Local Pensions Partnership

Employer Engagement Lead Were seeking a strategic leader to own and elevate the end-to-end employer engagement journey, enhancing onboarding, support, and performance to deliver outstanding member outcomes. Youll shape a seamless employer experience, lead targeted engagement teams, and champion innovation, data-driven strategies, and continuous improvement click apply for full job details

Digital Experience Specialist Hybrid 2 days a week in Preston Salary £35k-£40k DOE About the Role We are looking for a talented Digital Experience Specialist to join our Marketing & Communications team. In this role, you will help shape high - quality digital experiences for members across multiple pension schemes click apply for full job details

Head of Development Centre (LGPS) Hybrid or remote with travel to Preston Salary £75k £85k DOE + inclusion in annual bonus scheme A glance at the Role We are looking for an inspiring and strategic leader to become LPPAs Head of Development Centre click apply for full job details

Member Services Lead (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£70k DOE + benefits - 37 hours a week. A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service click apply for full job details

Digital Experience Specialist - Hybrid 2 days a week in PrestonSalary £35k-£40k DOE About the Role We are looking for a talented Digital Experience Specialist to join our Marketing & Communications team. In this role, you will help shape high-quality digital experiences for members across multiple pension schemes. Reporting to the Digital Experience Manager, you will deliver engaging online content, improve user journeys and support digital transformation across LPPA platforms, including our secure member portal, PensionPoint.You will support the optimisation of content using WordPress and Umbraco, apply UX best practice, and ensure all digital touchpoints are accessible, compliant and user-focused. With strong analytical ability, you'll use tools such as Google Analytics, Hotjar and Clarity to identify trends, diagnose issues and recommend improvements. This role also contributes to email marketing campaigns, user research, and works collaboratively with developers, designers and content teams. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary DOE.- 25 days' holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to 'buy and sell' leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan.- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston City Centre. What You'll Do - Deliver digital communication improvements that enhance member experience and support business objectives.- Manage CMS workflows and ensure content meets accessibility, compliance and brand standards.- Use Agile tools such as Planner and DevOps to support project delivery.- Collaborate with internal teams to align digital solutions with statutory and seasonal pension activity.- Support and update LPPA websites and portals using WordPress and Umbraco.- Create and optimise digital content for search, engagement and AI-driven platforms.- Use analytics tools to assess user behaviour and make data-driven recommendations.- Plan and deliver email marketing campaigns, including A/B testing and automation.- Monitor industry trends and online search activity to inform content and digital strategy. About You - Experienced in managing CMS platforms such as WordPress or Umbraco.- Strong analytical skills with the ability to turn data into actionable insights.- Working knowledge of UX principles and familiarity with front-end technologies.- Highly organised, proactive, and able to manage multiple priorities.- Creative problem-solver with a forward-thinking approach and interest in AI tools.- Strong stakeholder and communication skills, with excellent attention to detail.- Confident presenting findings and recommendations. Our Values - Doing the right thing- Forward thinking- Working together- Committed to excellence

Head of Development Centre (LGPS) Hybrid or remote with travel to Preston Salary £75k - £85k DOE + inclusion in annual bonus scheme A glance at the Role We are looking for an inspiring and strategic leader to become LPPA's Head of Development Centre. In this pivotal role, you will design and deliver a high-impact learning and development strategy that strengthens colleague capability, embeds a member-first culture, and supports operational excellence across Member Services.You will ensure every colleague receives consistent, high-quality technical and systems training, while partnering closely with the Director of Member Services to drive performance, succession planning and long-term workforce development. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary of £75k - £85k DOE & inclusion in annual bonus scheme.- 30 days' holiday, plus bank holidays and 2 additional concessionary days and a half day for your birthday, with the ability to 'buy and sell' leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan.- Access to our Enhanced Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free car parking in Preston City Centre. What you'll be doing - Design and implement a structured, robust training curriculum to ensure consistent, high-quality learning across LPPA.- Set and uphold service standards across Member Services, fostering a culture of continuous improvement and learning.- Develop and maintain succession plans for all key roles within Member Services.- Establish a career development working group to capture and support employee aspirations.- Oversee the delivery of technical and systems training to ensure operational readiness and excellence.- Champion a "member-first" mindset from onboarding through to ongoing development.- Support career pathways and structured development programmes.- Produce regular management information to support strategic decision-making.- Demonstrate measurable improvements in retention, engagement, and training outcomes. About You - Proven experience leading a standalone development centre.- Extensive knowledge of Local Government Pensions Administration (LGPS).- Proven ability to create & manage complex training programmes.- Senior leadership experience at Head-of-Department level or equivalent.- Strategic expertise in staff development, coaching and performance management.- Excellent stakeholder engagement and influencing skills.- Outstanding written and verbal communication skills.- Proactive, innovative and detail-focused, with the ability to manage competing priorities.- Adaptable, decisive and self-driven. Desirable - Experience using the UPM (Civica) pension administration system.- Strong understanding of UK pension legislation. Why LPPA? We're committed to doing the right thing, thinking forward, working together, and striving for excellence. Join us and be part of a team that invests in people and builds careers-not just jobs.