time left to apply End Date: February 17, 2025 (30+ days left to apply) job requisition id JR100528 Role Title: Head of Group Reporting Location: Wimbledon (Hybrid) Contract Type: Permanent We have a great opportunity for a Head of Group Reporting in our UK Finance department. This is a key role in the financial reporting team, with responsibility for leading the production of the Groups' Annual Report & Accounts, monthly reporting to D&G's owners and leading finance change including identifying areas for improvement. As part of leading the production of the Annual Report & Accounts, the role will interact with our key stakeholders and ensure delivery of content and to seek and address feedback as part of the reporting process. Key Responsibilities will include: Oversight of the monthly Group consolidation process Lead the day-to-day management of monthly and annual reporting process with BAU divisional teams to ensure reporting is timely and in line with requirements Ownership of the production of the Group (IFRS) Annual Report and Accounts including compliance with all reporting requirements - e.g. Strategic Review Ownership of the production of Holdco subsidiary statutory accounts Own and prepare the relevant finance accounting papers for the Group Audit & Risk Committee ('ARC') Liaise with Company Secretarial to agree the Group ARC agenda and liaise with external auditor as required Lead the quarterly financial reporting in line with external debt obligations Lead the day-to-day relationship with external audit team Ensure the Group is compliant with all relevant accounting technical pronouncements and standards including horizon scanning and preparation of accounting papers as required, liaise with external audit etc. Lead delivery of timely, accurate financial information and analysis as required Lead the optimization of Workday for financial reporting including identifying areas for improvement and working with Divisional finance teams Lead embedding the new IFRS 17 process into Finance BAU Oversight BVCA / Walker reporting as appropriate Ensuring appropriate financial controls and processes are in place throughout the Group including embedding of the new D&G Financial Reporting Control Framework ('FRCF') Identify areas for improvement in the financial reporting process and lead the required change as appropriate Assist with ad hoc finance projects and provide support to Director of Corporate Finance as required Development and coaching of the Group Reporting and Accounts Payable teams Be a key member of the GFC leadership team and support wider Finance initiatives e.g. Engagement etc. Oversight of the Accounts payable/credit control team including optimization of use of the Workday Purchase to Pay (P2P) module Preparation of financial information required for potential exit (IPO, trade, secondary) Skills and experience required: Role requires the holder to be a qualified accountant (ACA) with experience of financial reporting. Strong accounting knowledge (IFRS, UK GAAP and Companies Act, with a good understanding of the regulations governing financial reporting) Able to make sound day to day accounting decisions and solve accounting issues and problems Experience of working with senior stakeholders is critical, together with managing a team. Effective written and verbal communication skills, with the ability to articulate complex information simply to non-finance stakeholders Able to demonstrate good attention to detail, good judgment showing logical decision making, and a hands-on approach Able to work under pressure and meet deadlines Extensive experience of Group reporting and consolidation Strong preference for the role holder to have insurance experience including IFRS 17 Strong leadership skills and experiencing of managing and developing teams Develop and manage relationships across the business Ability to operate in a dynamic environment Ability to identify and lead/support change Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & General For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
Jan 25, 2025
Full time
time left to apply End Date: February 17, 2025 (30+ days left to apply) job requisition id JR100528 Role Title: Head of Group Reporting Location: Wimbledon (Hybrid) Contract Type: Permanent We have a great opportunity for a Head of Group Reporting in our UK Finance department. This is a key role in the financial reporting team, with responsibility for leading the production of the Groups' Annual Report & Accounts, monthly reporting to D&G's owners and leading finance change including identifying areas for improvement. As part of leading the production of the Annual Report & Accounts, the role will interact with our key stakeholders and ensure delivery of content and to seek and address feedback as part of the reporting process. Key Responsibilities will include: Oversight of the monthly Group consolidation process Lead the day-to-day management of monthly and annual reporting process with BAU divisional teams to ensure reporting is timely and in line with requirements Ownership of the production of the Group (IFRS) Annual Report and Accounts including compliance with all reporting requirements - e.g. Strategic Review Ownership of the production of Holdco subsidiary statutory accounts Own and prepare the relevant finance accounting papers for the Group Audit & Risk Committee ('ARC') Liaise with Company Secretarial to agree the Group ARC agenda and liaise with external auditor as required Lead the quarterly financial reporting in line with external debt obligations Lead the day-to-day relationship with external audit team Ensure the Group is compliant with all relevant accounting technical pronouncements and standards including horizon scanning and preparation of accounting papers as required, liaise with external audit etc. Lead delivery of timely, accurate financial information and analysis as required Lead the optimization of Workday for financial reporting including identifying areas for improvement and working with Divisional finance teams Lead embedding the new IFRS 17 process into Finance BAU Oversight BVCA / Walker reporting as appropriate Ensuring appropriate financial controls and processes are in place throughout the Group including embedding of the new D&G Financial Reporting Control Framework ('FRCF') Identify areas for improvement in the financial reporting process and lead the required change as appropriate Assist with ad hoc finance projects and provide support to Director of Corporate Finance as required Development and coaching of the Group Reporting and Accounts Payable teams Be a key member of the GFC leadership team and support wider Finance initiatives e.g. Engagement etc. Oversight of the Accounts payable/credit control team including optimization of use of the Workday Purchase to Pay (P2P) module Preparation of financial information required for potential exit (IPO, trade, secondary) Skills and experience required: Role requires the holder to be a qualified accountant (ACA) with experience of financial reporting. Strong accounting knowledge (IFRS, UK GAAP and Companies Act, with a good understanding of the regulations governing financial reporting) Able to make sound day to day accounting decisions and solve accounting issues and problems Experience of working with senior stakeholders is critical, together with managing a team. Effective written and verbal communication skills, with the ability to articulate complex information simply to non-finance stakeholders Able to demonstrate good attention to detail, good judgment showing logical decision making, and a hands-on approach Able to work under pressure and meet deadlines Extensive experience of Group reporting and consolidation Strong preference for the role holder to have insurance experience including IFRS 17 Strong leadership skills and experiencing of managing and developing teams Develop and manage relationships across the business Ability to operate in a dynamic environment Ability to identify and lead/support change Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & General For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
Customer Sales Advisor - Retentions Competitive salary: £21,500 per year, plus a OTE bonus £7,800 per annum Contract: Permanent, full time with flexible shift patterns Location: Hybrid & Remote working options available Early applications encouraged with start dates of 10th October 2022 Who we are We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you'll do As a Customer Sales Advisor in our Retentions team, you'll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you'll: Use your brilliant sales and customer service skills to suggest other products that give added peace of mind. Share the features and benefits of protection products to help customers find the one that's right for them. Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us. What else to expect: In a 4-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You'll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30). We'll provide all the equipment you need, but you must have broadband access. The experience and skills you need A solid background in targeted sales or customer service A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly Our Benefits Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance - access to savings and borrowing through payroll Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans - interest free loans to help spread the cost of annual travel tickets Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
Sep 24, 2022
Full time
Customer Sales Advisor - Retentions Competitive salary: £21,500 per year, plus a OTE bonus £7,800 per annum Contract: Permanent, full time with flexible shift patterns Location: Hybrid & Remote working options available Early applications encouraged with start dates of 10th October 2022 Who we are We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you'll do As a Customer Sales Advisor in our Retentions team, you'll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you'll: Use your brilliant sales and customer service skills to suggest other products that give added peace of mind. Share the features and benefits of protection products to help customers find the one that's right for them. Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us. What else to expect: In a 4-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You'll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30). We'll provide all the equipment you need, but you must have broadband access. The experience and skills you need A solid background in targeted sales or customer service A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly Our Benefits Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance - access to savings and borrowing through payroll Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans - interest free loans to help spread the cost of annual travel tickets Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
Tienes experiencia en venta Telefónica? Te gustaría trabajar en un proyecto estable, formando parte de una compañía de seguros líder en su sector? Si te gusta trabajar por objetivos y quieres optar a un sistema de comisiones muy atractivo y por encima de la media del sector, Ésta es tu oportunidad! Nuestro cliente es una compañía aseguradora multinacional, líder europeo en el sector de seguros para electrodomésticos Responsabilidades Como parte del equipo de ventas de España, tus funciones serán: Emisión de llamadas a bases de datos de clientes propios con seguro contratado. Ofertar la renovación de seguros electrodomésticos y venta de seguros adicionales. Informar sobre las garantías legales, consumo y condiciones. Manejo del software de la compañía para la gestión de la base de datos y la cartera de clientes. Experiencia Nivel de Español nativo Al menos 1 año de experiencia en campañas de televenta/Telemarketing/Atención al cliente con venta, preferiblemente en emisión de llamadas. Perfil orientado a resultados Personalidad dinámica y perseverante Tienes dotes de comunicación Domestic & General ofrece igualdad de oportunidades, lo que significa que tratamos a las personas de forma justa. Recibimos todas las solicitudes independientemente de su sexo, edad, raza, discapacidad, origen étnico, religión/creencia, orientación sexual o estado civil/familiar.
Sep 24, 2022
Full time
Tienes experiencia en venta Telefónica? Te gustaría trabajar en un proyecto estable, formando parte de una compañía de seguros líder en su sector? Si te gusta trabajar por objetivos y quieres optar a un sistema de comisiones muy atractivo y por encima de la media del sector, Ésta es tu oportunidad! Nuestro cliente es una compañía aseguradora multinacional, líder europeo en el sector de seguros para electrodomésticos Responsabilidades Como parte del equipo de ventas de España, tus funciones serán: Emisión de llamadas a bases de datos de clientes propios con seguro contratado. Ofertar la renovación de seguros electrodomésticos y venta de seguros adicionales. Informar sobre las garantías legales, consumo y condiciones. Manejo del software de la compañía para la gestión de la base de datos y la cartera de clientes. Experiencia Nivel de Español nativo Al menos 1 año de experiencia en campañas de televenta/Telemarketing/Atención al cliente con venta, preferiblemente en emisión de llamadas. Perfil orientado a resultados Personalidad dinámica y perseverante Tienes dotes de comunicación Domestic & General ofrece igualdad de oportunidades, lo que significa que tratamos a las personas de forma justa. Recibimos todas las solicitudes independientemente de su sexo, edad, raza, discapacidad, origen étnico, religión/creencia, orientación sexual o estado civil/familiar.
Customer Support Advisor Competitive salary: £21,500 per year, plus OTE bonus of £4,800 per annum Contract: Permanent, full time with flexible shift patterns Location: Hybrid & Remote working options available Early applications encouraged with a starting date of 17th October 2022. Who we are We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you'll do As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you'll see that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs. Underpinned by delivering excellent service during conversations, you will truly ensure our customers worlds are kept running. Day-to-day, you'll: Use your expert knowledge and brilliant communication skills to share new products that they might like. Aim to deal with customers' queries or issues then and there. Build rapport with customers, get to know their individual needs and put their interests first. What else to expect: In a 3-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You'll work on a shift pattern from Monday to Sunday, 8am to 8pm. We'll provide all the equipment you need, but you must have broadband access. The experience and skills you need A solid background in targeted sales or customer service A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly Our Benefits Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance - access to savings and borrowing through payroll Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans - interest free loans to help spread the cost of annual travel tickets Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
Sep 23, 2022
Full time
Customer Support Advisor Competitive salary: £21,500 per year, plus OTE bonus of £4,800 per annum Contract: Permanent, full time with flexible shift patterns Location: Hybrid & Remote working options available Early applications encouraged with a starting date of 17th October 2022. Who we are We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you'll do As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you'll see that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs. Underpinned by delivering excellent service during conversations, you will truly ensure our customers worlds are kept running. Day-to-day, you'll: Use your expert knowledge and brilliant communication skills to share new products that they might like. Aim to deal with customers' queries or issues then and there. Build rapport with customers, get to know their individual needs and put their interests first. What else to expect: In a 3-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You'll work on a shift pattern from Monday to Sunday, 8am to 8pm. We'll provide all the equipment you need, but you must have broadband access. The experience and skills you need A solid background in targeted sales or customer service A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly Our Benefits Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance - access to savings and borrowing through payroll Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans - interest free loans to help spread the cost of annual travel tickets Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks. Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
This is an exciting opportunity for someone looking to transition to an Account Handler to join our Wimbledon HQ. This role will play a key role in supporting and maximizing accounts within our Client Management team. This role would suit someone with excellent communication skills, high level of organisation and the ability to work within a fast-paced environment. In return this role would offer great support, exposure and career progression within the team. Our Account Handlers are a key contact for our clients, driving business plans and targets. Working closely with the Account Manager, you will drive the development of accounts by responding to daily queries, analysing data and supporting strategic project work. The Team: Our people are super sharp and switched on. Flexible, friendly, and up for any challenge - so, if you join our Client Account Management function, get ready for something new and exciting. We are an incredibility driven and talented team, with a fantastic reputation and buzzing work culture. The Role: Launch new products, manage marketing campaigns and drive client activities Analyse daily and monthly performance stats, highlights deficits and providing action plans to enhance performance Account handling responsibility for your specific client accounts - manage daily queries regarding business plans and driving new strategic projects Attend client meetings - give operational guidance and present business performance Analyse campaign figures and report monthly on new business & renewals against budget Resolve escalated issues impacting D&Gs customers and clients Support the Account Manager with tasks and projects Liaise with Directors and senior management in relation to accounts and warranties The Ideal Person: Excellent communication skills and the ability to build strong relationships Strong analytical and numerical skills Problem solver and someone who can use their initiative Ability to prioritise workload, work in a fast-paced environment and meet deadlines Advanced Excel and PowerPoint skills (preferred) Previous experience within account management/ client development/ customer service (preferred) Degree educated with experience working within a commercial environment (preferred) Benefits: Competitive salary and discretionary bonus Matched contributory pension scheme Life Assurance (4 x salary) Cycle To Work Scheme (bike & cycling equipment worth up to £1,000) Corporate Discount (up to 50% discount on the costs of D&G Protection Plans) Access to 'D&G Discounts Benefits Website' with exclusive shopping discounts, cashback and travel services for all UK employees
Sep 21, 2022
Full time
This is an exciting opportunity for someone looking to transition to an Account Handler to join our Wimbledon HQ. This role will play a key role in supporting and maximizing accounts within our Client Management team. This role would suit someone with excellent communication skills, high level of organisation and the ability to work within a fast-paced environment. In return this role would offer great support, exposure and career progression within the team. Our Account Handlers are a key contact for our clients, driving business plans and targets. Working closely with the Account Manager, you will drive the development of accounts by responding to daily queries, analysing data and supporting strategic project work. The Team: Our people are super sharp and switched on. Flexible, friendly, and up for any challenge - so, if you join our Client Account Management function, get ready for something new and exciting. We are an incredibility driven and talented team, with a fantastic reputation and buzzing work culture. The Role: Launch new products, manage marketing campaigns and drive client activities Analyse daily and monthly performance stats, highlights deficits and providing action plans to enhance performance Account handling responsibility for your specific client accounts - manage daily queries regarding business plans and driving new strategic projects Attend client meetings - give operational guidance and present business performance Analyse campaign figures and report monthly on new business & renewals against budget Resolve escalated issues impacting D&Gs customers and clients Support the Account Manager with tasks and projects Liaise with Directors and senior management in relation to accounts and warranties The Ideal Person: Excellent communication skills and the ability to build strong relationships Strong analytical and numerical skills Problem solver and someone who can use their initiative Ability to prioritise workload, work in a fast-paced environment and meet deadlines Advanced Excel and PowerPoint skills (preferred) Previous experience within account management/ client development/ customer service (preferred) Degree educated with experience working within a commercial environment (preferred) Benefits: Competitive salary and discretionary bonus Matched contributory pension scheme Life Assurance (4 x salary) Cycle To Work Scheme (bike & cycling equipment worth up to £1,000) Corporate Discount (up to 50% discount on the costs of D&G Protection Plans) Access to 'D&G Discounts Benefits Website' with exclusive shopping discounts, cashback and travel services for all UK employees
Posición Eres nativo en portugués? Tienes experiencia en venta Telefónica? Te gustaría trabajar en un proyecto estable, formando parte de una compañía de seguros líder en su sector? Si te gusta trabajar por objetivos y quieres optar a un sistema de comisiones muy atractivo y por encima de la media del sector, Ésta es tu oportunidad! Nuestro cliente es una compañía aseguradora multinacional, líder europeo en el sector de seguros para electrodomésticos Responsabilidades Como parte del equipo de ventas de Iberia, tus funciones serán: Emisión de llamadas a bases de datos de clientes propios con seguro contratado. Ofertar la renovación de seguros electrodomésticos y venta de seguros adicionales. Informar sobre las garantías legales, consumo y condiciones. Manejo del software de la compañía para la gestión de la base de datos y la cartera de clientes. Experiencia Nivel de portugués nativo Al menos 1 año de experiencia en campañas de televenta/Telemarketing/Atención al cliente con venta, preferiblemente en emisión de llamadas. Perfil orientado a resultados Personalidad dinámica y perseverante Tienes dotes de comunicación Domestic & General ofrece igualdad de oportunidades, lo que significa que tratamos a las personas de forma justa. Recibimos todas las solicitudes independientemente de su sexo, edad, raza, discapacidad, origen étnico, religión/creencia, orientación sexual o estado civil/familiar.
Sep 21, 2022
Full time
Posición Eres nativo en portugués? Tienes experiencia en venta Telefónica? Te gustaría trabajar en un proyecto estable, formando parte de una compañía de seguros líder en su sector? Si te gusta trabajar por objetivos y quieres optar a un sistema de comisiones muy atractivo y por encima de la media del sector, Ésta es tu oportunidad! Nuestro cliente es una compañía aseguradora multinacional, líder europeo en el sector de seguros para electrodomésticos Responsabilidades Como parte del equipo de ventas de Iberia, tus funciones serán: Emisión de llamadas a bases de datos de clientes propios con seguro contratado. Ofertar la renovación de seguros electrodomésticos y venta de seguros adicionales. Informar sobre las garantías legales, consumo y condiciones. Manejo del software de la compañía para la gestión de la base de datos y la cartera de clientes. Experiencia Nivel de portugués nativo Al menos 1 año de experiencia en campañas de televenta/Telemarketing/Atención al cliente con venta, preferiblemente en emisión de llamadas. Perfil orientado a resultados Personalidad dinámica y perseverante Tienes dotes de comunicación Domestic & General ofrece igualdad de oportunidades, lo que significa que tratamos a las personas de forma justa. Recibimos todas las solicitudes independientemente de su sexo, edad, raza, discapacidad, origen étnico, religión/creencia, orientación sexual o estado civil/familiar.
Job Summary: In this position you will play a key role in enabling D&G to achieve its campaigning contact strategy, through the successful execution / delivery of a wide variety of direct marketing campaigns across direct mail, telephony, email and SMS channels. Core to your role is ensuring campaigns are translated from the campaign brief, built, and signed off to the highest degree of accuracy, to deadlines, using the tools provided. You will be required to contribute to the maintenance of campaigns, making changes to improve performance of campaigns, and documenting all changes. Key responsibilities: Plan and build various CRM campaigns in the campaign management tool accurately Peer signs off campaigns / changes to campaigns Ensure administration logs are kept up to date for audit purposes Document all processes and changes in Excel / Access File and manage campaign execution briefs (CEBS) and escalate or feedback any issues to the requestor. Contribute to the audit for the campaign team monthly - ensuring campaigns are reviewed end to end and any oddities are raised to CDM. Participate and communicate effectively in team meetings Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting the timing of and accurate campaign builds Identify and escalate opportunities for improvements in marketing and operational performance Identify and recommend any improvements in the build processes on an adhoc basis Ad hoc tasks as required Systems Knowledge: Microsoft Outlook, Word, Excel and PowerPoint (Access desirable) Prior experience of a CRM tool (desirable) Personal development: To ensure own responsibility for personal development areas and agree appropriate opportunities with your line manager Skills: Strong Administration skills Proficient in Microsoft Outlook, Word, Excel and PowerPoint Strong communication & interpersonal skills - ability to communicate with all levels of management Ability to work well in a team environment and build lasting working relationships Ability to work independently; with a 'can-do' proactive attitude Attention to detail is a MUST to ensure customer data is treated correctly. Desirable: MS Access SQL Campaign selection tools Experience: 1-2 years admin experience Qualifications: A-level or equivalent
Sep 20, 2022
Full time
Job Summary: In this position you will play a key role in enabling D&G to achieve its campaigning contact strategy, through the successful execution / delivery of a wide variety of direct marketing campaigns across direct mail, telephony, email and SMS channels. Core to your role is ensuring campaigns are translated from the campaign brief, built, and signed off to the highest degree of accuracy, to deadlines, using the tools provided. You will be required to contribute to the maintenance of campaigns, making changes to improve performance of campaigns, and documenting all changes. Key responsibilities: Plan and build various CRM campaigns in the campaign management tool accurately Peer signs off campaigns / changes to campaigns Ensure administration logs are kept up to date for audit purposes Document all processes and changes in Excel / Access File and manage campaign execution briefs (CEBS) and escalate or feedback any issues to the requestor. Contribute to the audit for the campaign team monthly - ensuring campaigns are reviewed end to end and any oddities are raised to CDM. Participate and communicate effectively in team meetings Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting the timing of and accurate campaign builds Identify and escalate opportunities for improvements in marketing and operational performance Identify and recommend any improvements in the build processes on an adhoc basis Ad hoc tasks as required Systems Knowledge: Microsoft Outlook, Word, Excel and PowerPoint (Access desirable) Prior experience of a CRM tool (desirable) Personal development: To ensure own responsibility for personal development areas and agree appropriate opportunities with your line manager Skills: Strong Administration skills Proficient in Microsoft Outlook, Word, Excel and PowerPoint Strong communication & interpersonal skills - ability to communicate with all levels of management Ability to work well in a team environment and build lasting working relationships Ability to work independently; with a 'can-do' proactive attitude Attention to detail is a MUST to ensure customer data is treated correctly. Desirable: MS Access SQL Campaign selection tools Experience: 1-2 years admin experience Qualifications: A-level or equivalent
