Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Lead and support our Customer Service and Product Training Managers Foster a strong team culture with clear goals, collaboration, and accountability Champion professional development and operational excellence Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and stakeholder management skills Customer-first mindset with a bias for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick office) Close collaboration with senior leadership 25 days annual holiday + 8 public bank holidays Pension plan Health insurance 24/7 Employee Assistance Programme (EAP) Company share scheme Free on-site car parking Monthly 'Moasure Munch' team lunches A supportive and collaborative culture with opportunities to develop and grow. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to . Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Jul 26, 2025
Full time
Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: We're looking for a strategic and customer-focused leader to join our management team as Customer Experience Manager. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping us improve how customers learn, adapt, and get real value from our product. You'll lead our Customer Service Manager and Product Training Manager, supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop our customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to solve customer problems and scale customer impact. Key Responsibilities: Lead and support our Customer Service and Product Training Managers Foster a strong team culture with clear goals, collaboration, and accountability Champion professional development and operational excellence Ensure world-class customer support by enabling the team with tools and training to improve response workflows and to maximise service effectiveness. Customer Journey & Enablement Optimise the customer journey, reducing friction across product onboarding, training, and post-sale support Oversee the creation and development of educational resources (video tutorials, user manuals, online and in-person training) that empower users to get the most from our product Prioritise content development for all user levels (beginner to advanced), ensuring alignment with customer needs and use cases. Use customer feedback (e.g. NPS survey feedback, support tickets, product reviews and call recordings) to identify pain points and opportunities to improve training content, onboarding sequences and customer satisfaction Represent the customer across internal teams (Product, Marketing & Video Production) by sharing their feedback to help shape product development decisions and marketing strategy. Continuous Improvement & Strategic Impact Identify and address recurring customer issues through long-term and scalable solutions Collaborate cross-functionally to drive process improvements that enhance customer outcomes. Metrics & Reporting Own NPS strategy and reporting, leveraging data to inform priorities, measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product-led environment Strong team leadership and stakeholder management skills Customer-first mindset with a bias for action and improvement Analytical and data-informed approach to decision-making Experience working cross-functionally with product, engineering, and marketing Bonus: exposure to Agile, Lean, or continuous improvement methodologies. Why Join Us? Work in a fast-growing, innovative tech company making a global impact Hybrid working arrangements (2 days/week in our Warwick office) Close collaboration with senior leadership 25 days annual holiday + 8 public bank holidays Pension plan Health insurance 24/7 Employee Assistance Programme (EAP) Company share scheme Free on-site car parking Monthly 'Moasure Munch' team lunches A supportive and collaborative culture with opportunities to develop and grow. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to . Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Role Overview: We're looking for a Marketing Specialist who'll help Moasure expand its global reach by developing and executing innovative strategies to launch and promote an exciting new product. Founded in 2014, Moasure has developed the world's first motion-based measuring tool, which is today transforming a host of industries across the globe and is redefining how people will measure in the future. Listed as one of Europe's fastest-growing companies by the Financial Times/Statista ranking in 2024, demand and interest in Moasure's motion-based measuring technology continues to grow exponentially. Having won two King's Awards for Enterprise in 2024 and having been ranked in 9th place in the Sunday Times 100 Tech 2025, it really is an exciting time to join Moasure on its journey. Additionally, Moasure is a certified Great Place to Work - ranking 3rd Best SME to Work for in the UK and 9th in Best Workplaces for Development 2024 (Small Business Category). Based in Warwick, we offer a number of benefits including comprehensive training on Moasure products, flexible and hybrid working (1 to 2 days office-based), a generous profit and performance bonus scheme and a cash care health scheme. Responsibilities: Develop comprehensive marketing strategies to promote Moasure's product to various segments and industries Develop compelling messaging that communicates Moasure's value proposition specific to different customer personas Conduct thorough market research through interviews, surveys, customer visits and events to understand industry trends, customer habits and behaviour, preferences and pain points, and opportunities for growth Develop and oversee the production of all marketing materials and assets, ensuring that they are on brand and effectively communicate Moasure's value proposition Manage the creation and maintenance of website content, email marketing content, brochures, video content, digital and traditional advertising, tradeshow/event materials, presentations Demonstrate creativity in identifying and testing cost-effective strategies to acquire new customers Act as the marketing expert within cross-functional teams; advertising, product development, partnerships, event planning, business development Provide colleagues with insights gleaned from research that inform strategic decisions and ongoing product development Close collaboration with colleagues in content development, performance marketing and advertising, influencer marketing, global marketing, events planning, business development and training to ensure a comprehensive and integrated approach to market penetration. Requirements: 3+ years' experience in marketing, developing and executing successful marketing campaigns Competence in market research, analysing data and ability to use data to drive marketing decisions and strategies Excellent verbal and written communication skills Ability to plan clear and persuasive marketing materials. Desirable: Experience with product launches Experience in the technology industry. Why Join Moasure? Dynamic, innovative working environment Hybrid working arrangements Supportive team culture Professional development opportunities 25 days' annual holiday 8 public bank holidays Share scheme Pension Healthcare cash plan 24/7 EAP support line Discount schemes Free car parking Regular team events. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Feb 13, 2025
Full time
Role Overview: We're looking for a Marketing Specialist who'll help Moasure expand its global reach by developing and executing innovative strategies to launch and promote an exciting new product. Founded in 2014, Moasure has developed the world's first motion-based measuring tool, which is today transforming a host of industries across the globe and is redefining how people will measure in the future. Listed as one of Europe's fastest-growing companies by the Financial Times/Statista ranking in 2024, demand and interest in Moasure's motion-based measuring technology continues to grow exponentially. Having won two King's Awards for Enterprise in 2024 and having been ranked in 9th place in the Sunday Times 100 Tech 2025, it really is an exciting time to join Moasure on its journey. Additionally, Moasure is a certified Great Place to Work - ranking 3rd Best SME to Work for in the UK and 9th in Best Workplaces for Development 2024 (Small Business Category). Based in Warwick, we offer a number of benefits including comprehensive training on Moasure products, flexible and hybrid working (1 to 2 days office-based), a generous profit and performance bonus scheme and a cash care health scheme. Responsibilities: Develop comprehensive marketing strategies to promote Moasure's product to various segments and industries Develop compelling messaging that communicates Moasure's value proposition specific to different customer personas Conduct thorough market research through interviews, surveys, customer visits and events to understand industry trends, customer habits and behaviour, preferences and pain points, and opportunities for growth Develop and oversee the production of all marketing materials and assets, ensuring that they are on brand and effectively communicate Moasure's value proposition Manage the creation and maintenance of website content, email marketing content, brochures, video content, digital and traditional advertising, tradeshow/event materials, presentations Demonstrate creativity in identifying and testing cost-effective strategies to acquire new customers Act as the marketing expert within cross-functional teams; advertising, product development, partnerships, event planning, business development Provide colleagues with insights gleaned from research that inform strategic decisions and ongoing product development Close collaboration with colleagues in content development, performance marketing and advertising, influencer marketing, global marketing, events planning, business development and training to ensure a comprehensive and integrated approach to market penetration. Requirements: 3+ years' experience in marketing, developing and executing successful marketing campaigns Competence in market research, analysing data and ability to use data to drive marketing decisions and strategies Excellent verbal and written communication skills Ability to plan clear and persuasive marketing materials. Desirable: Experience with product launches Experience in the technology industry. Why Join Moasure? Dynamic, innovative working environment Hybrid working arrangements Supportive team culture Professional development opportunities 25 days' annual holiday 8 public bank holidays Share scheme Pension Healthcare cash plan 24/7 EAP support line Discount schemes Free car parking Regular team events. If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Moasure is a technology company with a unique and innovative product. With a focus on innovation and excellence, we are changing the way many industries measure in their day-to-day business. We are on the lookout for a Marketing Executive who is fluent in English, Dutch, and French desirable to join our existing Marketing Team and help drive our growth in the Benelux region. Overview: The Marketing Executive will play a crucial role in developing and executing marketing strategies tailored to Belgium, the Netherlands, and Luxembourg. This position requires a deep understanding of the local market dynamics, consumer behaviour, and cultural nuances. The successful candidate will collaborate with cross-functional teams to drive brand awareness, customer engagement, and commercial growth across the region. Key Responsibilities: Translate and localise all aspects of Moasure's website into Dutch, including product descriptions, email marketing assets, video subtitles, and voiceovers/voice recordings Resolve incoming inquiries from new and existing customers across the Benelux region Liaise with our European Union order fulfilment partner to investigate any shipping problems or delays within the region Work with the Marketing team to replicate and execute Moasure's successful digital marketing campaigns across the Benelux markets Research and develop influencer marketing by building relationships with influencers in Moasure's target industries, such as landscaping, construction, architecture, and surveying Identify and evaluate advertising and collaboration opportunities with regional industry publications, Facebook groups, online forums, and communities Collaborate with the Marketing team to test and develop strategies to increase sales across new and existing channels within the Benelux market Evaluate and report on website and market performance, including website traffic, advertising effectiveness, and sales metrics Organise and represent Moasure at key industry events and trade shows in Belgium, the Netherlands, and Luxembourg Monitor and process product returns while providing excellent after-sales service Align with and promote Moasure's brand identity within the Benelux market Monitor key product stock levels and coordinate restocking efforts Observe and report on buyer behaviour, feedback, and questions specific to the Benelux region. Essential Skills: Fluent in English, Dutch, and French would be desirable with excellent written and verbal communication skills Minimum of 2 years' experience in eCommerce or digital marketing Strong understanding of cultural nuances and consumer behaviour in Belgium, the Netherlands, and Luxembourg Ability to work independently and manage multiple projects simultaneously. Desirable Skills: Experience with Shopify platform Familiarity with Google Analytics and data-driven marketing Knowledge of Facebook advertising, SEO, and PPC best practices Previous experience working with international teams. Why Join Us? Opportunity to work in a dynamic, innovative environment Hybrid working arrangements Comprehensive benefits package including health insurance, pension plan, and generous holiday allowance A supportive team culture with regular team events and professional development opportunities 25 days annual holiday plus public holidays Share scheme Healthcare cash plan 24/7 employee assistance program (EAP) Discount schemes Free car parking Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.
Feb 10, 2025
Full time
Moasure is a technology company with a unique and innovative product. With a focus on innovation and excellence, we are changing the way many industries measure in their day-to-day business. We are on the lookout for a Marketing Executive who is fluent in English, Dutch, and French desirable to join our existing Marketing Team and help drive our growth in the Benelux region. Overview: The Marketing Executive will play a crucial role in developing and executing marketing strategies tailored to Belgium, the Netherlands, and Luxembourg. This position requires a deep understanding of the local market dynamics, consumer behaviour, and cultural nuances. The successful candidate will collaborate with cross-functional teams to drive brand awareness, customer engagement, and commercial growth across the region. Key Responsibilities: Translate and localise all aspects of Moasure's website into Dutch, including product descriptions, email marketing assets, video subtitles, and voiceovers/voice recordings Resolve incoming inquiries from new and existing customers across the Benelux region Liaise with our European Union order fulfilment partner to investigate any shipping problems or delays within the region Work with the Marketing team to replicate and execute Moasure's successful digital marketing campaigns across the Benelux markets Research and develop influencer marketing by building relationships with influencers in Moasure's target industries, such as landscaping, construction, architecture, and surveying Identify and evaluate advertising and collaboration opportunities with regional industry publications, Facebook groups, online forums, and communities Collaborate with the Marketing team to test and develop strategies to increase sales across new and existing channels within the Benelux market Evaluate and report on website and market performance, including website traffic, advertising effectiveness, and sales metrics Organise and represent Moasure at key industry events and trade shows in Belgium, the Netherlands, and Luxembourg Monitor and process product returns while providing excellent after-sales service Align with and promote Moasure's brand identity within the Benelux market Monitor key product stock levels and coordinate restocking efforts Observe and report on buyer behaviour, feedback, and questions specific to the Benelux region. Essential Skills: Fluent in English, Dutch, and French would be desirable with excellent written and verbal communication skills Minimum of 2 years' experience in eCommerce or digital marketing Strong understanding of cultural nuances and consumer behaviour in Belgium, the Netherlands, and Luxembourg Ability to work independently and manage multiple projects simultaneously. Desirable Skills: Experience with Shopify platform Familiarity with Google Analytics and data-driven marketing Knowledge of Facebook advertising, SEO, and PPC best practices Previous experience working with international teams. Why Join Us? Opportunity to work in a dynamic, innovative environment Hybrid working arrangements Comprehensive benefits package including health insurance, pension plan, and generous holiday allowance A supportive team culture with regular team events and professional development opportunities 25 days annual holiday plus public holidays Share scheme Healthcare cash plan 24/7 employee assistance program (EAP) Discount schemes Free car parking Please note: We cannot offer visa sponsorship. We do not accept speculative CVs from recruitment agencies.