The Scout Association

Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £29,683 per year, Band C, Level 3 Inc. MS Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, we do more than provide insurance. We help protect the organisations, volunteers and communities that make a positive difference every day. As part of the Scouts movement, we're proud to support charities, youth groups, Scouts, Guides and other community organisations across the UK. Our team is small, friendly and passionate about delivering excellent service to our customers. We're looking for an experienced Account Handler to join us and play a key role in supporting our clients. This is an opportunity to become part of a purpose-led organisation where your work has a genuine impact, your contribution is valued, and you'll be supported to grow and develop. This role could be a great fit if you: Enjoy building strong relationships with customers Take pride in delivering excellent service Have experience within insurance Are organised, proactive and customer-focused Want to be part of a supportive team with a meaningful purpose What You'll Do: As an Account Handler, you'll: Act as the first point of contact for clients, providing a professional and friendly service Provide quotations, policy advice and ongoing support Manage renewals, mid-term adjustments and claims enquiries Identify opportunities to recommend suitable products and services Maintain accurate customer records and documentation Help deliver an excellent customer experience while supporting business growth What We're Looking For as our Account Handler: We're looking for someone who has: Experience working within the insurance industry Strong customer service and relationship management skills Knowledge of insurance principles and FCA regulations Good IT skills and experience using insurance systems Insurance qualifications or a willingness to work towards them An understanding of charities, youth organisations or the voluntary sector A genuine passion for helping customers and making a difference Why Join Unity Insurance: At Unity, you'll be part of an organisation that supports groups helping young people gain Skills for Life. In return, we'll support you with development opportunities, ongoing training and the chance to broaden your experience within a friendly and collaborative team. Benefits We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits, click . Closing date for applications : 23:59 pm Wednesday 18th November 2026 Interviews will be held WC Monday 30th November 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Job Title: Product Support Officer Salary: £34,428 Band E, Level 3 (Inclusive of Outer London Weighting) Location: Gilwell Park, Chingford, London (with Hybrid working) Contract Type : Permanent Working Hours : Full-time (35 hours per week) About The Role: It's an exciting time at The Scouts. As part of our Skills for Life strategy, we've delivered an ambitious digital transformation, supporting over 150,000 volunteers and 450,000 young people every week . As a Product Support Officer, you'll administer and maintain staff and volunteer systems, acting as the main point of contact across staff teams for system configuration, data requests and day-to-day queries. You'll be responsible for supporting a variety of systems including content, membership, case, fundraising and learning management systems. As the Product Support Officer, you will (Key Responsibilities): Manage staff and volunteer systems, including user access, permissions and configuration. Act as the first point of contact for system queries, requests and issues, liaising with the digital team and third-party providers. Extract, format and share accurate data, ensuring it is handled appropriately. Support testing of new features, log bugs and communicate system issues, including impacts, timescales and workarounds. Maintain system records, configuration details and user guidance documentation. Who we're looking for as our Product Support Officer: Experience administering business or membership systems, including user access, permissions and configuration. Confident working with data, including extracting, checking and presenting information accurately. Good communication skills, able to explain system issues clearly and work with colleagues across different teams. Organised and methodical, with strong attention to detail and the ability to manage competing priorities and follow testing processes. Self-motivated and member-focused, with a commitment to high-quality service, embracing change, equal opportunities, safeguarding and diversity. Benefits include: 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas Flexible working hours Double-matched pension up to 10% of gross salary Generous family leave and support as a family-friendly employer For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday 15th November 2026 Telephone Interviews will be held w/c 30th November 2026. Panel Interviews will be held w/c 7th December 2026. Strictly no agencies. The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.