Feather Grey Consulting

Customer Success Executive Drive Impact for Leading FMCG Brands - Leeds Hybrid Working We re partnering with a brilliant FMCG field marketing agency that works closely with major household-name brands to improve how products perform in grocery retail. By combining data-led insight, industry expertise, and a nationwide field network, they help clients fix issues fast, grow distribution, and drive measurable in-store results. They now have an exciting opportunity for a Customer Success Executive to join the team, working on-site with a major FMCG partner and playing a key role in shaping strategy, driving performance, and managing day-to-day delivery. This is a varied, high-impact role blending data analysis, commercial thinking, relationship building, and operational ownership perfect for someone who loves solving problems, spotting opportunities, and working closely with clients. What you ll be doing Work on-site with the client s senior team (3 days per week) to understand priorities, share insight, and align on strategy. Build trusted relationships across the account, becoming the go-to contact for day-to-day support and longer-term planning. Use advanced retail analytics to identify issues, trends, and commercial opportunities across grocery retail. Work with a third-party field team (2,800+ people nationwide) to brief activity, set targets, track performance, and drive best-in-class execution. Manage the full lifecycle of in-store activity from briefing and setup through to analysis, reporting, and recommendations. Build and maintain key documents such as promotional plans, NPD launches, and quarterly priorities. Produce accurate, insight-led reports that bring data to life and show performance against KPIs. Support wider business growth by spotting new commercial opportunities and contributing ideas for improved service delivery. Share best practice internally, helping strengthen and refine the On-Demand service model. About you Experience in FMCG, retail, or field marketing within a customer success, account management, analytics, commercial, or operations role. Strong data literacy confident interpreting trends, spotting issues, and turning numbers into clear actions. A brilliant relationship builder who communicates clearly and earns trust quickly. Commercially minded with an understanding of how brands grow in grocery retail. Highly organised, comfortable managing multiple priorities, and able to work at pace. Proactive, curious, and solutions-focused you enjoy problem-solving and improving processes. Confident presenting insight, recommendations, and results to senior stakeholders. Full UK driving licence and access to your own vehicle is essential. Location & Travel Home-based with three days per week on-site at the client s office in Leeds National travel as needed for client meetings or field visits Salary & Benefits £38k base salary Car Allowance 10% Performance bonus Comprehensive benefits package Supportive, collaborative culture with real progression routes Why apply? This is a rare opportunity to work at the intersection of data, strategy, and field execution , supporting a major FMCG brand while learning from an experienced and high-performing team.