Customer Success & Sales Support Executive Location: Hull Full Time Permanent Are you an organised, customer-focused professional who enjoys supporting sales teams and delivering an outstanding customer experience? We're looking for a Customer Success & Sales Support Executive to join our growing team in Hull. This is a varied role where you'll become one of the first points of contact for our customers, supporting enquiries, preparing quotations, maintaining CRM data and helping projects move smoothly from enquiry through to quotation. You'll work with innovative quoting tools that reduce administration, allowing you to focus on building customer relationships and providing exceptional service. What you'll be doing: Preparing and checking customer quotations using powered quoting tools Supporting the sales team with CRM management, appointments and documentation Managing customer enquiries via phone and email Maintaining accurate CRM records and sales pipelines Chasing supplier pricing and coordinating project documentation Providing excellent customer service throughout the sales process We're looking for someone with: At least 2 years' experience in customer service and/or sales support Excellent organisation and attention to detail Strong numerical and communication skills Experience using CRM systems (HubSpot desirable) Confidence using Microsoft Excel and other Office applications A positive attitude towards technology The ability to manage multiple priorities in a fast-paced environment Desirable: Experience within construction, engineering or technical industries Proposal or quotation preparation experience Experience reading basic technical drawings Previous call centre or telephone customer service experience What's on offer? A varied and rewarding role within a growing business Training on the latest sales tools A supportive and collaborative working environment If you're proactive, organised and passionate about delivering excellent customer service while supporting a successful sales team, we'd love to hear from you. Apply today!
Jul 21, 2026
Full time
Customer Success & Sales Support Executive Location: Hull Full Time Permanent Are you an organised, customer-focused professional who enjoys supporting sales teams and delivering an outstanding customer experience? We're looking for a Customer Success & Sales Support Executive to join our growing team in Hull. This is a varied role where you'll become one of the first points of contact for our customers, supporting enquiries, preparing quotations, maintaining CRM data and helping projects move smoothly from enquiry through to quotation. You'll work with innovative quoting tools that reduce administration, allowing you to focus on building customer relationships and providing exceptional service. What you'll be doing: Preparing and checking customer quotations using powered quoting tools Supporting the sales team with CRM management, appointments and documentation Managing customer enquiries via phone and email Maintaining accurate CRM records and sales pipelines Chasing supplier pricing and coordinating project documentation Providing excellent customer service throughout the sales process We're looking for someone with: At least 2 years' experience in customer service and/or sales support Excellent organisation and attention to detail Strong numerical and communication skills Experience using CRM systems (HubSpot desirable) Confidence using Microsoft Excel and other Office applications A positive attitude towards technology The ability to manage multiple priorities in a fast-paced environment Desirable: Experience within construction, engineering or technical industries Proposal or quotation preparation experience Experience reading basic technical drawings Previous call centre or telephone customer service experience What's on offer? A varied and rewarding role within a growing business Training on the latest sales tools A supportive and collaborative working environment If you're proactive, organised and passionate about delivering excellent customer service while supporting a successful sales team, we'd love to hear from you. Apply today!
Role Overview We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management. This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site. Key Responsibilities Office & Administrative Management Manage daily office operations and administrative systems. Handle emails, phone enquiries, bookings, and customer communications. Maintain records, databases, and filing systems. Support finance administration including invoices, payments, and purchase orders. Coordinate staff rotas, meetings, and internal communications. Events Coordination Plan, organise, and deliver events hosted on site. Liaise with suppliers, entertainers, and external partners. Manage event bookings, customer enquiries, and ticketing. Coordinate staff and logistics for events. Ensure events run smoothly and meet customer expectations. Digital Marketing Manage and update website content. Plan and schedule social media posts across platforms. Create marketing campaigns to promote events and site activities. Manage email marketing and customer mailing lists. Site & General Management Support the overall day-to-day management of the site. Ensure a high standard of customer service across all areas. Work closely with operational staff to ensure smooth site operations. Assist with staff supervision and operational planning. Help implement business improvements and operational efficiencies. Ensure health and safety procedures are followed where relevant. Key Skills & Experience Previous experience in office management, administration, or operations. Experience coordinating events or hospitality operations. Strong knowledge of digital marketing and social media management. Excellent organisational and time-management skills. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Competent with Microsoft Office / Google Workspace and booking systems. Desirable Experience working in visitor attractions, hospitality, or family venues. Experience with event planning and ticketed events. Knowledge of website management platforms and social media advertising.
May 19, 2026
Full time
Role Overview We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management. This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site. Key Responsibilities Office & Administrative Management Manage daily office operations and administrative systems. Handle emails, phone enquiries, bookings, and customer communications. Maintain records, databases, and filing systems. Support finance administration including invoices, payments, and purchase orders. Coordinate staff rotas, meetings, and internal communications. Events Coordination Plan, organise, and deliver events hosted on site. Liaise with suppliers, entertainers, and external partners. Manage event bookings, customer enquiries, and ticketing. Coordinate staff and logistics for events. Ensure events run smoothly and meet customer expectations. Digital Marketing Manage and update website content. Plan and schedule social media posts across platforms. Create marketing campaigns to promote events and site activities. Manage email marketing and customer mailing lists. Site & General Management Support the overall day-to-day management of the site. Ensure a high standard of customer service across all areas. Work closely with operational staff to ensure smooth site operations. Assist with staff supervision and operational planning. Help implement business improvements and operational efficiencies. Ensure health and safety procedures are followed where relevant. Key Skills & Experience Previous experience in office management, administration, or operations. Experience coordinating events or hospitality operations. Strong knowledge of digital marketing and social media management. Excellent organisational and time-management skills. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Competent with Microsoft Office / Google Workspace and booking systems. Desirable Experience working in visitor attractions, hospitality, or family venues. Experience with event planning and ticketed events. Knowledge of website management platforms and social media advertising.
Customer Service Advisor needed for our Newcastle-under-Lyme based client. The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. A day in this role would see you: Answering customer queries across all marketplaces (website, Amazon, eBay, etc.) Responding to customer enquiries from a range of media (telephone, webchat, email, etc.) Managing accounts for customers such as changing personal details, placing manual orders Liaising with our external 3PL to ensure all orders are processed within expected SLAs Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes Chasing lost or delayed order deliveries with our 3PL, as well as courier companies Always providing excellent customer service, while building and maintaining a professional relationship with customers Investigating recurring issues and providing suggestions to our website and product listings to reduce common issues Working with other internal teams to provide a streamlined experience for customers Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines The ideal candidate would have: Excellent Customer service experience Excellent communication and listening skills A confident telephone manner Very strong IT skills An ability to work as part of and alongside multiple teams The ability to work under pressure and manage multiple tasks and deadlines Customer focused and results-orientated The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business
May 15, 2026
Full time
Customer Service Advisor needed for our Newcastle-under-Lyme based client. The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. A day in this role would see you: Answering customer queries across all marketplaces (website, Amazon, eBay, etc.) Responding to customer enquiries from a range of media (telephone, webchat, email, etc.) Managing accounts for customers such as changing personal details, placing manual orders Liaising with our external 3PL to ensure all orders are processed within expected SLAs Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes Chasing lost or delayed order deliveries with our 3PL, as well as courier companies Always providing excellent customer service, while building and maintaining a professional relationship with customers Investigating recurring issues and providing suggestions to our website and product listings to reduce common issues Working with other internal teams to provide a streamlined experience for customers Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines The ideal candidate would have: Excellent Customer service experience Excellent communication and listening skills A confident telephone manner Very strong IT skills An ability to work as part of and alongside multiple teams The ability to work under pressure and manage multiple tasks and deadlines Customer focused and results-orientated The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business
Technical Sales Manager needed for our Stoke on Trent based client. Our client are actively seeking a Technical Sales Manager to join their enthusiastic & experienced team. Whilst this role incorporates existing sales in the UK and Europe, thry are also looking for a person to spearhead growing the business with new customers and products. The package includes salary, car allowance, phone, laptop, and we also offer 25 days annual holiday plus Statutory Bank holidays. To be considered for this Technical Sales Manager s role it would be preferential to have: Experience working in a Technical Sales industry. Knowledge of Technical Sales. A strong background within field sales and business development. The ability to communicate with customers on different levels. The ability to self-generate new business. This role will be based at their UK office in Stoke on Trent, and there will be travel within the UK and Europe (and worldwide in the longer term) and will consist of the following: Service and visit new and existing customers. Submit customer visit reports. Set and achieve budgets/targets. Generating and developing business with new and existing clients. Work with the Marketing manager to develop & grow business. Identifying potential new business areas and developing new product lines. Use internal IT systems including Sage CRM for quarterly reporting on budgets/targets (training will be given). Communicate effectively with other departments within the business.
Apr 29, 2026
Full time
Technical Sales Manager needed for our Stoke on Trent based client. Our client are actively seeking a Technical Sales Manager to join their enthusiastic & experienced team. Whilst this role incorporates existing sales in the UK and Europe, thry are also looking for a person to spearhead growing the business with new customers and products. The package includes salary, car allowance, phone, laptop, and we also offer 25 days annual holiday plus Statutory Bank holidays. To be considered for this Technical Sales Manager s role it would be preferential to have: Experience working in a Technical Sales industry. Knowledge of Technical Sales. A strong background within field sales and business development. The ability to communicate with customers on different levels. The ability to self-generate new business. This role will be based at their UK office in Stoke on Trent, and there will be travel within the UK and Europe (and worldwide in the longer term) and will consist of the following: Service and visit new and existing customers. Submit customer visit reports. Set and achieve budgets/targets. Generating and developing business with new and existing clients. Work with the Marketing manager to develop & grow business. Identifying potential new business areas and developing new product lines. Use internal IT systems including Sage CRM for quarterly reporting on budgets/targets (training will be given). Communicate effectively with other departments within the business.
Role Overview We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management. This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site. Key Responsibilities Office & Administrative Management Manage daily office operations and administrative systems. Handle emails, phone enquiries, bookings, and customer communications. Maintain records, databases, and filing systems. Support finance administration including invoices, payments, and purchase orders. Coordinate staff rotas, meetings, and internal communications. Events Coordination Plan, organise, and deliver events hosted on site. Liaise with suppliers, entertainers, and external partners. Manage event bookings, customer enquiries, and ticketing. Coordinate staff and logistics for events. Ensure events run smoothly and meet customer expectations. Digital Marketing Manage and update website content. Plan and schedule social media posts across platforms. Create marketing campaigns to promote events and site activities. Manage email marketing and customer mailing lists. Site & General Management Support the overall day-to-day management of the site. Ensure a high standard of customer service across all areas. Work closely with operational staff to ensure smooth site operations. Assist with staff supervision and operational planning. Help implement business improvements and operational efficiencies. Ensure health and safety procedures are followed where relevant. Key Skills & Experience Previous experience in office management, administration, or operations. Experience coordinating events or hospitality operations. Strong knowledge of digital marketing and social media management. Excellent organisational and time-management skills. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Competent with Microsoft Office / Google Workspace and booking systems. Desirable Experience working in visitor attractions, hospitality, or family venues. Experience with event planning and ticketed events. Knowledge of website management platforms and social media advertising.
Apr 21, 2026
Full time
Role Overview We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management. This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site. Key Responsibilities Office & Administrative Management Manage daily office operations and administrative systems. Handle emails, phone enquiries, bookings, and customer communications. Maintain records, databases, and filing systems. Support finance administration including invoices, payments, and purchase orders. Coordinate staff rotas, meetings, and internal communications. Events Coordination Plan, organise, and deliver events hosted on site. Liaise with suppliers, entertainers, and external partners. Manage event bookings, customer enquiries, and ticketing. Coordinate staff and logistics for events. Ensure events run smoothly and meet customer expectations. Digital Marketing Manage and update website content. Plan and schedule social media posts across platforms. Create marketing campaigns to promote events and site activities. Manage email marketing and customer mailing lists. Site & General Management Support the overall day-to-day management of the site. Ensure a high standard of customer service across all areas. Work closely with operational staff to ensure smooth site operations. Assist with staff supervision and operational planning. Help implement business improvements and operational efficiencies. Ensure health and safety procedures are followed where relevant. Key Skills & Experience Previous experience in office management, administration, or operations. Experience coordinating events or hospitality operations. Strong knowledge of digital marketing and social media management. Excellent organisational and time-management skills. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Competent with Microsoft Office / Google Workspace and booking systems. Desirable Experience working in visitor attractions, hospitality, or family venues. Experience with event planning and ticketed events. Knowledge of website management platforms and social media advertising.
