Merlin Entertainments

What you'll bring to the team Ready to step into the spotlight? At Madame Tussauds London, our guests don't just meet the stars, they take a piece of the experience home with them. From iconic souvenirs to exclusive gifts, our retail spaces are an extension of the fame experience, and we're looking for a Retail Supervisor to help make the magic happen. As a Retail Supervisor, you'll lead from the front, making sure every shop floor shines as brightly as our A-list line-up. You'll keep stock looking sharp, displays dazzling, and inspire your team to deliver unforgettable service, all while driving sales and making sure our guests leave with memories (and merchandise!) they can't wait to share. Your starring role includes: Taking charge of the daily running of our retail outlets, ensuring everything runs as smoothly as a red-carpet event. Coaching and motivating the team so they feel confident sharing their product knowledge and upselling with flair. Supporting the Retail Manager in hitting sales targets and maintaining high standards of presentation. Keeping a close eye on stock, helping with deliveries, and solving any backstage hiccups. Acting as duty manager when needed, making sure safety, service, and training always take centre stage. This is a Permanent position where you will be working on a 5 days out of 7 roster basis. Madame Tussauds is open daily and so we do require a flexible attitude towards working hours as shifts will include weekends and bank holidays. Qualifications & Experience Experience leading or supervising a team in a retail environment. Organisational skills and the ability to stay calm under the spotlight. A natural leader who can motivate and support a team to deliver stand-out service and smash sales goals. Knowledge of stock management and visual merchandising (a plus, but not essential). Flexibility, our stage is open daily, so weekends and bank holidays are part of the show. Benefits 25% discount in our retail shops and restaurants 40% off LEGO online Hourly pay, paid fortnightly Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Discounted rates at Merlin hotels all over the world Employee pricing up to 55% off cinema tickets If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible. Pay Range GBP £13.94/Hr.

What you'll bring to the team We're pleased to share an internal opportunity to join the UK Finance team as Senior Finance Business Partner - Operational Excellence. This is a key role that will see you partner with senior leaders across the Global Operational Excellence function to help shape and deliver strategic initiatives. You'll also work closely with the UK region to drive efficiency, consistency, and best practice in operational execution. With strong collaboration across regional finance teams and central functions, this role offers a fantastic opportunity to influence both UK and global priorities-delivering value through data-driven insight, standardisation, and continuous improvement. This role can be based at any UK attraction or office however frequent travel to London is required. What You'll Be Doing Strategic Financial Leadership: Provide expert financial guidance to senior stakeholders, helping to shape decisions and drive strategic alignment. Planning & Analysis: Lead budgeting, forecasting, and scenario modelling, delivering robust financial insights to support key operational initiatives. Business Partnering: Work across functions to provide financial leadership on efficiency, investment decisions, and commercial agreements. Operational Efficiency: Champion best practice and identify opportunities for cost optimisation, automation, and improved financial processes. Insight & Reporting: Produce high-quality reports and analysis that inform business decisions and track performance against strategic goals. Collaboration & Influence: Partner with global and regional teams to ensure financial consistency and support the rollout of strategic initiatives across the UK. Qualifications & Experience A qualified accountant (ACA, ACCA, CIMA or equivalent) with strong commercial finance experience. A proven track record in financial planning, analysis, and business partnering-ideally within a complex, fast-moving organisation. Excellent communication skills and the ability to influence stakeholders at all levels. Strong analytical and Excel modelling skills, with experience using systems like SAP, Oracle, or Hyperion desirable. A proactive, collaborative approach with a continuous improvement mindset. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive