The skills you'll need We'll expect you to have in depth knowledge of general banking law and practice, with significant experience in the financial services industry, alongside the ability to manage stakeholders and establish strong relationships across the bank. Strong leadership skills are a must, coupled with experience of organising and motivating teams of professionals. You'll also need: Experience of advising on the Consumer Credit Act, it's associated legislation and regulation and upskill others in their interpretation and application. The ability to coach, manage and mentor junior members of the Unsecured Lending & FHS Legal Team. To support in the management and strategy of the Unsecured Lending & FHS Legal Team. Industry level knowledge of the legal and regulatory environment and issues within retail banking The ability to keep up to date with and share relevant legal and market developments Expert knowledge of retail banking business activities and products The ability to recognise issues of strategic, legal or reputational importance and evaluate and direct how they should be addressed and resolved

Join us as a Fleet Transition Director We're looking for someone to secure new opportunities to support our customers' business vehicle needs and their transition to lower carbon vehicle solutions You'll be managing clients effectively while maintaining a visible presence in other parts of the business and the external market With your commitment to succeed, we'll help you to achieve relevant qualifications to allow you to excel in your role We're looking for 3 candidates to take on these roles, covering either North England, London and the South East, or South West and South Wales What you'll do Working at Lombard, you'll build and maintain good relationships with a wide portfolio of customers. Specialising in asset finance and vehicle contract hire, we'll look to you to drive sales activity and deliver a proactive and exceptional customer service, providing products and services which meet their needs. Additionally, you'll develop and maintain working relationships with key business and functional partners to ensure a cooperative approach to relationship management and lead generation. You'll also be: Contributing to the design and delivery of a strategy to identify sources of new business across the bank to grow existing relationships within the vehicle market Helping to create a long-term impact that supports our Climate & Growth strategy Identifying and meeting customer needs in their transition to low carbon vehicle solutions Taking ownership for and regularly contributing to the delivery of business goals Working together to build trust and long-term sustainable value for customers and colleagues The skills you'll need In this role, you'll need to have some specific knowledge and experience of asset finance and experience with contract hire would be desirable. We'll also be looking for you to have experience of new business origination, building good relationships with customers and a good understanding of SME and Corporate businesses, along with a proactive approach and commercial awareness. We'd also like you to have: Sound knowledge and experience in financial analysis and credit stewardship and a detailed understanding of the banking sector Great interpersonal skills with the ability to communicate with senior colleagues An Agile mindset and a desire to develop our capability and be a part of a key strategic initiative to support customer transition to low carbon vehicles The ability to build trust with customers and contribute to a collaborative and enthusiastic working environment within our team

Join us as a Coverage & Sector Content Vice President, Specialty Finance Team You'll build and maintain relationships with non-bank financial institutions in finance, financial services, and lending sectors, alongside a wide network of stakeholders This is an opportunity for an ambitious and driven individual to take on an exciting career challenge You'll be a part of a highly successful origination and structuring team, supporting an exciting and complex client segment within our corporate & institution franchises What you'll do You'll use your in-depth knowledge of our bank's capabilities, your customers, and the specialty finance sector to maintain and develop a portfolio of customer relationships, alongside supporting senior colleagues. Additionally, you'll have the opportunity to support the delivery of debt transactions across the wider team, as well as within your client portfolio. Your role will also involve: Supporting business delivery and goals, both financial and non-financial, and championing the customer and sector to deliver long-term sustainable value Coordinating first point of call for specific customer relationships, delivering the capabilities of our bank to appropriately meet customer requirements, including providing sector content and products central to the relationship Supporting senior coverage and sector content specialists in building and maintaining the business with a defined set of customers and supporting the optimal management capital and resources Delivering best in class structuring, financing, and debt solutions to customers, while making sure all transactions are structured and executed to appropriate standards Providing good analytical capabilities to understand customer requirements and to deliver appropriate solutions to meet those requirements Developing a network of relationships with internal stakeholders to understand and shape strategy, process, and capability to provide a market-leading service to our customers The skills you'll need To succeed in this role, you'll need good knowledge of, and credibility within, the financial institutions marketplace with good structuring and credit skills. We'll also expect you to have good strategic capabilities and origination experience, including product knowledge across our bank's proposition. Additionally, you'll need knowledge of non-bank financial institution markets, particularly speciality finance or asset back lending would be advantageous. We'll also expect you to have experience in delivering structured finance solutions. You'll also need: A practical understanding and application of risk management disciplines A track record of working with others to build business success Knowledge of structuring and executing financing facilities and solutions The ability to develop a good network across the group to enable customer delivery through aligned bank appetite and capability

Join us as a Legal Counsel This is an excellent opportunity to join us as a Legal Counsel, where you'll deliver the legal strategy and provide expert, accurate and cost-effective legal advice. Your role will sit within our Commercial Banking business area, so we'll need you to have an understanding of associated legal issues. More specifically, you will support our asset and invoice finance businesses. You'll be recognised as an expert in your field, and be exposed to stakeholders across the bank and externally What you'll do We're looking for an experienced Legal Counsel to manage and coordinate the delivery of legal advice, supporting our asset and invoice finance businesses. You'll work closely with stakeholders and legal colleagues to ensure the timely, effective and efficient delivery of all issues, projects and initiatives, either directly or through a team. Additionally, you'll be: Making sure that legal advice is readily understandable to non-lawyers, delivered within relevant timescales, and manages and minimises legal risks Delivering continuous improvement in operating practices and processes, including identifying efficiencies, improvements and opportunities to reduce costs Providing the communication of internal and external legal advice and helping to deliver projects, products and initiatives to stakeholders in a commercial, user friendly and efficient manner Managing legal costs and driving a culture of disciplined cost management and controls The skills you'll need To be successful in this role, you'll need experience of providing legal and commercial advice in-house, or in a leading UK law firm. We'll expect you to have in depth knowledge of asset and invoice finance, and general knowledge of banking law and practice, and the financial services industry, coupled with the ability to establish and maintain strong relationships across the bank. You'll also need: Knowledge of the commercial banking and finance business activities, the commercial environment within which they operate and associated legal issues Experience of working with leading law firms and other professional advisers and consultants The ability to keep up to date with and share relevant legal and market developments You'll be based in London and join a highly regarded team which works on a remote first basis and has excellent relationships across internal stakeholders. In addition to SME across asset and invoice finance, qualities like proactivity, empathy and a willingness to learn are much valued.