Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Financial Crime Operations team is the shield and the engine of Monzo. We're a collective of investigators, analysts and operational leaders who are driven by our mission to earn and keep our customers' trust, support Monzo's safe growth and contribute to building a safer society. We manage enormous scale and complexity, from real time transaction monitoring to complex regulatory reporting, all while staying human and customer focused. We operate with a high degree of accountability, constantly iterating on our processes, and thriving on the fast pace of change. When you join Financial Crime Operations, you're not just joining a function; you're joining a crucial partner in Monzo's growth, ensuring we expand safely and sustainably. Due to an internal move, we're looking for a Senior Manager to own the most complex, high impact changes across our Financial Crime Operations team. This isn't just about managing projects - it's about transforming how we deliver, embedding new ways of working, and making sure our global expansion is supported by an operation that's rock solid and regulator ready. Reporting to our Director of Financial Crime Operations, you'll be the central driving force, turning strategic vision into operational reality, especially as we stand up our European operating model. Responsibilities Deliver the successful execution of our most critical Financial Crime Operations initiatives, sitting at the intersection of Strategy, Regulation, and Operations. Define, manage and execute the Financial Crime Operations delivery roadmap, ensuring strict alignment with Monzo's wider strategy and regulatory commitments. Lead the delivery of the new EU Operating Model for FinCrime, adapting UK processes to seamlessly support EU obligations across multiple jurisdictions. Drive large scale operational transformation, including outsourcing changes and continuous improvement initiatives to build a more robust and scalable function. Champion and embed a culture of ownership, empowerment, and continuous improvement across the team. Establish and maintain best in class governance for planning, tracking, reporting, and realising benefits from our programmes. Ensure timely, accurate, and transparent communication of progress, risks, and dependencies to senior leadership. Build deep, trusted relationships with Directors and Executives across Risk, Compliance, Product, and Operations. Act as the voice of Financial Crime Operations in bank wide forums, influencing prioritisation and ensuring delivery needs are met. Resolve complex conflicts and align stakeholders across multiple functions and jurisdictions for successful delivery. As we continue to build, this role will take on people leadership responsibilities of a small team of Delivery Managers responsible for large scale, cross functional FinCrime programmes. Qualifications You have a proven track record of leading and delivering significant, large scale operational transformation programmes within regulated financial services. You have a deep working knowledge of Financial Crime Operations, regulatory requirements, and the challenges of designing and implementing global or multi jurisdictional operating models. You are an exceptional change leader who can demonstrate how you've influenced cultural and behavioural shifts, not just structural ones. You can effortlessly translate an ambitious strategic vision into a practical, operational execution plan. Your communication and stakeholder management skills are outstanding, allowing you to operate credibly and confidently at Director and Executive levels. You thrive when managing high risk, high profile regulatory delivery programmes. You have experience managing people and coordinating work across a team. What's in it for you • This role can be based in our Cardiff or London office, or distributed within the UK (with ad hoc meetings in London) • We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. • £1,000 learning budget each year to use on books, training courses and conferences. • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work from home set up. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal Opportunities We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Nov 19, 2025
Full time
Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Financial Crime Operations team is the shield and the engine of Monzo. We're a collective of investigators, analysts and operational leaders who are driven by our mission to earn and keep our customers' trust, support Monzo's safe growth and contribute to building a safer society. We manage enormous scale and complexity, from real time transaction monitoring to complex regulatory reporting, all while staying human and customer focused. We operate with a high degree of accountability, constantly iterating on our processes, and thriving on the fast pace of change. When you join Financial Crime Operations, you're not just joining a function; you're joining a crucial partner in Monzo's growth, ensuring we expand safely and sustainably. Due to an internal move, we're looking for a Senior Manager to own the most complex, high impact changes across our Financial Crime Operations team. This isn't just about managing projects - it's about transforming how we deliver, embedding new ways of working, and making sure our global expansion is supported by an operation that's rock solid and regulator ready. Reporting to our Director of Financial Crime Operations, you'll be the central driving force, turning strategic vision into operational reality, especially as we stand up our European operating model. Responsibilities Deliver the successful execution of our most critical Financial Crime Operations initiatives, sitting at the intersection of Strategy, Regulation, and Operations. Define, manage and execute the Financial Crime Operations delivery roadmap, ensuring strict alignment with Monzo's wider strategy and regulatory commitments. Lead the delivery of the new EU Operating Model for FinCrime, adapting UK processes to seamlessly support EU obligations across multiple jurisdictions. Drive large scale operational transformation, including outsourcing changes and continuous improvement initiatives to build a more robust and scalable function. Champion and embed a culture of ownership, empowerment, and continuous improvement across the team. Establish and maintain best in class governance for planning, tracking, reporting, and realising benefits from our programmes. Ensure timely, accurate, and transparent communication of progress, risks, and dependencies to senior leadership. Build deep, trusted relationships with Directors and Executives across Risk, Compliance, Product, and Operations. Act as the voice of Financial Crime Operations in bank wide forums, influencing prioritisation and ensuring delivery needs are met. Resolve complex conflicts and align stakeholders across multiple functions and jurisdictions for successful delivery. As we continue to build, this role will take on people leadership responsibilities of a small team of Delivery Managers responsible for large scale, cross functional FinCrime programmes. Qualifications You have a proven track record of leading and delivering significant, large scale operational transformation programmes within regulated financial services. You have a deep working knowledge of Financial Crime Operations, regulatory requirements, and the challenges of designing and implementing global or multi jurisdictional operating models. You are an exceptional change leader who can demonstrate how you've influenced cultural and behavioural shifts, not just structural ones. You can effortlessly translate an ambitious strategic vision into a practical, operational execution plan. Your communication and stakeholder management skills are outstanding, allowing you to operate credibly and confidently at Director and Executive levels. You thrive when managing high risk, high profile regulatory delivery programmes. You have experience managing people and coordinating work across a team. What's in it for you • This role can be based in our Cardiff or London office, or distributed within the UK (with ad hoc meetings in London) • We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. • £1,000 learning budget each year to use on books, training courses and conferences. • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work from home set up. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal Opportunities We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Director of Financial Health (Collections & Recoveries) Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get paid early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our team is growing and we're looking for an experienced Director of Financial Health Operations to lead the Operational teams for collections and recoveries across all products at Monzo. You will report directly to the Senior Director of Specialist Services, and lead the Financial Health operations team. The team ensures customers are responded to in a timely manner and supported with their requests for support whilst in financial difficulty with Monzo borrowing through payment and forbearance options. You will partner with borrowing, tech and credit risk leadership to deliver on a robust financial health strategy, balancing good customer outcomes whilst mitigating credit loss. This includes the whole arrears lifecycle - pre arrears, collections and recoveries - across all our lending products (Loans, Overdrafts, Flex and any new initiatives the Borrowing team launches). At Monzo we are committed to delivering exceptional customer experiences through intuitive product design, and we want to apply the same philosophy to how we support customers in Financial Difficulties. You will manage a team of senior managers, operational managers and collections managers to ensure daily we are delivering experiences that deliver better customer outcomes. Responsibilities Leading an operations Financial Health team to respond to customer chats, calls and emails in a timely manner and within our high quality standards delivering good customer outcomes each time Ensuring operational teams are supported through excellent training and coaching to deliver the best service possible Navigating the complex regulatory landscape, ensuring we remain within our risk appetites and comply with regulation Owning our Collections and Recoveries quality assurance and controls under defined regulatory frameworks Work with the strategy team to deliver and execute recoveries strategies Leading the Financial Health Operations Strategy linking to Monzo's values of 'Making Money Work for Everyone' Collaborate across wider Monzo Operational domains to share best practice Achieve the high standards of our service metrics and prepare and present risk appetite metrics to relevant Monzo committees Work side by side with the Borrowing Leadership team across collections and recovery strategies which drives Monzo's overall borrowing strategy Qualifications Deep experience in leading collections & recoveries operations for a regulated lender Lead collections and recoveries operations through transformation, whilst maintaining strong service Strong understanding of the role a robust collections & recoveries business plays within the credit risk and operations strategy of a lending business Deep knowledge of UK consumer credit regulations Track record leading analytical and product teams Comfortable working in a fast moving and changing company What's in it for you UK remote based or can be based from our London or Cardiff Office Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team £1,000 learning budget each year to use on books, training courses and conferences Home working set up: all employees are given Macbooks and for fully remote workers we will provide extra support for your work from home setup Application process Application Call with a Recruiter Role Specific and Values Interview Leadership Interview This process should take around 2 3 weeks - we promise to be as flexible as possible. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage For any questions about this role or the application process, please reach out to .
Nov 05, 2025
Full time
Director of Financial Health (Collections & Recoveries) Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get paid early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our team is growing and we're looking for an experienced Director of Financial Health Operations to lead the Operational teams for collections and recoveries across all products at Monzo. You will report directly to the Senior Director of Specialist Services, and lead the Financial Health operations team. The team ensures customers are responded to in a timely manner and supported with their requests for support whilst in financial difficulty with Monzo borrowing through payment and forbearance options. You will partner with borrowing, tech and credit risk leadership to deliver on a robust financial health strategy, balancing good customer outcomes whilst mitigating credit loss. This includes the whole arrears lifecycle - pre arrears, collections and recoveries - across all our lending products (Loans, Overdrafts, Flex and any new initiatives the Borrowing team launches). At Monzo we are committed to delivering exceptional customer experiences through intuitive product design, and we want to apply the same philosophy to how we support customers in Financial Difficulties. You will manage a team of senior managers, operational managers and collections managers to ensure daily we are delivering experiences that deliver better customer outcomes. Responsibilities Leading an operations Financial Health team to respond to customer chats, calls and emails in a timely manner and within our high quality standards delivering good customer outcomes each time Ensuring operational teams are supported through excellent training and coaching to deliver the best service possible Navigating the complex regulatory landscape, ensuring we remain within our risk appetites and comply with regulation Owning our Collections and Recoveries quality assurance and controls under defined regulatory frameworks Work with the strategy team to deliver and execute recoveries strategies Leading the Financial Health Operations Strategy linking to Monzo's values of 'Making Money Work for Everyone' Collaborate across wider Monzo Operational domains to share best practice Achieve the high standards of our service metrics and prepare and present risk appetite metrics to relevant Monzo committees Work side by side with the Borrowing Leadership team across collections and recovery strategies which drives Monzo's overall borrowing strategy Qualifications Deep experience in leading collections & recoveries operations for a regulated lender Lead collections and recoveries operations through transformation, whilst maintaining strong service Strong understanding of the role a robust collections & recoveries business plays within the credit risk and operations strategy of a lending business Deep knowledge of UK consumer credit regulations Track record leading analytical and product teams Comfortable working in a fast moving and changing company What's in it for you UK remote based or can be based from our London or Cardiff Office Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team £1,000 learning budget each year to use on books, training courses and conferences Home working set up: all employees are given Macbooks and for fully remote workers we will provide extra support for your work from home setup Application process Application Call with a Recruiter Role Specific and Values Interview Leadership Interview This process should take around 2 3 weeks - we promise to be as flexible as possible. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage For any questions about this role or the application process, please reach out to .
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Senior Legal Counsel, Data & Cyber to join our team at Monzo and help us build one of the best, most innovative banks in the world. This role will have day-to-day responsibility for advising on data protection and cyber security related compliance issues. In this role, you will partner with colleagues at all levels in the organisation and work with a wide-range of stakeholders including but not limited to our Privacy, Growth & Marketing, Supplier Operations, Third Party Risk Management, Security, Risk & Control and Compliance teams as well as working directly with Product teams across Monzo. No two days are the same in Monzo's Legal team. This is not your typical legal role; so we're not looking for a typical person. On any given day you may be advising on the data protection risks of a new product launch, a complex data transformation project, a new direct marketing campaign, how we use new innovative technologies in our advertising ecosystem or the implementation of a novel AI solution. Ultimately, we're looking for someone with exceptional technical expertise who is willing to roll up their sleeves and get things done to help deliver products and services that delight our customers, raise standards in our industry, and contribute to the achievement of our mission. Partner with our first line and second line data protection teams on a range of initiatives and data protection related issues. Acting as trusted legal advisor to colleagues across the Monzo business to provide pragmatic and scalable legal advice and solutions to complex data related challenges. You will be advising on a range of matters with a heavy focus on marketing, advertising and tracking technologies as well the interplay of data protection requirements with our obligations as a fully regulated bank. You will also need to provide advice relating to the completion of data protection assessments by our first and second line teams in more specialised areas (for example, where special category data is involved or we are utilising new forms of AI). Delivering training, sharing insights from your work, and helping educate others on key data protection risks for Monzo. Managing relationships with our external legal counsel and ensuring we are optimising our legal spend. You have deep experience in all aspects of data protection, having ideally spent time in private practice, and/or in-house at a bank and/or other financial institution or regulator, or a leading big tech company. You have a minimum of 5 years of relevant post qualification experience (or equivalent). You have a genuine interest in data and cyber developments; it's not just your job but something you're proud to be a geek about. You have good experience working with the use of data for advertising and marketing purposes, including the use of the latest tracking technologies. You have good experience of financial regulation as it intersects with data protection laws and are comfortable with advising on the interplay between these regimes. You have some experience in AI, particularly key legal issues related to the use of generative artificial intelligence, and an appetite to develop this further. You have experience in the transactional elements of data protection, including negotiating data sharing agreements, data processing agreements, and standard contractual clauses. You are passionate about working to advise the business to keep Monzo safe and compliant with our legal and regulatory obligations. You are a strategic thinker, a strong communicator and a keen problem solver who can recommend solutions that balance business and risk perspectives. You are willing to jump in and handle a wide range of legal issues that may arise even outside your core areas of expertise in an enthusiastic, proactive, and resourceful manner, and can sensibly assess when best to engage external counsel in a cost-effective way. You are comfortable operating at all levels of the organisation and liaising with a variety of internal and external stakeholders. You enjoy horizon scanning, proactively assessing risks, and quickly identifying and independently implementing mitigating actions. You have a dynamic and entrepreneurial approach and are comfortable with the ambiguity of a fast paced and rapidly evolving environment. You welcome diverse perspectives, think rigorously and critically and aren't afraid to challenge assumptions. You have an open and curious mind, are passionate about the intersection of banking and technology and are excited to join us for the next stage of our journey at Monzo! Your compensation package: c£100,000 base salary (dependent on experience) + stock options We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team Learning budget of £1,000 a year for books, training courses and conferences Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Please submit your application as soon as possible to make sure you don't miss out.
Nov 04, 2025
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Senior Legal Counsel, Data & Cyber to join our team at Monzo and help us build one of the best, most innovative banks in the world. This role will have day-to-day responsibility for advising on data protection and cyber security related compliance issues. In this role, you will partner with colleagues at all levels in the organisation and work with a wide-range of stakeholders including but not limited to our Privacy, Growth & Marketing, Supplier Operations, Third Party Risk Management, Security, Risk & Control and Compliance teams as well as working directly with Product teams across Monzo. No two days are the same in Monzo's Legal team. This is not your typical legal role; so we're not looking for a typical person. On any given day you may be advising on the data protection risks of a new product launch, a complex data transformation project, a new direct marketing campaign, how we use new innovative technologies in our advertising ecosystem or the implementation of a novel AI solution. Ultimately, we're looking for someone with exceptional technical expertise who is willing to roll up their sleeves and get things done to help deliver products and services that delight our customers, raise standards in our industry, and contribute to the achievement of our mission. Partner with our first line and second line data protection teams on a range of initiatives and data protection related issues. Acting as trusted legal advisor to colleagues across the Monzo business to provide pragmatic and scalable legal advice and solutions to complex data related challenges. You will be advising on a range of matters with a heavy focus on marketing, advertising and tracking technologies as well the interplay of data protection requirements with our obligations as a fully regulated bank. You will also need to provide advice relating to the completion of data protection assessments by our first and second line teams in more specialised areas (for example, where special category data is involved or we are utilising new forms of AI). Delivering training, sharing insights from your work, and helping educate others on key data protection risks for Monzo. Managing relationships with our external legal counsel and ensuring we are optimising our legal spend. You have deep experience in all aspects of data protection, having ideally spent time in private practice, and/or in-house at a bank and/or other financial institution or regulator, or a leading big tech company. You have a minimum of 5 years of relevant post qualification experience (or equivalent). You have a genuine interest in data and cyber developments; it's not just your job but something you're proud to be a geek about. You have good experience working with the use of data for advertising and marketing purposes, including the use of the latest tracking technologies. You have good experience of financial regulation as it intersects with data protection laws and are comfortable with advising on the interplay between these regimes. You have some experience in AI, particularly key legal issues related to the use of generative artificial intelligence, and an appetite to develop this further. You have experience in the transactional elements of data protection, including negotiating data sharing agreements, data processing agreements, and standard contractual clauses. You are passionate about working to advise the business to keep Monzo safe and compliant with our legal and regulatory obligations. You are a strategic thinker, a strong communicator and a keen problem solver who can recommend solutions that balance business and risk perspectives. You are willing to jump in and handle a wide range of legal issues that may arise even outside your core areas of expertise in an enthusiastic, proactive, and resourceful manner, and can sensibly assess when best to engage external counsel in a cost-effective way. You are comfortable operating at all levels of the organisation and liaising with a variety of internal and external stakeholders. You enjoy horizon scanning, proactively assessing risks, and quickly identifying and independently implementing mitigating actions. You have a dynamic and entrepreneurial approach and are comfortable with the ambiguity of a fast paced and rapidly evolving environment. You welcome diverse perspectives, think rigorously and critically and aren't afraid to challenge assumptions. You have an open and curious mind, are passionate about the intersection of banking and technology and are excited to join us for the next stage of our journey at Monzo! Your compensation package: c£100,000 base salary (dependent on experience) + stock options We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team Learning budget of £1,000 a year for books, training courses and conferences Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Please submit your application as soon as possible to make sure you don't miss out.
Overview We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We're not about selling products - we want to solve problems and change lives through Monzo. Monzo is a digital, mobile-only bank, which has its head office in London. Originally operating through a mobile app and pre-paid debit card, Monzo gained a full banking licence in the UK in 2017, enabling it to offer current accounts. Monzo's mission is to Make Money work for Everyone whose growth has accelerated rapidly with significant revenue and customer growth across UK consumers and SMEs making it the seventh largest bank in the UK by customer numbers. Customers are trusting increasing amounts of their money to Monzo and the company is committed to maintaining high levels of transparency, prudence and governance, while continuing to innovate its products and services for the benefit of customers. With a focus on solving customer needs, Monzo is committed to providing financial solutions for customers that are relevant, competitive, user-friendly and transparent, both directly and through a series of carefully selected partners. Monzo is currently looking to accelerate its international expansion plans in the EU and the US. Role summary This is a new management role, which will report to Monzo's Group Company Secretary working closely with other senior leadership in Monzo' group governance and company secretarial team which is part of Monzo's Legal & Board Governance Collective. The Board Support Manager will be responsible for providing strategic and operational support to the boards of directors of the Monzo Group and its subsidiary companies in the UK, EU and US to ensure the smooth and effective functioning of boards and their committees. The role will also manage and be supported by Board Support Assistants working in the Group Board Support team. The role will therefore interact closely with and advise Monzo's Group and subsidiary directors and company secretaries for Monzo's subsidiaries to ensure the smooth flow of information across the Group. This role involves managing the Board Support function, ensuring compliance with governance regulations and acting as a key point of contact for board members and stakeholders. Working closely in collaboration with the Group Company Secretary and other senior leaders within the Company Secretarial function, the Chair and Directors of the Group and subsidiary boards, senior management and other stakeholders: Responsibilities To manage the board and committee calendars and schedule of meetings across the Group. To ensure compliance with relevant legislation, regulation and internal policies. To provide guidance and advice on governance matters to the boards and management teams. To manage the administrative and logistical arrangements for the Group Board and its Committees. To manage and implement the onboarding process for new directors, including preparing inductions. To prepare and implement induction programmes for non-executive directors at the Group and Monzo's subsidiary entities. To serve as a point of contact for board members and stakeholders. To lead the preparation of and manage visits and events for the Group Board and its Committees, including dinners, training and any other meetings involving non-executive directors. To assist the Group Company Secretary in managing shareholder engagements for Monzo (including the AGM when applicable). To provide support to the Board Governance teams in the organising of meetings. To develop and maintain governance policies and procedures. To supervise and manage the Board Support team, ensuring effective team performance and collaboration. To provide training and development opportunities for team members. Additional expectations To work proactively with the Group Company Secretary, other senior leadership of the Group Company Secretarial team and the subsidiary company secretarial teams to build a best-in-class and scalable, high performing company secretarial function. To work proactively and collaboratively with teams across Monzo and other stakeholders to promote good governance practices to meet Monzo's governance and reporting obligations. To devise ways to simplify and improve the efficiency of company secretarial activities through identifying improved workflows and suitable technology solutions. You have proven and substantial experience in board support, governance or company secretarial roles. You have experience of working with boards of directors or similar governing bodies. You have an understanding of corporate governance principles and best practices. You have excellent written and verbal communication skills. You have strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines. You have excellent interpersonal and communication skills. You have the ability to maintain confidentiality and discretion. You have the ability to work independently or as part of a team, with an understanding of when matters need to be escalated. You are proactive, able to anticipate needs and work under pressure. You are adept at working in a fast-paced and dynamic environment. You are passionate about the intersection of banking and technology and the transformation unfolding in consumer finance, and you wish to join us for the next stage of our exciting journey at Monzo! Interview journey Full loop: Technical & Behavioural What's in it for you We can help you relocate to the UK We can sponsor visas This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis. We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equality and inclusion Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select
Nov 03, 2025
Full time
Overview We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers. We're not about selling products - we want to solve problems and change lives through Monzo. Monzo is a digital, mobile-only bank, which has its head office in London. Originally operating through a mobile app and pre-paid debit card, Monzo gained a full banking licence in the UK in 2017, enabling it to offer current accounts. Monzo's mission is to Make Money work for Everyone whose growth has accelerated rapidly with significant revenue and customer growth across UK consumers and SMEs making it the seventh largest bank in the UK by customer numbers. Customers are trusting increasing amounts of their money to Monzo and the company is committed to maintaining high levels of transparency, prudence and governance, while continuing to innovate its products and services for the benefit of customers. With a focus on solving customer needs, Monzo is committed to providing financial solutions for customers that are relevant, competitive, user-friendly and transparent, both directly and through a series of carefully selected partners. Monzo is currently looking to accelerate its international expansion plans in the EU and the US. Role summary This is a new management role, which will report to Monzo's Group Company Secretary working closely with other senior leadership in Monzo' group governance and company secretarial team which is part of Monzo's Legal & Board Governance Collective. The Board Support Manager will be responsible for providing strategic and operational support to the boards of directors of the Monzo Group and its subsidiary companies in the UK, EU and US to ensure the smooth and effective functioning of boards and their committees. The role will also manage and be supported by Board Support Assistants working in the Group Board Support team. The role will therefore interact closely with and advise Monzo's Group and subsidiary directors and company secretaries for Monzo's subsidiaries to ensure the smooth flow of information across the Group. This role involves managing the Board Support function, ensuring compliance with governance regulations and acting as a key point of contact for board members and stakeholders. Working closely in collaboration with the Group Company Secretary and other senior leaders within the Company Secretarial function, the Chair and Directors of the Group and subsidiary boards, senior management and other stakeholders: Responsibilities To manage the board and committee calendars and schedule of meetings across the Group. To ensure compliance with relevant legislation, regulation and internal policies. To provide guidance and advice on governance matters to the boards and management teams. To manage the administrative and logistical arrangements for the Group Board and its Committees. To manage and implement the onboarding process for new directors, including preparing inductions. To prepare and implement induction programmes for non-executive directors at the Group and Monzo's subsidiary entities. To serve as a point of contact for board members and stakeholders. To lead the preparation of and manage visits and events for the Group Board and its Committees, including dinners, training and any other meetings involving non-executive directors. To assist the Group Company Secretary in managing shareholder engagements for Monzo (including the AGM when applicable). To provide support to the Board Governance teams in the organising of meetings. To develop and maintain governance policies and procedures. To supervise and manage the Board Support team, ensuring effective team performance and collaboration. To provide training and development opportunities for team members. Additional expectations To work proactively with the Group Company Secretary, other senior leadership of the Group Company Secretarial team and the subsidiary company secretarial teams to build a best-in-class and scalable, high performing company secretarial function. To work proactively and collaboratively with teams across Monzo and other stakeholders to promote good governance practices to meet Monzo's governance and reporting obligations. To devise ways to simplify and improve the efficiency of company secretarial activities through identifying improved workflows and suitable technology solutions. You have proven and substantial experience in board support, governance or company secretarial roles. You have experience of working with boards of directors or similar governing bodies. You have an understanding of corporate governance principles and best practices. You have excellent written and verbal communication skills. You have strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines. You have excellent interpersonal and communication skills. You have the ability to maintain confidentiality and discretion. You have the ability to work independently or as part of a team, with an understanding of when matters need to be escalated. You are proactive, able to anticipate needs and work under pressure. You are adept at working in a fast-paced and dynamic environment. You are passionate about the intersection of banking and technology and the transformation unfolding in consumer finance, and you wish to join us for the next stage of our exciting journey at Monzo! Interview journey Full loop: Technical & Behavioural What's in it for you We can help you relocate to the UK We can sponsor visas This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis. We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equality and inclusion Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select
Senior Platform Engineer, Machine Learning Cardiff, London or Remote (UK); London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo London / UK Remote £95,000 - £130,000 + stock options + Benefits About Machine Learning Platform Engineering at Monzo: The Platform Collective builds and maintains the infrastructure, tools and processes that sets the rest of Monzo technology teams up for success. We work on a wide range of shared infrastructure, services and engineer tooling. The Machine Learning Platform team sits within the Platform Collective and is responsible for designing, building, and maintaining the infrastructure and tools which empower our teams to train, evaluate, deploy, and serve Machine Learning models and features at scale. Our team is made up of backend engineers with experience in the ML space, using our experience and curiosity to work with the ML teams to identify their needs, and test and build magically simple solutions. How we work Locations & Flexible Working: Our main tech hub is in London, but our engineers live everywhere in the UK- from Brighton to the Western Isles. We value meeting in person but there's no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays. Teams also schedule time together often for work and play - in or around the office, or online. What you'll be working with: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here), in platform we build services to manage parts of the platform Python to help build our machine learning models and develop features AWS and GCP to operate our platform. We use AWS for our primary banking platform and Google Cloud for our Data and Machine Learning platform Terraform is primarily how we manage any resources deployed into the cloud You have experience working with AWS and/or GCP You are a hands on engineer with experience in building Machine Learning pipelines and the platforms that support them You have experience working with Kubernetes You'd be excited to build a platform that enables success for everyone at Monzo You're comfortable working in a team that deals with ambiguity You're naturally inclined to solve problems through automation You have some experience with strongly typed languages, writing and working on backend software You're curious about systems and diving deep to investigate issues We're on the look out for L50 Engineers at the moment, you can read more in our Engineering Progression Framework - we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! The Interview Process: Our interview process involves three main stages: Initial Call Take home task or pair coding exercise Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here. What's in it for you: We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Oct 31, 2025
Full time
Senior Platform Engineer, Machine Learning Cardiff, London or Remote (UK); London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo London / UK Remote £95,000 - £130,000 + stock options + Benefits About Machine Learning Platform Engineering at Monzo: The Platform Collective builds and maintains the infrastructure, tools and processes that sets the rest of Monzo technology teams up for success. We work on a wide range of shared infrastructure, services and engineer tooling. The Machine Learning Platform team sits within the Platform Collective and is responsible for designing, building, and maintaining the infrastructure and tools which empower our teams to train, evaluate, deploy, and serve Machine Learning models and features at scale. Our team is made up of backend engineers with experience in the ML space, using our experience and curiosity to work with the ML teams to identify their needs, and test and build magically simple solutions. How we work Locations & Flexible Working: Our main tech hub is in London, but our engineers live everywhere in the UK- from Brighton to the Western Isles. We value meeting in person but there's no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays. Teams also schedule time together often for work and play - in or around the office, or online. What you'll be working with: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here), in platform we build services to manage parts of the platform Python to help build our machine learning models and develop features AWS and GCP to operate our platform. We use AWS for our primary banking platform and Google Cloud for our Data and Machine Learning platform Terraform is primarily how we manage any resources deployed into the cloud You have experience working with AWS and/or GCP You are a hands on engineer with experience in building Machine Learning pipelines and the platforms that support them You have experience working with Kubernetes You'd be excited to build a platform that enables success for everyone at Monzo You're comfortable working in a team that deals with ambiguity You're naturally inclined to solve problems through automation You have some experience with strongly typed languages, writing and working on backend software You're curious about systems and diving deep to investigate issues We're on the look out for L50 Engineers at the moment, you can read more in our Engineering Progression Framework - we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! The Interview Process: Our interview process involves three main stages: Initial Call Take home task or pair coding exercise Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here. What's in it for you: We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Senior Platform Engineer, Machine Learning Cardiff, London or Remote (UK); London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo London / UK Remote £95,000 - £130,000 + stock options + Benefits About Machine Learning Platform Engineering at Monzo: The Platform Collective builds and maintains the infrastructure, tools and processes that sets the rest of Monzo technology teams up for success. We work on a wide range of shared infrastructure, services and engineer tooling. The Machine Learning Platform team sits within the Platform Collective and is responsible for designing, building, and maintaining the infrastructure and tools which empower our teams to train, evaluate, deploy, and serve Machine Learning models and features at scale. Our team is made up of backend engineers with experience in the ML space, using our experience and curiosity to work with the ML teams to identify their needs, and test and build magically simple solutions. How we work Locations & Flexible Working: Our main tech hub is in London, but our engineers live everywhere in the UK- from Brighton to the Western Isles. We value meeting in person but there's no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays. Teams also schedule time together often for work and play - in or around the office, or online. What you'll be working with: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here), in platform we build services to manage parts of the platform Python to help build our machine learning models and develop features AWS and GCP to operate our platform. We use AWS for our primary banking platform and Google Cloud for our Data and Machine Learning platform Terraform is primarily how we manage any resources deployed into the cloud You have experience working with AWS and/or GCP You are a hands on engineer with experience in building Machine Learning pipelines and the platforms that support them You have experience working with Kubernetes You'd be excited to build a platform that enables success for everyone at Monzo You're comfortable working in a team that deals with ambiguity You're naturally inclined to solve problems through automation You have some experience with strongly typed languages, writing and working on backend software You're curious about systems and diving deep to investigate issues We're on the look out for L50 Engineers at the moment, you can read more in our Engineering Progression Framework - we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! The Interview Process: Our interview process involves three main stages: Initial Call Take home task or pair coding exercise Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here. What's in it for you: We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Oct 31, 2025
Full time
Senior Platform Engineer, Machine Learning Cardiff, London or Remote (UK); London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo London / UK Remote £95,000 - £130,000 + stock options + Benefits About Machine Learning Platform Engineering at Monzo: The Platform Collective builds and maintains the infrastructure, tools and processes that sets the rest of Monzo technology teams up for success. We work on a wide range of shared infrastructure, services and engineer tooling. The Machine Learning Platform team sits within the Platform Collective and is responsible for designing, building, and maintaining the infrastructure and tools which empower our teams to train, evaluate, deploy, and serve Machine Learning models and features at scale. Our team is made up of backend engineers with experience in the ML space, using our experience and curiosity to work with the ML teams to identify their needs, and test and build magically simple solutions. How we work Locations & Flexible Working: Our main tech hub is in London, but our engineers live everywhere in the UK- from Brighton to the Western Isles. We value meeting in person but there's no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays. Teams also schedule time together often for work and play - in or around the office, or online. What you'll be working with: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here), in platform we build services to manage parts of the platform Python to help build our machine learning models and develop features AWS and GCP to operate our platform. We use AWS for our primary banking platform and Google Cloud for our Data and Machine Learning platform Terraform is primarily how we manage any resources deployed into the cloud You have experience working with AWS and/or GCP You are a hands on engineer with experience in building Machine Learning pipelines and the platforms that support them You have experience working with Kubernetes You'd be excited to build a platform that enables success for everyone at Monzo You're comfortable working in a team that deals with ambiguity You're naturally inclined to solve problems through automation You have some experience with strongly typed languages, writing and working on backend software You're curious about systems and diving deep to investigate issues We're on the look out for L50 Engineers at the moment, you can read more in our Engineering Progression Framework - we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! The Interview Process: Our interview process involves three main stages: Initial Call Take home task or pair coding exercise Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here. What's in it for you: We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage