Ritz Recruitment

SEN Education Recruitment Consultant £(phone number removed)K (Dependent on Experience) + Fantastic benefits Start ASAP! LIVERPOOL A well-established niche consultancy is currently recruiting for a self-motivated Recruitment Consultant to join their successful and expanding team in their LIVERPOOL OFFICE This is a 360 recruitment role where you will be responsible for business development within the South Wales area, conducting face to face visits with clients and other stakeholders, recruiting and interviewing candidates. Therefore you will be an experienced and stable Recruitment Consultant with a background in Education and/or Social care advantageous. Strong business development skills, a proven track record in sales and strong communication skills are essential. In return, you will receive a great base salary with a highly attractive bonus scheme. Shift patterns and reduced working hours are available to suit your work/lifestyle balance. Career progression into a leadership role is also available for the right candidate with this fast growing Recruitment Company. If you believe you have what it takes, then we d love to hear from you. Ritz Rec (Emp Agy) Do you have a recruitment or sales experience Do you have an education/social care industry background Are you experienced in working towards targets and KPIs Are you confident in developing new business from scratch Are you confident in doing telesales and face to face visits

Temporary Maintenance Technician/Handyman, £15ph + Hol pay York, YO10, Tools provided, no driving required. This is a hands-on position within a student accommodation team, ideal for someone who thrives in a fast-paced, service-oriented environment. What you'll do: Reactive maintenance in occupied rooms Repairs to building fabric, including painting and general upkeep Plumbing fixes: toilets, sinks, showers Furniture and lock repairs Lightbulb replacements and descaling Communal area upkeep and refuse management Regular PPM (Planned Preventive Maintenance) checks Prompt issue reporting and proactive standards upkeep What you'll bring Experience in maintenance, skilled labourer, or handyman roles Skilled in general repairs and building fabric work Strong communication and teamwork Physically fit and adaptable Health & Safety aware Ready to start immediately This is an immediate start! Apply now! (ritzrecempbus)

Temporary Customer Service Assistant required for large Student Accommodation. Coventry - CV1 - £12.60ph Temporary 1 week Ritz Recruitment are working alongside an extremely successful and well-known Student Accommodation site who are recruiting for a proactive Customer Service Assistant to help support the team. Job duties will include: Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure. Supports events and activities within the Community. Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases. Undertakes marketing activities such as attending open days and leafleting to promote the property. Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions. Requirements: Proven Reception or Customer Service experience Excellent customer service skills Great telephone manner Work well in a team Proactive and reliable Please apply online for immediate consideration. (Ritzrecempbus)

VS661 Resident Service Associate Build to Rent Location: Birmingham Salary: £27K + 10% Bonus Hours: Week 1 8am 5pm Monday Friday and Saturday 9am 6pm, week 2 11am 8pm Tuesday Friday My client is an award winning FTSE250 property company and the UK s largest listed residential landlord, leading the way in the BTR sector! Role Overview The Residents Services Associate (RSA) is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one. Responsibilities will include, but are not limited to: • Deliver the company customer service strategy and standards. • Increase resident satisfaction with service delivery • Deliver high-quality resident services • Work closely with company-wide colleagues to ensure excellent customer service • Encourage engagement • Promote the company and build good relationships with external partners. • Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person. • To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement. Desired Skills & Experience: • Previous experience of working in a face to face customer focused role with strong administrative skills • Ideally you will have worked in the BTR or PBSA sector, my client would also love to meet candidates from the hospitality, travel & tourism, or events industry or any other client facing customer centric role • An awareness of H&S requirements on site and a demonstrable ability to implement H&S when required would be an advantage • Strong experience working at business/private events would be beneficial • Previous experience of working in a team • Strong written and verbal English • Qualifications in property or customer service would be advantageous • A good communicator with strong interpersonal skills, including the ability to listen with empathy • Well-groomed and professional appearance • Passionate about customer service • Ability to build relationships and work collectively with colleagues • Demonstrable ability to think creatively and embrace new challenges daily • Goal-focused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz recruitment Employment Agency

I am recruiting for a Business Development Manager to join a very well established business and sales team to cover the midlands area. Candidates must be self-motivated, have previous experience in building relations with clients, growing existing business and bringing in new customers and growing them. Travel is required in the role, there will be events/exhibitions that will require participation. Achieve weekly and monthly visit targets Focused on achieving monthly Sales Targets whilst maintaining margin To proactively manage and develop the existing accounts achieving the target spend whilst maintaining and developing the margin. Fully develop and understand Sales territory, by geographically splitting area to understand the location of potential business. Attend networking and trade events Plan and prioritise sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Respond to and follow up sales enquiries. Attend and present at external customer meetings and internal meetings with other company functions To involve the Sales Director to accompany at any external meetings with customers and prospects as necessary. Delegate new business leads in a prompt manner including providing quotations, information and maximising conversion of said leads. Generating quotations and actively following-up to covert quotations into orders being placed. Providing technical sales advice and support to customers and the sales team. £40000 - £42000 basic + commission + company car 100% = £56,325 105% = £64,125 110% = £74,250 Car (VW Golf or similar) or car allowance Company phone Company laptop Remote working 4 days with one day a week in the office in Middlesex

Temporary Handyman - £15p/h - Nottingham, NG7 Immediate Start, Weekly Pay - PAYE Are you an experienced handyman looking to utilise your great skills? Read on My client, a busy student accommodation company requires an efficient temporary handyman to assist with daily reactive repairs and maintenance at one of their student accommodation sites for 2-3 weeks. Job duties can include: Undertaking reactive Maintenance tasks to high quality standards including basic plumbing, joinery, and carpentry, with painting and decorating where necessary. Moving furniture and heavy items across the buildings. Maintenance of lighting and statutory testing. Responding to health and safety matters appropriately. Manage the electronic maintenance report and update where needed. Maintain adequate levels of stock and materials, informing management when tools and equipment needs to be ordered. The perfect candidate will have: Proven experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in the following trades: plumber, electrician, or carpenter. Work well as a team or individually. Awareness of Health & Safety requirements. Positive attitude and ability to use initiative. Helpful, friendly with a professional manner. We strive to provide the best quality to our client so if you believe you would be a great asset to the team, please apply now! (RitzRecEmpBus)

ZS/8000 Maintenance Operative Perm role 40 hours Mon-Fri £32-34k based on experience - Up to 10% discretionary annual bonus West London My client, a residential company, developing luxury properties across the UK is currently recruiting for a skilled and experienced Maintenance Operative to join their site in West London. This role is to start immediately! The role entails: Responsibility for the day-to-day management of reactive and preventative maintenance. Undertake regular building patrols to identify any maintenance requirements and complete all resultant actions in accordance to the core operating procedures. Provide specialist support for electrical/plumbing repairs throughout the property. Undertake scheduled flat inspections and recording of same. Complete all resultant actions in a timely manner Record, log and monitor any maintenance issues that may arise within the property. Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our Customers and our Employees. Ensure that compliance tasks are undertaken and recorded. Ensure that maintenance records are kept for all services, including PAT testing and fixed wiring certification. Attend and constructively contribute to team meetings. Other roles that may occur within the operations/maintenance of the portfolio. To be considered rot this role, you must possess: 2 years domestic electrical/plumbing/general maintenance experience Previous experience in student accommodation buildings or hotels Intermediate level skills in business operating systems including Microsoft office Strong and clear communication both orally and in writing Qualified to NVQ level 2 in electrical/plumbing maintenance. Punctual and reliable. A Team player with a willingness to support others, be trustworthy and have a positive attitude. Live within a reasonable travel distance to the property The ability to work weekends and Bank Holidays as per the site rota. If you are interested in learning more, please apply now. Ritz Rec Emp Agy

VS/7989 Product Compliance Advisor Trafford Park Salary: Up to £32,000 - £35,000 per annum Hours: Mon Thurs 9am - 5.30pm, Fri 9am - 4.15pm Hybrid working: 3 days in the office, 2 days remote My client is a market leader in the promotional merchandise industry. We are looking for a Product Compliance Advisor, who will lead on the management and responsibility of the company s product compliance processes and procedures, including the product testing manual. Responsibilities: Awareness of high-risk product assessments in categories such as toys, electronics (desktop), packaging, food contact and labelling within all areas of the business as appropriate to ensure that processes and procedures are adhered to in relation to quality & product compliance. Creation, maintenance and sign-off of product declaration of conformity and updating these as changes to product legislation, and ensuring they are implemented (DOC) Responsible to ensure that all the products sourced and sold by the company are compliant against all applicable standards relevant to the destination where the products are being sold. Guidance, training, and updates to the business on product compliance to ensure that our products remain fully compliant. Examples Reach, Triman, PAP, Spanish Packaging Reg, EUDR, GPSR, PFAS Maintenance of the Compliance Roadmap to ensure the company is aware of and prepared for all impending product legislation Arranging for product testing to be undertaken to applicable standards with independent test labs to prove product compliance. Work alongside the Quality Teams in London, Asia, and USA to help manage the relationship with any 3rd party compliance partners Working with suppliers and internal staff to obtain test reports for products and ensuring that the frequency of testing is consistent with company requirements and that they have been tested to appropriate standards Engagement with regulatory bodies (Intertek, SGS, Bureau Veritas, CTI, ECHA, Qima) Maintain a database of all approved products and ensure that all technical files are appropriately maintained to ensure continued compliance. Representing the company for any external product compliance enquires or Client support as required. Preparation & presentation of management information on all product compliance activities as required. Providing Compliance Helpdesk support All other duties as and when required from the direct team and wider business. What you ll need: Strong experience gained in Product compliance Knowledge of Reach, Triman, PAP, Spanish Packaging Reg, EUDR, GPSR, PFAS Excellent communication (both written and verbal) with the ability to communicate at all levels. To be a real team player, with exceptional organisational skills and excellent attention to detail You will be determined to go the extra mile to achieve results. Excellent IT skills This is a fantastic opportunity for the right candidate to join a market leading organisation with real long-term prospects! In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office Ritz recruitment Employment Agency

Temporary Maintenance Technician/Handyman - £15.50/£16.50p/h Birmingham, B15 Immediate Start, 9:00-17:00 Monday-Friday Are you an experienced maintenance technician/handyman looking to utilise your great skills? Read on My client, a busy student accommodation company requires an efficient temporary handyman to assist with daily reactive repairs and maintenance at one of their student accommodation sites. Job duties can include: Undertaking reactive Maintenance tasks to high quality standards including basic plumbing, joinery, and carpentry, with painting and decorating where necessary. Moving furniture and heavy items across the buildings. Maintenance of lighting and statutory testing. Responding to health and safety matters appropriately. Manage the electronic maintenance report and update where needed. Maintain adequate levels of stock and materials, informing management when tools and equipment needs to be ordered. The perfect candidate will have: Proven experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in the following trades: plumber, electrician, or carpenter. Work well as a team or individually. Awareness of Health & Safety requirements. Positive attitude and ability to use initiative. Helpful, friendly with a professional manner. We strive to provide the best quality to our client so if you believe you would be a great asset to the team, please apply now! (RitzRecEmpBus)

Recruitment Consultant Temporaries Desk Manchester City Centre Salary: Negotiable 9am 5.30pm, Monday Friday Ritz Recruitment is currently seeking a success and sales orientated Recruitment Consultant to run a temporary desk from Manchester, covering an area from Birmingham up to Scotland. You will need to have a keen interest in the art of persuasion and a strong desire to deliver a service that is second to none. You will be joining our highly successful Manchester Office. You will be a team player with: At least two year's recent experience of running a successful temporary desk in the commercial recruitment market The ability to win new business Be target driven and have a sales orientated approach Have a proactive approach to challenges and problem-solving Committed to business development on a daily basis Excellent account management and first class customer service skills Have a 'Can do' attitude Strong communication skills We'll give you the space to breathe and discover your individual style In return for your hard work, you will be rewarded with a handsome basic salary and an excellent commission scheme. In the first instance please apply by forwarding your CV Please contact Vicky at our Manchester office on (phone number removed) Ritz Recruitment Employment Agency

Temporary Waste Porter/Cleaner required for Student Accommodation in Vauxhall, London# Short term requirement, ad hoc £12.50ph We are looking for reliable and hardworking individual who work well in a team in a physically demanding role. Duties will be: Clearing bedrooms of rubbish and unwanted belongings Emptying the fridge/freezer Clearing bathrooms Clearing Kitchens Clearing cupboards and storage areas Clearing bin store Bagging rubbish Bagging clothes Loading up the skip Requirements: Ability to follow instructions Work well in a team Experience as a cleaner - deep clean or similar Can carry heavy items (RitzRecEmpBus)

Temporary Housekeeper - £12.60 p/h - York, YO10 Weekly Pay - PAYE - Immediate Start 25 hours p/w - Wednesday to Sunday 10:00 - 15:00 My client, a leading provider for student accommodation across the UK is looking for a diligent housekeeper to support their team on site. Your warm and friendly demeanour will be crucial in ensuring positive relationships with residents are maintained whilst ensuring a great standard of cleanliness across the site. Duties will include: Vacuum & Mopping floors Wiping surfaces Rubbish Removal Shower cleans Toilet cleans Cleaning and maintaining bedrooms and bathrooms Changing bed linen Emptying bins Surface cleans Loading of dishwashers Each shift you will be provided with a list of what duties will need to be completed. If you have cleaning experience within Schools, Student Accommodation or have worked in hotels this would be preferred. All candidates that apply must outline recent experience and be available to start ASAP. Apply now for immediate consideration! (RitzRecEmpBus)

Temporary Part Time Collections Advisor Birmingham, B1 PAYE - £13.50 p/h - WEEKENDS ONLY - 12 Hours p/w Interview Date: W/C 30th June 2025 Start Date: 14th July 2025 End Date: 30th September 2025 My client, a leader provider of student accommodation across the UK, is looking for an diligent collections advisor to join their team on temporary basis. Your ability to build relationships with residents is crucial in finding a positive resolution for both parties. This is a fantastic opportunity for someone to join a successful and growing company in an influential industry. Duties: Chasing guarantor documents to secure bookings and updating booking status accordingly Outbound calling to Customers regarding first payments Supporting property team with administrative requirements Collaborate with internal teams to create resolution Dealing with each customer with discretion Updating details on the system What you need: Proven experience in customer service, credit control or equivalent Friendly and approachable demeanour with an apt for building relationships Great customer service and communication skills Excellent time management We strive to provide the best quality to our client so if you believe you would be a great asset to the team, please apply now by submitting your cv (RitzRecEmpBus)

VS/7628 Maintenance Technician Nottingham Salary: £27,500 - £32,000 per annun Hours: 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. KEY RESPONSIBILITIES You'll be instrumental in ensuring the safety, comfort, and satisfaction of our residents. Your responsibilities will focus on maintaining and repairing our student accommodation to ensure it remains in excellent condition. Your primary objective is to create a welcoming and functional living environment that enhances the residents experience. Beyond managing building operations smoothly, your role will involve extensive interaction with residents, where your customer service skills and efficient, friendly approach will be crucial to ensuring our residents are happy and everything works as smooth as it should be! Your responsibilities include: MAINTENANCE AND FACILITIES MANAGEMENT Conduct regular inspections of the property to identify maintenance needs. Perform various maintenance tasks including plumbing, electrical repairs, and carpentry work. Respond promptly to maintenance requests from residents, ensuring adherence to service level agreements. Coordinate and oversee contractors and tradespeople, communicating any concerns to the General Manager/Community Manager SAFETY AND COMPLIANCE Ensure all maintenance activities comply with safety regulations. Conduct routine safety checks and planned preventative maintenance on various M&E assets within the building. Maintain accurate records of maintenance activities using designated systems. Complete and document scheduled maintenance tasks, ensuring accurate reporting in line with Health and Safety regulations. PREVANTATIVE MAINTENANCE Assist in developing and executing the proactive maintenance program to enhance equipment longevity. Schedule and perform routine maintenance on HVAC, plumbing, and electrical systems in line with regulations. INVENTORY MANAGEMENT Manage maintenance supplies and equipment inventory. Maintain appropriate stock levels to support operational needs. Manage and inspect stock and stock levels and report to General Manager/Community Manager JANITORIAL DUTIES Ensure cleanliness and organisation of bin stores and refuse areas. Coordinate refuse removal and maintain cleanliness in surrounding areas. Help ensure the property is an excellent standard of cleanliness by using initiative upon building walks and assisting the cleaners on occasion. RESIDENT INTERACTION: Interact professionally and courteously with residents. Maintain a positive relationship with residents and respond to their needs promptly. Address resident inquiries and issues promptly and effectively. Foster positive relationships with residents KEY SKILLS & CAPABILITIES Troubleshooting Skills: Ability to diagnose issues and determine the best course of action for repairs. Problem-solving skills : Ability to think quickly and solve problems creatively. Analytical Thinking: Capacity to analyse problems logically and develop effective solutions Customer Focus: Ensuring students have the best experience and confidently handling a range of support requirements. Interpersonal skills: Appreciates different viewpoints, with excellent communication skills in both written and oral English. Dynamic: Capable of ensuring students have the best experience and managing a variety of support needs. Passion: Has a natural passion and drive to deliver the best experience for our residents. Understanding : Values different perspectives and ways of doing things. Time management : Excellent time management skills to prioritise and meet deadlines, even when unexpected issues arise. Administrative Skills : Basic computer literacy with Microsoft programs. EXPERIENCE AND KNOWLEDGE Essential: Previous experience in maintenance or facilities management ideally in a residential property setting Strong teamwork and customer service skills essential. Proactive approach with strong problem-solving abilities. Experience in interacting with clients or residents Working alone or as part of a team. Awareness of Health and Safety guidelines Desirable: Trade certification (e.g., carpentry, electrician, plumbing). Experience in student accommodation or similar environment. NEBOSH or IOSH Certificate or equivalent announcements. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends.

Regional Sales Manager Southwest England covering Hampshire, Dorset, Devon, Cornwall, Wiltshire & Somerset £45000 basic + £10k OTE + Car Monday-Friday 8am 5pm Key Aspects Of The Role Gain new Business by making appointments and visiting potential customers. To proactively pursue all new sales leads, negotiate sales and follow up on all estimates. Deliver excellent customer service by responding swiftly to queries and concerns from customers. Develop and maintain good working relationships with customers and colleagues. Providing an efficient, friendly and professional point of contact to customers. Introduce new products and promote them to customers and potential new accounts. Ensure all commitments to customers are realistic and achievable. Working in an organised manner to optimise efficiency. Maintaining up-to-date, comprehensive knowledge of all products and services, whilst building awareness of competitors activities. Ensuring all paperwork and systems work is kept in a clear, orderly fashion so that tasks may be followed up by others. Attributes required for the role Must have a proven track record of Field Sales in the construction industry to Developers and Merchants To be able to hit the ground running and have contacts you can call on within the industry Self-motivation, experience in territory sales planning and managing diary. To develop a full understanding of and interest in our products and ability to relay this enthusiasm and knowledge to potential customers. To be sales and results driven. A customer-centric attitude, personable and experienced at making a good first impression and building long-term relationships. Work closely with the Account Management team and National Sales Manager to ensure accounts receive exceptional customer service and support. Excellent verbal and written communication skills and highly numerate.

Temporary Collections Advisor - Immediate Start, Birmingham, B1 Weekly Pay, PAYE - £13.33 p/h Hours: 9:00 - 17:30 Monday to Friday My client, a leader in student accommodation in the UK, is looking for an diligent collections advisor to join their team on temporary basis. Your ability to build relationships with residents is crucial in finding a positive resolution for both parties. This is a fantastic opportunity for someone to join a successful and growing company in an influential industry. Duties: Outbound calling to Customers regarding outstanding rent owed Speaking to customers and setting up payment plans Collaborate with internal teams to create resolution Calling guarantors about outstanding monies Reconcile accounts Dealing with each customer with discretion Explain the payment options Updating details on the system What you need: Proven experience in credit control or equivalent History with reconciliation Good telephone manner Good customer service History of dispute resolution Excellent time management We strive to provide the best quality to our client so if you believe you would be a great asset to the team, please apply now by submitting your CV (RitzRecEmpBus)

HAPPY MONDAY RECRUITMENT Resourcer White Collar Construction 30-34k with an excellent Comission Struction City based. HYBRID WORKING With offices based in the city the largest independent recruitment agency within Construction Recruitment. They are specialists in the Construction recruitment industry and have become one of the most trusted names. Being the pivotal point of contact for consultants, clients and candidates, you will be responsible for developing and managing the resourcing for the Commercial / Design Division for there team of consultants. This includes: Manage the temporary workforce; making sure all bookings are filled on a daily basis with qualified staff Compliance of candidates Placing/managing adverts Manage all contracts cost effectively Database management Reviewing processes and identifying ways for continuous improvement To be successful in this role, you will possess: 6 months+ recruitment experience, ideally within the construction industry and temp desk exposure highly desirable Previous database and administration experience Experience of dealing with clients or the unemployed within the service industry ideal Great communication and relationship building skills Good attention to detail Proactive and ability to multi-task Target driven Works well under pressure This is a great opportunity for someone who is looking for the next step in their career with a renowned organisation. Career progression is available for the right candidate. Ritz Rec (Emp Agy) Do you have 6+ months recruitment experience? Do you have a sound knowledge of the construction industry? Do you have admin experience? Do you have good attention to detail? Do you have strong communication skills?

VS/7645 Area Manager PBSA Brent Cross & Nottingham £50,000 - £55,000 per annum Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. You will oversee the mobilisation and management of Brent Cross & Nottingham, ensuring they deliver an exceptional experience for students. My client is looking for an exceptional candidate who can drive the success of their growing portfolio to help shape an amazing brand, community and experience for their students. Key Responsibilities: Lead the mobilisation of new sites in Brent Cross & Nottingham, ensuring smooth setup and timely delivery of all assets and facilities. Oversee day-to-day operations across sites, ensuring high-quality service, budget management, and regulatory compliance. Manage, mentor, and develop site teams to ensure smooth operations and foster a positive work environment. Enhance student living experiences, resolve issues, and maintain high resident satisfaction through engagement and feedback. Contribute to the expansion of the portfolio by managing new sites, helping to shape future growth strategies. Ensure buildings are well-maintained, coordinating maintenance schedules and ensuring safety and attractiveness. Monitor site performance, occupancy, and profitability, reporting on key metrics to senior leadership. Requirements: Proven experience in a senior regional or area manager role, preferably within the PBSA, BTR or hospitality/hotel sector. Strong leadership abilities with experience in managing, developing, and motivating teams across multiple sites. Experience overseeing the mobilisation and launch of new sites, ensuring smooth transitions and timely delivery of operational objectives. Solid understanding of budget management, financial reporting, and cost control within property operations. A strong commitment to delivering exceptional customer service and improving resident satisfaction, with the ability to resolve issues efficiently. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency

VS/7642 Resident Services & Leasing Assistant Birmingham Salary: £25,000 - £26,500 per annum, plus 10% performance bonus Hours: 8am 4pm and 12.00 8pm on a rota, Monday to Friday My client is an emerging Build to Rent property management company. They are looking to hire a permanent Resident Services & Leasing Assistant for a new BTR scheme in the centre of Birmingham consisting of 230 residential apartments You will work alongside the team to ensure that KPI s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Resident Experience Manager and will collaborate with other teams across the UK. Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence Co-ordinate, instruct and allow access for services to the development. Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail Carry out specific daily/weekly tasks as agreed with the City Manager. Support City Team with tasks at another City site when required. Customer service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. Leasing Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Drive the highest rates of retention and community engagement. Validate Right to Rent document checks. To support Resident Services Assistant and Resident Operations Manager with leasing process when needed. The ideal candidate will have: At least 2 years experience in a similar role, preferably in either BTR or PBSA. My client will also consider candidates who have worked in a similar role within the hotel / hospitality industry. Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your cv. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency

Temporary, Housekeeper - £12 p/h - Sheffield, S3 Weekly Pay - PAYE - Immediate Start Monday, Wednesday and Friday - 10:00 - 14:00 My client, a leading provider for student accommodation across the UK is looking for a diligent housekeeper to support their team in the turnover of their studios during short term stays across the winter months. Your warm and friendly demeanour will be crucial in ensuring positive relationships with residents are maintained whilst ensuring a great standard of cleanliness across the site. Duties will include: Vacuum & Mopping floors Wiping surfaces Rubbish Removal Shower cleans Toilet cleans Cleaning and maintaining bedrooms and bathrooms Changing bed linen Emptying bins Surface cleans Loading of dishwashers Each shift you will be provided with a list of what duties will need to be completed. If you have cleaning experience within Schools, Student Accommodation or have worked in hotels this would be preferred. All candidates that apply must outline recent experience and be available to start ASAP. Apply now for immediate consideration! (RitzRecEmpBus)