THE NATIONAL LOTTERY COMMUNITY FUND

At the Community Fund we are committed to making a bigger difference in the years ahead. That s why being 'impact-focussed is one of our core values. We want to transform how we use insight in our organisation so that we can: identify the communities that most need our funding, demonstrate the difference we make and take an equity-based approach. Our 2030 strategy It starts with community sets stretching goals and puts impact at the heart of what we do. We re recruiting for a Process Improvement Lead in our Evidence and Impact team. In this role you will help make sure that the Evidence and Impact team is working effectively so that we deliver a brilliant service for community organisations, colleagues and external partners. You will proactively identify improvement opportunities within our UK-wide team. Putting the voice of the users at the forefront of your work, you will help our team fully understand the needs of customers. You will coach and challenge us to continuously improve by assembling multi-discipline groups to undertake root cause analysis, gather user experience and design new processes. The processes you build will support stronger cross-team working, reduce duplication and deliver time savings and efficiencies for colleagues at all levels. They will also help us make better use of established and new technologies to improve how we work. As an active member of the Evidence and Impact leadership, you will help build a continuous improvement culture across our whole team. Mentoring and supporting others will be a critical part of the role, as you support colleagues to grow their own skills and build experience in continuous improvement. We re looking for someone whose enthusiasm and energy can help our team reach new heights. You will bring extensive experience of delivering meaningful long term changes through continuous improvement projects. You will be able to pair this with a solid understanding of methods such as six sigma, kata or vanguard and excel at applying them to a service context. Finally, you ll be comfortable working across a complex organisational landscape, ideally with experience of delivering in a UK context, and you will relish taking on process challenges that span multiple departments. You will bring the skills and experience to translate our overall strategy into efficient processes that deliver real benefits for communities and our own team members. Interview details: Date: 26th and 27th January 2026 Format: Virtual Location: UK Wide Location: We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown. We will be hosting a briefing session on : Tuesday 6th January 2026, 11 45am. To register or ask any questions please email the recruitment team. How to apply: Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. Essential Strong knowledge of business improvement methodologies such as lean six sigma, Kata or systems thinking/analysis. Experience of coaching and supporting colleagues at all levels of seniority to help develop a continuous improvement culture. Demonstrable experience of leading service or enabling functions to improve their processes, with measurable results. Excellent facilitation skills and the ability to lead multi-disciplinary teams to break down problems and understand root causes from the user/customer perspective. Strong knowledge of project management principles and the interaction between PMO requirements and continuous improvement. Ability to communicate effectively across all levels of the business. Ability to understand and breakdown complex issues and communicate to a variety of stakeholders. Desirable A willingness to understand the external functional standards for the work of the Evidence and Impact team. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

We are seeking an enthusiastic and experienced Records Management Officer for an exciting 18-month FTC opportunity, with an interest in record keeping and archiving for an organisation that positively impacts the communities we serve. This new role comes at an exciting time in The Fund s Records Management journey as the Fund is undertaking a significant record management project, which this role will play a key part in delivering. In this role you will conduct a process of mass cataloguing and appraisal of The Fund s legacy physical records. This will include: Reviewing boxes of legacy records and applying descriptive metadata. Making retention, disposal and transfer decisions. Cataloguing through the collection management system. Engaging with key internal and external stakeholders. The successful candidate will have knowledge and experience of applying metadata and archival description during large scale cataloguing activities. The role requires the successful candidate to work both independently and as part of the wider Records Management team, engaging with internal and external stakeholders and to work to deadlines. Due to the nature of this work, the role will be predominantly office based at The Fund s Newcastle Office, with some opportunity for home working. The Fund does offer flexible working arrangements with the working pattern to be agreed with the successful candidate. Interview details: Date : w/c 12th January 2026 Format : Online Location: Newcastle For an informal discussion about the role, please contact us. How to apply: Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. Essential Criteria: Knowledge and experience of applying metadata and archival description during large scale cataloguing activities. Knowledge and experience of record review during large scale cataloguing activities. Attention to detail during repetitive tasks. Confident decision-maker, capable of working independently while also contributing effectively to a collaborative team environment. Strong analytical and problem-solving abilities and capacity to manage multiple tasks and meet deadlines. Desirable Criteria: Experience of archival and/or Records Management Collection Software. Knowledge of the Public Records Act and identifying records of historical and public interest. Experience of working or knowledge of ISAD(G) standards. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)