The Scout Association

Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £28,818.90 per year, Band C, Level 3 Inc. MS Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, we're proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We're a small, supportive team with a big heart, and we're looking for an experienced Account Handler to join us. If you're passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we'd love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you'll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we're looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You'll be supporting the amazing organisations that help young people gain skills for life - and you'll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Friday 24 July 2026 Interviews will be held on Monday 3rd August 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Job Title: Ecommerce Trading Executive Location: Scout Store, Lancing, West Sussex, BN43 6NZ Salary: £31,716 per annum, Band E, Level 3 Hours: Full-time, 35 hours per week - One day a week in the office. Contract: Permanent About the Role: We're looking for an Ecommerce Trading Executive to join our digital team and help grow our retail and wholesale websites. Working closely with the Ecommerce Manager, you'll support the day-to-day trading of our websites, monitor performance, identify opportunities to increase sales, and help deliver an exceptional customer journey. You'll use data and insights to influence decisions, optimise product performance, and work with teams across the business to drive online growth. What you'll do as an E-commerce Trading Executive: Support the day-to-day trading of our retail and wholesale websites. Monitor website performance and customer behaviour, turning insights into actions that improve sales and conversion. Produce regular performance reports and identify opportunities and risks. Work with Buying, Supply Chain and Digital teams to optimise product performance and stock availability. Support website improvements, testing and merchandising activity. Keep up to date with competitor activity and identify new growth opportunities. What we're looking for as an E-commerce Trading Executive: Experience in ecommerce, digital trading or a similar role. Strong analytical skills and confidence working with data and reports. Good Excel skills and experience with Google Analytics (or similar). Experience using Magento or another ecommerce platform. Strong organisation, attention to detail and communication skills. Benefits We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary For a full list of our benefits, click . Closing date for applications : 23:59 Monday 13th July 2026 Interviews will be held on 21st and 22nd July 2026. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £28,818.90 per year, Band C, Level 3 Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, we re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We re a small, supportive team with a big heart, and we re looking for an experienced Account Handler to join us. If you re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we d love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you ll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we re looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You ll be supporting the amazing organisations that help young people gain skills for life and you ll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days holiday, rising to 32 days after 2 years service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Sunday 31st May 2026 Interviews will be held on Monday 8th June 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

New Business Account Handler Location: Lancing, West Sussex, BN15 8UW (Hybrid minimum 3 days in the office) Contract Type: Permanent Hours: 35 hours per week Salary: £28,818.00 per annum (Inc MS). Band C, Level 3 About the Role We re excited to be recruiting for a confident and driven New Business Account Handler to join our growing team. This is a fantastic opportunity to play a pivotal role in expanding our specialist insurance offering to small and medium-sized charities. As a key client-facing representative, you ll build strong relationships with prospective clients, understand their unique insurance requirements, and provide tailored solutions that truly support their organisations. If you enjoy consultative selling and delivering exceptional service, this could be the perfect role for you. What You ll Be Doing Engaging with prospective charity clients to understand their insurance needs Providing clear, tailored advice and producing accurate, competitive quotations Converting enquiries into new business while working towards achievable targets Identifying cross-selling and up-selling opportunities to support wider growth Managing the full client journey from initial enquiry through to policy documentation Key Responsibilities Handling new business enquiries from first contact through to completion Proactively following up on leads generated through marketing campaigns Matching client requirements with suitable insurance products and solutions Ensuring all documentation is accurate, compliant, and professionally presented Building long-term, trust-based relationships through outstanding client service What We re Looking For Experience within commercial insurance A positive, proactive, and client-focused mindset Strong communication skills, with the ability to build rapport and explain solutions clearly Confidence working towards goals and achieving targets in a supportive team environment Cert CII qualification, or progress toward achieving it What we offer as our New Business Account Handler: A supportive, inclusive, and collaborative team environment Ongoing learning and professional development opportunities 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas Flexible working options to suit you, your role, and your team A double-matched pension scheme, up to 10% employer contribution A family-friendly approach, with generous family leave policies For a full list of our benefits, click . Closing date for applications : 11:59 pm Monday 25 May 2026 Interviews will be held W/C 1st June 2026. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Job Title: Finance Officer Salary: £30,040 Band F Level 3 (Inc Market supplement and OLW) Location: Gilwell Park, London hybrid working with Tues and Wed in the office at Gilwell Park Contract Type : Permanent Working Hours : Full-time (35 hours per week) About The Role: To be responsible for the recording, reviewing, and reconciliation, processing of all transactional data for the finance team, including processing of supplier invoices, payment requests, expense claims, other payments, sales invoices and receipts. To contribute to the work of the finance team across all disciplines as required. As the Finance Officer, you will (Key Responsibilities): Assist the Transaction Manager in the provision of an excellent customer Ensure account receivables and payables activities are performed accurately and timely including procurement duties as required Ensure that financial transactions are properly updated and recorded Responsible for accurately recording and processing authorised purchase orders, invoices, expense claims, payments, petty cash, and income within the computerised accounting system. Preparation of balance sheets reconciliations Manage cash controls as well as maintain book keeping Who we re looking for as our Finance Officer: Ability to work under pressure and meet tight deadlines Methodical and systematic approach to work Ability to communicate clearly and concisely Good attention to detail Able to appreciate the need for confidentiality and discretion Strong numerical skills Excellent IT skills, focussed on providing clearly written material for distribution to various internal stakeholders Good understanding of double entry bookkeeping some higher level AAT qualification Why work for us You ll be joining a Finance team that works exceptionally well together collaborative, supportive, and always ready to help each other succeed. This is an exciting time to be part of our journey as we strengthen our business partnering approach and enhance the support we provide to budget holders. Benefits include: 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas Flexible working hours Double-matched pension up to 10% of gross salary Generous family leave and support as a family-friendly employer For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday 7th June 2026 Interviews will be held on 15th June 2026 Strictly no agencies. The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

We have an exciting opportunity for two Insurance Apprentices to join our friendly and growing Unity Insurance team, based in Lancing, West Sussex . Unity is a vibrant insurance broker specialising in Scouts and charity insurance products . With a variety of projects underway and more planned over the coming months, this role offers an excellent entry point into the insurance industry with real scope to grow. Job Title: Insurance Apprentice Salary: £11,648 - £20,748 per annum - There are different rates of pay for apprentices depending on your age and what year of your apprenticeship you re in. These are in line with the National Minimum Wage for Apprentices. Location: Lancing, West Sussex, BN15 8UW Contract Type : This apprenticeship is for 18months with a view to considering permanent roles available in the team on completion. Working Hours : 35 hours a week, 9 am - 5 pm About The Role: This insurance apprenticeship is designed to help you build professional skills and succeed in the workplace. Through real-world industry examples, you'll gain practical knowledge that directly applies to your job. Earn while you learn fully funded apprenticeship Gain professional recognition Improve your on-the-job performance You'll receive dedicated study time and, upon completion, achieve a Cert CII (Level 3) qualification to boost your career. As the Insurance Apprentice, your Key Responsibilities will include: Dealing with new business enquiries across different charities and not-for-profit organisations. Developing relationships with Scouts, Charities, and Commercial organisations/businesses. Attend supervision sessions, team and management meetings as appropriate Ensure compliance with the Individual Conduct rules and Conduct policies What we are looking for in our Insurance Apprentice: Minimum two A levels (grade C or above) or equivalent, and willingness to work towards Cert C Building strong relationships with clients, insurers and colleagues. Ability to work using own initiative and manage tasks effectively Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years service plus additional days at Christmas Flexible working hours Work in a way that suits you, your role and your department Double matching pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and Development/training opportunities via our internal learning hub For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday 31st May 2026 Telephone Interviews will be held in the week commencing Monday, 15th June 2026 Interviews will be held in person, week commencing Monday 22nd June 2026 Start Date: September 2026. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices. Strictly no agencies.

Natural Estate Manager - Gilwell Park Location: Gilwell Park, Chingford, E4 7QW Contract Type: Permanent Working Hours: 35 hours per week (including evenings and weekends) Salary: £30,040 per annum Band D, Level 3 (Inclusive of Outer London Weighting) About the Role We re looking for a Natural Estate Manager to lead and deliver a busy but rewarding programme of conservation work across Gilwell Park, helping to improve habitats, boost biodiversity and create more opportunities for people to connect with nature. Guided by our new 10-year woodland management plan and best-practice conservation methods, you ll take a hands-on approach to estate maintenance and habitat improvement across the site. Working both independently and alongside staff teams, volunteers, corporate supporters and young people, you ll help create meaningful change for nature and for visitors. From practical conservation tasks to wider estate projects, you ll play a key role in shaping and protecting the natural environment at Gilwell Park. Key Responsibilities Lead practical grounds and woodland work at Gilwell Park, supporting habitat improvements and estate maintenance. Use and maintain machinery and tools safely, carrying out inspections, repairs and general site upkeep. Lead and support volunteers, corporate groups and young people in practical conservation activities and skills sharing. Support conservation partnerships and nature recovery projects, including habitat work, monitoring and reporting. Champion nature regeneration, maintain high health and safety standards, and support events, training and wider site activities for Scouts and Scout Adventures. About You We re looking for someone with: Experience in practical conservation, habitat management and estate maintenance, with good knowledge of woodland and parkland management. Confidence using and maintaining machinery, tools and equipment safely, with experience in health and safety and risk assessments. Experience leading volunteers and skills sessions with people of all ages, including young people, and working independently or as part of a team. Strong communication and project management skills, with experience supporting conservation projects, partnerships and reporting. A proactive, hands-on and enthusiastic approach, with a passion for conservation and helping young people connect with nature outdoors. A full UK driving licence and relevant countryside, woodland or estate management qualifications. Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years service plus additional days at Christmas Flexible working hours Work in a way that suits you, your role and your department Double matching pension up to 10% of gross salary For a full list of our benefits, click . Closing date for applications: 23:59 on Friday 29th May 2026. Interviews will be held in person at Gilwell Park on Monday 10th June 2026. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Job Title: International & Events Administrator Salary: £27,959 per annum (inclusive of Outer London Weighting) Band C, Level 3 Location: Gilwell Park, Chingford, London (hybrid working) Contract Type: Fixed term until 30 Sept 2026 Working Hours: 35 hours per week About the Role & Team As an International & Events Administrator , you ll join a collaborative, values-driven team at the heart of how Scouts connects young people to the wider world and delivers ambitious, high-impact experiences. From supporting British Scouting overseas and international partnerships, to helping deliver large-scale UK and international events, the team creates opportunities that inspire thousands of young people and volunteers. No two days are the same you could be coordinating logistics and administration one day, and supporting volunteers or contributing to international projects and events the next. The team is currently focused on delivering major international events, strengthening global relationships, and continuing to improve inclusion, safeguarding, and participant experience across all our work. Key Responsibilities As an International & Events Administrator, you ll support the delivery of ambitious UK and international events that create lasting experiences for young people. Working with volunteers, colleagues and external partners, you ll help coordinate projects, manage administration and support event delivery from planning through to completion. Key responsibilities include: Supporting the delivery of UK and overseas events and contingents Coordinating with volunteers, suppliers and international partners Assisting with project planning, budgets and administration Helping ensure events are safe, inclusive and aligned with Scouting values Contributing to the wider International and Events programme across Scouts This is a varied role offering real responsibility, strong team support, and the opportunity to help shape impactful experiences for young people. About You: We re looking for someone who is: Experience of supporting projects involving multiple stakeholders. Experience of collecting and analysing information. Experience of working within an administration environment. Understanding of event management. Experience of developing effective working relationship with volunteers. Experience of working with young people focussed or membership organisations. What we offer as our International & Event We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. A supportive, inclusive, and collaborative team environment Flexible working options to suit you, your role, and your team A double-matched pension scheme, up to 10% employer contribution A family-friendly approach, with generous family leave policies For a full list of our benefits, click . Closing date for applications : 11:59 pm Friday 29th May 2026 Interviews will be held on Monday 8th June 2026. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Facilities Technician Location: Youlbury, Oxford (OX1 5HD) on site Contract: Permanent 35 hours per week Salary: £33,370 per annum (Band D, Level 3, incl. MS) About the role We re looking for a hands-on Facilities Technician to help keep our buildings and outdoor site safe, well maintained, and ready for use. You ll carry out a mix of planned and reactive maintenance work across basic plumbing, electrical, building repairs, decorating, and general upkeep. You ll also help spot issues early and suggest simple improvements. You ll manage your own day-to-day workload, keep job records updated, and make sure all work is carried out safely. You ll also be the main on-site contact for contractors. This is a varied, practical role in a unique outdoor setting where no two days are the same. What you ll be doing as our Facilities Technician Carrying out general repairs and maintenance across the site Completing planned maintenance and basic compliance checks Fixing issues before they become bigger problems Managing and prioritising your own workload Recording work using simple digital systems Working safely and following health and safety rules What we re looking for in our Facilities Technician: Experience in facilities, maintenance, or a multi-trade role Comfortable doing hands-on practical work Able to manage your own workload Good understanding of health and safety Physically able to do manual work (including lifting up to 25kg) Full UK driving licence Helpful (or willingness to learn): Trade qualification (or equivalent experience) and basic training such as asbestos awareness, manual handling, working at height, COSHH, and first aid. What matters most Practical, can-do attitude Willingness to get stuck in and solve problems Reliable and safety-focused Works well independently and as part of a team Benefits: We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country. 28 days holiday and going up to 32 days after 2 years service plus additional days at Christmas Flexible working hours Work in a way that suits you, your role and your department Double matching pension up to 10% of gross salary For a full list of our benefits, click . Closing date for applications: 23:59 pm Sunday 31st May 2026 Interviews will be held on Wednesday 17th June 2026 in person at Youlbury. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Job Title: Safeguarding Development Manager Salary: £35,831.71 per annum, which is pro rata of £48,235 per annum, Band G, Level 3 inclusive of OLW. Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings Contract Type : Fixed Term contract for 12 months (Maternity Cover) Working Hours : 26 hours per week (3.5 days) About The Role: We re looking for someone to help us keep young people safe by improving how we work across our safeguarding services. In this role, you ll lead a small team and help us learn from our work so we can keep getting better. You ll work with others across Scouts and beyond to make sure our support is clear, effective and up to date. As the Safeguarding Development Manager, Key Responsibilities: Lead and support a team of Safeguarding Development Officers Plan and deliver projects that improve safeguarding practice Review cases and use learning to improve processes Use data to spot trends and guide improvements Work with colleagues, volunteers, families and external partners Help develop and update safeguarding policies, guidance and content What you ll bring as our Safeguarding Development Manager: Experience in managing projects or improving services Confidence using data to support decisions Strong communication and relationship-building skills Ability to manage priorities in a busy environment Good attention to detail Experience in safeguarding, welfare, or a similar area You are: Committed to delivering a high-quality, people-focused service Open, honest and able to work well with different people Confident working independently, with support when needed Benefits include: 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas (Pro-rata) Double-matched pension up to 10% of gross salary Generous family leave and support as a family-friendly employer Access to our Learning & Development hub for ongoing training Recognition as Charity of the Year (Charity Times Awards 2022) For a full list of our benefits, click . Closing date for applications: 11:59 pm Wednesday 13th May 2026 Interviews will be held in person at Gilwell Park, Chingford, on Friday, 22nd May 2026. Strictly no agencies! The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.