Colchester United Football Club

Conference & Events Account Executive - 12-month Maternity Cover JobServe Community Stadium, Colchester United Colchester United, a proud EFL League 2 club, is home to one of the region s most dynamic and successful Conference & Events venues. We are looking for an enthusiastic and customer-focused Conference & Events Account Executive to join our Commercial Team and help deliver memorable experiences for our clients. This is a fantastic opportunity for someone who enjoys building relationships, planning engaging events and working in a lively, supportive environment. Every day will bring something different from hosting show rounds and coordinating meetings to helping shape some of the exciting social events we run throughout the year. About the Role As part of our Conference & Events Team, you ll play an important role in helping us make the most of our non-matchday facilities. You ll look after a portfolio of valued clients, welcome new business opportunities and support the smooth delivery of a wide range of events. If you enjoy being organised, working with people, and having variety in your day, this role could be a great fit. Key Responsibilities Build strong relationships with existing clients, ensuring their needs are met and expectations exceeded. Work proactively to achieve monthly revenue and booking targets through customer engagement, portfolio management and in-person meetings. Coordinate events from planning to delivery, ensuring everything runs smoothly and clients leave delighted. Manage and convert incoming enquiries, helping clients find the right solution for their event. Seek out new contacts and nurture opportunities to grow revenue. Support the planning of stadium events, including booking entertainment and responding to customer questions. About You We re looking for someone who is: Motivated, positive and eager to grow within the Conference & Events industry. Passionate about delivering exceptional customer service. Able to communicate confidently and warmly with clients and colleagues. Highly organised with excellent attention to detail. Calm under pressure and professional at all times. Flexible and open to working occasional weekends or evenings when events require it. Hours & Salary 40 hours per week , with some weekend and evening work. Salary: £26,900 basic, OTE approx £28,000

Job Title: Match day & Event Steward Qualifications Required: NVQ Level 2 spectator safety Hours of Work: Approx. 4 hours Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP Responsible to: Match Day Safety Officer Job Description: To Assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event. Duties and responsibilities Attend pre and post match briefing to sign in and determine duties. Know the location of and be able to effectively operate the firefighting equipment at the ground. Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium. Be fully conversant with any methods or signals used to alert staff that an emergency has arisen. Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given. Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer. Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room. Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions. Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with. Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats (whereby virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer). Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked. Ensure that gangways and exits are kept clear. Staff all exits. Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached. Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer. Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier. Assist in the prevention of pitch invasion. Assist as required in the evacuation of the ground. Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets. Assist in the prevention of breaches of ground regulations. This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues. Experience Ideally experience within customer service would be an advantage. Skills and Knowledge Good communicator, friendly and can work as part of a team.