Verelogic

Role: IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Diagnose, repair, and maintain hardware (PC's, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements. Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI targets set for your role. Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system (where contractually identified). Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Be able to produce and update technical documentation where required. Skills and experience Must always be professional and presentable. Must have full UK driving Licence where required to perform the role (customer specific) Must have excellent customer facing skills. Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Job Title: Business Development Manager Location: Home based with travel Salary : 50k-55k + car (or car allowance) + 1/4 bonus COMPANY Our client is a well-established company with sites across the UK that maintain and repair Roller Shutters, Automatic doors Automatic Gates, Barriers, Turnstiles, Blockers and Bollards. The Company is continuing to grow at an exciting rate due to their excellent reputation and trusted expertise in their field. As a result, they are looking for engineers in all areas of the UK. ROLE Develop new sales leads and convert to installations. Surveying of site and creating accurate job costings using the BGB costing sheets with agreed margins to create quotations for customers. Provide a clear scope of work to the installation department project lead to facilitate a clean, efficient installation. responsible for reporting all monthly business forecasts to the BGB sales Director. Responsibility for developing business relationships with customers and maintaining such relationships. Ensuring all prospective jobs are logged on the C4 Windows CRM system so that reports and analysis can be generated based on sales/costs and margins. Be accountable for customer satisfaction through quality of the sale and precise communication. To support the BGB company strategy and drive this forward in the Business Development process. Be continually aware of the changes in compliance and product development. Additional bonus scheme for selling maintenance with installation sales. Assist Colleagues as and when required or directed by line manager. EXPERIENCE Experience with the surveying and the sale of Automatic Gates and Barriers is a necessity for this role. Other additional sales experience is an advantage. Experience in front line sales with excellent conversion rates with proven track record. Professional approach Personality- Self Motivated, Drive, Energy and Enthusiasm Good knowledge of BGB Product Range. Exceptional communication skills and the ability to deliver exceptional customer service. Be a self-starter with proven ability to multitask, while demonstrating excellent organisational skills. Professional approach always Commitment to deliver as expected. High attention to detail. Appropriate Business attire to be always worn. Customer focused. Full Clean Driving Licence