IAG Loyalty

Who we are We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The Opportunity IAG Loyalty is fast becoming a Platform as a Service business. As a result, we are looking for a highly capable individual to join our security team. The candidate will have a strong technical background and experience in implementing best practice security controls within cloud and DevOps. They will be comfortable working in a cloud-native environment where high rates of technology change are the norm. We are looking for someone who can lead the delivery of a number of our security engineering objectives, be responsible for the effective operation of the tools that help keep our organisation secure and manage a small team of security engineer. This role is based out of our London office. We call our approach to hybrid working The Blend - it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list. What you'll be doing You will lead the Platform Security practice within our security team, driving key initiatives to enhance the security of our cloud platform and software development lifecycle. This involves coordinating and contributing to continuous security improvements, developing secure-by-default patterns for engineering teams, and maintaining critical security tools such as CSPM and CNAPP. In addition, you'll write scripts and build automation tools to streamline security activities, work cross-functionally to ensure effective monitoring and incident response, and collaborate closely with product teams to provide guidance and encourage adoption of security best practices. You'll also take part in an on-call rotation to support timely and effective incident response when needed. What we're looking for Cloud engineering experience with security tooling and cloud workload protection Skilled in DevOps, AWS, Infrastructure as Code (Terraform), and scripting (Python, Bash) Knowledge of secure engineering standards (OWASP, CIS, NIST) and Agile/DevOps practices Experienced with CSPM, CNAPP, security incident response, and SIEM tools Ability to evaluate and recommend new security technologies Clear communicator focused on enhancing developer experience Calm, evidence-based decision-making under pressure Entrepreneurial, goal-oriented, and innovative Comfortable sharing best practices across the organisation We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity We are seeking an experienced and commercially minded Finance Lead to join IAG Loyalty's dynamic Retail business. Leading a high performing team of two finance professionals, the successful candidate will be responsible for driving financial insight, performance, planning and reporting across the diverse portfolio of online B2C propositions within our Retail business, including: a direct to consumer wine and Apple store proposition; affiliate marketing website; online travel booking portal; and an Avios sales platform. Reporting to the Head of Finance - Loyalty and Retail, and partnering closely with the IAG Loyalty Chief Retail Officer and his leadership team, this individual will play a key role in shaping business strategy and financial performance across each of these fast-paced digital channels. What you will be doing: Leading all financial activities for the group's Retail business, including month-end close, forecasting, budgeting, variance analysis, and statutory reporting. Acting as a strategic advisor to the Chief Retail Officer and their senior leadership team, proactively driving financial planning and performance improvement. Delivering insightful commercial analysis to identify opportunities, risks, and performance trends across all product lines. Partnering with the CRO's leadership team to evaluate commercial investment opportunities, including financial modelling and appraisal of new initiatives or promotions. Co-ordinating the development of financial plans for redemption with the Loyalty Finance Lead - Air Partner. Managing and developing a team of three finance professionals (two onshore and one offshore), ensuring high standards of analysis, accuracy, and business engagement. Ensure financial compliance and accurate statutory accounts for each entity, in partnership with external auditors and internal teams. What we are looking for: Fully qualified accountant (e.g., ACA, ACCA, CIMA) with a minimum of 5 years post-qualified experience. Proven experience in a commercial finance or business partnering role, ideally within an e-commerce or digital retail environment. Strong understanding of online business models, customer metrics, and digital performance drivers. Skilled in financial modelling, investment appraisal, and presenting complex financial data in a clear, actionable format. Excellent interpersonal skills, with the ability to influence and build relationships across both finance and non-finance stakeholders Excellent verbal, written, numeracy and organisation skills, ensuring content is adapted to the relevant audience. Comfortable managing multiple priorities in a dynamic, high-growth setting Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity As a Senior Data Quality Assurance Engineer, you'll play a vital role in ensuring the accuracy, integrity, and reliability of data within our organisation. You'll be responsible for developing and implementing data quality standards, processes, and best practices to maintain high data quality throughout the data lifecycle. Your expertise in data validation, testing methodologies, and quality assurance techniques will contribute to the successful delivery of data-driven initiatives and enable us to make informed decisions across the organisation, as well as keeping us compliant with regulatory requirements and industry standards. You'll collaborate closely with cross-functional teams, including data engineers, data scientists, and wider business stakeholders, to establish data quality criteria and provide guidance and training on data quality best practices, tools and technologies. What you'll get up to In this role, you will be responsible for designing and executing comprehensive data validation strategies, including data profiling, cleansing, and transformation, to identify and rectify data quality issues. You'll conduct data quality assessments and audits to ensure adherence to standards and identify areas for improvement. Your work will involve creating and maintaining dashboards and reports that provide visibility into data quality metrics and trends. Collaborating closely with data engineering teams, you will design and implement automated data quality checks and monitoring processes. Additionally, you will perform root cause analysis for data quality issues, identifying underlying causes and proposing effective solutions. You will also assist product teams in developing and executing test plans, cases, and scripts to validate data transformation and integration processes. Staying updated on emerging trends and technologies in data quality management, you will recommend innovative solutions to enhance data quality practices within the organisation. What we need from you Proven experience as a Senior Data Quality Assurance Engineer or similar role. A strong understanding of data quality concepts, methodologies, and best practices. Proficiency in SQL and data querying for data validation and testing purposes. Hands-on experience with Snowflake, Airflow or Matillion would be ideal. Familiarity with data integration, ETL processes, and data governance frameworks. Solid understanding of data structures, relational databases, and data modelling concepts. Excellent analytical and problem-solving skills with the ability to identify data quality issues and propose effective solutions. Effective communication skills to collaborate with cross-functional teams and convey complex data quality concepts to non-technical stakeholders. Familiarity with data privacy and regulatory compliance requirements is a plus. Professional certifications in data quality or related areas (e.g. Certified Data Management Professional) would definitely be a bonus. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. In return you'll get perks that take you places: Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees. Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one. 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance). Company pension of 9% (6% contribution from IAGL, 3% employee contribution). 25 days annual leave, + 2 days charity leave and a day off on your birthday. New joiner, birthday and recognition Avios. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The Opportunity IAG Loyalty is rapidly evolving into a Platform as a Service business, and we are looking for a Senior Cyber Security Consultant to join our GRC Security Team. If you have a strong understanding of security controls, compliance standards, and a passion for ensuring robust security across platforms, this is the role for you! As a key member of our security team, you will conduct security assurance activities, including assessing projects, suppliers, and key partners, while ensuring compliance with ISO 27001 and SOC 2 standards. You'll work closely with cross-functional teams, helping us stay ahead of security risks and maintain compliance at the speed of DevOps. What you'll get up to You will provide expert security advice to product teams and the wider organisation, ensuring that our platform meets security compliance obligations across multiple frameworks and regulations, including ISO 27001, SOC 2, NIST CSF, and PCI. You'll play a key role in responding to partner security audits and maintaining an effective cyber security training and awareness program. Additionally, you'll manage cyber risk, reporting and communicating risks to leadership teams, while maintaining ISMS processes and documentation, including our security policy set. You will also be responsible for managing GRC team tools, including our compliance automation tool, and collaborating with other governance functions, such as the wider IAG group oversight team, internal audit, privacy, legal, and compliance teams. After the probation period, you will join a 24x7 on-call security escalation rota to ensure timely response to security incidents. What we need from you Experience in GRC-related cybersecurity, managing security standards like ISO 27001, SOC 2, NIST CSF, and PCI Strong understanding of enterprise IT, including cloud, SaaS, and associated cyber risks Proven ability to manage and mitigate cyber risks across systems and processes Experience conducting security audits and ensuring compliance with security frameworks Knowledge of cyber risk management and security incident response Ability to balance security priorities with business goals in a risk-based approach Excellent communication and collaboration skills, building strong partnerships across teams We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.

Who we are We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, BA Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity As an Associate Product Owner, you'll play a key role in managing digital products within the Flight Team. You'll be responsible for overseeing all reward flight products across our web channels, while also supporting the Avios app and other business areas. Our goal is to create an exceptional experience that helps customers easily find and book the best reward flights. This involves designing inspiring customer journeys, developing powerful flight search features, and maintaining a robust set of flight APIs to enable seamless interactions. What you'll get up to You will collaborate with Software Engineers, QA Engineers, and Designers to deliver your product roadmap, managing the team's agile delivery model and leading key ceremonies. Clear communication is vital, and you'll convey product goals through well-defined user stories. You'll set and prioritise the roadmap, informed by business priorities, customer insights, and analytics, ensuring the product delivers maximum value. Alongside ensuring the live product operates safely and meets DORA targets, you'll support the Product Manager with stakeholder updates, providing transparency on progress and future plans. Additionally, you'll manage the product budget, ensuring spending is efficient and aligned with business objectives. What we need from you Experience working with or learning about agile product teams and methodologies. A keen interest in creating exceptional B2C product experiences. The ability to see how your product fits into the broader context of the area, channel, and business. Strong skills in coaching and guiding teams to deliver on product roadmaps. High potential to develop across the diverse skillset required for product ownership. Willingness and flexibility to travel abroad. The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed). We might not be right for you if: You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.