Ritz Recruitment

Lettings Manager Monday to Friday 9am 6pm Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities

Property Receptionist Manchester M3 - £13.50ph Part time Are you passionate about delivering exceptional customer service and creating vibrant communities? Join our client, a leading real estate organisation, as a Property Receptionist/ Resident Services Associate and become the face of their premium living experience. About the role: As a Property Receptionist, you ll be at the heart of the front-of-house team, ensuring residents receive an outstanding service every day. From welcoming new tenants to managing amenity spaces and hosting community events, you ll play a key role in making the building feel like home. This is a part time position, 5 days a week, covering a four hour day. What You ll Do Deliver customer service to high standards and enhance resident satisfaction. Provide front-line services including reception, parcel handling, inspections, and viewings. Coordinate bookings, contractors, and maintenance to keep operations running smoothly. Host and promote resident events, building a strong sense of community. Handle enquiries and resolve issues with professionalism and care. Support the move-in/move-out process for a seamless resident experience. What We re Looking For Proven front of house/reception experience. Strong communication skills and a professional, polished appearance. A team player who thrives in a fast-paced environment. Passionate about customer service and building relationships. Goal-driven, resilient, and ready to embrace new challenges. Apply today and help us set the standard for modern living! (Ritzrecempbus)

Scheduling Coordinator Uxbridge ( Office based) £28,000 £30,000 per annum Hours: 9:00am 5:30pm (1 hour paid lunch) About the Role We are currently seeking an organised and proactive Coordinator to join a busy 24/7 propertymaintenance business. This is a key operational role, supporting the effective delivery of repairs, servicing, emergency works, and planned preventative maintenance (PPM). Working closely with client property managers, engineers, and senior management, you will help ensure works are completed efficiently, compliantly, and to a high standard across their portfolio. Key Responsibilities Coordinate and oversee all repairs, servicing, and emergency works Ensure works are completed within agreed timescales and that job completion reports are issued promptly Act as a key point of contact between engineers, internal management, and clients Maintain accurate certification, compliance records, client reports, and job documentation Prepare, issue, and follow up on quotations and PPM renewals Support a 24/7 operational environment by prioritising urgent and reactive works as required Carry out additional duties within the scope of the role to support business needs About You Experience within a property maintenance or facilities environment is highly desirable Experience working within property management, facilities management, or reactive maintenance Strong organisational and prioritisation skills, with the ability to manage multiple workstreams Excellent communication skills, both written and verbal Adaptable, resilient, and comfortable working in a fast-paced, customer-focused environment

VS743 Temporary Resident Service Assistant - Build to Rent Manchester Start ASAP Pay: £12.50 per hour Hours: Working between 8am 8pm on a rota (40 hours per week), Monday Friday and 1 in 3 Saturdays with a day off in lieu My client is an established Build to Rent property management company. Currently looking for a temporary Resident Service Assistant to work at a brand new BTR property in Manchester, consisting of 291 residential apartments. You will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Community Manager and will collaborate with other teams across the UK. The Role: Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence. Co-ordinate, instruct and allow access for services to the development Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner Customer Service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors. Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Ensure all reception/admin requests are well managed and the reception desk is manned Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. About you The ideal candidate will have: A good level of experience in a similar role in either build to rent, student accommodation, hotel / hospitality front of house or reception, customer service and administration Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency

I am currently recruiting for a permanent Maintenance Operative to come on board and work with my client. Their aim is to assure students a comfortable and exceptional living experience with the most modern appliances, high quality and attractive furnishings and fittings and the best use of available space during their time studying. The role is based in the City of Exeter. You will be working at the forefront of the business with daily interaction with our student customers. Other duties include (but not subject to) Provide high standard repairs, maintenance and decorating across a portfolio of high-quality student houses. Complete planned and reactive maintenance works within the property budget. Undertake periodic health & safety checks and property inspections. Carry out statutory compliance inspections if required. Ensuring the security and general appearance of the properties and gardens are maintained in accordance with the required standards. Managing maintenance and any third-party contractor works to a consistently high standard. Energy and utility management including meter reading and broadband service management. Assisting with ad-hoc jobs such as delivering keys, assisting tenants that are locked out. Basic seasonal garden maintenance. This is a busy, varied and hands on role. To be considered for this role and a possible interview, you need to have experience & skills in the following: Experience of completing repairs and planned maintenance in student/HMO housing. Experience in internal and external painting. Some experience in carpentry, plumbing, electrical and decoration desirable. Undertaking periodic health & safety and statutory compliance testing. Broadband & TV issue diagnosis. Excellent communication & customer service skills and enjoys problem solving. Able to diagnose & complete cost-effective repairs in a fast-paced environment. Proactive, positive attitude and able to work under own initiative. Strong IT skills with the ability use IOS on iPhone and iPad and experience with Microsoft Office 365 Word, Excel, PowerPoint and Outlook. Strong organisation and time management with a good attention to detail. Additional info/ Perks of the job/company Company iPhone & iPad provided. Use of company vehicle for commuting 25 days per year plus bank holidays multiple training courses available Uniform and PPE is provided. Monthly food and drink allowance. Company events If this role interests you and would like to learn more about it and my client, please apply now.