Local Pensions Partnership

Test Function Lead (Hybrid or Remote with regular travel to Preston) Remote/Hybrid Working with 2 days in Preston, LancashireHome working contracts will be considered for candidates living 50+ miles from our offices in Preston.Competitive salary & benefits £60k - £70k DOE 37 hours a week A glance at the role: We're looking for a Test Function Lead to join our Change Team and shape, govern and continuously improve testing across LPPA's Change Roadmap.This is a senior opportunity for an experienced test leader who can set the strategic direction, establish standards and methodologies, and work closely with project teams, business teams, systems colleagues and external partners to support high-quality delivery.You'll lead and develop the testing function, champion early testing involvement, and embed a culture of quality, collaboration and continuous improvement across the testing lifecycle.This is a fantastic opportunity to join our fast-paced, collaborative and member-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary & benefits £60k - £70k DOE & inclusion in annual Bonus scheme.- 25 days' holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to 'buy and sell leave.'- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan.- Access to our Enhanced Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston City Centre. What you'll be doing: - Set the overall test strategy for the Change Roadmap, including methodology, deliverables and tools.- Define the automation strategy and roadmap to support longer-term testing efficiency.- Embed testing principles early in the development lifecycle and act as an enabler for quality across change delivery.- Define and track test KPIs, including defect density, test coverage and pass/fail rates, to support release readiness.- Own testing standards and governance across the business, ensuring testing aligns with the wider Change Governance model.- Lead, coach and develop the testing team, including resource planning, task allocation, daily synchronisation and peer reviews.- Create and agree detailed test plans, estimates and scenarios, and maintain a testing pace that supports the Change Roadmap.- Identify testing risks early and develop mitigation strategies to support successful project delivery.- Lead by example by supporting complex testing activity and stepping in during critical delivery periods.- Validate testing environments and define test data needs as part of test preparation.- Lead defect control, daily triage and root cause analysis, working closely with the systems team and external partners.- Produce test execution reporting to show progress against plan, pass/fail rates and outstanding risks.- Build strong relationships with Business Analysts, project teams, business teams, systems colleagues and external partners to deliver shared quality outcomes.- Manage and co-ordinate UAT, including up-front resource planning with business teams. What we need from you: - A minimum of five years' experience managing and developing a testing team, including performance management, coaching and mentoring.- Experience in QA/Test leadership or a senior coordinator capacity.- Experience of resource planning, capacity management and allocating testing resources across multiple projects and priorities.- Experience leading teams through technology, process or organisational change.- Expert knowledge of DevOps, SQL for data validation and API testing.- Experience building or maintaining automation frameworks to increase efficiency.- Strong analytical capability, including reading code and complex data to produce actionable reports.- The ability to summarise complex problems and resolutions clearly for teams outside of the Test Team.- Strong time management, with the ability to drive testing efficiency and minimise change fatigue.- A proactive, self-motivated approach, with the ability to work independently and uphold LPPA's values. Nice to have: - Previous experience in pension administration, specifically with UPM software, or the public sector.- Strong experience using Azure DevOps for test management, defect tracking and CI/CD pipeline integration.- Previous knowledge of website/digital testing. Qualifications - ISTQB Advanced Level (Test Manager) or ISTQB Foundation/Agile Tester Extension. Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking

Governance Officer (Hybrid) Preston, Lancashire Hybrid working - 2 days in the office£33,000-£40,000 DOE 37 hours per week Full-time, permanent A glance at the role: We have a brand-new opportunity for a Governance Officer to join LPPA on a full-time, permanent basis. You'll support the delivery and continuous improvement of corporate governance across LPPA and LPP, helping to ensure compliance with regulatory requirements and best practice.You'll provide high-quality governance and company secretarial support to Boards, Committees and senior stakeholders, while contributing to risk, assurance and compliance activity to help maintain an integrated governance framework.This is a fantastic opportunity to join a fast-paced, collaborative and member-focused business with a friendly, welcoming and sociable culture, where you'll be supported to develop and reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We support over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, helping them stay informed about their pensions while working closely with employers to educate and support them. What we can offer you: - Competitive salary of £33,000-£40,000 DOE- Hybrid working, with 2 days a week in Preston- 25 days' holiday, plus bank holidays, 2 concessionary days and 1 day for your birthday, with the ability to buy and sell leave- Access to the Local Government Pension Scheme with generous employer contributions- Access to a Health or Dental Plan- Enhanced Employee Assistance Programme- Employee Referral Scheme- Bespoke reward discount scheme - Your Perk Site- Wellbeing webinars and social events- Daily free fruit and snacks in the office- Free car parking in Preston city centre What you'll be doing: You'll play an important role in supporting effective and compliant governance across LPPA and LPP. This will include:- Supporting company secretarial services in line with the Companies Act and governance best practice- Maintaining statutory records, Companies House filings and governance documentation- Supporting the development and maintenance of constitutional documents, schemes of delegation and governance frameworks- Coordinating Board and Committee activity, including meeting scheduling, annual governance calendars, agendas, Board packs, minutes and action trackers- Maintaining forward planners, action logs and governance documentation within Board portals and systems- Supporting the maintenance and improvement of governance frameworks, policies and procedures- Maintaining key governance registers, including conflicts of interest, gifts and hospitality and related parties- Acting as a key point of contact for Board and Committee members on governance matters- Supporting Board onboarding, induction, training, effectiveness reviews, skills assessments and succession planning activities- Supporting governance projects, including improvements to Board and Committee processes, governance tools, policies and frameworks- Supporting procurement and contract governance processes, including maintaining records and monitoring compliance with governance controls- Coordinating internal and external assurance activity, including audits and reviews- Gathering evidence for governance, audit and regulatory requirements, including AAF, data protection and ISO- Tracking audit actions and supporting the timely completion of remediation activity- Preparing governance reports, management information and updates for senior stakeholders- Supporting the Risk and Governance function with records, action tracking and reporting cycles Key accountabilities - Support effective and compliant Board and Committee governance- Maintain accurate, complete and up-to-date governance records and documentation- Contribute to the continuous improvement of governance frameworks and processes- Support the organisation in meeting its legal and regulatory obligations What we need from you: We're looking for a proactive and highly organised individual who can work independently, manage competing priorities and deliver work to a high standard.You'll bring:- Strong written and verbal communication skills, with confidence engaging senior stakeholders- Excellent organisational skills, including meeting coordination, minute-taking and action tracking- The ability to draft clear governance documents, reports, policies or manuals with support- Good analytical skills, with the ability to review information, present reasoned recommendations and support effective decision-making- Strong ICT, numerical and report-writing skills- A continuous improvement mindset, with a focus on quality, accuracy and efficiency Qualifications - 5 GCSEs or equivalent, including Maths and English at Grade C or above Our values We're looking for someone who will work with and uphold our values:- Working together- Committed to excellence- Doing the right thing- Forward thinking

Principal Pensions Data Administrator Remote/Hybrid Working with 2 days in Preston, Lancashire Fully home-working contracts will be considered for candidates living 50+ miles from our offices in Preston Salary £33k - £40k & benefits DOE 37 hours a week A glance at the role: Accurate, high-quality data underpins everything we do click apply for full job details

Data Quality Lead (Pensions) Hybrid working: 2 days in Preston, Lancashire, or remote with travel for candidates living 50+ miles from our Preston office £55-65k DOE + bonus and benefits 37 hours per week About Us LPPA is a leading third-party pension administrator for the Local Government, Police and Fire sectors. We deliver trusted, accurate and compliant pension services, underpinned by strong data quality. As we continue to grow and raise standards, we are looking for a Data Quality Lead to drive our data strategy and champion continuous improvement. The Role As Data Quality Lead, you will shape the strategic direction for improving scheme member data across LPPA. You will strengthen controls, enhance assurance arrangements and ensure our data supports regulatory compliance, effective governance and an excellent customer experience.Leading a specialist team of six, you will build capability, drive performance and deliver a high-quality, independent data quality service. Working closely with the Head of Data and Employer Engagement, you will bring together data quality frameworks, map and document data flows, and assess the effectiveness of our pensions systems to support robust data governance.This is a senior leadership role with ownership of data risks, remediation activity and best practice across pensions data management. It is focused on leadership, oversight and continuous improvement, rather than hands-on coding or purely analytical delivery. What we can offer you: - Competitive salary: £55k-£65k DOE, plus annual bonus scheme- 30 days' holiday, plus bank holidays, two concessionary days and your birthday off, with the option to buy and sell leave- Access to the Local Government Pension Scheme, with generous employer contributions- Health or Dental Plan- Enhanced Employee Assistance Programme- Employee Referral Scheme- Reward Discount Scheme - Your Perk Site- Wellbeing webinars and social events- Daily free fruit and snacks in the office- Free car parking in Preston city centre- A collaborative and inclusive culture Key Responsibilities - Lead LPPA's pensions data improvement plan, aligning priorities to regulatory requirements, client expectations, service performance and business objectives.- Embed an effective assurance regime, ensuring processes, controls and system design support high-quality pensions administration.- Work with Planning and Insights to understand root causes and the impact of data quality issues.- Ensure work is allocated effectively, and cases are processed and prioritised appropriately.- Oversee data readiness for actuarial valuation activity across Local Government, Police and Fire schemes.- Improve employer data performance, onboarding and data submissions, including oversight of TUPE transfers, employer cessations and new scheme employers.- Produce and present management information, with a focus on root cause and trend analysis against service levels and key metrics.- Support change projects, testing and audit activity, while reviewing processes to maximise technology and improve efficiency.- Input into the LPPA risk register and, where appropriate, act as risk owner for data risks.- Lead, motivate and develop six Data Quality Analysts/Technicians, creating a culture of accountability, collaboration and continuous development.- Build strong relationships across Member Services, Data Services and Employer Engagement so data priorities are integrated into service delivery and change activity.- Attend and present at client meetings, committees, boards and employer forums.- Contribute to budget planning, resource prioritisation and forward planning for Value Added Business activity.- Demonstrate strong understanding of regulatory requirements across Local Government, Police and Fire pension schemes. What you will bring: Essential - Previous management or senior management experience, ideally with at least five years' experience.- At least five years' experience in Local Government pensions administration.- Experience in client relationship and stakeholder management.- Experience managing change in a fast-paced and agile environment.- Ability to interpret complex data to inform decisions and drive improvement.- Experience reviewing and improving end-to-end processes.- Excellent verbal and written communication skills, with the ability to influence, articulate recommendations and make informed decisions.- In-depth knowledge of pensions administration operations, statutory requirements and industry standards, with the ability to apply regulatory changes to data quality strategies.- Strong analytical and problem-solving skills, including root cause analysis and data remediation.- Understanding of data quality frameworks, standards and best practice.- Experience designing and delivering data quality assurance programmes.- Proven leadership experience, including talent development, performance management and building a culture of innovation and accountability.- Experience leading or contributing to major data transformation projects.- A passion for delivering a first-class member and employer experience. Nice to have: - Knowledge of the UPM pensions administration system.- A relevant professional qualification in pensions administration, data quality or business management. Our Values At LPPA, our values guide how we work and how we deliver for members, employers, clients and colleagues:- Doing the right thing- Forward thinking- Working together- Committed to excellence

Governance Officer (Hybrid) Preston, Lancashire Hybrid working 2 days in the office £33,000£40,000 DOE 37 hours per week Full-time, permanent A glance at the role: We have a brand-new opportunity for a Governance Officer to join LPPA on a full-time, permanent basis click apply for full job details

Member Services Lead Pensions (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£75k DOE + benefits- 37 hours a week Please note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August click apply for full job details

Principal Pensions Administrator Police / Fire Specialist Hybrid working with two days in Preston, Lancashire or Remote if you qualify Fully home working contracts are available for candidates living 50+ miles from our offices in Preston Salary circa £33,000 £43,000 DOE, 37 hours a week A glance at the role: We are currently seeking a Principal Pensions Administrator to join our Member Services depar click apply for full job details

LGPS Experienced Pensions Administrator Transfers & Aggregations Team Remote/hybrid working with two days in Preston, Lancashire Fully home working contracts will be considered for candidates living 50+ miles from our offices in Preston Salary £28K £32k DOE, 37 hours a week A glance at the role: We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full-time, permanen click apply for full job details

Principal Pensions Administrator Police / Fire Specialist Hybrid working with two days in Preston, Lancashire or Remote if you qualify Fully home working contracts are available for candidates living 50+ miles from our offices in Preston Salary circa £33,000 £43,000 DOE, 37 hours a week A glance at the role: We are currently seeking a Principal Pensions Administrator to join our Member Services depar click apply for full job details

Project Manager - Pensions (Hybrid or Remote with regular travel to Preston)Salary circa £50k - £55k DOE A glance at the role: An exciting opportunity for an experienced Project Manager to join our Change Team to deliver a varied portfolio through major transformation and continuous improvement. Reporting to the Head of Delivery, you'll manage multiple projects end to end, coordinate resources and budgets, and keep stakeholders informed. A bit about us: Local Pensions Partnership Administration is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary £50 - 55k DOE- 25 days' holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to 'buy and sell' leave- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions- Access to Health or Dental Plan- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support- Access to our bespoke Reward Discount Scheme - 'Your Perk Site'- Opportunities to attend Wellbeing webinars and social events- Daily free fruit and snacks available to you in our office- Free Car Parking in Preston City Centre What you'll be doing: - Produce clear business/system requirements, process maps, test, training and implementation plans- Identify, manage, and deliver process design changes by conducting business and systems process analysis and design, focusing on quality improvement and operational efficiency- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; training to ensure maximum value is realised, recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes, and new responsibilities- Translate business requirements into functional specs; work with IT/developers; ensure robust testing before releases- Proactively identify system improvement opportunities - Understand and negotiate the needs and expectations of multiple stakeholders- Collaborate with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating solutions; managing resources; driving the resolution of issues; and holding self and team accountable for results- Prepare timely MI reports and maintain project documentation- Develop project plans, including agreeing the project scope and timescales with key stakeholders, and maintain all project documentation- Actively lead the project team and manage activities end-to-end during the project life cycle to ensure delivery of project commitments within budget- Work in partnership and develop relationships with all stakeholders in each project, including our clients, suppliers and colleagues involved in the project- Take ownership of projects and communicate individual accountability to all project stakeholders - Provide regular and high-quality progress reports to key stakeholders- Proactively identify risks and issues, developing strategies to mitigate risks and resolve issues related to the project, escalating where appropriate- Make decisions and adapt plans to changes that occur during the project lifecycle What we need from you: - Proactive self-starter who manages a busy workload with minimal supervision- Proven project management experience/qualification delivering multiple projects on time and on budget in a fast-paced environment- Strong stakeholder engagement and requirements documentation skills- Confident problem solver able to support and/or challenge proposals- Excellent leadership, communication and interpersonal skills- Experience leading, motivating and managing project teams, including internal and external resources, while holding the team accountable for performance and deliverables- Excellent level of numerical, analytical, and report writing skills to assist in the communication of key messages and to facilitate discussions and decision making- Proficiency in MS Office (MS Word, Excel, PowerPoint, Project, Visio & Dev Ops)- The ability to handle multiple demands in a fast-paced environment- Competent with various project management methodologies- Ability to demonstrate a structured project approach- Experience in monitoring budgets, project scope, and change control- Experience designing and delivering comms plans- Track record delivering large strategic projects, ideally 5+ years' PM experience- Customer relationship management and risk/issue resolution experience Nice to have: - Public sector experience- Pensions or related financial services background Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking

Pensions Data Processor (Hybrid or Remote) Remote/Hybrid Working with 2 days in Preston, Lancashire Fully Home-working contracts will be considered for candidates living 50+ miles from our offices in Preston. Salary £26k-28k Full-time - 37 hours a week A glance at the role: Due to recent internal promotions, we have the opportunity for Data Processors to join our team click apply for full job details

Pensions Data Processor (Hybrid or Remote) Remote/Hybrid Working with 2 days in Preston, LancashireFully Home-working contracts will be considered for candidates living 50+ miles from our offices in Preston.Salary £26k-28k Full-time - 37 hours a week A glance at the role: Due to recent internal promotions, we have the opportunity for Data Processors to join our team. You'll play a key role in maintaining high-quality, accurate pension data, from data cleansing and reconciliation to supporting major reporting cycles. You'll work closely with employers and internal teams to ensure timely, reliable information that underpins our services.You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you! A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Salary £26k-28k dependent on experience- 25 days' holiday, plus bank holidays and 2 additional concessionary days and day for your Birthday, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan.- Access to our Enhanced Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston City Centre. What you'll be doing: - Managing own workload and task lists to ensure deadlines, data quality targets and performance targets are met.- Maintaining member records to ensure all data and data entry is relevant and accurate, including but not restricted to active and deferred member changes and bulk uploading of data.- Validating data submissions effectively and promptly in line with relevant deadlines.- Producing and distributing annual benefit statements to the active and deferred membership of the pension schemes under administration.- Preparing data for the actuarial valuation of all of the pension schemes administered, including preparation and provision of financial information relating to ISA19 accounting requirements.- Providing specific financial information relating to pensions, recharges and pension strain.- Managing ad hoc projects and preparing various reports as required.- Liaising with scheme employers in respect of data management issues and the submission of monthly data files- Being aware of, and having an understanding of, the regulations relating to the pensions schemes under administration, as well as overriding pension legislation.- Treating information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.- Supporting service provision as appropriate and undertaking other duties commensurate with the post.- Interfacing admissions (new starters), personal changes, changes of hours, scheme movements, notification of absence, opt-outs, and requesting transfers-in.- Investigating data anomalies effectively and promptly to support with the preparation of annual benefit statements and the actuarial valuation of the pension fund.- Responding to member queries promptly, both written and oral, ensuring that service level targets and deadlines are met in this area. What we need from you: - Practical working experience in a financial/pensions or other relevant industry.- Proven ability to work effectively on own initiative as well as being an effective teamplayer, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole.- Demonstrable ability to work accurately and to deadlines.- Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration.- Ability to use Excel at an intermediate level.- Good statistical and analytical skills with the ability to identify common issues and take proactive steps to recommend solutions.- The ability to communicate effectively at all levels, including the ability to communicate complex issues.- Commitment to providing good customer service at all times.- Maintain an understanding and actively support LPP's equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice. Qualifications - 5 GCSEs or equivalent, including Maths and English at Grade C or above Our Values Doing the right thingForward thinkingWorking togetherCommitment to excellence

LGPS Experienced Pensions Administrator Retirements Team (Hybrid or Remote) Remote/Hybrid Working with 2 days in Preston, Lancashire Fully home-working contracts will be considered for candidates living 50+ miles from our offices in Preston. Salary £28K £32k DOE 37 hours a week A glance at the role: We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full-time, perm click apply for full job details

Contact Centre Advisor Pensions Customer Service Hybrid working with two days in Preston, Lancashire Excellent benefits & Salary of £26,000 per annum - Do you have first-class customer service skills? - Want a role with no weekends, late nights or bank holidays? - Want to work for a company that offers career progression? - Want incentives and recognition that reward excellent member experience? - Full- click apply for full job details

Insights Lead Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel (Minimum 4 office days) for candidates living 50+ miles from our offices in Preston. £55-60k DOE + Bonus & benefits - 37 hours a week A glance at the Role: The Insights Lead provides expert analytical insight across the Planning & Insights function, transforming operational, forecasting and performance data into actionable intelligence, whilst managing performance and delivery through your team. The role elevates data maturity, ensures high-quality insight for operational decision making, and acts as the analytical lead for both strategic and tactical initiatives. The ability to tell a story with Data is essential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: Joining us means joining an organisation that puts people first. - Competitive salary £55k - 60k DOE + inclusion in annual bonus scheme - 25 days' holiday, plus bank holidays and 2 additional concessionary days and day for your Birthday, with the ability to 'buy and sell leave - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions - Access to Health or Dental Plan - Access to our Enhanced Employee Assistance Programme for when you might need some support - The opportunity to earn through our Employee Referral Scheme - Access to our bespoke Reward Discount Scheme - 'Your Perk Site' - Opportunities to attend Wellbeing webinars and social events - Daily free fruit and snacks available to you in our office - Free Car Parking in Preston City Centre - A collaborative & inclusive organisational culture Key Responsibilities - Lead the design, development and automation of dashboards, reporting suites and analytical tools. - Translate complex data into clear insight for decision makers, providing narrative-driven recommendations. - Partner with Planning to validate forecast assumptions and produce performance variance analysis. - Drive data quality improvements and define data governance standards within Planning & Insights. - Own the analytical roadmap, prioritising high-value insights and ensuring timely delivery. - Coach and technically develop the Insights Analysts in modern analytical techniques and tools. - Support strategic projects with scenario modelling, trend analysis and evidence-based recommendations. - Support wider stakeholder population, e.g. Change, IT, HR & Finance. - Communicate clearly to ensure team members are working harmoniously and to the same standard. - Make effective decisions to aid with the progression of projects and problem-solving. - Motivate, support and drive the team towards their goals. - Undertake full responsibility for the management and development of the team. What you will bring - Extensive experience in data, analytics, or insights roles, including leading BI/analytics teams. (Ideally 5-10+ years' experience) - Proven ability to manage, coach, and develop analysts, foster a high-performance culture, and set clear standards. - Experience shaping and delivering a data and insights strategy aligned to organisational goals. - Able to manage multiple deadlines, prioritise effectively, and take ownership for delivery in a fast-paced environment. - Strong experience in analytics, insight, or BI within operations, financial services, or similar data-driven environments. - Proven Data Story Telling ability - Excellent ability to communicate complex data clearly to non-technical audiences. Predictive and Prescriptive analytics with a focus on member outcomes, continuous improvement and cost profile. - Strong communication and report writing skills, able to present complex information simply and persuasively. - Proven ability to influence stakeholders at all levels and build strong internal and external working relationships. - Confident representing the team, challenging constructively, and providing thought leadership. - Commercial and strategic insight mindset - proven ability to translate ambiguous business questions into clear analytical approaches, delivering insights that influence strategy, prioritisation and operational efficiency rather than descriptive reporting. - Stakeholder leadership without authority - highly effective at influencing senior stakeholders, challenging assumptions constructively, and acting as a trusted advisor while operating without formal line management responsibility. - Advanced skills in SQL, Python or R, and data visualisation tools (Power BI, Tableau). - Experience influencing senior stakeholders. - Experience of Contact Centre WFM & Telephony platforms - Avaya, Verint, NICE, others. - High level of accuracy, attention to detail, and ability to identify trends, anomalies, and underlying drivers. - Able to interpret data with a clear commercial mindset - articulating the "so what" and the operational/strategic implications. Nice to have - Experience designing analytical strategy or data standards. - Data governance practices and procedures - Experience supporting change and/or continuous improvement (Technology deployments, systems migration, benefit realisation tracking) - Experience supporting the development of junior analysts through informal coaching, peer review and setting analytical standards, contributing to overall team capability and insight maturity. - Experience working in a regulated environment and with external clients. - Industry-based qualifications or certification as appropriate to the role. The Forum, CCMA, Microsoft, Google Analytics, DAMA, LSS (Green - Black).