It s an exciting time to join WWT London Wetland Centre. Experience & Engagement Manager Salary: £45,602.00 per annum Contract: Permanent Work Pattern: Full Time (The role includes regular weekend and public holiday working, with occasional evenings). Location: WWT London Wetland Centre, SW13. Some travel to other WWT sites may be required. About The Role WWT London is entering an ambitious new phase. As we develop a new strategy for the centre, we re creating bold, engaging experiences that attract more visitors, reach more diverse audiences, and champion the power of wetlands to even more people. We re seeking an Experience and Engagement Manager to lead our talented Experience & Engagement team, building on our success to date and creating even more opportunities for visitors to enjoy a fantastic day out and be inspired by the wonder and importance of wetlands. This is a great opportunity for someone from the visitor attraction, heritage, arts, or leisure sectors who is a strategic leader and passionate about inclusive, high-quality visitor experiences, delivering step change projects to enhance the visitor offering. About the role You ll lead the end-to-end visitor experience at WWT London from interpretation, public programming, and learning to marketing, PR, and social media. As the site lead for access and inclusion , you ll ensure our content, programmes, experiences and communications are welcoming, relevant, and accessible to all. Working closely with national WWT teams, you ll shape clear, audience-focused messaging and lead the teams that visitors engage with at every touchpoint, embedding excellence in service and experience. About You We're looking for: Extensive experience in setting and delivering strategic public programmes. Proven experience in designing and delivering inclusive experiences and programmes that improve access for underrepresented audiences. Strong experience of communicating with diverse audiences, including individuals and groups of varying ages, backgrounds, and life experiences. Proven experience delivering projects that drive a significant step change in the on-site visitor offering or overall experience. Demonstrable experience of leading and line managing teams, including influencing and supporting colleagues who are not direct reports. Proven experience of strategic planning and delivery within a multi-disciplinary environment Ability to operate independently with professional judgement in situations where decisions have significant departmental impact. Experience in visitor experience design, or a closely related discipline About Us We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case. Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar. Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from Care first This role is based at WWT London on a full time basis. The role includes regular weekend and public holiday working, with occasional evenings. Some travel to other WWT sites may be required. If you re ready to lead inspiring, inclusive visitor experiences during a time of change, we d love to hear from you. Closing Date: Friday 13th March 2026 N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. No agencies please.
Feb 20, 2026
Full time
It s an exciting time to join WWT London Wetland Centre. Experience & Engagement Manager Salary: £45,602.00 per annum Contract: Permanent Work Pattern: Full Time (The role includes regular weekend and public holiday working, with occasional evenings). Location: WWT London Wetland Centre, SW13. Some travel to other WWT sites may be required. About The Role WWT London is entering an ambitious new phase. As we develop a new strategy for the centre, we re creating bold, engaging experiences that attract more visitors, reach more diverse audiences, and champion the power of wetlands to even more people. We re seeking an Experience and Engagement Manager to lead our talented Experience & Engagement team, building on our success to date and creating even more opportunities for visitors to enjoy a fantastic day out and be inspired by the wonder and importance of wetlands. This is a great opportunity for someone from the visitor attraction, heritage, arts, or leisure sectors who is a strategic leader and passionate about inclusive, high-quality visitor experiences, delivering step change projects to enhance the visitor offering. About the role You ll lead the end-to-end visitor experience at WWT London from interpretation, public programming, and learning to marketing, PR, and social media. As the site lead for access and inclusion , you ll ensure our content, programmes, experiences and communications are welcoming, relevant, and accessible to all. Working closely with national WWT teams, you ll shape clear, audience-focused messaging and lead the teams that visitors engage with at every touchpoint, embedding excellence in service and experience. About You We're looking for: Extensive experience in setting and delivering strategic public programmes. Proven experience in designing and delivering inclusive experiences and programmes that improve access for underrepresented audiences. Strong experience of communicating with diverse audiences, including individuals and groups of varying ages, backgrounds, and life experiences. Proven experience delivering projects that drive a significant step change in the on-site visitor offering or overall experience. Demonstrable experience of leading and line managing teams, including influencing and supporting colleagues who are not direct reports. Proven experience of strategic planning and delivery within a multi-disciplinary environment Ability to operate independently with professional judgement in situations where decisions have significant departmental impact. Experience in visitor experience design, or a closely related discipline About Us We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case. Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar. Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from Care first This role is based at WWT London on a full time basis. The role includes regular weekend and public holiday working, with occasional evenings. Some travel to other WWT sites may be required. If you re ready to lead inspiring, inclusive visitor experiences during a time of change, we d love to hear from you. Closing Date: Friday 13th March 2026 N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. No agencies please.
Engagement Officer Salary: £24,394.50 per annum FTE (£14,636.70 per annum for 22.5 hours per week) Contract: Permanent Work Pattern: This is a part-time role working 22.5 hours, 3 days from 7, and as we are a small team, this will include weekend and bank holiday working on a regular basis. Some evening work may be required. Location: WWT Caerlaverock, DG1 About The Role Caerlaverock is a stunning nature reserve situated on the north Solway coast. We are looking to recruit a motivated and enthusiastic Engagement Officer with marketing skills to join our small team. Inspired by working on one of the best nature reserves in Scotland, you will use your creative marketing skills and knowledge to give Caerlaverock a face and a voice so raising the profile of this wonderful site. You will work with a team of volunteers at our visitor hub to support the admissions to the site and provide interesting and creative interpretation to enhance the visitor experience. About You To join us as Engagement Officer you will have: Experience to deliver relevant and vibrant digital output for the Centre to include Facebook, Twitter and Instagram to maximise coverage for WWT. Excellent written and verbal communication skills, with experience of writing content for various audiences. Good working knowledge of Microsoft Office, Excel, PowerPoint and Outlook. A high level of creativity and organisation in delivering innovative content across social media and web pages, and interpretation to enhance visitor experience. Ability to respond on digital platforms to sensitive and complex issues with support from the central media and communications team. Ability to work independently under own initiative and as part of a team to deliver a communication plan. Support the management team in supervision, training and support of a small volunteer group. Driving licence required. About Us We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case. Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar. Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme Additional information: This is a part-time role working 22.5 hours, 3 days from 7, and as we are a small team, this will include weekend and bank holiday working on a regular basis. Some evening work may be required . Accommodation on site is available. Closing Date: Friday 27th February 2026 N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. No agencies please.
Feb 11, 2026
Full time
Engagement Officer Salary: £24,394.50 per annum FTE (£14,636.70 per annum for 22.5 hours per week) Contract: Permanent Work Pattern: This is a part-time role working 22.5 hours, 3 days from 7, and as we are a small team, this will include weekend and bank holiday working on a regular basis. Some evening work may be required. Location: WWT Caerlaverock, DG1 About The Role Caerlaverock is a stunning nature reserve situated on the north Solway coast. We are looking to recruit a motivated and enthusiastic Engagement Officer with marketing skills to join our small team. Inspired by working on one of the best nature reserves in Scotland, you will use your creative marketing skills and knowledge to give Caerlaverock a face and a voice so raising the profile of this wonderful site. You will work with a team of volunteers at our visitor hub to support the admissions to the site and provide interesting and creative interpretation to enhance the visitor experience. About You To join us as Engagement Officer you will have: Experience to deliver relevant and vibrant digital output for the Centre to include Facebook, Twitter and Instagram to maximise coverage for WWT. Excellent written and verbal communication skills, with experience of writing content for various audiences. Good working knowledge of Microsoft Office, Excel, PowerPoint and Outlook. A high level of creativity and organisation in delivering innovative content across social media and web pages, and interpretation to enhance visitor experience. Ability to respond on digital platforms to sensitive and complex issues with support from the central media and communications team. Ability to work independently under own initiative and as part of a team to deliver a communication plan. Support the management team in supervision, training and support of a small volunteer group. Driving licence required. About Us We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case. Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar. Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you ll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme Additional information: This is a part-time role working 22.5 hours, 3 days from 7, and as we are a small team, this will include weekend and bank holiday working on a regular basis. Some evening work may be required . Accommodation on site is available. Closing Date: Friday 27th February 2026 N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. No agencies please.
A leading conservation charity is seeking a Visitor Experience Officer at WWT Llanelli to deliver seasonal events, family activities, and engage with visitors. The role demands customer-facing skills and a passion for wildlife conservation, ensuring high engagement standards. Working in a beautiful outdoor setting, you will support event delivery and contribute to making memorable visitor experiences. Join us to help restore wetlands and inspire care for nature.
Feb 10, 2026
Full time
A leading conservation charity is seeking a Visitor Experience Officer at WWT Llanelli to deliver seasonal events, family activities, and engage with visitors. The role demands customer-facing skills and a passion for wildlife conservation, ensuring high engagement standards. Working in a beautiful outdoor setting, you will support event delivery and contribute to making memorable visitor experiences. Join us to help restore wetlands and inspire care for nature.
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities. It's an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT's mission to restore wetlands and unlock their power for people and wildlife alike. Working pattern Average 15 hours per week over 2 - 3 days on an annualised hours contract. Hours may vary through the seasons. The salary will be paid in equal monthly amounts This is a site-based role at WWT Llanelli Wetland Centre Includes regular weekend, evening and public holiday working Occasional local travel may be required (driving licence desirable but not essential) About You What we're looking for Experience in a customer-facing or visitor-focused role Confidence engaging with the public and providing a warm, friendly welcome Experience supporting events, activities or visitor experiences Ability to work well as part of a team A positive, proactive attitude and good communication skills An interest in nature, wildlife or conservation Ability to maintain high standards of presentation and visitor experience Comfortable working with volunteers and supporting group activities About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands. There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme WWT is an equal opportunities employer and all applications will be considered solely on merit. Registered Charity Number England & Wales, no and Scotland, no SC039410
Feb 09, 2026
Full time
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities. It's an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT's mission to restore wetlands and unlock their power for people and wildlife alike. Working pattern Average 15 hours per week over 2 - 3 days on an annualised hours contract. Hours may vary through the seasons. The salary will be paid in equal monthly amounts This is a site-based role at WWT Llanelli Wetland Centre Includes regular weekend, evening and public holiday working Occasional local travel may be required (driving licence desirable but not essential) About You What we're looking for Experience in a customer-facing or visitor-focused role Confidence engaging with the public and providing a warm, friendly welcome Experience supporting events, activities or visitor experiences Ability to work well as part of a team A positive, proactive attitude and good communication skills An interest in nature, wildlife or conservation Ability to maintain high standards of presentation and visitor experience Comfortable working with volunteers and supporting group activities About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands. There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme WWT is an equal opportunities employer and all applications will be considered solely on merit. Registered Charity Number England & Wales, no and Scotland, no SC039410
