MIGRANT HELP

Migrant Help have an exciting opportunity to recruit a Communications and Income Officer to join our team! Location: Homebased Contract: Permanent Salary: £33,590 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. The Communications and Income Officer role: Part of the Communications team, the Communications and Income Officer is a new and exciting role at Migrant Help. You will support the planning, coordination, and delivery of marketing and income generation activities through digital and print marketing, campaigns, donor stewardship and events. You will develop excellent communications and marketing materials for bids and tenders, and corporate partners, and you will support to elevate and promote fundraising campaigns, attract new donors, and strengthen relationships with existing individual supporters. If you have demonstrable experience supporting fundraising goals through communication work with the ability to see the bigger picture, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Communications and Income Officer: Act as the bridge between the Communications team and Income and Partnerships team to ensure fundraising priorities are reflected in content calendars and messaging strategies to maximise fundraising impact. Acting as a key liaison between the Communications and Income and Partnerships teams, you will help maximise fundraising through various streams Develop donor centred collateral to support the Income and Partnerships team with income generation across all areas. Develop excellent content to enhance bids and tenders applications, and pitches to corporate partners including photos, case studies and audio-visual content. Support with the development of targeted marketing content to promote fundraising campaigns and events across all relevant channels, including social media, email, website, and print. Support with communications consistency across all donor touchpoints. Support digital fundraising campaigns through content creation, scheduling, and outreach. Support with monitoring engagement metrics and campaign performance to inform future strategies. Support with managing online fundraising pages and social media content. Assist with email marketing initiatives using platforms such as Dotdigital, Microsoft 365 CRM database. Update fundraising-related website content, including landing pages and event news. Assist in the planning and delivery of fundraising campaigns (e.g., appeals, donor acquisition, events). Prepare and produce compelling fundraising collateral such as donor packs, designing funding propositions, client stories and case studies, sponsorship proposals, and impact reports. Assist with donor stewardship communications, ensuring that ongoing donor engagement is consistent with fundraising efforts, helping to build long-term relationships and maximise donor retention. Monitor fundraising performance metrics, providing feedback to the communications team on how messaging, campaigns, and content can be adjusted to better support fundraising objectives. Support the mapping and implementation of donor journeys for new, repeat, and major donors. The experience and skills you need to become our Communications and Income Officer: Strong interest in communications, marketing and fundraising with a passion for driving support for the charity s mission. Experience, or a strong understanding, of how marketing and communications can drive fundraising success. Proactive in identifying opportunities for communications to support and push forward fundraising. Excellent written and verbal communication skills with the ability to craft persuasive messages that resonate with donors. Familiarity with email marketing software (e.g., Mailchimp, Dotdigital) and basic knowledge of donor Microsoft 365 CRM platform. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 30th July 2025 If you are interested in becoming our new Communications and Income Officer, please click 'APPLY ' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team! Location : Wakefield Contract : Permanent Salary : £45,463 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. The Regional Manager role: Part of the Asylum Services team, the Regional Manager is a rewarding and supportive role at Migrant Help. Based in Wakefield, you will be responsible for the management of the regional office and if growth dictates, all planning and mobilisation for the commissioning of new regional offices. As well as the team s deployment, delegating work appropriately and ensuring an effective delivery of service across the sites. Address any issues relating to standards in the service delivered, and non-contractual compliance. The team will focus on one region s operations, delivering face to face and remote services, bridging gaps, and focusing on areas with the highest demand. If you have demonstrable experience leading and coaching a team, supporting their personal development, growth and well-being, with the ability to manage performance against key performance indicators (KPIs) and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Regional Manager: To manage and oversee the day-to-day operations within the multi-channel and multi-work stream of the Regional Team. Work closely with the Head of Regional Services and Relationships, to support their strategic objectives and deputise in their place when needed. Work closely with other Regional Manager s to support their day-to-day operations, bridging gaps and supporting with duties in highest demand. Responsible for people related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution and training needs, supporting in the creation if tailored training plans and implanting training plans for all new recruits. Responsible for the Health and Safety arrangements of this multi-disciplinary, team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements. Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation changes. Provide continuous insight to line manager on any changes in trends and the impact on client service delivery. The experience and skills you need to become our Regional Manager: Experience in identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance. Experience in managing contractual requirements and achieving challenging targets to meet set KPIs. Significant experience reviewing and assuring data, to be used for invoicing, volumes, and performance The ability to source MI and work with the Quality Management System to monitor and manage performance Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: ?25th July 2025 If you are interested in becoming our new Regional Manager , please click 'APPLY' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

Migrant Help have an exciting opportunity to recruit a Account Executive - Corporate Partnerships to join our team! Location: Homebased Contract: Permanent Salary: £33,590 per annum About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Account Executive - Corporate Partnerships role: Part of the Income & Partnerships team, the Account Executive - Corportate Partnerships is a new and exciting role at Migrant Help. You will support and manage a diverse portfolio of corporate partners, including high-value accounts, delivering outstanding stewardship through effective communications, impact reporting, and coordinated partnership activities, ensuring a consistently engaging and valuable experience for our partners. You will develop comprehensive account management plans, incorporating stakeholder mapping, communication schedules, KPIs, and formal partnership agreements. If you have demonstrable experience supporting corporate fundraising accounts, are a passionate fundraiser, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Account Executive - Corporate Partnerships: Oversee a diverse portfolio of corporate partnerships, including high-value accounts, identifying and pursuing opportunities to deepen and expand existing relationships. Deliver exceptional stewardship to all corporate partners, ensuring a consistently high-quality and engaging partnership experience. Coordinate and execute partnership activities, including communications and impact reporting, to demonstrate value and maintain strong engagement. Develop detailed account management plans, including stakeholder mapping, communication schedules, KPI setting, and ensuring formal agreements are in place for all partnerships. Maintain accurate records of all formal partnerships agreements monitoring the performance of partnerships, ensuring that agreed-upon contributions are met and that all parties adhere to the terms in the contracts. Act as a representative of Migrant Help at corporate partner meetings, presentations, and events, building positive and professional relationships. Manage and maintain accurate records of all partnerships stored within the CRM system (Dynamics365). Ensure all partnerships are managed in compliance with Fundraising Regulator guidelines, GDPR, VAT, and other relevant legal frameworks. Support with the development of new business propositions by conducting thorough due diligence, assessing risks and rewards to inform decision-making. Support with management of a pipeline of prospective corporate partners to secure long-term, sustainable support aligned with our mission. Assist in creating compelling funding opportunities for projects and programmes, ensuring proposals are tailored to meet corporate partners CSR objectives and interests. The skills and experience you need: Proven record of developing effective partnerships Strong understanding of donor stewardship Proven ability to prioritise, meet deadlines and deliver results Provide high quality administration of partnerships, projects and deadlines Excellent innovative problem-solving skills These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date : 28th July 2025 If you are interested in becoming our new Account Executive - Corporate Partnerships , please click 'APPLY ' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Applicants must be available to start in the role during the week of 1st September, subject to pre-employment checks. We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector.

Migrant Help are currently looking for a Public Relations and Communications Manager to join their team. This role is home based. You will join us on a full time, permanent basis. In return, you will receive a competitive salary of £40,563 per annum. About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Public Relations and Communications Manager role: Part of the Communications team, the Public Relations and Communications Manager is an exciting role at Migrant Help. You will work closely with the Head of Communications to deliver all external and internal communications, helping develop and implement the organisational communications strategy, ensure effective media engagement, and take a leading role in Migrant Help s campaigning activities. This is an exciting time to join the Communications Team as we explore new ways of reaching audiences, changing public perceptions and sharing the stories of our clients. We continue to look at new initiatives and innovative ideas on how to grow the positive impact of our organisation and amplify the voices of the people that we support.? If you have demonstrable experience working within communications and public relations on managerial level, the ability to influence, persuade and negotiate and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Public Relations and Communications Manager: Help develop and implement Migrant Help s communications strategies that will increase the reach and impact of the charity s work Lead on both proactive and reactive media engagement Cultivate relationships with influential print, digital and broadcast journalists or thought leaders within our sector Write or approve media releases and other press materials, be first point of contact for media enquiries, brief spokespeople within the organisation as required Work closely with external PR agency on all public relations activities and awareness raising campaigns Undertake the necessary monitoring and evaluation to determine the success or otherwise of communications and public relations activities Support and develop a team of communication officers to deliver high quality and timely work Develop and promote Migrant Help s brand voice and act as a brand guardian ensuring consistency across all internal and external communications Write or approve digital content for our website and social media outlets in collaboration with the Senior Digital Marketing Officer Skills and experience we are looking for in our Public Relations and Communications Manager: ?Experience of utilising social media and other digital channels to raise support and awareness Excellent writing and editing skills and the ability to write compelling copy for a wide range of channels and audiences Demonstrable success in leading on media engagement, both proactive and reactive, and building relationships with journalists Creative approach to developing, implementing and evaluating organisational communication activities Tact and diplomacy when dealing with sensitive / complex issues These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 10th March 2025 If you are interested in becoming our new Public Relations and Communications Manager, please click 'APPLY' today. We look forward to hearing from you!

Migrant Help are currently looking for a Compliance Officer to join our supportive and dynamic Quality Team, on a full-time, permanent contract . In return, you will receive a competitive salary of £30,845 per annum. This is a home-based position. About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Compliance Officer role: ?The successful candidate will be organised and decisive, have demonstrable experience of internal and external audits including planning and supporting the teams to ensure a positive outcomes and be passionate about protecting our vulnerable clients. The scope of this role is to work as part of the Migrant Help Quality Team to ensure compliance against our certifications and accreditations, including ISO9001, ISO27001, ISO45001 and Advice Quality Standard, and to support continued certification against these standards. This includes carrying out regular checks and audits to ensure our clients receive the most appropriate and effective service and support, in line with our standards and frameworks, reviewing processes and procedures, as well as liaising with our external auditors and certification bodies to arrange and coordinate our (re)certification audits. You are expected to work closely with operational and support services teams to ensure compliance and to raise awareness and understanding of the standards and accreditations across the organisation. If you have a strong eye for detail, have the ability to give effective feedback which drives positive improvement and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Compliance Officer: Carry out regular checks, assessments and internal audits across our services as scheduled, creating thorough audit reports with relevant findings raised. Identify root causes of any non-conformances and create improvement plans to ensure non-conformances are addressed and rectified. Maintain the Integrated Management System and ensure its continuous effectiveness and relevance within the organisation, this includes, but is not limited to, maintaining the Corrective Actions Log, Risk Register, Legal Register, Objectives, Performance Monitoring, etc. Be the point of contact for external audits, preparing the teams, coordinating dates and availability, communicating any relevant information and attending the audits with the operational leads. Organise the monthly IMS meetings and biannual Management Review Meeting, this includes gathering discussion points, preparing the agenda, making minutes, and updating the action log. Work collaboratively with other teams, including our Asylum Support Services, Modern-Day Slavery Services and other operational teams, to support continuous improvement. Ensure any new services, projects, teams and offices adhere to the relevant requirements. Support with any relevant submissions to contracting authorities within the set deadlines. Create and maintain relevant training, as well as introducing new starters to the requirements set out in our certifications and accreditations. Keep up to date with legislation, regulations, and contract requirements Undertake any other duties which may be assigned by the Head of Quality Skills and experience we are looking for in our Compliance Officer: Experience of external audits, including organising, planning and supporting the teams to ensure a positive outcome. Demonstrable experience and understanding of ISO standards, specifically relating to ISO9001, ISO45001 and ISO27001 Excellent internal auditing skills, including planning, active listening, professional skepticism, understanding new information, report writing and root-cause analysis Ability to identify, assess and review risks These are some of the benefits we offer Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme. Closing Date: 3rd March 2025 If you are interested in becoming our new Compliance Officer , please click 'APPLY' today. We look forward to hearing from you!

Job Title: Executive Assistant, Strategy and Engagement Location: Dover. Salary: £27,502 per year. Job type: 35 hours per week. Full-time, Fixed-Term Maternity cover until April 2024. Home based. The Company: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Candidate: The successful candidate will be highly organised and proactive, have proven experience of maintaining a balance among multiple priorities, and be passionate about protecting our vulnerable clients. If you're a strong team player, have exceptional communication and administration skills and looking for an exciting role within a charity that is making a difference, we'd love to hear from you. The Role: We are looking for anExecutive Assistant to join our dynamic and welcoming Strategy and Engagement team on a?Fixed Term Maternity Cover Contract until April 2024. Reporting to the Head of Income and Partnerships, the purpose of this role is to provide effective and efficient support to the Head of Income & Partnerships, Director of Strategy and Engagement, Deputy Director Strategic Programmes, Head of Communications, and the wider Strategy and Engagement Team. The post holder will provide a welcoming, professional environment for relevant internal and external stakeholders, organising and coordinating senior administrative activity and support special projects, as required. The Executive Assistant (EA) must be highly organised and enjoy working within an environment that is values-led and community oriented. The ideal individual will have the ability to exercise good judgment and use their initiative. Duties and responsibilities: Supporting the Director of Strategy and Engagement and the wider Strategy and Engagement team by: Supporting the team in the most efficient manner possible, optimising their time daily. This may include, but is not limited to, support with diaries, communications, meetings and organising travel and expenses, depending upon the preferences of the individual post holders ?Offering support to the team on records management, stakeholder management and new organisational projects ?Organising, set-up and take notes/minutes for relevant meetings, as well as preparing and distributing papers for meetings in advance, as required ?Providing technical help in preparing professional-looking documents and proof-reading of reports and letters ?Ensuring income generation, research and strategy activity is filed and archived in a systematic and efficient way Arranging travel as required and complete appropriate claim forms for travel and expenditure, as directed ?Liaising with colleagues in similar positions in our stakeholder and partner organisations to keep himself/herself up to date with developments and to build working relationships with peers Assisting with the collation and production of grant and fundraising reports and end of project evaluations Experience and skills: Exceptional organisation, attention to detail and planning skills Ability to forge good working relationships and establish networks Ability to forward plan, anticipate next steps and find solutions to problems Broad range of IT skills such as MS Office Suite Demonstrable ability to use initiative and work with minimal instruction Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of: Candidates with the relevant experience or job title of; PA, Personal Assistant, EA to Associate, PA to Associate, EA to Partner, PA to Partner, Office Assistant, Business Administrator, Executive Assistant, Business Assistant, Secretary will also be considered for this role.

Job Title: Schools Programme Funding Coordinator - Year 2023 Location: London. Salary: £29,580 per year. Job type: 35 hours per week. Full-time, Fixed-Term until December 2023. Home based. The Company: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Candidate: The successful candidate will be organised and innovative, have proven experience of delivering projects from conception to completion, and be passionate about protecting our vulnerable clients. ?If you're a strong team player, have exceptional communication and presentation skills and looking for an exciting role within a charity that is making a difference, we'd love to hear from you. The Role: We are looking for a bright and enthusiastic Funding Coordinator to implement and launch our Year 2023, 60th Anniversary Schools Programme. This role will be within our Strategy and Engagement team on a Fixed Term Secondment Contractuntil December 2023. ? The role of the Schools Programme - Fundraising Coordinator is to develop a programme aimed at engaging schools, colleges and universities to support the work of Migrant Help. This newly formed role will be responsible for establishing and launching a new and exciting national schools / education programme to help teachers and pupils understand the positive impact of migration and integration and empowering young minds. Alongside this we aim to launch our schools/education fundraising income stream with compelling propositions, competitions and fundraising ideas that will be both inspiring and educational. Another key focus of the programme will be the development and delivery of our Schools Conference in the summer of 2023. Duties and responsibilities: Establish and manage relationships with a wide range of schools, colleges and universities across the UK Devise an education-based programme and proposition aimed at the positive impact of migration / integration Design a programme of activities suitable across schools, colleges and universities that are age appropriate and engaging Create educational based collateral to educate young minds Organise, hold and attend school assemblies and presentations and coordinate and deliver communications plans with schools, colleges, universities as appropriate Provide schools, colleges and universities with the required support for them to be able to carry out fundraising and educational based activities Organise an annual schools conference hosted by Migrant Help Liaise regularly with relevant internal teams to ensure the school's programme objectives are achieved eg; front line staff, comms, finance, marketing, legal, etc Manage fundraising, gift in kind income, and expenditure, ensuring we comply with charity regulations? ?Manage monitoring and evaluation providing impact reports for participating educational partners Ensure all fundraising activity, including GIK income data, is managed and recorded within the ThankQ CRM system Ensure all activities comply with charity, tax and other statutory Experience and skills: Exceptional organisation, attention to detail and resource planning skills ?Ability to forge good working relationships and establish networks Experience of charity fundraising Excellent IT and digital skills Demonstrable ability to use initiative and work with minimal instruction Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of: Candidates with the relevant experience or job titles of; Project Coordinator, Project Management, Funding Coordinator, Funding Officer, Projects Officer, Senior Project Manager, Schools Officer, Schools Programme Officer, Schools Finance Officer, Communications Officer and Charity fundraising will also be considered.

About Migrant Help Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We are currently looking for a Compliance Officer to join our team on a Permanent Contract. This role is based remotely however, the post holder will be required to attend one of our offices on occasional basis. Therefore, the applicant must be based within easy reach of either Dover, London, Derby, Wakefield, Birmingham, Liverpool, Oxford, Cardiff or Glasgow. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme. ​ The Role: The scope of this role is to work as part of the Migrant Help Quality Team to ensure compliance against ISO9001, ISO27001, ISO45001, ISO14001 and ISO22301, and to support continued certification against these standards. This includes carrying out regular checks and audits to verify procedures are effective and are adhered to at all times, as well as liaising with our external auditors and certification body. The postholder will be expected to work closely with operational and support services teams to ensure compliance and to raise awareness and understanding of the ISO standards across the organisation. The postholder is expected to maintain our Integrated Management System (IMS) to a high level, including the Legal Register, Risk Registers, and Corrective Actions Log, and to ensure the IMS continues to add value to the organisation. There is a requirement for the postholder to drive improvements and implement solutions where a shortfall in compliance is observed. The postholder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values. Duties and responsibilities: Carry out regular checks, assessments and internal audits as scheduled. Maintain the Integrated Management System and ensure its continuous effectiveness and relevance within the organisation, this includes, but is not limited to, maintaining the Corrective Actions Log, Risk Registers, Legal Register, ISO Objectives, Performance Monitoring, etc. Be the point of contact for external audits, preparing the teams, coordinating dates and availability, and communicating any relevant information. Create thorough reports on any findings, including good practice and any shortcomings. Identify root causes of any non-conformances and create improvement plans to ensure non-conformances are addressed and rectified. Work within the organisation's ISO frameworks to ensure adherence to ISO standards. Lead the monthly IMS meetings. Work collaboratively with other teams, specifically our IT, Facilities and Health and Safety Teams, to support continuous improvement. Provide cover and/or support to other auditing roles within the organisation. Raise concerns or issues as appropriate and work with the relevant teams to resolve these. Give feedback based on audit and assessment outcomes. Provide support to other colleagues as and when required. Participate in regular team briefings / meetings. Keep up to date with legislation, regulations, and contract requirements. Participate in the Supervision and Appraisal Process (SAA). Participate in all mandatory training and training identified in the Supervision & Appraisal process. Undertake any other duties which may be assigned by the Head of Quality. ​ Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

About Migrant Help Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We are currently looking for a Compliance Officer to join our team on a Permanent Contract. This role is based remotely however, the post holder will be required to attend one of our offices on occasional basis. Therefore, the applicant must be based within easy reach of either Dover, London, Derby, Wakefield, Birmingham, Liverpool, Oxford, Cardiff or Glasgow. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme. ​ The Role: The scope of this role is to work as part of the Migrant Help Quality Team to ensure compliance against ISO9001, ISO27001, ISO45001, ISO14001 and ISO22301, and to support continued certification against these standards. This includes carrying out regular checks and audits to verify procedures are effective and are adhered to at all times, as well as liaising with our external auditors and certification body. The postholder will be expected to work closely with operational and support services teams to ensure compliance and to raise awareness and understanding of the ISO standards across the organisation. The postholder is expected to maintain our Integrated Management System (IMS) to a high level, including the Legal Register, Risk Registers, and Corrective Actions Log, and to ensure the IMS continues to add value to the organisation. There is a requirement for the postholder to drive improvements and implement solutions where a shortfall in compliance is observed. The postholder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values. Duties and responsibilities: Carry out regular checks, assessments and internal audits as scheduled. Maintain the Integrated Management System and ensure its continuous effectiveness and relevance within the organisation, this includes, but is not limited to, maintaining the Corrective Actions Log, Risk Registers, Legal Register, ISO Objectives, Performance Monitoring, etc. Be the point of contact for external audits, preparing the teams, coordinating dates and availability, and communicating any relevant information. Create thorough reports on any findings, including good practice and any shortcomings. Identify root causes of any non-conformances and create improvement plans to ensure non-conformances are addressed and rectified. Work within the organisation's ISO frameworks to ensure adherence to ISO standards. Lead the monthly IMS meetings. Work collaboratively with other teams, specifically our IT, Facilities and Health and Safety Teams, to support continuous improvement. Provide cover and/or support to other auditing roles within the organisation. Raise concerns or issues as appropriate and work with the relevant teams to resolve these. Give feedback based on audit and assessment outcomes. Provide support to other colleagues as and when required. Participate in regular team briefings / meetings. Keep up to date with legislation, regulations, and contract requirements. Participate in the Supervision and Appraisal Process (SAA). Participate in all mandatory training and training identified in the Supervision & Appraisal process. Undertake any other duties which may be assigned by the Head of Quality. ​Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. - This post is subject to a Disclosure and Barring Service (DBS) check - This post is subject to Counter Terrorist Check (CTC) ​ Therefore the applicant must: Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. Be able to provide continuous UK address history for the previous 5 years. Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment. ​ ​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job. ​

About Migrant Help Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We are currently looking for Helpline Advisers x2 to join our team on a 9-month f ixed-term contract . There will be a potential for the role to be made permanent or extended. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme The Role: To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service To meet internal standards on performance and call handling as set by the Head of Advice Line To meet all regulatory standards in line with Migrant Help and OISC best practice Liaise with other departments to ensure that customer and client service standards are met. Main Duties & Responsibilities: Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the helpline. Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully. Work with interpreters as required. Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service. Ensure that a professional and courteous service is provided to all clients, both internal and external. Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work. Attend and participate in team briefs and meetings, participate in training and appraisal processes as required Adhere to Data Protection regulations and GDPR Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

About Migrant Help Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We are currently looking for Helpline Advisers x2 to join our team on a 9-month f ixed-term contract . There will be a potential for the role to be made permanent or extended. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme The Role: To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service To meet internal standards on performance and call handling as set by the Head of Advice Line To meet all regulatory standards in line with Migrant Help and OISC best practice Liaise with other departments to ensure that customer and client service standards are met. Main Duties & Responsibilities: Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the helpline. Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully. Work with interpreters as required. Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service. Ensure that a professional and courteous service is provided to all clients, both internal and external. Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work. Attend and participate in team briefs and meetings, participate in training and appraisal processes as required Adhere to Data Protection regulations and GDPR Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

About Migrant Help Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We are currently looking for Helpline Advisers x2 to join our team on a 9-month fixed-term contract. There will be a potential for the role to be made permanent or extended. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme ​The Role: To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service To meet internal standards on performance and call handling as set by the Head of Advice Line To meet all regulatory standards in line with Migrant Help and OISC best practice Liaise with other departments to ensure that customer and client service standards are met. Main Duties & Responsibilities: Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the helpline. Handle calls effectively working in a timely way to ensure that clients are supported appropriately whilst ensuring that the helpline operates successfully. Work with interpreters as required. Undertake casework which may include complex or safeguarding cases as required to assist with providing that timely service. Ensure that a professional and courteous service is provided to all clients, both internal and external. Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work. Attend and participate in team briefs and meetings, participate in training and appraisal processes as required Adhere to Data Protection regulations and GDPR Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.​ Special Requirements: This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check This post is subject to a Counter Terrorism Check (CTC) Suitable candidates must be OISC registered or have the willingness to work towards OISC qualification. Therefore the applicant must: Be able to prove their right to work in the UK by providing a valid passport or other right to work documents, such as work visa, settled status document, certificate of registration or naturalization as a British citizen etc. Any offer of employment will be subject to CTC clearance which requires a valid passport. Be able to provide continuous UK address history for the previous 5 years. Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment ​ As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.