Job Details: Business Development Executive About Us We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers' changing needs, and the growing threats we all face, we've massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win Description Description Join our Cyber Security team as a Business Development Executive (BDE) and take on a vital role in driving Acora's growth. From day one, you'll work closely with cyber senior leaders to develop and grow our business, leveraging your expertise in cyber sales, account management, business, IT, and technology. You'll be equipped with industry-leading tools like Microsoft Dynamics and LinkedIn Sales Navigator to identify and secure high-level introductions within our target market. You'll also be part of a formidable team that values empowerment, teamwork, and encouragement, with a culture that rewards high performers. In addition to a supportive environment, our commission scheme is designed to incentive's quality over quantity. You'll earn rewards at each stage of the sales journey, from initial meetings to closed deals, ensuring that your hard work and dedication are recognised and rewarded. Key Responsibilities Key Responsibilities Lead Generation & Prospecting • Identify and research potential clients and business opportunities. • Generate leads through various channels including networking, and online research. • Qualify leads to ensure they are a good fit for the company's products/services. Market Analysis & Strategy • Conduct market research to identify trends and opportunities. • Analyse competitors and their offerings. • Develop strategies to differentiate the company in the marketplace. Reporting & Documentation: • Maintain accurate records of business development activities and client interactions. • Prepare regular reports on sales activities, progress, and performance. Client Relationship Management: • Nurture prospects to becoming customers. • Attend follow up meetings with prospects. Key Skills Key Skills • Exceptional customer service skills with a real service mindset. • Ability to effectively prioritise and execute tasks in a busy environment. • Proven analytical and problem-solving abilities. • Keen attention to detail. • Highly self-motivated and directed. • Excellent time management skills and ability to make smart decisions to manage workload. • High standards of professionalism and overall maturity. Personal Specification Personal Specification • Energetic individuals with oodles of confidence, competitiveness, commercial awareness, and communication skills. (Do not be put off the role by a lack of industry/IT knowledge, this can be taught, but the above cannot!) • Strong corporate written and spoken communication, preferably gained through a placement year or other relevant work experience. • Strong collaborative and teamwork mentality encompassing our core value of 'Together We Win'.
Aug 17, 2025
Full time
Job Details: Business Development Executive About Us We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers' changing needs, and the growing threats we all face, we've massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win Description Description Join our Cyber Security team as a Business Development Executive (BDE) and take on a vital role in driving Acora's growth. From day one, you'll work closely with cyber senior leaders to develop and grow our business, leveraging your expertise in cyber sales, account management, business, IT, and technology. You'll be equipped with industry-leading tools like Microsoft Dynamics and LinkedIn Sales Navigator to identify and secure high-level introductions within our target market. You'll also be part of a formidable team that values empowerment, teamwork, and encouragement, with a culture that rewards high performers. In addition to a supportive environment, our commission scheme is designed to incentive's quality over quantity. You'll earn rewards at each stage of the sales journey, from initial meetings to closed deals, ensuring that your hard work and dedication are recognised and rewarded. Key Responsibilities Key Responsibilities Lead Generation & Prospecting • Identify and research potential clients and business opportunities. • Generate leads through various channels including networking, and online research. • Qualify leads to ensure they are a good fit for the company's products/services. Market Analysis & Strategy • Conduct market research to identify trends and opportunities. • Analyse competitors and their offerings. • Develop strategies to differentiate the company in the marketplace. Reporting & Documentation: • Maintain accurate records of business development activities and client interactions. • Prepare regular reports on sales activities, progress, and performance. Client Relationship Management: • Nurture prospects to becoming customers. • Attend follow up meetings with prospects. Key Skills Key Skills • Exceptional customer service skills with a real service mindset. • Ability to effectively prioritise and execute tasks in a busy environment. • Proven analytical and problem-solving abilities. • Keen attention to detail. • Highly self-motivated and directed. • Excellent time management skills and ability to make smart decisions to manage workload. • High standards of professionalism and overall maturity. Personal Specification Personal Specification • Energetic individuals with oodles of confidence, competitiveness, commercial awareness, and communication skills. (Do not be put off the role by a lack of industry/IT knowledge, this can be taught, but the above cannot!) • Strong corporate written and spoken communication, preferably gained through a placement year or other relevant work experience. • Strong collaborative and teamwork mentality encompassing our core value of 'Together We Win'.
About Us: We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers' changing needs, and the growing threats we all face, we've massively strengthened our well-established cybersecurity capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Junior Infrastructure Analyst Role: As a 24-7 Infrastructure Analyst, you will play a key role in the delivery of high-quality technical support for Acora and the customer, whilst delivering customer satisfaction and a personalised service. This position requires troubleshooting, problem-solving and technical skills, using various diagnostic tools. In addition, you should have good inter-personal skills and a sense of initiative to provide high levels of resolution, support, escalation and customer satisfaction.This position is based at an Acora location and reports to a 24-7 Shift Manager. Shift Pattern: This will comprise of 2 Day shifts, 2 nights shifts and then 4 days off. There will be opportunities to work overtime when on standby. Key Responsibilities: Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function. Work with your colleagues to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests. Work with a number of different infrastructure systems that may be On-Premise or Cloud based Be able to assess, triage and propose effective solutions for cases. To receive escalations and in turn know when to escalate cases to ensure timely actions are taken to effectively to achieve the highest level of customer service. Communicate effectively with customers throughout the ticket life cycle, ensuring that at all times the customer is fully aware of the status of their incident or service request. Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. Provide Problem Management by using all the information to hand to identify, prevent or resolve either ongoing or potential issues that would adversely affect a customer. Work with the Change Management team to create and implement change requests to ensure minimum impact to the customer when undertaking essential work and maintenance. Work with your Line Manager to maintain a level of technological competence that remains current and fit-for-purpose in your role, agreeing any training needs where appropriate. Ensure where possible, or highlight where not, that Acora fulfils its contractual obligations to its contracted services customers. Develop, over time, a knowledge of our customers' businesses and organisation, including key users of technology and their needs. To highlight needed updates to documentation and identify knowledgebase articles that may be required. To endorse and co-operate fully with the Business Improvement process, participating in or contributing to, designated change projects as required. Any additional tasks or projects as may be required by the Board or management team, in support of the Company's commercial objective. Key Skills: Proven experience within infrastructure support team is essential. Technical knowledge of and previous experience of supporting: Windows Server Systems Office 365/Office Applications Messaging infrastructure and cloud platforms Virtualisation Knowledge of Networking (Firewalls, Routers and Switches) Privacy Policy: In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.
Jan 31, 2024
Full time
About Us: We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers' changing needs, and the growing threats we all face, we've massively strengthened our well-established cybersecurity capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Junior Infrastructure Analyst Role: As a 24-7 Infrastructure Analyst, you will play a key role in the delivery of high-quality technical support for Acora and the customer, whilst delivering customer satisfaction and a personalised service. This position requires troubleshooting, problem-solving and technical skills, using various diagnostic tools. In addition, you should have good inter-personal skills and a sense of initiative to provide high levels of resolution, support, escalation and customer satisfaction.This position is based at an Acora location and reports to a 24-7 Shift Manager. Shift Pattern: This will comprise of 2 Day shifts, 2 nights shifts and then 4 days off. There will be opportunities to work overtime when on standby. Key Responsibilities: Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function. Work with your colleagues to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests. Work with a number of different infrastructure systems that may be On-Premise or Cloud based Be able to assess, triage and propose effective solutions for cases. To receive escalations and in turn know when to escalate cases to ensure timely actions are taken to effectively to achieve the highest level of customer service. Communicate effectively with customers throughout the ticket life cycle, ensuring that at all times the customer is fully aware of the status of their incident or service request. Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. Provide Problem Management by using all the information to hand to identify, prevent or resolve either ongoing or potential issues that would adversely affect a customer. Work with the Change Management team to create and implement change requests to ensure minimum impact to the customer when undertaking essential work and maintenance. Work with your Line Manager to maintain a level of technological competence that remains current and fit-for-purpose in your role, agreeing any training needs where appropriate. Ensure where possible, or highlight where not, that Acora fulfils its contractual obligations to its contracted services customers. Develop, over time, a knowledge of our customers' businesses and organisation, including key users of technology and their needs. To highlight needed updates to documentation and identify knowledgebase articles that may be required. To endorse and co-operate fully with the Business Improvement process, participating in or contributing to, designated change projects as required. Any additional tasks or projects as may be required by the Board or management team, in support of the Company's commercial objective. Key Skills: Proven experience within infrastructure support team is essential. Technical knowledge of and previous experience of supporting: Windows Server Systems Office 365/Office Applications Messaging infrastructure and cloud platforms Virtualisation Knowledge of Networking (Firewalls, Routers and Switches) Privacy Policy: In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.
About the Business Development Executive role This role sits at the heart of the Sales & Marketing team, works alongside a number of other graduates in the team, and is a vital position for our new business growth plans. You will learn all about the disciplines of sales, marketing, business, IT and technology...... click apply for full job details
Dec 01, 2021
Full time
About the Business Development Executive role This role sits at the heart of the Sales & Marketing team, works alongside a number of other graduates in the team, and is a vital position for our new business growth plans. You will learn all about the disciplines of sales, marketing, business, IT and technology...... click apply for full job details
