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Job Title: Customer Support Engineer Location: Warrington Salary: DOE FULL UK DRIVING LICENCE AND ABILITY TO OBTAIN SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE. Role purpose: This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways. Key responsibilities: Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary. Liaise with and provide assistance as requested to 3rd party IT Company's both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role. Full UK Driving licence is required Good problem solving skills Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.

Job Title: Network Engineering Manager Salary: £70,000 per annum Location : Swindon Hybrid working. Our client is the UK s largest newspaper and magazine wholesaler. Every day, they serve more than 22,400 customers from 33 distribution centres across the country. The Network Engineering Manager will manage the design, implementation, and optimization of the enterprise network infrastructure. The networks head will provide expert-level guidance and mentorship to network engineers under their control. They will be expected to drive innovation in network architecture, and ensure the reliability, scalability, and security of the corporate Wide Area and Local network services. About the role Architectural Lead Lead the deployment and management of large-scale, mission-critical network environments (LAN, WAN, SD-WAN, cloud and hybrid environments). Define and enforce best practices for network security, resilience, and performance. Team Leadership Line management of a team of offshore skilled Network Engineers and network support staff. Strong project management skills are also required. The ability to manage multiple priorities in a fast-paced environment is essential. Network Oversight and Ownership Oversee the configuration and maintenance of routers, switches, firewalls, VPNs, load balancers, and other networking components. Ensure robust and secure remote connectivity through effective VPN solutions and Cisco Umbrella integration. Evaluate and integrate emerging networking technologies to improve operational efficiency and reduce costs. Driving business change Collaborate with cross-functional teams to support business requirements and digital transformation initiatives. Managing our estate Troubleshoot complex network issues and lead root cause analysis. Drive network automation and orchestration efforts using tools such as Ansible, Terraform, or similar. What we can offer you Not only do they offer free onsite parking, 4x salary life assurance, and a 5% match pension, but you ll also have access to: £5,688 per annum car allowance Company bonus Company-funded Health Cash Plan providing cash back for everyday healthcare costs such as dental, optical, and physiotherapy 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Private medical insurance Colleague Assistance Programme & Colleague referral scheme About you Certification bachelor s or master s degree in computer science, Information Technology, or related field. Cisco Certification with a minimum of CCNP, but ideally with Expert Level or Architect level qualifications. Experience 10+ years of experience in network engineering, with at least 3 years in a senior or principal role. Deep expertise in Cisco technologies, including switching, routing, firewalls, and security solutions. Strong experience with SD-WAN technologies and Cisco Umbrella cloud security. Expert-level understanding of networking protocols and technologies (TCP/IP, BGP, OSPF, MPLS, VLANs, STP, QoS, etc.). Proven ability to manage and optimize VPN infrastructure at scale. Extensive hands-on experience with Cisco as well as other technologies such as Fortinet, Palo Alto, and other enterprise networking solutions. Skills Demonstrate skills in Next Generation Firewall technology and migration to Next Generation firewalls from on-site ASA firewalls. Proven experience with cloud networking (AWS, Azure, or OCI) and hybrid environments. Strong knowledge of network security principles, tools, and technologies (IDS/IPS, firewalls, NAC). Proficiency in scripting and automation (Python, Bash, Ansible, etc.). Excellent communication skills are essential for this role. A career with our client is a career filled with people, pride, and passion. They rely on each other to get the job done, and they deliver what they say they will. Let s see if they can rely on you, too. Apply now.

Principal AWS Architect Location: Glasgow, Scotland, United Kingdom (Hybrid with some travel ) Salary: Excellent rate DOE Role Overview Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. Key Responsibilities Architecture & Design Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks, and procedures for emergency call handling. DevOps & Automation Establish CI/CD pipelines for Lambda, Lex bots, contact flows, and infrastructure using CloudFormation, Terraform, or CDK. Introduce automated testing, version control, and repeatable deployment practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture or engineering roles, including 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacy systems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement.