Verisure

Job Description Account Manager Newcastle, NE12 8BU Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently h click apply for full job details

Field After Sales Executive - salary potential: £50,000 per annum (OTE) Location: East London Salary:£25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays:29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We have an exciting new job opportunity op. . click apply for full job details

Customer Care Call Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Role Responsibilities: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers records Delivering first class customer service to customers Essential skills: Experience in call centre environment, an outbound or an objections handling role would be beneficial Confident dealing with high level complaints Strong computer and MS office skills Excellent communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Teamworking skills Passionate and willing to learn in a dynamic environment Willing to accept new challenges Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Ready to make your dream job a reality and ? Send us your CV and well get in touch! ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL. JBRP1_UKTJ

Field Scheduling Specialist (Customer Services) Newcastle, NE12 8BU Full-time Salary:Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus Working hours: 37.5 hours per week, Monday to Friday Shift pattern: 7.5 hour shiftsbetween 8am to 7pm. One Saturday per month with Monday off in return. Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We have a new job opportunity open for Workforce Dispatchers to join our Field Operations department. The successful candidate will be key in ensuring our Field Engineers have a full and efficient agenda based on our customers needs. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Job Description: Ensure fulfilment of Field Service Engineers agendas with focus on immediate to short term Rescheduling and re-assigning services based on planned and unplanned operational needs Fulfilling campaigns in line with departmental requirements Assist field team managers in management of their teams Manage capacities and availability of agendas based on geographical requirements Communication with the different departments to improve results Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems Inform customers of any changes to their planned service Maintain monthly SLAs Keep up to date with latest system releases Required Skills: Critical thinking, planning and problem-solving skills. A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs Good communication skills in order to relate to other functional areas and people with greater expertise Ability to take the initiative and set priorities. Ability to manage different tasks at the same time. Tech savvy and a quick learner Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ

Customer Service Team Manager Newcastle Upon Tyne Full-time, permanent Salary: £29,000 pa Basic + up to £2,400 pa Performance Bonus Working hours: Shifts rotational between 8am 9pm Mon to Sun 5 on 2 shift cycle flexible to business needs Holidays:21 days holidays (increasing to 23 days after 1 years service) plus bank holidays Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. What you will be doing: Provide excellent customer experience troubleshooting technical issues within our busy Inbound team, managing all issues relating to the customer, real incidents, and any other customer related complaints Managing & monitoring the existing teams, ensuring the service level is maintained through effective delivery of a suite of KPI targets Floor walking to assist the team and ensure they are working efficiently and effectively Quality management, utilising 1:1s and performance management and call monitoring of your own team Scheduling the team rotas to ensure enough coverage to meet operational demands Liaising with other operational areas to ensure customer service is aligned with a joined up approach What were looking for: Advanced excel for reporting suite Advanced PowerPoint for reporting and presentations Experience in managing a team Customer oriented, genuine passionate about customers' security and safety. Ability to multitask effectively whilst keeping a high level of service quality. Proactive and work effectively and efficiently. Target driven able to deliver SLAs and KPIs Reporting with accuracy and attention to detail Excellent communication skills with problem solving attitude. Like working in a team and you are a team player. Have computer and MS office skills. Love learning in a dynamic, fast paced and thriving environment. Motivated and willing to accept new opportunities. Benefits Package We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include: Birthdays Off Onsite canteen & coffee shop Discounted Gym & Health Club Membership Contributory Pension Free parking at Quorum Business Park near businesses such as Concentrix and Tesco Bank (Subject to Permit) Bupa Private Healthcare and MediCash Cash Plan PerkBox - discounts from major retailers such as Morrisons, M&S, Sainsburys, Tesco, Amazon and others. Enhanced Maternity & Paternity Schemes Employee Referral Cash Reward Employee Alarm Discount Cycle to work scheme Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity and Inclusion Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ

Senior HR Co-ordinator Newcastle, NE12 8BU Competitive Salary Working Hours:40 hours per week 9am to 6pm, Mon-Fri (Hybrid) Holidays: 29 days holidays (increases to 31 days after 1 calender year service) including bank holidays. Were growing fast with now more than 100,000 customers across the UK, but we also want to grow well. Our top priority is finding the right talent to suit our positions in our HR Department, and the Senior HR Co-Ordinator will be key to sustain our growth. As Senior HR Co-ordinator you will be reporting directly to the HR Operations & Talent Manager (Team of 5 people), you will be dealing with the employee lifecycle from end to end, with high volume queries, data management and monthly HR reporting. As Senior HR Co-ordinator you will have the following responsibilities: HR Operations & Process Improvement: Oversee and improve HR processes to ensure efficiency, accuracy, and compliance, with a focus on streamlining administrative workflows and optimizing resources. Identify opportunities for automation and process improvement within HR operations, including onboarding, offboarding, payroll, employee records, and benefits administration. Document and standardize HR processes, ensuring clear guidelines and workflows are in place for the HR team to follow. Perform regular checks on right to work and DBS applications status and provide weekly reporting ensuring compliancy in all aspects to policies and regulations. Data & Reporting: Working with our HR Analyst, lead the development, tracking, and reporting of key HR metrics, such as turnover rates, recruitment activity, absence trends, and employee engagement Analyse HR data to identify trends, gaps, and opportunities for improvement, presenting actionable insights to senior HR leadership. Prepare monthly, quarterly, and ad-hoc reports to track performance and make recommendations based on data findings. Full management of all aspects of employee life cycle including hire, change job & termination process management, absence management, contract/letter management, right to work and DBS check management. Ensure all staff files are updated and compliant on Workday system. Act as an escalated point of contact for employee and manager queries, including queries regarding Workday and respond in timely manner via our ticketing tool system. HRIS Management & Expertise: Act as the subject matter expert (SME) for the HRIS, ensuring the system is fully optimized for the organizations needs and that data integrity is maintained. Troubleshoot HRIS-related issues and work closely with IT to implement system enhancements, upgrades, or troubleshooting. Train HR team members on system functionalities, ensuring they are up-to-date with any new features or processes. Conduct periodic audits to ensure HR data accuracy within the system and work with stakeholders to resolve discrepancies. Collaboration & Stakeholder Engagement: Collaborate with cross-functional teams (e.g., payroll, finance, legal, etc.) to ensure seamless HR operations and compliance with relevant policies and regulations. Provide guidance and support to internal stakeholders on HR-related queries, including processes, reporting, and system usage. Compliance & Best Practices: Stay informed about HR-related legislation and best practices to ensure the organization's HR policies and practices are compliant with local, state, and federal regulations. Participate in the development of new HR initiatives and projects, ensuring alignment with organizational goals and compliance with regulatory requirements. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Flexibility with up to 2 days working from home. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ

HR Generalist Apprentice Newcastle, NE12 8BU Full-time Salary: £11,000 per annum Working Hours:40 hours per week 9am to 6pm Shift Pattern:Monday to Friday Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Verisure Services are offering a new apprenticeship scheme! About Us: Verisure isn't just a workplace; it's a platform for personal and professional de click apply for full job details