Monzo

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're seeking a strategic and visionary Head of Procurement to elevate, scale and lead our global procurement function. This role is pivotal in shaping and maturing Monzo's procurement strategy and optimising our sourcing process, aligned with our ambitious growth objectives.This is an exceptional opportunity for a seasoned and forward-looking procurement professional to lead a critical function within a dynamic, tech-focused bank with bold ambitions. You'll lead a high-performing team dedicated to delivering exceptional results for Monzo and its customers and identifying significant opportunities to drive value, efficiency and sustainability. Overseeing diverse and strategic projects, including our international market expansions, you'll gain comprehensive insights into Monzo's operations at the highest level. You'll be responsible for the overall direction of sourcing, negotiating, and managing strategic supplier relationships. You'll collaborate extensively with executive stakeholders to ensure procurement strategies are fully integrated with Monzo's global business objectives and prioritised on the most impactful opportunities, particularly as we expand our footprint in the EU. Leading and defining the strategic direction of Monzo's procurement function, maturing it to support the business' ambitious scale ambitions and global expansion Developing and managing executive-level relationships with key business partners to ensure suppliers and procurement strategies are synced with strategic business objectives Working closely with senior management to achieve optimal commercial outcomes, balancing cost-efficiency with quality, service, and compliance. Leveraging data, insights and reporting to drive prioritisation and demonstrate value of the Procurement function Acting as the senior expert in procurement, commercial strategies, and relationship management, providing thought leadership and strategic guidance. Proactively identifying opportunities to leverage technology to continue to evolve Procurement and supplier management as we scale Overseeing the identification, onboarding, and management of critical third-party partners. Establishing and nurturing long-term, strategic partnerships with key suppliers, focusing on mutual growth and innovation. Collaborating with executive leadership across Legal, Compliance, Tech, Finance, Product, and Operations to drive growth initiatives and ensure procurement enables scalable, global business solutions. We'd love to hear from you if Extensive experience in leading procurement functions in high-growth, technology-driven environments, ideally within fintech or other fast-paced industries. Proven expertise in navigating complex procurement challenges associated with global expansion, including a deep understanding of regulatory requirements and international market dynamics. Significant track record in purchasing technology and software licenses at a strategic level Expertise in utilising advanced procurement and contract lifecycle management tools and platforms to drive process efficiency and strategic decision-making. Extensive experience with procure-to-pay processes and ERP systems, with a focus on optimization and strategic alignment. Comprehensive understanding of regulations governing outsourcing in financial services or insurance sectors, particularly in international contexts. Advanced knowledge of information security and cyber risk management. What's in it for you This role can be based in our London or Cardiff office, or distributed working within the UK (with regular meetings in London and potential international travel). We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. Substantial learning budget each year for executive development, conferences, and industry engagements. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide comprehensive support for your work-from-home setup. The application journey has 3 key steps Interview with the Hiring Manager/Executive Leadership In-depth technical and strategic interviews with key stakeholders This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You'll hear from us throughout the application process, but if you've got any questions, please reach out to You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're seeking a strategic and visionary Head of Procurement to elevate, scale and lead our global procurement function. This role is pivotal in shaping and maturing Monzo's procurement strategy and optimising our sourcing process, aligned with our ambitious growth objectives.This is an exceptional opportunity for a seasoned and forward-looking procurement professional to lead a critical function within a dynamic, tech-focused bank with bold ambitions. You'll lead a high-performing team dedicated to delivering exceptional results for Monzo and its customers and identifying significant opportunities to drive value, efficiency and sustainability. Overseeing diverse and strategic projects, including our international market expansions, you'll gain comprehensive insights into Monzo's operations at the highest level. You'll be responsible for the overall direction of sourcing, negotiating, and managing strategic supplier relationships. You'll collaborate extensively with executive stakeholders to ensure procurement strategies are fully integrated with Monzo's global business objectives and prioritised on the most impactful opportunities, particularly as we expand our footprint in the EU. Leading and defining the strategic direction of Monzo's procurement function, maturing it to support the business' ambitious scale ambitions and global expansion Developing and managing executive-level relationships with key business partners to ensure suppliers and procurement strategies are synced with strategic business objectives Working closely with senior management to achieve optimal commercial outcomes, balancing cost-efficiency with quality, service, and compliance. Leveraging data, insights and reporting to drive prioritisation and demonstrate value of the Procurement function Acting as the senior expert in procurement, commercial strategies, and relationship management, providing thought leadership and strategic guidance. Proactively identifying opportunities to leverage technology to continue to evolve Procurement and supplier management as we scale Overseeing the identification, onboarding, and management of critical third-party partners. Establishing and nurturing long-term, strategic partnerships with key suppliers, focusing on mutual growth and innovation. Collaborating with executive leadership across Legal, Compliance, Tech, Finance, Product, and Operations to drive growth initiatives and ensure procurement enables scalable, global business solutions. We'd love to hear from you if Extensive experience in leading procurement functions in high-growth, technology-driven environments, ideally within fintech or other fast-paced industries. Proven expertise in navigating complex procurement challenges associated with global expansion, including a deep understanding of regulatory requirements and international market dynamics. Significant track record in purchasing technology and software licenses at a strategic level Expertise in utilising advanced procurement and contract lifecycle management tools and platforms to drive process efficiency and strategic decision-making. Extensive experience with procure-to-pay processes and ERP systems, with a focus on optimization and strategic alignment. Comprehensive understanding of regulations governing outsourcing in financial services or insurance sectors, particularly in international contexts. Advanced knowledge of information security and cyber risk management. What's in it for you This role can be based in our London or Cardiff office, or distributed working within the UK (with regular meetings in London and potential international travel). We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. Substantial learning budget each year for executive development, conferences, and industry engagements. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide comprehensive support for your work-from-home setup. The application journey has 3 key steps Interview with the Hiring Manager/Executive Leadership In-depth technical and strategic interviews with key stakeholders This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You'll hear from us throughout the application process, but if you've got any questions, please reach out to You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select

Senior Product Marketing Manager, Borrowing London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London OR Remote (UK) £78,000 - £98,000 + Benefits We will stop accepting applications for this role at 12pm on Friday 13th June We're looking for an experienced Senior Product Marketing Manager to join our team and help us build one of the best, most innovative banks in the world. You'll be embedded in our Borrowing business unit. This is where we build products that help people access credit responsibly and confidently, whether that's through Loans, Flex (our credit card), Home Ownership tools, Overdrafts, or Credit Insights. We're focused on making borrowing simpler and more transparent, and there's a big roadmap ahead as we scale to support more customers with their financial goals. Your top priority will be driving new propositions and overall positioning of Monzo's credit card, Flex. And you'll support other products as needed. What you'll be doing: Lead Go-to-Market Strategy : Own the end-to-end development and execution of go-to-market plans for new features and offerings. Collaborate with product, design, and research teams to ensure impactful launches that drive awareness, engagement, and adoption. Shape Product Strategy with Market Insight : Act as the voice of the market within your squad. Lead efforts in market intelligence, segmentation, and ideal customer profiling to inform decisions and ensure products are positioned for success. Craft Compelling Messaging and Positioning : Develop clear and differentiated product positioning and messaging frameworks. Lead message testing and refinement to ensure our value propositions resonate with target audiences and support business objectives. Champion the Customer Voice : Deeply understand customer needs through qualitative and quantitative insights. Translate these into actionable personas, buyer journeys, and other tools to influence product development and go-to-market plans. Monitor Market Trends and Competitor Activity : Continuously assess the competitive landscape and customer feedback to identify opportunities, gaps, and areas for innovation-especially within the loyalty and rewards space. Overseeing product launches. You will be a key partner to the marketing organisation. You'll identify the right times for products to ship and you'll inform how we go-to-market. You'll review work and make sure the quality bar is held high. Partner with Compliance : Work with legal and compliance teams to ensure all messaging and product marketing align with FCA and regulatory requirements. You should apply if: You're experienced in product marketing for borrowing products, especially credit cards You've launched new products into market You're happy with a combination of getting your hands dirty and taking ownership of your area Excited to work at a fast-paced, award-winning, quickly growing company You take a customer first approach to everything you do You are happy working in a regulated environment in a company that thrives on transparency and collaboration You're comfortable with numbers and metrics and can make difficult decisions in complex situations with the data to back you up You understand how consumer facing products are built and are comfortable working with a technical team You're able to quickly build trust and manage disagreement You're excited by the ambition of what we're doing at Monzo and working with our passionate audiences You're a fast learner, humble and curious, and enjoy developing yourself and others The Interview Process: Our interview process involves three main stages: Recruiter Call (30mins) Initial Call (30 mins) Case Study (1 hour) Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on What's in it for you: This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working or on a fully remote basis within the UK We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Which product launch are you most proud of, and why? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. Our Borrowing (lending) team is growing and we're looking for Credit Managers and Analysts for our credit risk function, to grow lending to our business banking customers. The ideal candidate should have knowledge of providing credit to small and medium size sole traders and limited companies, automated decisioning and Credit Risk Management activities. You will work in the credit risk team responsible for credit strategy for our business lending products. As the size of our Business Banking customer base grows, we are building lending products to support our customers funding needs. We aim to create a genuine feel-good factor when it comes to business credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With your experience of developing credit risk strategies specifically for small and medium enterprises and building best in class credit capabilities, you'll help drive the success of Monzo's borrowing propositions. You will be responsible for developing our credit and pricing strategies as we bring to market new lending products. You will work with colleagues across teams to make sure we are building profitable lending portfolios and amazing products for our customers. Responsibilities: Leading initiatives designing and implementing credit and pricing strategies for our business lending products Monitoring the performance of our existing strategies, and iterating to improve them Supporting the design and roll-out of new products and customer journeys Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk Working with people from engineering, marketing, product, risk and control to design and deliver initiatives Developing and monitoring our credit models to forecast cash flows and assess net present value of new lending cohorts Writing credit proposals which will be adopted as Monzo underwriting policy Supporting the design and roll-out of new lending strategies by finding patterns in the data and translating these into insights Building, maintaining & responsible for the database tables and dashboards that provide insights and promote rapid, data-driven decisions Assessing how the lending portfolio of particular products will perform over time You should apply if: You have strong domain expertise in providing lending products to small businesses You have a deep understanding of how business lending works, including regulation and industry best practice You have a solid understanding of lending economics and have experience developing and deploying underwriting strategies and credit models You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus You can bring a dynamic energy to the team, and are keen for the chance to improve our products and help ship changes to our customers You are a strong communicator, able to cut through complex problems and articulate decision points You have some experience in project management and coordination across teams You work well collaborating in a team with diverse skill-sets and personality types You have a working understanding of the regulations that apply to lending in the UK You are highly motivated and energised by the idea of bringing positive impact to our customers and Monzo The Interview Process: Our interview process involves 4 main stages: Initial Call Take Home Task Final stage (x3 interviews) consisting of a case study, role specific and values interview Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on . What's in it for you: We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Where would you like to be based? Select Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a commercially sharp, people-firstSenior Compensation Manager to help shape the future of reward at Monzo. You'll be at the heart of building a reward experience that's fair, progressive and built to scale. Not just fit for today, but ready for tomorrow. Monzo is growing fast, and we want to grow thoughtfully. That means making sure our compensation approach reflects our values, empowers our people, and keeps us competitive in a changing world. You'll lead on high-impact, cross-company activity, from benchmarking and pay reviews, to evolving our frameworks for progression, levelling and compliance. This isn't about maintaining the status quo. It's about driving forward a strategy that's clear, meaningful and distinctly Monzo. You'll bring sharp insight, analytical, a collaborative mindset, and the confidence to shape what great looks like for the business and for every Monzonaut. If you're passionate about meaningful reward work that drives real impact, and you're excited by the idea of building and scaling something that truly makes a difference we'd love to hear from you. As our Senior Compensation Manager, you'll work across the business to build and evolve our reward programmes, making sure they're competitive, equitable, and future-ready. Here's what you'll be working on with the support of our Reward Analysts: Leading our annual pay review including key stakeholder management including Senior Management, People Partners, Hiring team and Business during the compensation team process Leading our salary and overall compensation benchmarking to make sure we remain competitive against our peers so we can attract and retain the talent needed for success, including collaborating with our hiring team during the job offers stage Maintaining and developing Monzo's pay frameworks and job levelling to make sure we continue to fairly assess and reward folks for their work Owning compensation reporting, MI and analytics Working alongside our wonderful team mates in the Payroll and People Ops teams to implement and improve reward processes to give Monzo employees the best experience Be the main point of contact for compensation related questions or requests coming from the Business, People Partners and Hiring. Helping to enhance how we use our systems within the team and explore ways to expand how we use them further Supporting the VP of Reward, Head of Compensation and wider Reward team to deliver a compelling Reward and Recognition strategy that is aligned with our mission and people strategy You are a technical Compensation expert with deep experience of UK and global compensation within fast paced and scaling technology companies (the FS experience is a nice to have) and have: Lead the creation of or evolvement of a Compensation Philosophy Lead annual pay review cycles end to end, including extensive modelling to align with budget requirements Lead the annual benchmarking process, including extensive analysis including various data sources with alignment to salary bands and job architecture You have been responsible for compensation statutory reporting requirements such Gender Pay Gap reporting, Pay Transparency Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! What's in it for you We're flexible on the base salary, depending on experience stock options We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 3 key steps: A 30-minute call with a recruiter An initial conversation with someone from the team 2-3 final stage interviews held remotely via Google Meet This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You'll hear from us throughout the application process, but if you've got any questions, please reach out to . You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're building insurance that actually works for people - no jargon, no faff, no feeling like you're being caught out.Our mission is to offer simple, reliable and delightful insurance products that meet real-life needs, backed by great underwriting and claims partners to power seamless internal operations and exceptional customer experiences. We recently launched our first product line, Home insurance, with plans to expand across multiple insurance categories over the coming years. We're a small, focused team with ambitious growth targets and a chance to build something special from the ground up. We're looking for a commercially sharp operator to help drive the success of Monzo's insurance products. You'll manage key partner relationships, challenge pricing and underwriting decisions, and play a central role in launching and evolving new products. It's a rare opportunity to join early, shape how we work with our insurance partners, and help us build the pricing and underwriting expertise we'll need as we scale. Reporting into our Head of Insurance, you'll work as part of our multidisciplinary insurance team, while collaborating closely with the wider business. This is a foundational role with significant growth potential, board-level visibility, and a chance to shape a key part of Monzo's future. Managing our insurance partner relationships day-to-day - including tracking performance, delivery timelines, running RFPs, and holding partners accountable Leading monthly pricing and underwriting reviews, challenging assumptions, and making sure our insurance products stay fair, competitive and commercially sound Contributing technical input into the design of new insurance products - including pricing models, cover design and underwriting criteria Analysing performance data to identify optimisation opportunities and drive improvements Developing our internal pricing and underwriting frameworks, with a view to growing Monzo's in-house capability over time Supporting commercial negotiations with insurance partners - ensuring we secure strong terms and long-term value Contributing to commercial planning and financial modelling - helping forecast performance and inform strategic decisions across the insurance business Collaborating with Product, Engineering and Data to make sure insurance performance is embedded into how we build You have strong commercial and partner management experience - ideally in insurance or another regulated sector You bring experience in insurance pricing, underwriting or insurance product management You can engage credibly in pricing and underwriting conversations, and are comfortable reviewing technical insurance documentation or models You have a track record of managing complex partnerships and influencing stakeholders to drive commercial outcomes You're confident in both internal and external representation - from negotiating with partners to aligning senior stakeholders You can simplify complex technical concepts for different audiences, from engineers to executives You're excited about building something innovative in a fast-paced environment where you balance immediate needs with long-term vision Nice to have (but not essential): Experience in establishing pricing and underwriting functions from scratch Knowledge of digital-first insurance propositions or insurtech models Background in MGA or delegated authority structures Understanding of the UK regulatory landscape for insurance distribution Direct experience in Home insurance - our first product line Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! What's in it for you salary dependent on experience share options This role is hybrid working based in our London office We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Our interview process involves several stages designed to understand your technical expertise, commercial thinking, and approach to partnership management: 30 minute call with the Recruiter 30 minute call with the Hiring Manager 2 hours of interviews covering commercial thinking, technical insurance skills, and your approach to partnership management 30 minute call with one of the leadership team This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here . You'll hear from us throughout the application process, but if you've got any questions, please reach out to . You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above . click apply for full job details

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. The Credit Platform is a new team with a mission to empower Monzo's credit teams to become the best credit teams across Europe. Making the right credit decisions is central to growing Monzo safely - and we aspire to be industry leaders in how we operate. That means taking a fresh look at everything from how we ingest new data sources, develop new scorecards, propose and run credit experiments, monitor our portfolio and much more. The team's remit is to build products throughout the end-to-end credit lifecycle. These might allow our credit analysts in the UK to focus on the most impactful parts of their job by providing better ways to do both routine analysis and bespoke investigations. Or they might support our credit analysts in new countries to compose and configure a set of models and rules tailored to the local environment, without needing to start from scratch. Or they might even radically redefine how we approach credit strategy altogether. What you'll be working on: You'll lead a cross-functional team to build products that improve how we make credit decisions. You'll do this by building a deep understanding of the credit domain and needs of credit analysts, as well as understanding what is and isn't possible from commercial, operational and technical perspectives. You'll use this to set a product strategy. You'll communicate effectively with people of all levels of seniority. You'll get people inspired by the product vision and you'll share the right context with the right people at the right time. You'll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals. You'll work iteratively and collaboratively with credit risk, engineering (especially analytics engineers), research, data science, compliance and many others to refine your plan and execute against it effectively. You'll help to shape product strategy across Monzo by sharing insights from your work. Working closely with credit risk experts to understand the problems they're trying to solve and to identify opportunities to work better with technology. Partnering with backend and analytics engineers to explore different solutions for speeding up changes to our credit decisioning rules. Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge. Reasoning through trade-offs in building fast or building for future use cases. Speaking to partners and forming opinions on whether to build our own decisioning infrastructure in a new country or partner with others. You should apply if: You don't need to have worked in credit before. Instead, you might have built products to transform how internal teams work, or worked in similar optimisation domains like payments or advertising, or tackled the problem of scaling infrastructure to new geographies. You're comfortable contributing to discussions about systems architecture and fluent in data. You're not phased by going into detail about technicalities, and while you might not always be the expert on a technical topic, you learn fast. You start from first principles. You're a systems thinker: you can look at processes and technology and spot better ways of doing things. You're not afraid to ask the "obvious" questions and you use the answers to challenge the status quo. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're full of novel ideas and creative solutions, and able to tease them out of others too. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way. You're a fast learner, humble and curious, and enjoy developing yourself and others. What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. A final stage with a VP or CPO within the Product team Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on . What's in it for you: £95,000 to £125,000 depending on experience, stock options & benefits. We can help you relocate to the UK. We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences. And much more, see our full list of benefits here . If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage. Apply for this job indicates a required field

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. About our Data Science Team: We're looking for a Senior Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to supercharge our user engagement in 2023 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent, and a delight to use. We're growing extremely fast and have over four and a half million customers in the UK, with over 100,000 new people joining every month. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the headspace to focus on more impactful business questions and analyses. What you'll be working on We work in cross-functional squads where every data scientist is a member of a central data discipline and fully embedded into 1 product squad alongside engineers, designers, marketers, and product managers. Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy. Guide and enable product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do. Drive together with the finance team a unified company-wide understanding of the lifetime value of our users and how different product features are impacting user profitability. Liaise with engineers to keep making sure we collect the right data to produce relevant business insights. You should apply if: What we're doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users, and very importantly your colleagues as well. You're commercially minded and can put numbers into business perspective. You're as comfortable getting hands-on as taking a step back and thinking strategically . You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so. You're a team player whom your colleagues can rely on. You have solid grounding in SQL and preferably Python. You have experience in conducting large-scale A/B experiments. The Interview Process: Our interview process involves three main stages: Initial Call Take home task Final interview including a case study and collaboration interview Our average process takes around 2-3 weeks but we will always work around your availability. What's in it for you: We can help you relocate to the UK. We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses, and conferences. And much more, see our full list of benefits here . If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

London £ Competitive + Benefits Hear from the team Collections and Recoveries Director About us: We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About the team: At Monzo, we believe in promoting Financial Health and supporting Vulnerable Customers. This philosophy is at the core of our customer service and experience ethos. We prioritise our customers' well-being by providing clear and easily accessible information about their finances, empowering them to make informed decisions and take control of their money. We understand that everyone's financial situation is unique, and we're committed to creating a safe space where our customers feel comfortable discussing their vulnerabilities and seeking assistance when needed. Our supportive approach uses a friendly and approachable tone of voice, ensuring that our customers feel understood, respected, and supported throughout their financial journey with us. By prioritising Financial Health and Vulnerable Customers, we aim to redefine banking and promote a positive and inclusive environment for all. About the role: We're looking for a Director to join our Operations team. You'll be responsible for Monzo's vulnerable customer strategies and policies and leading the Operational teams dedicated to supporting our most vulnerable customers. You'll also be responsible for our growing Financial Health operations, partnering closely with partners in Borrowing and our outsourced teams. You'll drive fresh thinking within this space, and help us achieve the next phase of our growth ambition. The successful person will drive forward our strategic thinking around vulnerability, accessibility and financial inclusion and will help to leverage new insights and opportunities emerging in this space whilst scaling the operations safely and efficiently. What you'll be working on: Leading the Financial Health 450 FTE, scaling and vulnerable customer operations and accountable for key performance metrics; productivity, quality, collections performance, service and costs enabling the safe delivery of change into the operation to allow us to scale and grow at pace Driving improvements in efficiency and customer experience with a high focus on quality and good customer outcomes Enhancing our vulnerable customers strategy, leveraging technology and new ways of working that drive improvements in our customer experiences and support improvements in accessibility and financial inclusion Exploring our use of channels and the channel mix we use to serve our customer needs You'll spend your time: Being a leader, not only within your own function, but also across the wider operation; sharing your experience, leading by example, spending time coaching and developing your teams and driving engagement and excitement Running a high performing operation with a strong focus on quality and customer experience Obsessing over our service ensuring we are responding to our customers timely and providing a high quality service Seeking opportunities to drive continuous improvements across the operation. Driving efficiencies, improving customer journeys and response times, reducing customer dissatisfaction and complaints as well as delivering innovation and new ways of working Continuously reviewing and challenging our metrics to make sure we have the right oversight over our performance and we are driving the right improvements Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). Working closely with our partners across the organisation including our first and second line of defence risk teams to ensure we land change swiftly and safely You should apply if: You're an experienced Operations Director working within a UK bank or financial services company (including FinTech) You have deep subject matter expertise in customer vulnerability, accessibility, financial inclusion and supporting customers experiencing financial difficulties (in the context of Financial Services) You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact You are comfortable leading large multi site operations and have a track record of developing high performing teams and delivering outstanding results You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing You're hands-on and great at delivery & execution You're curious and collaborative - you're great at asking incisive questions to pick things up and act on them quickly. It would be a plus if you have experience at a fintech / challenger bank, and / or experience working in a scaling environment on your career journey. The interview process: Our interview process involves 4 main stages: Recruiter call Hiring Manager call Case study Full hiring loop including technical and behavioural interviews Our average process takes around 3-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £competitive plus stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report . We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

London up to £130k + Benefits Hear from the team We're looking for a Senior Legal Counsel - Corporate Legal, to join our team at Monzo and help us build one of the best, most innovative banks in the world. At Monzo, our legal and company secretarial teams work as one united function - the Legal and Board Governance collective. You'll work alongside other lawyers and the board governance team to provide first rate corporate legal advice and support in connection with a variety of corporate transactions and in preparation for Monzo's future as it scales globally. Your day-to-day: You'll work closely in collaboration with Monzo's Group Director of Corporate Legal and Monzo's Group General Counsel to provide corporate law advice to the Monzo Group as a whole and its subsidiary entities in the following areas: General company law and corporate governance advice, and support to the Board Governance team Legal advice and support to the Group Investor Relations team Group M&A and corporate development legal advice Equity and Debt Capital markets and Group Disclosure Committee advice Advice to the Group Finance function to support the preparation of Monzo Group Consolidated Annual Report & Accounts Legal advice on corporate law and corporate governance compliance to support and meet Group private and future public entity requirements When relevant, legal advice and support to Monzo's shareholder engagement, in collaboration with the Group Finance, Group IR, C-suite and other relevant teams. You'll work proactively with Monzo's Group Director of Corporate Legal and Monzo's Group General Counsel and Company Secretary to build a high performing corporate legal advisory function. You'll work proactively and collaboratively with other relevant stakeholders and teams across the Monzo Group, including the Finance, Tax, Risk & Compliance, People, Product, Engineering, and Operations teams. You'll work with Monzo's Group Director of Corporate Legal and, where relevant, Risk & Compliance function to evolve and adapt suitable legal & governance risk management policies and frameworks relevant to public company status within the enterprise risk framework of the organisation as a whole. You'll work with the Chief of Staff/Head of Legal Operations for the Legal and Board Governance collective to improve the commercial management of the activities of the Group Corporate legal team including through identifying suitable technology solutions to improve workflows and work efficiencies. You'll proactively manage relationships with external suppliers and support across law firms to enhance processes around budget and cost management to ensure we are optimising our spend and extracting best value. You should apply if: You are a technically excellent and experienced corporate lawyer as well as being a strong communicator and collaborator. You have a proven track record as a corporate lawyer advising UK or international publicly listed companies in global corporate environments. You have experience of advising on corporate governance rules and regulations in the UK and/or the US and experience of advising and supporting the production of Group Consolidated Annual Report & Accounts and shareholder engagement in a private and listed company environment. You have outstanding interpersonal and team player skills and are used to working across a network of cross-functional stakeholders to solve problems in a collaborative way. You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance commercial and risk perspectives. You enjoy horizon scanning and taking a proactive view of risks and quickly and independently identify mitigating actions. You have energy and presence and are adept at building open and trusting relationships at Board level and C-suite level and across all levels of the business, in global or international organisations. You have a dynamic and entrepreneurial approach, are pragmatic and comfortable with the ambiguity inherent in a fast-paced environment. You are proactive and passionate about the intersection of banking and technology and the transformation unfolding in consumer finance, and you wish to join us for the next stage of our exciting journey at Monzo! The interview process: Our interview process involves 3-4 main stages: Recruiter call Initial call with a member of the legal team Full loop: Technical and behavioural interviews Coffee chat Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: up to £130,000 plus stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis. We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Remote, UK £22,250 + Benefits Considering making an application for this job Check all the details in this job description, and then click on Apply. Please note - To be considered for this role, you must have robust and specific _regulated complaint handling experience_ - ideally within the Financial Sector for a minimum of 2 years. About us: We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Complaints team Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we're looking for people to join our team who can help us drive this mission forward. We're looking for empathetic, adaptable, and experienced Complaint Handlers who will be able to bring their existing knowledge and complaint handling expertise to our Customer Operations team, helping us to meet and exceed our regulatory requirements. We're looking for applicants with robust experience within a specific Complaint Handling role - ideally within the Financial Sector. If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you! What you'll be working on We already have a fantastic front-line Customer Operations team (COps) and want to strengthen this even more by bringing in some experienced Complaint Handlers. You'll be the point of contact for customers who feel particularly disappointed in the service we've provided. Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers' problems, treating them fairly, and being totally transparent, we believe we can make banking better We know that things can go wrong sometimes, and you'll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better. Your day to day Providing the best customer experience when handling complex complaints in writing and over the phone. Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future complaints. Helping to cultivate and maintain a unique and customer-centric culture. Investigating complex issues and engaging with the Financial Ombudsman Service. Delivering some general front-line Customer Service in addition to Complaints Handling. You should apply if You have robust and specific regulated complaint handling experience - ideally within the Financial Sector for a minimum of 2 years. You're adaptable to change, we're a very fast growing business. You're resilient and confident dealing with complaints over the phone. You've got a keen eye for detail and can reach fair outcomes for our complainants. You're comfortable using a laptop (we'll provide you with a MacBook). You're great at explaining things to people, and have flawless written English. You enjoy investigating complex issues and getting to the root cause of the issue while putting things right. You can make the complex simple, and explain it to others in an engaging and informative way. You can quickly pick up the important parts of regulation, and understand how they impact Monzo. You're deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue. You've got reliable access to the internet from your home, and a private space to work. You'll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload. The Interview Process Our interview process involves 3 main stages: Application stage Take home task Remote assessment day, lasting approximately 2-3 hours What's in it for you: £22,250 per year depending on experience (If you are based in Greater London we take this into consideration) + plus stock options & benefits This role is based remotely, but if you prefer an office environment, there is opportunities to work in our Cardiff office Learning budget of £1,000 a year for books, training courses and conferences Logistics You'll be working between 40 hours a week 8am-8pm over five days Monday - Friday. Shifts could look like 8am-5pm, 9am-6pm, 10am-7pm or 11am-8pm. You cannot choose your shift and so full flexibility is require The next start date is November 14th and training will be for up to 6 weeks. Please note that no holidays or appointments are permitted during the training period. To work remotely you'll also need: to work from home in the UK in a safe, private and distraction free environment a solid internet connection (download speed - 10mbps; upload speed - 5 mbps) Equipment: We'll provide you with a work laptop on your first day. There's no need to supply your own. You do need to own your own smartphone, this will be needed each time you log into our customer support system. Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. Job Types: Full-time, Permanent Salary: From £22,250.00 per year Benefits: Work from home Schedule: Day shift Monday to Friday Work Location: One location Expected start date: 14/11/2022

Remote, UK £22,250 + Benefits Considering making an application for this job Check all the details in this job description, and then click on Apply. Please note - To be considered for this role, you must have robust and specific _regulated complaint handling experience_ - ideally within the Financial Sector for a minimum of 2 years. About us: We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. About our Complaints team Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we're looking for people to join our team who can help us drive this mission forward. We're looking for empathetic, adaptable, and experienced Complaint Handlers who will be able to bring their existing knowledge and complaint handling expertise to our Customer Operations team, helping us to meet and exceed our regulatory requirements. We're looking for applicants with robust experience within a specific Complaint Handling role - ideally within the Financial Sector. If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you! What you'll be working on We already have a fantastic front-line Customer Operations team (COps) and want to strengthen this even more by bringing in some experienced Complaint Handlers. You'll be the point of contact for customers who feel particularly disappointed in the service we've provided. Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers' problems, treating them fairly, and being totally transparent, we believe we can make banking better We know that things can go wrong sometimes, and you'll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better. Your day to day Providing the best customer experience when handling complex complaints in writing and over the phone. Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future complaints. Helping to cultivate and maintain a unique and customer-centric culture. Investigating complex issues and engaging with the Financial Ombudsman Service. Delivering some general front-line Customer Service in addition to Complaints Handling. You should apply if You have robust and specific regulated complaint handling experience - ideally within the Financial Sector for a minimum of 2 years. You're adaptable to change, we're a very fast growing business. You're resilient and confident dealing with complaints over the phone. You've got a keen eye for detail and can reach fair outcomes for our complainants. You're comfortable using a laptop (we'll provide you with a MacBook). You're great at explaining things to people, and have flawless written English. You enjoy investigating complex issues and getting to the root cause of the issue while putting things right. You can make the complex simple, and explain it to others in an engaging and informative way. You can quickly pick up the important parts of regulation, and understand how they impact Monzo. You're deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue. You've got reliable access to the internet from your home, and a private space to work. You'll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload. The Interview Process Our interview process involves 3 main stages: Application stage Take home task Remote assessment day, lasting approximately 2-3 hours What's in it for you: £22,250 per year depending on experience (If you are based in Greater London we take this into consideration) + plus stock options & benefits This role is based remotely, but if you prefer an office environment, there is opportunities to work in our Cardiff office Learning budget of £1,000 a year for books, training courses and conferences Logistics You'll be working between 40 hours a week 8am-8pm over five days Monday - Friday. Shifts could look like 8am-5pm, 9am-6pm, 10am-7pm or 11am-8pm. You cannot choose your shift and so full flexibility is require The next start date is November 14th and training will be for up to 6 weeks. Please note that no holidays or appointments are permitted during the training period. To work remotely you'll also need: to work from home in the UK in a safe, private and distraction free environment a solid internet connection (download speed - 10mbps; upload speed - 5 mbps) Equipment: We'll provide you with a work laptop on your first day. There's no need to supply your own. You do need to own your own smartphone, this will be needed each time you log into our customer support system. Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. Job Types: Full-time, Permanent Salary: From £22,250.00 per year Benefits: Work from home Schedule: Day shift Monday to Friday Work Location: One location Expected start date: 14/11/2022

At Monzo, tackling financial crime is an essential part of what we do. We have specialised financial crime operational teams which we call 'Pillars' with each 'Pillar' focusing on a specific business area or set of risks and typologies. These include business banking, anti-money laundering / countering terrorist financing (AML/CTF), fraud, law enforcement engagement, and screening for politically exposed persons (PEPs) and sanctions, to name a few. Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Anti-Money Laundering Senior Investigators are key to our strategy within financial crime operations. Their main focus is to support our Team Managers and Investigators in achieving excellent quality and maintaining strong performance while completing some of our higher risk, high complexity financial crime tasks. Our Investigators are trained and focused on tasks related to their 'Pillar', allowing them to build subject matter expertise and help us protect Monzo, our customers, and our society. At Monzo, collaboration is key, so we also work together across Pillars when required. Responsibilities: Investigating complex or high-risk AML tasks. Writing and submitting high-quality suspicious activity reports (SARs) to the National Crime Agency (NCA). Performing quality control checks on some of our highest risk tasks. Approving tasks submitted by Investigators. Assisting Team Managers in answering technical escalations from their team. Coaching new team members or supporting technical development to improve quality or performance outcomes. Working closely with management and stakeholders to share emerging trends and embed guidance changes. Working Hours: 40 hours per week; 9AM - 6PM, Monday - Friday, with a weekend rotation. Salary: £25,000 - £33,000, depending on relevant experience or qualifications. You will also have access to a range of benefits including share options for further details please visit our website benefit page. Logistics: This is a remote (work from home) role, but you can be based in our Cardiff office if you would prefer to work in an office environment. Essential Requirements and Qualifications Experience in financial crime or fraud A strong understanding of financial crime trends and typologies, specifically anti-money laundering Able to demonstrate an understanding of the UK Suspicious Activity Reporting (SAR) regime Able to give feedback with kindness to colleagues Excellent investigatory and decision making skills Preferred Experience and Qualifications Significant experience conducting anti-money laundering investigations in a financial services operations setting Holds, or is working towards a qualification in Financial Crime, or similar industry qualification Able to identify areas for improvement and provide potential solutions Experience supporting your colleagues with coaching and reviewing their work The ability to proactively identify risks and propose solutions to mitigate them We appreciate you may not tick every one of the boxes above but we would still be keen to hear from you if you have relevant transferable skills and a passion for fighting financial crime. Closing date for applications is 29th September at 5pm and the first start date for this role is 14th November 2022. Please note that no holidays can be approved during the first 5 weeks of training. Please apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail Equal Opportunity Statement We are actively creating an equitable environment for all of our team hiring to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report . We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. Job Type: Full-time

At Monzo, tackling financial crime is an essential part of what we do. We have specialised financial crime operational teams which we call 'Pillars' with each 'Pillar' focusing on a specific business area or set of risks and typologies. These include business banking, anti-money laundering / countering terrorist financing (AML/CTF), fraud, law enforcement engagement, and screening for politically exposed persons (PEPs) and sanctions, to name a few. Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Anti-Money Laundering Senior Investigators are key to our strategy within financial crime operations. Their main focus is to support our Team Managers and Investigators in achieving excellent quality and maintaining strong performance while completing some of our higher risk, high complexity financial crime tasks. Our Investigators are trained and focused on tasks related to their 'Pillar', allowing them to build subject matter expertise and help us protect Monzo, our customers, and our society. At Monzo, collaboration is key, so we also work together across Pillars when required. Responsibilities: Investigating complex or high-risk AML tasks. Writing and submitting high-quality suspicious activity reports (SARs) to the National Crime Agency (NCA). Performing quality control checks on some of our highest risk tasks. Approving tasks submitted by Investigators. Assisting Team Managers in answering technical escalations from their team. Coaching new team members or supporting technical development to improve quality or performance outcomes. Working closely with management and stakeholders to share emerging trends and embed guidance changes. Working Hours: 40 hours per week; 9AM - 6PM, Monday - Friday, with a weekend rotation. Salary: £25,000 - £33,000, depending on relevant experience or qualifications. You will also have access to a range of benefits including share options for further details please visit our website benefit page. Logistics: This is a remote (work from home) role, but you can be based in our Cardiff office if you would prefer to work in an office environment. Essential Requirements and Qualifications Experience in financial crime or fraud A strong understanding of financial crime trends and typologies, specifically anti-money laundering Able to demonstrate an understanding of the UK Suspicious Activity Reporting (SAR) regime Able to give feedback with kindness to colleagues Excellent investigatory and decision making skills Preferred Experience and Qualifications Significant experience conducting anti-money laundering investigations in a financial services operations setting Holds, or is working towards a qualification in Financial Crime, or similar industry qualification Able to identify areas for improvement and provide potential solutions Experience supporting your colleagues with coaching and reviewing their work The ability to proactively identify risks and propose solutions to mitigate them We appreciate you may not tick every one of the boxes above but we would still be keen to hear from you if you have relevant transferable skills and a passion for fighting financial crime. Closing date for applications is 29th September at 5pm and the first start date for this role is 14th November 2022. Please note that no holidays can be approved during the first 5 weeks of training. Please apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail Equal Opportunity Statement We are actively creating an equitable environment for all of our team hiring to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report . We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. Job Type: Full-time