Are you passionate about driving positive change and shaping organisational culture? SSAFA, the Armed Forces charity, is seeking a Culture Transformation Lead to help shape the future of the organisation that supports the Armed Forces community across the UK and beyond. This is a rare opportunity to lead a high-profile transformation programme that will influence the experience of more than 2,000 colleagues, strengthening how we work together to deliver our mission. As Culture Transformation Lead, you will lead a complex, organisation-wide programme focused on embedding a positive, inclusive and high-performing culture. Working closely with the Executive team, you will deliver against a strategic roadmap that aligns culture, behaviours and ways of working with SSAFA's vision and values. You will oversee a range of interconnected initiatives, including leadership capability, behavioural standards, employee and volunteer experience, governance, communications, systems and organisational development, ensuring these come together as a coherent and sustainable programme of change. About the Team Reporting directly to the CEO and working closely with the Executive team, you will play a key role in shaping organisational priorities and influencing decision-making at the highest level. You will partner with leaders across SSAFA to build engagement, maintain momentum and ensure culture is considered in everything we do. You will also support a network of Culture Ambassadors drawn from across the organisation, creating opportunities for staff and volunteers to contribute to, influence and champion the transformation. Through this network, you will help build trust, strengthen connections and foster a shared sense of purpose across our diverse community. Supported by Executive sponsors and key stakeholders, you will ensure culture transformation is fully embedded within SSAFA's strategy, governance and long-term success. About you You will have proven experience of managing large-scale, complex organisational culture or change transformation programmes with multiple project streams. To take our people on the journey with you, you will: be committed to SSAFA's values and role model inclusive, collaborative and courageous behaviours to drive lasting culture change; bring a strong understanding of organisational culture, behavioural change, leadership development and organisational design; use people insights and data to identify opportunities, shape decisions and measure impact; thrive in ambiguity, demonstrating resilience, adaptability and sound judgement when priorities shift; have a high level of emotional intelligence and the ability to build effective relationships across all levels of the organisation. be able to champion meaningful change by constructively championing norms and challenge constructively with authenticity and respect; engage, inspire and motivate diverse audiences through excellent communication, facilitation and coaching skills; combine strategic thinking with strong project management, analytical and creative problem-solving skills; About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family - any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. Closing date: Midnight on 22 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: w/c 03 August 2026
Jul 09, 2026
Full time
Are you passionate about driving positive change and shaping organisational culture? SSAFA, the Armed Forces charity, is seeking a Culture Transformation Lead to help shape the future of the organisation that supports the Armed Forces community across the UK and beyond. This is a rare opportunity to lead a high-profile transformation programme that will influence the experience of more than 2,000 colleagues, strengthening how we work together to deliver our mission. As Culture Transformation Lead, you will lead a complex, organisation-wide programme focused on embedding a positive, inclusive and high-performing culture. Working closely with the Executive team, you will deliver against a strategic roadmap that aligns culture, behaviours and ways of working with SSAFA's vision and values. You will oversee a range of interconnected initiatives, including leadership capability, behavioural standards, employee and volunteer experience, governance, communications, systems and organisational development, ensuring these come together as a coherent and sustainable programme of change. About the Team Reporting directly to the CEO and working closely with the Executive team, you will play a key role in shaping organisational priorities and influencing decision-making at the highest level. You will partner with leaders across SSAFA to build engagement, maintain momentum and ensure culture is considered in everything we do. You will also support a network of Culture Ambassadors drawn from across the organisation, creating opportunities for staff and volunteers to contribute to, influence and champion the transformation. Through this network, you will help build trust, strengthen connections and foster a shared sense of purpose across our diverse community. Supported by Executive sponsors and key stakeholders, you will ensure culture transformation is fully embedded within SSAFA's strategy, governance and long-term success. About you You will have proven experience of managing large-scale, complex organisational culture or change transformation programmes with multiple project streams. To take our people on the journey with you, you will: be committed to SSAFA's values and role model inclusive, collaborative and courageous behaviours to drive lasting culture change; bring a strong understanding of organisational culture, behavioural change, leadership development and organisational design; use people insights and data to identify opportunities, shape decisions and measure impact; thrive in ambiguity, demonstrating resilience, adaptability and sound judgement when priorities shift; have a high level of emotional intelligence and the ability to build effective relationships across all levels of the organisation. be able to champion meaningful change by constructively championing norms and challenge constructively with authenticity and respect; engage, inspire and motivate diverse audiences through excellent communication, facilitation and coaching skills; combine strategic thinking with strong project management, analytical and creative problem-solving skills; About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family - any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. Closing date: Midnight on 22 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: w/c 03 August 2026
As the Operations Support Coordinator at SSAFA's Glasgow's Helping Heroes, you will ensure the smooth day to day running of the service while supporting delivery of projects for serving Armed Forces personnel, veterans and their families across Glasgow. You will act as a first point of contact for beneficiaries and partner organisations. You will provide a welcoming and responsive service, manage enquiries, coordinate appointments and maintain accurate records. You will direct individuals to the most appropriate support and use effective triage to ensure timely access to services. You will provide consistent administrative support across the team. You will coordinate office activity, manage data and support reporting requirements. You will maintain accurate client records across systems and ensure information is handled in line with policy and data protection standards. You will support delivery of projects, events and activities that benefit the Armed Forces community. You will work with colleagues and partners to plan and deliver these effectively. You will also support social media and communications activity, helping to produce clear and accessible content that raises awareness of available services. You will work closely with colleagues across Glasgow's Helping Heroes and the wider SSAFA network to support a person centred approach. You will help improve outcomes by ensuring people access the right support at the right time. The role requires strong organisation, attention to detail and the ability to manage competing priorities. You will work across office, community and partner locations as required. We are a dog friendly organisation. About the team GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long term housing solutions. The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. You'll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours. About you This is a rewarding role for someone who is organised, proactive, compassionate and adaptable, with a strong commitment to supporting the Armed Forces community. We welcome applications from individuals with relevant experience or transferable skills who are motivated to make a positive difference to the lives of serving personnel, veterans and their families. You will be highly organised and able to manage a varied workload, balancing competing priorities while maintaining accuracy and attention to detail. You will work independently and use initiative to solve problems, meet deadlines and respond to changing demands. Strong administrative skills and proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel and OneDrive, are essential. You will communicate clearly and build positive relationships with beneficiaries, colleagues, partners and stakeholders. You will act as a first point of contact, handle enquiries professionally and ensure people access appropriate support. You will maintain confidentiality and manage data responsibly in line with requirements. Experience supporting people with complex needs is desirable, alongside knowledge of statutory and voluntary services in Scotland. Understanding the Armed Forces community is essential, and knowledge of veterans' services is beneficial. You will work collaboratively, support others and help achieve positive outcomes. You will stay calm, resilient and professional in challenging situations. You will commit to learning, travel locally and work flexibly, including some evenings. Disclosure Scotland check will be required for this role. You will also contribute to service improvement and support effective coordination of activities. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Jul 08, 2026
Full time
As the Operations Support Coordinator at SSAFA's Glasgow's Helping Heroes, you will ensure the smooth day to day running of the service while supporting delivery of projects for serving Armed Forces personnel, veterans and their families across Glasgow. You will act as a first point of contact for beneficiaries and partner organisations. You will provide a welcoming and responsive service, manage enquiries, coordinate appointments and maintain accurate records. You will direct individuals to the most appropriate support and use effective triage to ensure timely access to services. You will provide consistent administrative support across the team. You will coordinate office activity, manage data and support reporting requirements. You will maintain accurate client records across systems and ensure information is handled in line with policy and data protection standards. You will support delivery of projects, events and activities that benefit the Armed Forces community. You will work with colleagues and partners to plan and deliver these effectively. You will also support social media and communications activity, helping to produce clear and accessible content that raises awareness of available services. You will work closely with colleagues across Glasgow's Helping Heroes and the wider SSAFA network to support a person centred approach. You will help improve outcomes by ensuring people access the right support at the right time. The role requires strong organisation, attention to detail and the ability to manage competing priorities. You will work across office, community and partner locations as required. We are a dog friendly organisation. About the team GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long term housing solutions. The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. You'll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours. About you This is a rewarding role for someone who is organised, proactive, compassionate and adaptable, with a strong commitment to supporting the Armed Forces community. We welcome applications from individuals with relevant experience or transferable skills who are motivated to make a positive difference to the lives of serving personnel, veterans and their families. You will be highly organised and able to manage a varied workload, balancing competing priorities while maintaining accuracy and attention to detail. You will work independently and use initiative to solve problems, meet deadlines and respond to changing demands. Strong administrative skills and proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel and OneDrive, are essential. You will communicate clearly and build positive relationships with beneficiaries, colleagues, partners and stakeholders. You will act as a first point of contact, handle enquiries professionally and ensure people access appropriate support. You will maintain confidentiality and manage data responsibly in line with requirements. Experience supporting people with complex needs is desirable, alongside knowledge of statutory and voluntary services in Scotland. Understanding the Armed Forces community is essential, and knowledge of veterans' services is beneficial. You will work collaboratively, support others and help achieve positive outcomes. You will stay calm, resilient and professional in challenging situations. You will commit to learning, travel locally and work flexibly, including some evenings. Disclosure Scotland check will be required for this role. You will also contribute to service improvement and support effective coordination of activities. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
This role is internally known as Senior People Officer As Senior People Officer, you'll play a key role in delivering a high-quality People service across SSAFA. You'll provide trusted advice and guidance to managers and employees across the full employee lifecycle, with a particular focus on employee relations, wellbeing, engagement and inclusion. Based at SSAFA's Central Office in London, the role offers flexibility to work remotely in line with organisational needs. You must be willing and able to travel to the office at short notice when required. This role is ideal for someone with solid HR generalist experience who is looking for the next exciting step in their career and wants to broaden their experience across: Employee relations and case management Influencing and coaching managers Wellbeing, engagement and inclusion initiatives Organisational change and people projects Policy development and continuous improvement Unlike many HR roles that focus on a single specialism, this position offers genuine variety and exposure across the People function. You'll have the opportunity to build a well-rounded skillset while making a meaningful contribution to an organisation that supports our Armed Forces community. About the team You'll join a collaborative and supportive People & Organisational Development team that is passionate about delivering an excellent service and continuously improving the employee experience. We value partnership, professionalism, compassion and inclusion, working together to help colleagues and managers thrive. In this role, you'll work closely with: Learning & Organisational Development People Systems & Operations Leaders and managers Project and change teams Internal Communications and other corporate functions This cross-organisational exposure will give you valuable insight into how different teams work together to support SSAFA's mission. About you You thrive on building relationships and working collaboratively with others. You enjoy helping people find practical solutions to challenges and can adapt your approach to work effectively with a wide range of colleagues, and managers, balancing empathy with sound judgement, You'll be comfortable working in a fast-paced environment where priorities can change. We're looking for someone who: Has experience in a generalist HR role and is looking for the next step in their career. Can adapt their communication style to different teams, personalities and levels of seniority. Has some experience supporting employees and managers with employee relations and people-related matters for example; diversity and inclusion/ sickness and wellbeing matters/ issues in probation/ conduct and or grievance issues. Enjoys working as part of a team and collaborating to achieve shared outcomes. Has strong organisational skills and can manage multiple priorities effectively. Is curios and committed to improving the employee experience. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. Closing date: Midnight on Wednesday 22 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
Jul 08, 2026
Full time
This role is internally known as Senior People Officer As Senior People Officer, you'll play a key role in delivering a high-quality People service across SSAFA. You'll provide trusted advice and guidance to managers and employees across the full employee lifecycle, with a particular focus on employee relations, wellbeing, engagement and inclusion. Based at SSAFA's Central Office in London, the role offers flexibility to work remotely in line with organisational needs. You must be willing and able to travel to the office at short notice when required. This role is ideal for someone with solid HR generalist experience who is looking for the next exciting step in their career and wants to broaden their experience across: Employee relations and case management Influencing and coaching managers Wellbeing, engagement and inclusion initiatives Organisational change and people projects Policy development and continuous improvement Unlike many HR roles that focus on a single specialism, this position offers genuine variety and exposure across the People function. You'll have the opportunity to build a well-rounded skillset while making a meaningful contribution to an organisation that supports our Armed Forces community. About the team You'll join a collaborative and supportive People & Organisational Development team that is passionate about delivering an excellent service and continuously improving the employee experience. We value partnership, professionalism, compassion and inclusion, working together to help colleagues and managers thrive. In this role, you'll work closely with: Learning & Organisational Development People Systems & Operations Leaders and managers Project and change teams Internal Communications and other corporate functions This cross-organisational exposure will give you valuable insight into how different teams work together to support SSAFA's mission. About you You thrive on building relationships and working collaboratively with others. You enjoy helping people find practical solutions to challenges and can adapt your approach to work effectively with a wide range of colleagues, and managers, balancing empathy with sound judgement, You'll be comfortable working in a fast-paced environment where priorities can change. We're looking for someone who: Has experience in a generalist HR role and is looking for the next step in their career. Can adapt their communication style to different teams, personalities and levels of seniority. Has some experience supporting employees and managers with employee relations and people-related matters for example; diversity and inclusion/ sickness and wellbeing matters/ issues in probation/ conduct and or grievance issues. Enjoys working as part of a team and collaborating to achieve shared outcomes. Has strong organisational skills and can manage multiple priorities effectively. Is curios and committed to improving the employee experience. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. Closing date: Midnight on Wednesday 22 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
About the role Our passionate Regional Casework Coordinators are SSAFA s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable. About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Tuesday 09 June 2026 Interviews: TBC
May 28, 2026
Full time
About the role Our passionate Regional Casework Coordinators are SSAFA s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable. About SSAFA SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. We are here for that person and their family any time they need us, in any way they need us, for as long as they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Tuesday 09 June 2026 Interviews: TBC
About the role As a Support and Wellbeing Advisor at SSAFA s Glasgow s Helping Heroes, you will play a key role in delivering high quality, person centred support to the Armed Forces Community across Glasgow and surrounding areas. You will provide advice, practical support, and casework, ensuring each beneficiary receives tailored support that meets their individual needs. You will promote inclusion, remove barriers, and improve access to services. From triaging new enquiries to managing a varied caseload, you will be at the frontline of our work with Armed Forces community, including their families. You will build and maintain strong working relationships through regular liaison with external partners, including Glasgow City Council, other local authorities, and GP practices. You will also support the planning and delivery of social and resilience building projects. Outreach is delivered through external clinics across the city to extend reach and strengthen community engagement. A key part of the role involves securing funding to support beneficiaries with household goods, essential food and energy costs, and debt related support. This is a varied and rewarding role where no two days are the same. You will develop experience in multi agency working, safeguarding, and crisis intervention, while strengthening your skills in case management and project delivery. If you want to build strong community links or support the Armed Forces Community, this role offers a clear opportunity to make a meaningful difference for those who have Served. As a pet friendly service, GHH regularly supports beneficiaries who may have assistance or support animals. About the team The team is based in a dog friendly office at the Pearce Institute in Govan, Glasgow, with the option to work remotely one day per week after probation. GHH is a partnership between SSAFA and Glasgow City Council, delivering trusted support to serving personnel, veterans, and their families during times of need. Our approach is trauma-informed and focused on delivering intense, holistic wraparound support. This means addressing not only housing needs but also the wider challenges that impact stability, such as mental health, financial wellbeing, and social inclusion. Every intervention is designed to reduce risk, build resilience, and empower beneficiaries to sustain long-term housing solutions. The GHH team works closely with key partners. These include Glasgow City Homeless Casework Teams, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services. You also attend stakeholder events out with office hours. About you This is a rewarding role for someone who is proactive organised compassionate and resilient with a clear commitment to improving outcomes for the Armed Forces Community. We welcome applicants with relevant experience or strong transferable skills and a genuine interest in working with people affected by complex trauma. You will need to be motivated enthusiastic and organised with the confidence to manage your workload and make sound decisions under pressure. Integrity and a commitment to doing the right thing are essential alongside the ability to maintain boundaries and adapt your approach when challenges arise. You will manage a varied caseload delivering holistic person centred support and helping beneficiaries navigate services during periods of crisis. Strong communication emotional awareness and problem solving skills are essential when supporting people with urgent and complex needs. The role involves travel across the city and surrounding areas with outreach delivered from community venues and beneficiaries homes. You must be comfortable responding to change and uncertainty. About SSAFA SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us. SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Sunday 07 June 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
May 22, 2026
Full time
About the role As a Support and Wellbeing Advisor at SSAFA s Glasgow s Helping Heroes, you will play a key role in delivering high quality, person centred support to the Armed Forces Community across Glasgow and surrounding areas. You will provide advice, practical support, and casework, ensuring each beneficiary receives tailored support that meets their individual needs. You will promote inclusion, remove barriers, and improve access to services. From triaging new enquiries to managing a varied caseload, you will be at the frontline of our work with Armed Forces community, including their families. You will build and maintain strong working relationships through regular liaison with external partners, including Glasgow City Council, other local authorities, and GP practices. You will also support the planning and delivery of social and resilience building projects. Outreach is delivered through external clinics across the city to extend reach and strengthen community engagement. A key part of the role involves securing funding to support beneficiaries with household goods, essential food and energy costs, and debt related support. This is a varied and rewarding role where no two days are the same. You will develop experience in multi agency working, safeguarding, and crisis intervention, while strengthening your skills in case management and project delivery. If you want to build strong community links or support the Armed Forces Community, this role offers a clear opportunity to make a meaningful difference for those who have Served. As a pet friendly service, GHH regularly supports beneficiaries who may have assistance or support animals. About the team The team is based in a dog friendly office at the Pearce Institute in Govan, Glasgow, with the option to work remotely one day per week after probation. GHH is a partnership between SSAFA and Glasgow City Council, delivering trusted support to serving personnel, veterans, and their families during times of need. Our approach is trauma-informed and focused on delivering intense, holistic wraparound support. This means addressing not only housing needs but also the wider challenges that impact stability, such as mental health, financial wellbeing, and social inclusion. Every intervention is designed to reduce risk, build resilience, and empower beneficiaries to sustain long-term housing solutions. The GHH team works closely with key partners. These include Glasgow City Homeless Casework Teams, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services. You also attend stakeholder events out with office hours. About you This is a rewarding role for someone who is proactive organised compassionate and resilient with a clear commitment to improving outcomes for the Armed Forces Community. We welcome applicants with relevant experience or strong transferable skills and a genuine interest in working with people affected by complex trauma. You will need to be motivated enthusiastic and organised with the confidence to manage your workload and make sound decisions under pressure. Integrity and a commitment to doing the right thing are essential alongside the ability to maintain boundaries and adapt your approach when challenges arise. You will manage a varied caseload delivering holistic person centred support and helping beneficiaries navigate services during periods of crisis. Strong communication emotional awareness and problem solving skills are essential when supporting people with urgent and complex needs. The role involves travel across the city and surrounding areas with outreach delivered from community venues and beneficiaries homes. You must be comfortable responding to change and uncertainty. About SSAFA SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us. SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Sunday 07 June 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: TBC
