York Road Project
Woking, Surrey
Reports to : Client Services Manager Hours: 37.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Hybrid working is also available. Salary : £28,325 per annum. Fixed Term to April 2029. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. York Road Project exists to defeat homelessness. Through our Today Centre, Tonight Centre and Tomorrow Houses, we work alongside people to prevent homelessness, respond to crisis, and support long-term recovery and independence. Purpose of the Role York Road Project is a partner in the Woking Crisis Prevention Consortium, which brings together local organisations to help residents build resilience, improve wellbeing and prevent issues from escalating into crisis. Working alongside Welcome Church, Woking Foodbank, Citizens Advice Woking, Barnardo's and Home-Start. The Prevention Support Worker will provide intensive, person-centred support to adults experiencing multiple disadvantage and complex needs. Working with individuals for up to 12 months, the postholder will help identify and address issues at an early stage, build resilience and independence, and reduce the likelihood of future crisis through coordinated support and partnership working across the Woking Crisis Prevention Consortium. Key Responsibilities • Manage a caseload of approximately 20-22 individuals annually. • Undertake holistic assessments to identify strengths, needs, risks and goals. • Develop and review person-centred support plans. • Provide practical and emotional support tailored to individual circumstances. • Build trusting relationships that encourage engagement and positive change. • Deliver support in community settings, individuals' homes and other appropriate locations. Prevention and Resilience • Identify emerging issues and intervene before they escalate into crisis. • Support individuals to improve financial stability, wellbeing and independence. • Help people strengthen support networks and reduce isolation. • Encourage the development of skills and confidence to manage future challenges. • Promote long-term stability and reduce reliance on crisis services. Partnership Working • Receive and make warm referrals within the consortium. • Work closely with consortium partners to coordinate support around individuals. • Signpost and refer to specialist services where appropriate. • Attend multi-agency meetings and advocate for clients when required. Monitoring and Evaluation • Maintain accurate case records and support plans. • Record all client contacts, interventions and outcomes. • Complete regular reviews to monitor progress and adapt support where required. • Contribute case studies, outcome reports and monitoring information for funders and consortium partners. • Support the evaluation and ongoing development of the service. Professional Practice • Participate in supervision and training • Contribute to service improvement and shared learning across the consortium. • Work in accordance with safeguarding, confidentiality and data protection requirements. Person Specification Essential • Experience of supporting adults with complex or multiple support needs. • Experience of managing a caseload and delivering one-to-one support. • Understanding of issues such as poverty, housing insecurity, poor mental health, substance misuse, offending behaviour and social isolation. • Ability to undertake assessments and develop support plans. • Experience of partnership and multi-agency working. • Strong communication, organisation and record-keeping skills. • Understanding of safeguarding adults. • Ability to work independently and use sound judgement. Desirable • Experience of prevention or early intervention services. • Experience within homelessness, housing, social care or community support. • Knowledge of trauma-informed and strengths-based approaches. • Knowledge of local support services and referral pathways. • Experience of delivering wellbeing or mental health support.
Reports to : Client Services Manager Hours: 37.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Hybrid working is also available. Salary : £28,325 per annum. Fixed Term to April 2029. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. York Road Project exists to defeat homelessness. Through our Today Centre, Tonight Centre and Tomorrow Houses, we work alongside people to prevent homelessness, respond to crisis, and support long-term recovery and independence. Purpose of the Role York Road Project is a partner in the Woking Crisis Prevention Consortium, which brings together local organisations to help residents build resilience, improve wellbeing and prevent issues from escalating into crisis. Working alongside Welcome Church, Woking Foodbank, Citizens Advice Woking, Barnardo's and Home-Start. The Prevention Support Worker will provide intensive, person-centred support to adults experiencing multiple disadvantage and complex needs. Working with individuals for up to 12 months, the postholder will help identify and address issues at an early stage, build resilience and independence, and reduce the likelihood of future crisis through coordinated support and partnership working across the Woking Crisis Prevention Consortium. Key Responsibilities • Manage a caseload of approximately 20-22 individuals annually. • Undertake holistic assessments to identify strengths, needs, risks and goals. • Develop and review person-centred support plans. • Provide practical and emotional support tailored to individual circumstances. • Build trusting relationships that encourage engagement and positive change. • Deliver support in community settings, individuals' homes and other appropriate locations. Prevention and Resilience • Identify emerging issues and intervene before they escalate into crisis. • Support individuals to improve financial stability, wellbeing and independence. • Help people strengthen support networks and reduce isolation. • Encourage the development of skills and confidence to manage future challenges. • Promote long-term stability and reduce reliance on crisis services. Partnership Working • Receive and make warm referrals within the consortium. • Work closely with consortium partners to coordinate support around individuals. • Signpost and refer to specialist services where appropriate. • Attend multi-agency meetings and advocate for clients when required. Monitoring and Evaluation • Maintain accurate case records and support plans. • Record all client contacts, interventions and outcomes. • Complete regular reviews to monitor progress and adapt support where required. • Contribute case studies, outcome reports and monitoring information for funders and consortium partners. • Support the evaluation and ongoing development of the service. Professional Practice • Participate in supervision and training • Contribute to service improvement and shared learning across the consortium. • Work in accordance with safeguarding, confidentiality and data protection requirements. Person Specification Essential • Experience of supporting adults with complex or multiple support needs. • Experience of managing a caseload and delivering one-to-one support. • Understanding of issues such as poverty, housing insecurity, poor mental health, substance misuse, offending behaviour and social isolation. • Ability to undertake assessments and develop support plans. • Experience of partnership and multi-agency working. • Strong communication, organisation and record-keeping skills. • Understanding of safeguarding adults. • Ability to work independently and use sound judgement. Desirable • Experience of prevention or early intervention services. • Experience within homelessness, housing, social care or community support. • Knowledge of trauma-informed and strengths-based approaches. • Knowledge of local support services and referral pathways. • Experience of delivering wellbeing or mental health support.
York Road Project
Woking, Surrey
Job Title : Facilities Manager Location: York Road Project, Woking, Surrey, with some hybrid working. Own car required with travel around the Woking area as needed. Hours: 22.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Salary: £23,.5 hours, depending on experience Benefits: Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata), pension, Birthday Day off, Medicash plan, flexible working and hybrid working. Direct reports : None, works as part of the Admin & Systems Team. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. York Road Project exists to defeat homelessness. Through our Today Centre, Tonight Centre and Tomorrow Houses, we work alongside people to prevent homelessness, respond to crisis, and support long-term recovery and independence. Purpose of the Role The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes our 24-hour, 10-bedroom Tonight Centre accommodation as well as 3 further Tomorrow Houses, comprising of a further 14 beds. This will ensure all of our buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements. This is an exciting time to join the organisation, as we are planning the refurbishment of our Tonight Centre accommodation service alongside ongoing development of our wider accommodation portfolio. Working alongside the administrative team who coordinate maintenance activity, suppliers, utilities and compliance records, the Facilities Manager will provide oversight of all our accommodation and Today Centre premises, ensuring they are safe, compliant, and fit for purpose. Facilities Management The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met. The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently. The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites. Health and Safety & Compliance Oversee Health and Safety compliance across all properties and service. This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented. The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained. Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard. The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed. Governance & Reporting As part of the role you will attend the charity's Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions. The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services. Budgets & Operational Reporting Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities. Develop a maintenance schedule for all properties. Professional Standards & Ways of Working Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements. Ensure all property and compliance documentation is audit-ready and consistently maintained. Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems. Escalate risks, compliance breaches and urgent safety issues promptly and appropriately. Work within statutory requirements, organisational policies and agreed procedures at all times. Ensure a structured and proactive approach to planning inspections, maintenance and compliance activity. Knowledge and skills Essential Experience in facilities, maintenance, property management and compliance roles. Experience of using facilities and compliance management software. Strong knowledge of UK health, safety and environmental regulations. Excellent interpersonal and communication skills. Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself. Strong organisational abilities, able to prioritise and to skillfully plan and manage time. Proficiency in Microsoft Word, Excel, Outlook and Salesforce. Proficiency in conducting risk assessments and creating action plans based on findings. Desirable NEBOSH, IOSH, or equivalent health and safety qualification. Experience of managing budgets and supplier & contractor relationships. An understanding of sustainability and energy efficiency initiatives. Experience overseeing small refurbishment or capital projects. Knowledge of safeguarding practices. Personal Attributes Ability to manage competing priorities under pressure. Resilient and confident working in complex environments. Positive attitude, maintains a positive attitude even in challenging situations. Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly. Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome. Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes. Aligned with the values and mission of York Road Project.
Job Title : Facilities Manager Location: York Road Project, Woking, Surrey, with some hybrid working. Own car required with travel around the Woking area as needed. Hours: 22.5 hours per week, Monday to Friday, between 8am-6pm. Flexible working arrangements available for the right candidate. Salary: £23,.5 hours, depending on experience Benefits: Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata), pension, Birthday Day off, Medicash plan, flexible working and hybrid working. Direct reports : None, works as part of the Admin & Systems Team. About York Road Project York Road Project is a homelessness charity based in Woking, supporting people experiencing homelessness for over 30 years. York Road Project exists to defeat homelessness. Through our Today Centre, Tonight Centre and Tomorrow Houses, we work alongside people to prevent homelessness, respond to crisis, and support long-term recovery and independence. Purpose of the Role The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes our 24-hour, 10-bedroom Tonight Centre accommodation as well as 3 further Tomorrow Houses, comprising of a further 14 beds. This will ensure all of our buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements. This is an exciting time to join the organisation, as we are planning the refurbishment of our Tonight Centre accommodation service alongside ongoing development of our wider accommodation portfolio. Working alongside the administrative team who coordinate maintenance activity, suppliers, utilities and compliance records, the Facilities Manager will provide oversight of all our accommodation and Today Centre premises, ensuring they are safe, compliant, and fit for purpose. Facilities Management The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met. The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently. The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites. Health and Safety & Compliance Oversee Health and Safety compliance across all properties and service. This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented. The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained. Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard. The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed. Governance & Reporting As part of the role you will attend the charity's Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions. The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services. Budgets & Operational Reporting Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities. Develop a maintenance schedule for all properties. Professional Standards & Ways of Working Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements. Ensure all property and compliance documentation is audit-ready and consistently maintained. Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems. Escalate risks, compliance breaches and urgent safety issues promptly and appropriately. Work within statutory requirements, organisational policies and agreed procedures at all times. Ensure a structured and proactive approach to planning inspections, maintenance and compliance activity. Knowledge and skills Essential Experience in facilities, maintenance, property management and compliance roles. Experience of using facilities and compliance management software. Strong knowledge of UK health, safety and environmental regulations. Excellent interpersonal and communication skills. Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself. Strong organisational abilities, able to prioritise and to skillfully plan and manage time. Proficiency in Microsoft Word, Excel, Outlook and Salesforce. Proficiency in conducting risk assessments and creating action plans based on findings. Desirable NEBOSH, IOSH, or equivalent health and safety qualification. Experience of managing budgets and supplier & contractor relationships. An understanding of sustainability and energy efficiency initiatives. Experience overseeing small refurbishment or capital projects. Knowledge of safeguarding practices. Personal Attributes Ability to manage competing priorities under pressure. Resilient and confident working in complex environments. Positive attitude, maintains a positive attitude even in challenging situations. Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly. Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome. Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes. Aligned with the values and mission of York Road Project.
