World Horse Welfare

World Horse Welfare is seeking a Centenary Communications Assistant and Archivist to support the charity's Centenary communications campaign by organising, digitising and managing archive materials. This fixed-term role for 15 weeks is 40 hours per week, hybrid with at least two days at Head Office in Snetterton, Norfolk, and will help storytelling, engagement, fundraising and communications. The role will work with historical content, support planning, and provide accessible archives to support

Ahead of the charity's Centenary in 2027, we are looking for a fixed term Centenary Communications Assistant and Archivist to support with the planning and delivery of the charity's Centenary communications campaign by organising, digitising and managing archive materials. The role will ensure the charity's history is accessible and effectively used to support storytelling, engagement, fundraising and communications activities, helping to celebrate and inspire audiences during its 100th anniversary year. This is a fixed-term role for 15 weeks, working 40 hours per week Monday to Friday 8.30am to 5pm on a hybrid basis with a minimum of 2 days per week at our Head Office in Snetterton, Norfolk. Key duties and responsibilities Archive and digital asset management Sort, assess and organise historic photographs, printed materials and other archive assets linked to the charity's history. Scan and digitise photographs and historic text to create accessible digital records for future use. Catalogue and tag archive materials clearly and consistently within the charity's digital asset management systems. Identify gaps, duplicates, quality issues or items requiring further review, and flag these to relevant colleagues. Ensure digital files are stored, named and organised in line with agreed processes, permissions and data protection requirements. Scan historic documents and use Microsoft Co-pilot to help summarise content and identify key themes, facts, quotes and information. Review archive materials and help collate content that may be useful for Centenary communications activities. Assist in gathering background information from archive materials to support storytelling and engagement activities. Prepare archive content and information for use by communications colleagues across a range of channels and projects. Project Support Support the delivery of the Centenary communications plan by helping to track milestones, deadlines and progress. Assist communications colleagues and wider teams with agreed Centenary-related actions and tasks. Maintain project trackers, meeting notes, action logs and other administrative records. Help coordinate content requests, meetings and follow-up actions to support the smooth running of the Centenary plan. Monitor progress against agreed plans and raise any potential issues or delays with appropriate colleagues. Historical research Carry out light historical research to verify dates, names, places and context where required. Support colleagues by helping to organise and present historical content in a clear and engaging way. Contribute ideas for how archive assets and stories could be used across the Centenary communications plan. About you Qualifications and certificates Degree-level qualification, preferably in History or a related discipline. Knowledge and experience Comfortable with coordinating projects, tracking actions and providing support to meet deadlines. Comfortable using AI responsibly to support summarisations, content review and idea development. Knowledge of digital asset management, including file naming, tagging, permissions and metadata. Experience of working with photographs, documents, records or archive material, including scanning or digitisation. Desirable: Experience working/volunteering in a charity, heritage, communications, fundraising or campaign environment. Experience supporting anniversary, heritage, storytelling or public engagement projects. Basic understanding of copyright, consent and responsible use of historic images and archive content. Skills and abilities Strong administrative and organisation skills, with excellent attention to detail. Good digital skills, including confidence using Microsoft Office and digital filing or asset management systems. Ability to identify relevant, accurate and engaging information from source material. Ability to summarise information and draft concise copy for different uses. Ability to work independently within a busy team environment. Ability to balance creativity with structure, process and deadlines. Personal Attributes: Proactive, practical and solutions focused. Curious and interested in uncovering stories from historic material. Collaborative and confident working with others. Accurate, reliable and sensitive to the importance of preserving historic records. Closing date: Thursday 3rd of September 2026

Ahead of the charity's Centenary in 2027, we are looking for a fixed term Centenary Communications Assistant and Archivist to support with the planning and delivery of the charity's Centenary communications campaign by organising, digitising and managing archive materials. The role will ensure the charity's history is accessible and effectively used to support storytelling, engagement, fundraising and communications activities, helping to celebrate and inspire audiences during its 100th anniversary year. This is a fixed-term role for 15 weeks , working 40 hours per week Monday to Friday 8.30am to 5pm on a hybrid basis with a minimum of 2 days per week at our Head Office in Snetterton, Norfolk. Key duties and responsibilities: Archive and digital asset management Sort, assess and organise historic photographs, printed materials and other archive assets linked to the charity's history. Scan and digitise photographs and historic text to create accessible digital records for future use. Catalogue and tag archive materials clearly and consistently within the charity's digital asset management systems. Identify gaps, duplicates, quality issues or items requiring further review, and flag these to relevant colleagues. Ensure digital files are stored, named and organised in line with agreed processes, permissions and data protection requirements. Scan historic documents and use Microsoft Co-pilot to help summarise content and identify key themes, facts, quotes and information. Review archive materials and help collate content that may be useful for Centenary communications activities. Assist in gathering background information from archive materials to support storytelling and engagement activities. Prepare archive content and information for use by communications colleagues across a range of channels and projects. Project Support Support the delivery of the Centenary communications plan by helping to track milestones, deadlines and progress. Assist communications colleagues and wider teams with agreed Centenary-related actions and tasks. Maintain project trackers, meeting notes, action logs and other administrative records. Help coordinate content requests, meetings and follow-up actions to support the smooth running of the Centenary plan. Monitor progress against agreed plans and raise any potential issues or delays with appropriate colleagues. Historical research Carry out light historical research to verify dates, names, places and context where required. Support colleagues by helping to organise and present historical content in a clear and engaging way. Contribute ideas for how archive assets and stories could be used across the Centenary communications plan. About you: Qualifications and certificates Degree-level qualification, preferably in History or a related discipline. Knowledge and experience Comfortable with coordinating projects, tracking actions and providing support to meet deadlines. Comfortable using AI responsibly to support summarisations, content review and idea development. Knowledge of digital asset management, including file naming, tagging, permissions and metadata. Experience of working with photographs, documents, records or archive material, including scanning or digitisation. Desirable: Experience working/volunteering in a charity, heritage, communications, fundraising or campaign environment. Experience supporting anniversary, heritage, storytelling or public engagement projects. Basic understanding of copyright, consent and responsible use of historic images and archive content. Skills and abilities Strong administrative and organisation skills, with excellent attention to detail. Good digital skills, including confidence using Microsoft Office and digital filing or asset management systems. Ability to identify relevant, accurate and engaging information from source material. Ability to summarise information and draft concise copy for different uses. Ability to work independently within a busy team environment. Ability to balance creativity with structure, process and deadlines. Personal Attributes: Proactive, practical and solutions focused. Curious and interested in uncovering stories from historic material. Collaborative and confident working with others. Accurate, reliable and sensitive to the importance of preserving historic records. Apply today Please provide a CV and a covering letter explaining your relevant experience and why you're interested in this role. Closing date: Wednesday 26th August 2026

We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis , working 40 hours per week Monday to Friday 8.30am to 5pm. You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies. This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly. This position is based remotely, however you will be required to attend the charity s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative right to work documentation. Key working relationships Head of Digital (strategic lead) CRM Manager Project delivery leads (website, GoDonate, Gifted, Clue) Fundraising & Communications leads Data & IT teams Data Protection Officer External suppliers and agencies Key tasks and responsibilities Programme Planning & Governance Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing. Run programme-level governance including reporting cycles, decision logs and RAID management. Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability. Cross Team Coordination Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies. Facilitate cross functional workshops, planning sessions and retrospectives. Ensure teams understand how their work fits into the wider programme and where dependencies sit. Delivery Assurance Track progress across major digital projects, including: CRM integrations and data flows support high level requirements, documentation and cross team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership. Clue database development and governance Data governance and platform consolidation Identify risks early and drive mitigation plans. Ensure suppliers deliver to agreed scope, budget and timelines. Reporting & Insight Produce clear, consistent reporting for Directors and Trustees. Translate technical updates into accessible, decision ready summaries. Maintain a single source of truth for programme status and documentation. Standards & Ways of Working Embed consistent processes for planning, change control, documentation and handover. Support the Head of Digital in establishing governance frameworks (policy/governance/guidance). Ensure teams follow agreed processes for testing, sign off and release. About you Experience Proven track record in managing multi workstream digital or technology programmes Strong governance, planning and RAID management Excellent stakeholder management across technical and non technical teams Working knowledge of CRM, CMS, data and digital platforms Expertise in managing external suppliers Experience working within digital transformation environments Skills and Personal Attributes Collaborative and relationship driven Calm under pressure Able to influence without authority Highly organised and structured Strong communicator Apply today Please provide a CV and a covering letter explaining your relevant experience and why you re interested in this role. Closing date: Sunday 14th June 2026

We are seeking a Supporter Services Administrator to join World Horse Welfare's Fundraising Supporter Services team based at our Head Office in Snetterton, Norfolk on a 12 month fixed-term basis , working 40 hours per week Monday to Friday 8.30am to 5pm. This role is key in providing excellent customer service to the charity s supporters, processing all charity income efficiently, and maintaining the supporter database to the highest standards. KEY RESPONSIBILITIES Supporter Care & Communication Provide high quality customer care across all channels, including telephone orders, donations, membership and general enquiries. Answer all supporter queries professionally and within agreed timeframes. Ensure supporters receive the correct communications in response to their donations. Produce timely and accurate thank you letters. Income Processing & Administration Browse, create, amend and allocate payments to supporter records using data processing systems. Reconcile income with daily income sheets. Allocate income and produce daily income reports. Take Direct Debits over the telephone in line with DD Scheme legal requirements. Administer all charity income paid by Direct Debit. Process payments received from third party agencies (e.g., JustGiving). Database & Record Management Create and maintain accurate supporter records on the charity s CRM system. Liaise across the charity to ensure all agreed stakeholders are administered effectively and efficiently. Fundraising Support Assist the fundraising team with administration and fulfilment of supporter products, including merchandise sales and the individual giving programme. General Administration Sort and open Head Office post in line with service level agreements and standard operating procedures. Undertake other tasks as directed by the Senior Supporter Services Officer. Health & Safety Responsibilities Comply with World Horse Welfare policies to ensure risks in the working environment are minimised. Raise any health and safety concerns with your Line Manager or the charity s Health & Safety Advisor. PERSON SPECIFICATION Experience & Knowledge Essential: Experience in data entry and administration. Proven customer service experience, including handling enquiries and resolving issues. Good understanding of database functionality. Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook). Desirable: Working knowledge of mail order systems. Telephone sales experience. Experience using a charity fundraising CRM system. Skills & Abilities Essential: Strong telephone manner with a professional, approachable communication style. Highly proficient keyboard skills with strong accuracy. High attention to detail with a focus on accuracy and quality. Excellent verbal and written communication skills. Confident communicating with people at all levels. Effective at prioritising workload and managing multiple tasks. Flexible and adaptable approach to work. Ability to work both independently and as part of a team. Able to work well under pressure and consistently meet deadlines. Desirable: Understanding of the function of a fundraising database. Apply today Please provide a CV and a covering letter explaining your relevant experience and why you re interested in this role. Closing date: Sunday 14th June 2026