Job Title: Deputy Renewals Manager Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £37,800 per year, Band F, Level 3 Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation. Contract: Permanent About the Role: This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support. What you ll do as a Deputy Renewals Manager: Lead and motivate a telephone-based renewals team to deliver high-quality customer service Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance Coach and performance-manage team members, acting as first point of escalation Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy Build strong relationships with charity clients and identify opportunities to retain and grow business What we re looking for as a Deputy Renewals Manager: Experience in commercial insurance and insurance broking Leadership or supervisory experience within renewals or existing business Strong knowledge of FCA regulation, TCF and compliance requirements Confident communicator with excellent customer service and complaint-handling skills A proactive approach with the ability to drive performance and commercial results Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary For a full list of our benefits, click . Closing date for applications : 23:59 Sunday 15th March 2026 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Feb 06, 2026
Full time
Job Title: Deputy Renewals Manager Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £37,800 per year, Band F, Level 3 Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation. Contract: Permanent About the Role: This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support. What you ll do as a Deputy Renewals Manager: Lead and motivate a telephone-based renewals team to deliver high-quality customer service Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance Coach and performance-manage team members, acting as first point of escalation Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy Build strong relationships with charity clients and identify opportunities to retain and grow business What we re looking for as a Deputy Renewals Manager: Experience in commercial insurance and insurance broking Leadership or supervisory experience within renewals or existing business Strong knowledge of FCA regulation, TCF and compliance requirements Confident communicator with excellent customer service and complaint-handling skills A proactive approach with the ability to drive performance and commercial results Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary For a full list of our benefits, click . Closing date for applications : 23:59 Sunday 15th March 2026 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
We have an exciting opportunity for two Insurance Apprentices to join our friendly and growing Unity Insurance team, based in Lancing, West Sussex . Unity is a vibrant insurance broker specialising in Scouts and charity insurance products . With a variety of projects underway and more planned over the coming months, this role offers an excellent entry point into the insurance industry with real scope to grow. Job Title: Insurance Apprentice Salary: £11,648 - £20,748 per annum - There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you re in. These are in line with the National Minimum Wage for Apprentices. Location: Lancing, West Sussex, BN15 8UW Contract Type : This apprenticeship is for 18months with a view to considering permanent roles available in the team on completion. Working Hours : 35 hours a week, 9 am - 5 pm About The Role: This insurance apprenticeship is designed to help you build professional skills and succeed in the workplace. Through real-world industry examples, you'll gain practical knowledge that directly applies to your job. Earn while you learn fully funded apprenticeship Gain professional recognition Improve your on-the-job performance You'll receive dedicated study time and, upon completion, achieve a Cert CII (Level 3) qualification to boost your career. As the Insurance Apprentice, your Key Responsibilities will include: Dealing with new business enquiries across different charities and not-for-profit organisations. Developing relationships with Scouts, Charities, and Commercial organisations/businesses. Attend supervision sessions, team and management meetings as appropriate Ensure compliance with the Individual Conduct rules and Conduct policies What we are looking for in our Insurance Apprentice: Minimum two A levels (grade C or above) or equivalent, and willingness to work towards Cert C Building strong relationships with clients, insurers and colleagues. Ability to work using own initiative and manage tasks effectively Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years service plus additional days at Christmas Flexible working hours Work in a way that suits you, your role and your department Double matching pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and Development/training opportunities via our internal learning hub For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday 31st May 2026 Telephone Interviews will be held in the week commencing Monday, 15th June 2026 Interviews will be held in person, week commencing Monday 22nd June 2026 Start Date: September 2026. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices. Strictly no agencies.
Feb 05, 2026
Full time
We have an exciting opportunity for two Insurance Apprentices to join our friendly and growing Unity Insurance team, based in Lancing, West Sussex . Unity is a vibrant insurance broker specialising in Scouts and charity insurance products . With a variety of projects underway and more planned over the coming months, this role offers an excellent entry point into the insurance industry with real scope to grow. Job Title: Insurance Apprentice Salary: £11,648 - £20,748 per annum - There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you re in. These are in line with the National Minimum Wage for Apprentices. Location: Lancing, West Sussex, BN15 8UW Contract Type : This apprenticeship is for 18months with a view to considering permanent roles available in the team on completion. Working Hours : 35 hours a week, 9 am - 5 pm About The Role: This insurance apprenticeship is designed to help you build professional skills and succeed in the workplace. Through real-world industry examples, you'll gain practical knowledge that directly applies to your job. Earn while you learn fully funded apprenticeship Gain professional recognition Improve your on-the-job performance You'll receive dedicated study time and, upon completion, achieve a Cert CII (Level 3) qualification to boost your career. As the Insurance Apprentice, your Key Responsibilities will include: Dealing with new business enquiries across different charities and not-for-profit organisations. Developing relationships with Scouts, Charities, and Commercial organisations/businesses. Attend supervision sessions, team and management meetings as appropriate Ensure compliance with the Individual Conduct rules and Conduct policies What we are looking for in our Insurance Apprentice: Minimum two A levels (grade C or above) or equivalent, and willingness to work towards Cert C Building strong relationships with clients, insurers and colleagues. Ability to work using own initiative and manage tasks effectively Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years service plus additional days at Christmas Flexible working hours Work in a way that suits you, your role and your department Double matching pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and Development/training opportunities via our internal learning hub For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday 31st May 2026 Telephone Interviews will be held in the week commencing Monday, 15th June 2026 Interviews will be held in person, week commencing Monday 22nd June 2026 Start Date: September 2026. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices. Strictly no agencies.
Job Title: Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role and Unity: Unity Insurance is part of The Scouts, and we re proud to support charities, youth groups, and not-for-profit organisations including Scouts and Guides by helping them protect what matters most. We re a small, friendly team with a big purpose, and we re now looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy building meaningful relationships while making a real difference, we d love to hear from you. As an Account Handler, you ll be a key point of contact for our clients, providing expert support and ensuring they receive the right insurance cover for their needs. This is a varied and rewarding role where customer care, accuracy, and teamwork are at the heart of everything you do What you ll do as an Account Handler: Acting as the first point of contact for clients Providing quotations, advice, and ongoing policy support Managing renewals, mid-term adjustments, and claims Identifying and recommending additional products where appropriate Ensuring all administration is accurate and completed on time Delivering excellent customer service and supporting the growth of our client base What we re looking for as an Account Handler: Previous experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confidence using computer systems and insurance platforms Working towards or holding insurance qualifications A genuine passion for helping others and delivering great service Why join us? At Unity, your work truly matters. Every day, you ll be supporting organisations that help young people gain skills for life all while being part of a welcoming, supportive team. Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Sunday 15th March 2026 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Feb 05, 2026
Full time
Job Title: Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £26,199 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role and Unity: Unity Insurance is part of The Scouts, and we re proud to support charities, youth groups, and not-for-profit organisations including Scouts and Guides by helping them protect what matters most. We re a small, friendly team with a big purpose, and we re now looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy building meaningful relationships while making a real difference, we d love to hear from you. As an Account Handler, you ll be a key point of contact for our clients, providing expert support and ensuring they receive the right insurance cover for their needs. This is a varied and rewarding role where customer care, accuracy, and teamwork are at the heart of everything you do What you ll do as an Account Handler: Acting as the first point of contact for clients Providing quotations, advice, and ongoing policy support Managing renewals, mid-term adjustments, and claims Identifying and recommending additional products where appropriate Ensuring all administration is accurate and completed on time Delivering excellent customer service and supporting the growth of our client base What we re looking for as an Account Handler: Previous experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confidence using computer systems and insurance platforms Working towards or holding insurance qualifications A genuine passion for helping others and delivering great service Why join us? At Unity, your work truly matters. Every day, you ll be supporting organisations that help young people gain skills for life all while being part of a welcoming, supportive team. Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Sunday 15th March 2026 Interviews will be on an ongoing basis until the position is filled. We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
