Box Leisure Recruitment

As a Leisure Manager you will be responsible for overseeing the daily operations of our spa and leisure club. You will play a pivotal role in maintaining high standards of service, ensuring a relaxing and rejuvenating experience for our guests. Key Responsibilities: Manage and coordinate all spa operations, including scheduling, inventory management, and ensuring a high standard of cleanliness and hygiene. Provide exceptional customer service, addressing guest needs and concerns, and ensuring a warm and welcoming atmosphere. Recruit, train, and lead a team of spa professionals, including therapists, and support staff. Supervise their work, provide feedback, and foster a positive and collaborative work environment. Develop and manage the spa's budget, monitor expenses, and optimize revenue generation through effective marketing and sales strategies. Maintain high-quality spa services and ensure all treatments and therapies meet or exceed industry standards. Oversee the procurement and inventory of spa and leisure products and equipment. Manage all areas of the leisure club, including pool and water management. To be successful in this role you need to have Proven experience as Leisure Manager or a similar role in the hospitality industry. Strong leadership and team management skills. Excellent interpersonal and customer service skills. Knowledge of spa treatments and wellness industry trends. A passion for providing exceptional guest experiences. Elemis experience preferred but not essential. What s in it for you? A competitive salary Discounted stays and spa visits and additional partner hotels, including a generous F&B and spa discounts Cycle to work scheme Management development and career progression

Box Leisure The Cutting Edge of Leisure Careers Job Title: Bar Manager Salary: £28,000 -£30,000 Location: Lancashire A unique opportunity to join the enthusiastic and professional staff at Family-friendly Holiday park, We are looking to recruit a Food and Beverage venue manager for our clients busy and exciting bar and restaurant. Additionally, to ensure standards of preparation and oversee the daily operational duties and performance of the F&B Assistants, ensuring that both internal and external customers receive an excellent quality dining service. Assisting the F & B Manager in ensuring the overall profitability of all food and beverage departments by ensuring effective utilisation of resources so that targets are met. To ensure that the company s F & B standards are adhered to and that statutory requirements Main duties and responsibilities Ensuring that food and beverage areas set up for the day s business Ensuring that staff are briefed and directed accordingly Helping to run events on the day Helping to train the staff to quality hotel standards Working closely with the F&B Manager and also the sales team to ensure that the finer details for successful service are in place Ensuring that Food and Beverage rooms are cleared at the end of each event Handle guest complaints, requests and enquiries in a relaxed yet professional manner Help create a safe environment for both staff and guests and adhere to the company s health and safety policy and procedures Key Skills and Experience Will preferably have experience as an F&B Supervisor within a guest focused environment Will be passionate about F&B and will enjoy the buzz of running shifts Will have an excellent eye for detail If you are interested in this opportunity and think you have the skills and experience required. Please contact James for more information

Box Leisure Recruitment The Cutting Edge of Leisure Recruitment Job Title: Food Outlet Manager Salary: £31,000 Additional pay: 10% Bonus Location: Kent (Live-in accom can be made available) Must have Burger King experience Our client is looking to recruit a Brand Manager to join and lead an enthusiastic and professional team at one of their outlets set on a beautiful family friendly holiday park in the South East. The Brand Manager will be in place to ensure that high standards of the food preparation are adhered to and will oversee the daily operational duties and performance of the F&B Assistants, ensuring that all customers receive an excellent quality dining service in line with the brand. The Manager should be responsible for engaging and inspiring their team each day and setting direction in relation to the day-to-day activities and tasks in hand. The Brand Manager will be responsible for monitoring the overall profitability of their outlet by ensuring effective utilisation of resources so that targets are met. They will also, very importantly, be responsible for ensuring that the company s F & B standards are adhered to and that statutory requirements are fully met. The Manager will take responsibility for the day-to-day operations in their outlet but will also support the Head of Food & Beverage on the Park in delivering the very best F&B experience to all guests and owners. Main duties and responsibilities Ensuring that designated eating areas are prepared by the team for the day s customers Ensuring that dining areas are also cleared and cleaned accordingly in an efficient manner by the team Ensuring that staff are briefed and directed in all relevant aspects of the outlet accordingly, front and back of house Helping to train the staff to quality standards in all areas of customer service Handle guest complaints, requests, and enquiries in a relaxed yet professional manner Help create a safe environment for both staff and guests and adhere to the company s health and safety policy and procedures Manage all Stock Margin, Cash Procedures and Cost Control in the department maximising profit and minimise loss. Key Skills and Experience Will preferably have experience as a Brand Manager or F&B Manager within a guest focused environment Will be passionate about F&B and will enjoy the buzz of running shifts Will have an excellent eye for detail Expertise & Qualifications: Has a thorough knowledge and understanding of the management and tasks for own department Food Safety Certificate Level 2 minimum Level 3 preferred Brand Specific operators qualifications Benefits: Company pension Employee discount Referral programme If you are interested in this opportunity and think you have the skills and experience required, please apply today! or call me if you have any questions (phone number removed)

Spa Therapist Manager North Wales (Ruthin Area) Salary £28,000 Can come with accommodation Schedule: Weekend availability/Full time Permanent position Ideal for a Senior Therapist wanting to progress to managerial level. Duties& Responsibilities To lead, develop, build and maximise revenue and profit in the Spa Treatments sector, by way of maximising treatments, packages and retail sales. • To proactively drive and sell treatment space, leading the ideas for specific out-reach to ensure pro-active sales. • To lead the managing of, handling and understanding of the spa treatments booking system and software systems in general. • To actively out-reach to current and future arriving hotel guests to up-sell their stay to include treatments • Create and develop strategic growth plans for your department to include active marketing strategies specifically to maximise treatment and retail sales, to include data base letters for regular mail shots and joint design of promotional material etc. • To lead and continually re-assess/train the spa therapists to ensure the highest level of delivery, knowledge and experience at all times. • To organise all relevant external and internal training as and when required. • Interview and appraisal of Spa therapist personnel. • Staff rotas/schedules. • To produce revenue result and business development reports for weekly presentation and meeting to the Spa Manager/hotel management/MD/owners as applicable. What's in it for you? Competitive salary Benefit from free on-site parking Staff stays at our beautiful partner hotels in stunning locations with magnificent scenery, at the rate of £30 per night. Treat your friends and family to discounted stays at our partner hotels, with a rate of £55 per night. Experience our spas with a generous 40% discount on spa visits and entry. Enjoy a 15% discount for spa visits and entry for your friends and family. Benefit from a 50% discount on food and drinks during your visits to our establishments. Take advantage of the cycle-to-work scheme Generous tip and commission scheme. Commission pay Tips Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking Referral programme Work Location: In person If interested please email your cv to (url removed)

General Managers Wanted for Traditional British Pubs Are you passionate about the pub industry and looking for an exciting management opportunity? We are looking for Pub General Managers to run traditional British pubs located across London. Position: General Manager Salary: Up to £37000 per annum depending on pub Accommodation: Live-in options available Location: London Responsibilities: Oversee daily operations of the pub to ensure high standards of service and customer satisfaction. Manage staff, including recruitment, training, and scheduling. Implement and maintain health and safety regulations. Monitor and manage budgets to ensure profitability. Develop and execute marketing strategies to attract and retain customers. Ensure the pub adheres to all legal and company standards, including licensing laws. Requirements: Proven experience as a General Manager in the hospitality industry, preferably in a pub setting. Strong leadership and interpersonal skills. Excellent organisational and multitasking abilities. A passion for providing exceptional customer service. Knowledge of health and safety regulations and licensing laws. Ability to manage budgets and financial plans effectively. Flexibility to work evenings, weekends, and bank holidays. Apply today! For more information, speak to Sarah or email (url removed) Cancel

Are you an experienced 360 Recruitment Consultant or sales person looking for a new opportunity in the commercial / industrial sector? If you're ready to take the next step in your recruitment career, Box Leisure Recruitment in Doncaster has the perfect opportunity for you! We offer flexibility, treat you like an adult, and promote a fun, supportive environment where your success is celebrated. At Box Leisure Recruitment, we believe that you are key to the continued success of our business. You ll thrive in an extremely supportive environment , where we work as a team to achieve outstanding results. We provide: A competitive salary based on experience A competitive uncapped commission structure Flexible homeworking options The potential for a 4-day week Regular incentives to keep you motivated If this sounds like the role for you, send your CV today and let's see where this exciting opportunity can take you!

Box Leisure The cutting edge of leisure careers Job Title: LHoliday Home Sales Consultant Location: Norfolk Salary: Up to £30k +commission OTE £75k+ Hours: 40 hrs per wee k as business requires Duration: Permanent Imagine working on a 5 lodge park, different to any other. High end, amazing locations, environmental friendly, care about people, service matters! This position will see you maximising sales and creating lasting memories for holiday home owners. We are looking for an experienced lodge salesperson who is organised, proactive to enhance the sales activity on the park. This is a fantastic environment and industry to work within. This role will see you working on a beautiful holiday park where service does matter. the ability to deliver a world-class experience to new clients and owners. You will be expected to: Ensure overall profits, success and smooth running of the Holiday Home Sales process Maintain high standards of customer service and deliver a world-class experience to all customers. Adhere to and promoting the Company Values along with Company best practice and legal compliance. Develop and maintain relationships with owners, internal and external customers Resolving customer queries by using a positive approach and putting yourself in the customers shoes Deal effectively and efficiently with customer concerns and compliments following the company guidelines. Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation. Build lasting relationships with customers old and new. If you feel this is the role for you and you have what it takes apply today, this could be a very exciting step in elevating your career. Speak to Abbie at (url removed)

Box Leisure The cutting edge of leisure careers Job Title: Residential Sales Manager Location: North West Salary: 30 k + excellent commission Hours: As business requires Duration: Permanent The Residential Sales Manager would be responsible for maintaining and overseeing the sales objectives. Your role would be to visit each park on a regular rotation with your company car and manage the overall sales goals, accomplishments and strategies and to liase with the Sales Managers on park to ensure targets are being met and if not, then to implement changes and developments for that individual resort. Who doesn t enjoy a holiday? The relaxation, the fun, the getting away, whatever your reason; we all experience that feeling of not wanting it to come to an end. Imagine being able to have your holiday permanently sat waiting for you at any time you re able to get there! Nice thought isn t it? now imagine it being part of your job to make this come true! This position will see you maximising sales of holiday homes and creating lasting memories for holiday makers to return time and time again. This is an exciting opportunity and a fantastic environment and industry to work within. If you are passionate about hitting sales goal targets and working with people in a variety of environments, you might be a perfect match for one of our Regional Sales Manager positions. We are looking for ambitious professionals with a proven track record in the Holiday Home Sales environment to lead our Sales Managers and their teams at various holiday parks throughout the UK. You will be expected to: Ensure overall profits, success and smooth running of the Holiday Home Sales process. Maintain high standards of customer service and team member effectiveness. Adhere to and promoting the Company Values along with Company best practice and legal compliance. Develop and maintain relationships with Sales Managers and their teams, owners, holidaymakers, internal and external customers. Gain feedback from both owners and holidaymakers on the services and facilities provided on park. Resolving customer queries where needed by using a positive approach and putting yourself in the customers shoes. Deal effectively and efficiently with customer concerns and compliments following the company guidelines. Maintain a continuous positive dialogue with Sales Managers to ensure the sale of the holiday homes are supported from initial transaction to final delivery and handover including that full and final checks are processed accurately on all relevant documentation. Monitor and help proactively resolve after sales complaints to ensure customer satisfaction. If you feel this is the role for you and you have what it takes apply today, this could be a very exciting step in elevating your career. Speak to Gail at (url removed)

Leisure and Tourism Accommodation Manager Northampton Permanent/Full Time ACCOMMODATION MANAGER Box Leisure: The Cutting Edge of Leisure Careers Location: Northampton Salary: £30,000 Hours: Full Time Duration: Permanent We are looking for an amazing Accommodation Manager for our clients at one of their top holiday Parks in the Northampton. You will be responsible for the efficient running of the Accommodation department and managing a large team of individuals. The Accommodation Manager is accountable for ensuring high standards of cleanliness are delivered across all accommodation offerings. You will be required to manage stock to achieve budget controls and maximise opportunity to exceed targets. You will identify, plan, and deliver training to enhance the service standards provided to our guests and owners. Prepare and organise all aspects of guest s accommodation requirements Lead a team to deliver high accommodation standards through cleaning and maintenance Operate an organised linen management process to control stock levels and costs Monitor accommodation quality ensuring that the customer experience exceeds expectations, and all operating standards are achieved Review guests feedback and implement processes to increase guest scores Control stock room management across all areas such as linen, inventory and equipment to ensure budgets are adhered to Linen management processes are followed with positive supplier communication Accommodation wage budgets are understood and managed to achieve the targeted cost per clean. Set corrective action if costs are uncontrolled. To liaise with the holiday sales team daily to keep up to date with booking information. Be responsible for all health and safety within the department complying with the legislation and Park procedures. Proactively support in the development of all accommodation team members, ensuring that any training requirements are met. On occasion you may be asked to perform additional duties or duties unrelated to your role after appropriate training has been given. WHAT WE ARE LOOKING FOR Previous experience of managing or supervising a large team. Role modelling effective leadership behaviours. Team, customer and KPI focused individual with the ability to achieve. Ability to work and enjoy a fast paced and high-pressure environment. Experience of effectively managing a budget and rota system. Competent understanding of IT systems Good understanding of Health and Safety. Experience of taking accountability and responsibility for personal and team development. Strong leadership and development skills. Excellent communicating and influencing skills. The ability to inspire others to deliver outstanding customer service. Commercial awareness and business acumen. Desire to strive for success and achieve more. Contact James at Box Leisure for more information Email: (url removed)

Are you from a hotel, Travel or hospitality concierge background and looking for a new career. I am seeking an experienced Head of Experience Manager to join a dynamic team in Central London. As Head of Experience, you will be the main point of contact for the FOH team and be champion for the concierge programme, often liaising between the client and their employee base. Key Responsibilities: Team Management of front of house and concierge Improvement and implementation meetings and coordination with employee and clients teams. Constant enhancement and 'hotelification' of the foh and all service interactions from desk, conference room support, to special events and activities. Vendor and third party relationship management. Budget Management across the services to ensure financial expectations are adhered to. Ensure Guest experience teams follow HSE policies, management of risk assessments and compliance. Service innovation constantly reviewing the guest experience including new technology and trends. Personal Services Know and recommend local services and amenities. Respond to all employees requests following and adhering to company standards. Take ownership to recommend and suggest solutions and alternatives to employee requests that meet and exceed expectations. Track and record all interactions, to hyper personalise service tot he individual and spot trends across employee base. Effectively manage the requests to ensure shifting priorities and deadlines are met, while maintaining both productively, quality and customer satisfaction goals. Clearly set expectations with the employee regarding turnaround time for the the request to be fulfilled, and proactively communicate any relevant updates that may change those expectations. Best Practice Maintain company reputation in the market in the market for the highest levels of quality and hospitality. Provide leadership, direction and support to the service teams, whilst maintaining motivation and enthusiasm to continuously deliver beyond expectations. Anticipate employee needs before they arise using relevant information collected in CRM to enhance and personalise their experience. Answer any questions from employee and visitor related to the building including wayfinding, policies and procedures, community etiquette, etc. Clearly understand client programmes and initiatives that can help better serve the employees and promote local initiatives and benefits. Management, development and implementation of innovative guest and employee experience. Requirements: Bachelor's degree or equivalent in Marketing, Communications, Business, Hospitality or related field. 5 years + Proven experience in community management Strong interpersonal and communication skills with the ability to connect with diverse groups of people. Excellent organisational and project management skills, with the ability to multitask and prioritise tasks effectively. Proficiency in using social media platforms, community management tools, and analytics tools. Passion for building communities and creating positive experiences for members. Ability to thrive in a fast-paced and dynamic work environment. If you are passionate about building communities and creating impactful experiences, we would love to hear from you. Apply today! Speak to Kevin - (url removed) or (phone number removed)

Box Leisure Recruitment The Cutting Edge of Leisure Recruitment Job Title: Leisure Assistant/ Class Instructor within a fitness centre Salary: £25,000 Location: Northumberland Are you looking for a new role within the leisure industry? A role that plays a vital role in the day to day running of the Leisure club, to learn multiple departments with the potential to progress into higher roles with a well-rounded knowledge of the club! Role: Answering telephone calls and dealing with queries on reception from prospective/existing members. To carry out reception and administration duties relation to the centre members and guests. To provide product and Company information to Customers to a high standard of level of competence. To supervise the 20m pool in a life guarding capacity. To ensure a high standard of cleanliness and excellent public image is maintained. To undergo specific training as indicated by the Duty Manager and be required to attend water-based training periodically. Reporting any health and safety issues to the Duty Manager. Effectively maintain hygiene levels of the facilities and maintenance of equipment to a recognised level of capability. Dealing with member enquiries and complaints. Liaising with other team members to ensure tasks are completed effectively. Accept instructions from the Duty Manager in a correct and appropriate manner. Comply with company policies, rules and procedures at all times. Be able to instruct/ lead our Fitness classes such as (Spinning, circuit and other) Requirements: Experience in a similar role in a health/fitness club or local authority sports centre. (Preferred not essential) Excellent judgement, able to listen to members point of view/requirements and evaluate best option. Good time management, is organised and creates a good impression, takes pride in quality of work and is always presentable. Excellent communication skills, able to convey information clearly and accurately. Carry out gym inductions Qualifications: The right to work in the UK. RLSS National Pool Lifeguard Qualification or willing to work towards. Level 2 Gym instructor Fitness instructor Experience in a similar role in a health/fitness club or local authority sports centre All training can be provided however any experience is a benefit! If this sounds like the opportunity for you, please contact (url removed) for more information!

Box Leisure The Cutting Edge of Leisure Recruitment Location: Scotland / Ayrshire Salary: £34-38k Hours: Full-time Duration: Permanent Accommodation: provided Role Purpose Create and maintain a safe and secure environment for holiday makers, ensuring all customers receive the very best experience and customer service standards continuously improve. Your key responsibilities will include: Manage the security function ensuring maximisation of opportunities for greater efficiency and improve the safety of the park. To plan and maintain a security presence to create a safe and secure environment. To ensure effective control of site entrances by monitoring anyone on the premises. Monitor the complex entrance on an evening, ensuring all guest have the appropriate entertainment passes. Oversee the effective shut down of the complex on an evening/night, ensuring that safety and customer services standards are maintained. To carry out full and unbiased investigations providing detailed statements and reports when necessary. Ensure that the park is effectively patrolled to monitor noise levels and possible situations that are likely to cause disturbances. Maintain effective records of all security activity with reference to investigation of accidents and incidents. Proactively support in the recruitment, induction, and development of all security team members, ensuring that any training requirements are met. You have a duty to safeguard your own health and safety and that of your colleagues, customers, and visitors. You also have a duty to co-operate with Management to enable it to comply with its health and safety duties. Ensuring quality, compliance, and health & safety standards across department. The successful person will: Hold current SIA (or equivalent) certification. Have outstanding customer services skills. Ideally have experience of conflict resolution. Be proven in the effective management and development of a team. Commercial awareness and business acumen. Communicating, influencing and teamwork skills. Achievement and customer focussed. Desire to strive for success and achieve more. If this sounds like the role for you please contact: (url removed) or (phone number removed)