SSAFA
Manchester, Lancashire
Our passionate Regional Casework Coordinators are SSAFA s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on 07 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: WC 18 May 2026
Our passionate Regional Casework Coordinators are SSAFA s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on 07 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: WC 18 May 2026
SSAFA
The Senior Housing Advisor at SSAFA s Glasgow s Helping Heroes (GHH) leads the delivery of high quality, person centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing. The role involves supporting triage, allocating and monitoring caseloads, and guiding staff on complex and high risk cases. Alongside holding a caseload, the postholder focuses on quality assurance, escalation, problem solving and service development. The postholder will oversee the use of rent deposit, first month rent and emergency accommodation funding, ensuring fair and transparent decision making, and contributes to tenancy sustainment outcomes, service planning and reporting. This role combines leadership with operational oversight, supporting staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing. This is a community based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs. As a pet friendly service, GHH regularly supports beneficiaries who may have assistance or support animals. About the Team GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long term housing solutions. The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. You ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours. About you You ll be a proactive, organised and compassionate professional, with the resilience and judgement needed to thrive in a demanding, community focused role. You ll have a clear commitment to improving outcomes for members of the Armed Forces community and a strong sense of integrity as priorities and demands change. You ll be confident managing your own workload while supporting and overseeing the work of others, creating a safe, supportive and accountable working environment. With a clear understanding of the pressures involved in working with people in crisis, you ll be able to adapt your approach to risk, urgency and complexity, confidently managing high risk situations and supporting sound decision making. You ll maintain high standards in safeguarding, data quality and professional boundaries at all times. You ll manage a varied caseload and deliver person centred support, working closely with local authorities, landlords and partner agencies. Strong communication, problem solving and organisational skills are essential. A CIH Level 2 or 3 qualification is essential, alongside experience of delivering housing advice, homelessness prevention and/or tenancy sustainment support. About SSAFA SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us. SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Sunday 03 May 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
The Senior Housing Advisor at SSAFA s Glasgow s Helping Heroes (GHH) leads the delivery of high quality, person centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing. The role involves supporting triage, allocating and monitoring caseloads, and guiding staff on complex and high risk cases. Alongside holding a caseload, the postholder focuses on quality assurance, escalation, problem solving and service development. The postholder will oversee the use of rent deposit, first month rent and emergency accommodation funding, ensuring fair and transparent decision making, and contributes to tenancy sustainment outcomes, service planning and reporting. This role combines leadership with operational oversight, supporting staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing. This is a community based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs. As a pet friendly service, GHH regularly supports beneficiaries who may have assistance or support animals. About the Team GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long term housing solutions. The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. You ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours. About you You ll be a proactive, organised and compassionate professional, with the resilience and judgement needed to thrive in a demanding, community focused role. You ll have a clear commitment to improving outcomes for members of the Armed Forces community and a strong sense of integrity as priorities and demands change. You ll be confident managing your own workload while supporting and overseeing the work of others, creating a safe, supportive and accountable working environment. With a clear understanding of the pressures involved in working with people in crisis, you ll be able to adapt your approach to risk, urgency and complexity, confidently managing high risk situations and supporting sound decision making. You ll maintain high standards in safeguarding, data quality and professional boundaries at all times. You ll manage a varied caseload and deliver person centred support, working closely with local authorities, landlords and partner agencies. Strong communication, problem solving and organisational skills are essential. A CIH Level 2 or 3 qualification is essential, alongside experience of delivering housing advice, homelessness prevention and/or tenancy sustainment support. About SSAFA SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us. SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Sunday 03 May 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
