The Hospice of St Francis

Main Duties & Responsibilities The function of the Maintenance Operative is to support the safe, compliant and effective maintenance of the Hospice estate, including grounds and retail properties, by undertaking a wide range of reactive and planned maintenance tasks. The postholder will ensure that facilities remain safe, functional and well-presented, working under the direction of the Estates & Facilities Lead to deliver maintenance activities, support statutory compliance, and assist with the coordination of contractors and improvement works across all sites. Daily walk-through main site & grounds to identify problems/issues including checks of lighting, wells, sewage system, CCTV/security & BMS login Report & take action on any breakdown or defects in premises, copiers, plant, equipment & grounds taking action promptly, notifying senior managers & prioritising safety Undertake a wide range of general maintenance and minor works, including basic plumbing, carpentry, decorating and repairs, ensuring work is completed safely and to an appropriate standard. Organize moving & storage of items delivered to the main hospice site Oversee contractors on site as agreed with the Estates & Facilities Lead Ensure weekly check of generator fuel, roadworthiness of all hospice vehicles, fire alarm test, flushing & logging results on a web portal & agreeing a remedial plan with Affinity water if necessary Management of copiers and any issues with them to include lease renewal Support the Estates & Facilities Lead with weekly maintenance support & response to emergency facilities requests for all retail premises, liaising with shop staff as necessary & ordering & collecting supplies Manage and prioritise jobs as required using the PPM Use the Estates PPM system to log, update and close jobs, ensuring accurate and timely record keeping of all maintenance activities Participating in the departmental meetings reporting on: Quantity of outstanding works &/or repairs with subcontractors, health and safety and any regulatory compliance risks Support the coordination of servicing and maintenance of clinical equipment as required, recognising that responsibility for clinical assets and compliance remains with the relevant clinical teams. Progress chasing outstanding work with the in-house team and contractors Ensure all weekly checks and planned tasks are carried out Ensure drinking water stations are replenished whenever necessary Monthly check of emergency lighting Check products against the COSHH register and dispose of any that are not required or should not be held. Carry out COSHH Risk Assessments as necessary Check all Health and Safety Notices are current and update/replace/remove those that aren't Co-ordinate quarterly fire drills, support the Fire Marshalls meeting and ensure feedback at Link Up Support the Estates & Facilities Lead in water management (including septic tank and well water filtration) in compliance with statutory processes & procedures to ensure HSG274 compliance Ensure all quarterly checks and planned tasks are carried out, including in-house PAT test scheduling Support the Estates & Facilities Lead to ensure compliance with biannual services of all patient equipment subject to LOLER regulations, the biannual water quality test, the dismantling and clean extractor fans, ventilation shaft and solar panel checks Check Hospice vehicles ensuring records of services, inspections, road tax, MOT; and that the competencies and licences of minibus drivers comply with appropriate regulations Assist with the preparation of the annual maintenance budget Assisting with energy monitoring and reduction strategies Provide direction and support to maintenance staff Promote a proactive, solution-focused team culture Ensure safe working practices are followed at all times Qualifications, Skills, Experience, Knowledge & Approach A good standard of general education. Proven experience in estates, facilities or maintenance environment Strong practical, hands-on maintenance skills Experience coordinating maintenance activity Experience working with contractors Ability to work independently and make sound decisions Knowledge of health and safety compliance requirements, including correct use of PPE, COSHH, Manual Handling, Legionella, Risk Assessments etc Ability to work with a diverse team of volunteers effectively i.e. with varying motivation, age, gender, and physical and mental capacities Maintaining a large and varied Estate to a high standard, including grounds, structures and buildings Proficiency in operating various tools and powered equipment Training others on maintenance techniques and safe use of equipment Monitor and address hazards such as severe weather conditions like heatwaves, snow, ice, and remove litter to ensure safety of visitors, volunteers and staff Proficiency in operating various garden tools and powered equipment Communication Effectively engage with staff, volunteers & the public Maintain a visible and approachable presence across the organisation Problem solving skills, ability to address issues and make informed decisions Explain technical issues in a practical and accessible way Documenting work schedules and staff instructions. Ensure the Estates & Facilities Lead is appraised appropriately in all estates and H&S matters Identify when tasks are beyond own competence and escalate appropriately to the Estates & Facilities Lead or external contractors . Decision Making Prioritise competing workloads and risks Make operational decisions relating to maintenance and safety Planning and prioritisation Problem solving under pressure Escalate significant risks appropriately Mental & Physical Consideration Role requires manual handling Combination of practical and administrative work Occasional exposure to sensitive or emotional circumstances when meeting patient and families The post holder will be required to work in a high volume, fast paced environment. Frequent interruptions should be expected. Competing priorities are commonplace. The post holder will be required to visit other hospice building (shops) or event and will need to have the availability to travel there (car/ public transport) Working Conditions & Environment Combination of site based, and outdoor work Multi-site working including retail locations All weather conditions Work independently or as part of a team, including lone working where required, and support out-of-hours or emergency response arrangements where necessary Work sensitively within a hospice environment, demonstrating respect and professionalism when working in clinical and patient-facing areas. Health & Safety Comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance and safe working practices for all staff, direct reports, volunteers and contractors This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Available to respond to out of normal hours emergency situations on a rota basis Work in accordance with all Health & Safety procedures, always using appropriate PPE and safe working practices, and report any accidents, incidents or hazards promptly. Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

Main Duties & Responsibilities The Head of Estates & Facilities is responsible for providing operational oversight of the Hospice estate, facilities management, health & safety, security and compliance functions across all Hospice and retail locations. The postholder will ensure the organisation maintains full statutory compliance, delivers a safe and secure environment for patients, visitors, staff and volunteers, and develops a culture of continuous improvement in health, safety and facilities management Strategic Leadership Develop and implement the Hospice Estates, Facilities and Health & Safety Strategy. Provide expert advice to the Director of Finance & Performance on estates, facilities and health & safety matters. Lead the development of a positive organisational health and safety culture. Develop long-term estate asset management and sustainability plans. Assist with the Identification of future infrastructure, compliance and property investment requirements. Ensure estate development supports organisational growth and strategic objectives. Governance & Compliance Act as organisational lead for Health & Safety. Provide assurance that all statutory compliance obligations are met. Establish robust governance arrangements for estates and health & safety compliance. Lead organisational compliance in relation to: Fire Safety Legionella Asbestos Electrical Safety Gas Safety LOLER PUWER COSHH Health & Safety legislation Lead incident investigation processes and ensure organisational learning is embedded. Present compliance reports, risk assessments and performance metrics to the Director of Finance & Performance. Risk Management Lead the identification, assessment and mitigation of estate and health & safety risks. Maintain the organisational Estates and Health & Safety Risk Register. Ensure business continuity arrangements are in place for critical estate infrastructure. Lead responses to significant facilities, compliance or safety incidents. Estates & Facilities Management Provide operational oversight of planned and reactive maintenance programmes. Ensure the estate remains safe, compliant, sustainable and fit for purpose. Assist with capital development and lead estate improvement projects. Oversee security systems, access control and physical security arrangements. Ensure facilities services are delivered efficiently across all Hospice and retail locations. Financial & Commercial Management Assist with the development and manage revenue and capital budgets. Identify opportunities for efficiencies and value for money. Lead procurement and contract management activities. Negotiate and monitor key supplier and contractor agreements. Contribute to business cases and funding applications for estate developments. Leadership & People Management Lead, develop and inspire the Facilities and Estates team. Foster a culture of accountability, customer service and continuous improvement. Lead workforce planning, succession planning and professional development. Ensure volunteers are effectively integrated and supported. Sustainability Lead environmental sustainability initiatives. Develop plans to reduce energy consumption and carbon emissions. Promote environmentally responsible estate management practices. Support organisational sustainability objectives. Qualifications, Skills, Experience, Knowledge & Approach NEBOSH National Diploma (or equivalent Level 6 H&S qualification). Proven experience in estates, facilities or maintenance environment Strong practical, hands-on maintenance skills Experience managing or coordinating maintenance activity Experience working with contractors Ability to work independently and make sound decisions Knowledge of health and safety compliance requirements, including correct use of PPE, COSHH, Manual Handling, Legionella, Risk Assessments etc Recruitment, coaching and development of Estates team and our volunteers Ability to lead, motivate, and manage a diverse team of volunteers effectively i.e. with varying motivation, age, gender, and physical and mental capacities Knowledge of environmental sustainability and organic gardening methods i.e. composting, upcycling, water saving Maintaining a large and varied Estate to a high standard, including grounds, structures and buildings Proficiency in operating various tools and powered equipment Training others on maintenance techniques and safe use of equipment Knowledge of plant, lawn and meadow maintenance Monitor and address hazards such as severe weather conditions like heatwaves, snow, ice, and remove litter to ensure safety of visitors, volunteers and staff A member of the Hospice Health & Safety Committee and the Capital Sub - Committee Proficiency in operating various garden tools and powered equipment

Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills - understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven - able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.