The Growth Company

The Growth Company's (GC)Justice Services team is looking for a CFO Evolution Activity Facilitator to provide rehabilitation and Employment Training and Education support within the Programme. CFO Evolution provides tailored support for offenders, especially those who are disadvantaged, struggle to engage with mainstream services, face barriers to community reintegration, and lack essential life and functional skills needed by employers. This voluntary program includes through-the-gate elements to ensure comprehensive support not fully covered by existing initiatives. You'll be dual trained as a Justice Case Worker and Activity Facilitator, offering advice, guidance, coaching, mentoring, and support through regular 1:1 meetings and group sessions. To read more about this programme, please visit: HMPPS Creating Future Opportunities. The role offers a starting salary of £27,500, increasing to £30,000 upon successful completion of probation and achievement of key sales milestones. Key Responsibilities Identify participants' learning needs through discussion, assessment, and observation, and develop tailored action plans that support their personal and professional goals. Build positive, supportive, and trusting relationships participants to encourage engagement, confidence, and sustained progress. Accurately record all activities, outcomes, and participant progress on the CRM system to ensure effective monitoring and reporting. Provide ongoing guidance to help participants implement their agreed actions, overcome barriers, and stay on track with their development. Facilitate group learning sessions that strengthen communication skills, social interaction, teamwork, and overall employability. About You Experience working with offenders or marginalised individuals. Strong interpersonal, communication, and negotiation skills. Ability to work in a target-driven environment. High-level guidance skills for one-to-one and group sessions at least Grade 2 standard. Warm, empathetic, and able to build rapport with participants. Skills Required Desired: Information, Advice and Guidance, and/or teaching qualifications. Experience supporting individuals' progression. Understanding of offender rehabilitation and desistance theory. Knowledge of National Probation Services or HM Prison environments and local/national training, education, and employment opportunities.

The Growth Company's (GC) Employment team is seeking a Quality Officer to support all aspects of Quality Assurance, including observations, participant feedback, safeguarding, self assessment, workforce development, and policy implementation. The role helps maintain high quality delivery and supports continuous improvement in line with industry standards and accreditation requirements. At GC Employment we help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt. Key Responsibilities Support the delivery of quality assurance activities to ensure participants achieve sustainable outcomes. Build and maintain strong relationships with partners, suppliers, and stakeholders to enhance service delivery. Coordinate and monitor continuous professional development (CPD) through daily engagement with subcontractors and colleagues. Conduct observations and evaluations of IAG, Employer Engagement, Training, and Customer Service to ensure compliance with contract and quality standards (Matrix, Fidelity, etc.). Develop and implement tools, resources, and training workshops to improve service quality. Manage administrative tasks including CRM monitoring, report writing, and data analysis. Review action plans and work products to assess and evidence the quality of the customer journey. Proactively track customer outcomes and streamline evidence generation processes. Contribute to internal audits and produce monthly and quarterly quality reports for management. Identify themes and issues, and support the creation of development plans to drive continuous improvement. About You Strong observation and recording skills, with attention to detail and accuracy. Excellent verbal and written communication skills, adaptable to various audiences. Advanced analytical skills with the ability to translate data into clear, actionable reports. Proven ability to build and maintain positive working relationships across internal teams and external partners. High proficiency in Microsoft Office applications (including Teams), web-based tools, online delivery platforms, and bespoke systems used within the Growth Company. Skills and Experience Required Possess assessor or teaching qualifications, or demonstrate equivalent practical experience. Proven experience conducting observations aligned with Matrix standards and IAG principles. Skilled in preparing and compiling evidence for Ofsted inspections. Experience in designing and delivering engaging training sessions to diverse audiences. Strong understanding of contractual quality requirements across public sector bodies (e.g. DWP, Local and Combined Authorities). Experience in deliveringfocus discussions (FGD). Familiarity with key quality frameworks and standards such as Matrix, Fidelity, and ISO9001. Good awareness of the public service environment and its operational context.

A leading employment support organization in Manchester is seeking a Quality Officer to ensure high-quality service delivery and continuous improvement. The role involves supporting quality assurance activities, building strong relationships with partners and stakeholders, and coordinating professional development. Ideal candidates should excel in analytical skills and possess a relevant education background. This position allows for a meaningful impact on the lives of individuals seeking employment assistance.