Verelogic

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for the role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This also includes the completion of any part movements and RMA generation. Assist other engineers in carrying out IMAC projects. Embrace and undertake training on new technologies, maintaining the skills and knowledge required to perform the role to the required standard. Expected to work towards a basic knowledge of servers and networking equipment. Carry out any other reasonable requests from line management. Participate in 24/7 coverage via a rota system (where contractually identified). Work a certain amount of overtime when required. Follow 'Quick Win' processes. Comply with management system policies, company policies, and guidelines, taking responsibility for health and safety in the workplace. Maintain company assets in good working order and general condition. Be familiar with customer policies and processes where applicable. Skills and Experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Must be able to obtain SC Clearance or be willing to apply. Must be self-motivated with good organisational skills and the ability to work unsupervised. Must possess or be able to obtain relevant technical certifications. Must hold at least the CompTIA A+ qualification or have equivalent knowledge/experience. Must be capable of working at height and undertaking varied manual handling activities. Must display positive behaviours that support team productivity.

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.

IT Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract. Key Responsibilities: Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our client's customers Cover site roles where required due to planned or unplanned absence Achieve the dynamic KPI targets set for the role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation Deliver IMAC projects with minimal supervision and take the lead when required Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard Carry out any other reasonable requests from line management Participate in 24/7 coverage via a rota system Work a reasonable amount of overtime when required Practice 'Quick Win' processes Act as a mentor to other engineers as needed Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Maintain company assets in good working order and general condition Be familiar with customer policies and processes where applicable Skills and Experience: Must always be professional and presentable Must hold a full UK driving licence Excellent customer-facing skills Self-motivated with strong organisational skills and ability to work unsupervised Possession of, or ability to obtain, relevant technical certifications CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required Ability to work at height and perform varied manual handling activities Demonstrates positive behaviours that support team productivity High standard of communication and interpersonal skills to support colleagues and team members

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC's, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve the dynamic KPI targets set for your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Assist other engineers to carry out IMAC projects Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment. Carry out any other reasonable request from your line management Participate in 24/7 coverage via a rota system (where contractually identified) Work a certain amount of overtime when required to do so Practice 'Quick Win' processes Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition 16. Be familiar with customer policies and processes where applicable Skills and experience: Must always be professional and presentable. Must have a full UK driving licence Must have excellent customer facing skills. Must be able to obtain SC Clearance or the willingness to apply Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance

IT Field Engineer Covering South East Salary: DOE (Security clearance or willingness to apply will be required for this role) Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Practice quick win processes Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals Perform desk-side support to our client's customers as requested Complete part movements (RMA generation and physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines Assist other engineers in the delivery of service to our client's customers Cover site roles as required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time through accurate and quality updates Carry out any other reasonable request from line management Be able to carry out customer rebuilds and desk-side configuration Carry out AV and printer repairs Be able to deliver IMAC projects with minimal supervision Participate in 24/7 coverage via a rota system Act as mentor to Grade 1 through to Grade 3 Engineers May be expected to train on new technologies such as AV or Cisco May be expected to step in for FDM on occasion and/or to project manage Be compliant with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Must be professional and presentable at all times Must have a full UK driving licence where required to perform the role Respond to any requests for information from line management in a timely manner Work a certain amount of overtime when required Be familiar with customer policies and processes where applicable Be approachable and accepting of training requirements related to the role Maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Maintain company assets in good working order and general condition Skills and Experience: Excellent customer-facing skills AV experience Excellent knowledge of common software products Cisco/Sun experience Trained in desktop, laptop, printer, and server support Understanding of key client-specific procedures Knowledge of PC, laptop, printer, and associated peripheral operation

Role: Senior IT Field Delivery Engineer Location: Bracknell Role Purpose: This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key Responsibilities: To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals To perform desk-side support to our client as requested Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines Assist other engineers in the delivery of service to our customers Cover site roles where required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates Carry out any other reasonable request from line management Be able to complete customer rebuilds and configuration to desk Will carry out AV repairs and printer repairs Will be able to carry out IMAC projects with little supervision Participate in 24/7 coverage via a rota system Act as mentor to Grades 1 through 3 Engineers May be expected to train on new technologies such as AV or Cisco May be expected to step in for FDM on occasion and/or to project manage Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace Must be professional and presentable at all times Must have full UK driving licence where required to perform the role Respond to any requests for information from line management in a timely manner Work a certain amount of overtime when required Be familiar with our client's policies and processes where applicable To be approachable and accepting of training requirements in relation to the role To maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Company assets to be maintained in good working order and good general condition Practice quick win processes Skills and Experience: Knowledge of PC, laptop, printer and associated peripherals operation Familiarity with key client-specific procedures Trained in desktop/laptop/printers and servers Cisco/Sun Excellent knowledge of common software products AV experience Excellent customer-facing skills SC clearance Technical test score of 85% or above

Job Title: Security Installation Mate Location: South Wales (Nationwide Travel & Overnight Stays Required) Salary: £25K-£32K (depending on experience) The Opportunity: A growing and highly respected provider of integrated fire and security solutions is seeking a Security Installation Mate to assist senior engineers on national installation projects. This role provides an excellent entry point for individuals looking to develop their career in the security systems industry, with strong potential for future training and progression into qualified engineering roles. The Role: As a Security Installation Mate, you will support engineers with the installation, setup, and commissioning of security systems across commercial and industrial sites throughout the UK. The position involves assisting with cable pulling, equipment mounting, testing, and troubleshooting under the supervision of senior team members. Due to the nature of the projects, a flexible approach to travel and staying away from home is essential. Key Duties: Assist in the installation of access control, CCTV, and intruder alarm systems Pull cables, mount devices, and help prepare systems for commissioning Work alongside engineers to ensure installations meet company and industry standards Maintain tools, equipment, and a clean work environment Accurately record installation progress and support documentation requirements Follow all health and safety protocols on-site Person Specification: Some prior experience in electrical, security, or cabling installations is preferred Willingness to learn and progress within the fire and security industry ECS/CSCS card beneficial (or willingness to obtain) Ability to follow instructions and work well in a team Physically fit and comfortable with hands-on tasks Full UK driving licence advantageous Must be flexible with travel and overnight stays when required Benefits: Competitive salary with potential for overtime All travel and accommodation costs covered during project stays Opportunity for training and career development towards becoming a fully qualified engineer Supportive work environment with experienced mentors PPE and tools provided

Fire & Security Engineer - Service & Maintenance The Company: An established and fast-growing technical services provider, originally founded as an electrical contractor, now delivers nationwide solutions across Mechanical, Electrical, Fire & Security, Gates & Barriers, and Custodial Security sectors. With a focus on long-term partnerships and high-quality service delivery, the business continues to expand its presence across the UK. The Role: The business is currently seeking experienced Fire & Security Engineers to join their Service & Maintenance Department on a full-time basis. The successful candidates will be responsible for carrying out Planned Preventative Maintenance (PPM) and responding to Reactive Call-Outs across a range of commercial and public sector clients. Engineers will be part of a structured on-call rota , supporting 24/7 emergency response services. Key Responsibilities: Maintenance, fault finding and repair of: Addressable and conventional fire alarm systems CCTV and intruder alarm systems Emergency lighting systems Access control and remote signalling systems (Redcare, Dualcom) Ensure all work complies with relevant British Standards Maintain accurate service records and documentation Deliver high standards of customer service during site visits Requirements: Strong technical knowledge and proven experience in the fire and security sector Ability to pass full security vetting (NPPV2 Full Clearance) Full UK driving licence required Competent across both fire and security systems, ideally multi-disciplined What's on Offer: Competitive salary of £37K-£40K Enhanced on-call payments including standby and call-out hours Fully maintained company vehicle with fuel card Company uniform and PPE provided 23 days holiday plus 8 bank holidays (with lieu days if on call during bank holidays) Incremental annual leave increases based on service Workplace pension scheme Employee Assistance Programme (EAP) Opportunities for ongoing professional development Complimentary access to an on-site health club Employee referral scheme Working Hours: 40 hours per week, Monday to Friday, between 7:30am - 4:30pm.

Job Title: Business Development Manager Location: Gloucester House, County Park Shrivenham Road, Swindon SN1 2NR, UK Salary: £30K-£50K OTE Company Overview: Verelogic Solutions is a leading provider of IT services and products, delivering innovative and tailored solutions to businesses of all sizes. Our expertise spans across managed IT services, cloud computing, cybersecurity, and more, ensuring our clients remain at the forefront of technology. We pride ourselves on our customer-centric approach, building strong and lasting relationships that drive success. Overview: We are seeking a dynamic and results-driven Business Development Manager to join our team at Verelogic Solutions. This role will be pivotal in driving new business opportunities while nurturing and expanding existing client relationships. The successful candidate will have a proven track record in IT services and products, working with medium to large companies to deliver tailored solutions that meet business needs. Key Responsibilities: Identify, develop, and secure new business opportunities within the IT services and products sector. Manage and grow existing accounts, ensuring long-term client satisfaction and retention. Build and maintain strong relationships with key stakeholders within medium to large companies. Develop and implement strategic sales plans to meet and exceed revenue targets. Conduct market research to identify trends, competitor activity, and potential business opportunities. Deliver compelling presentations and proposals to prospective clients. Collaborate with internal teams to ensure seamless delivery of solutions and services. Maintain accurate records of sales activities and performance metrics. Required Experience: Proven track record in business development and account management within IT services and products. Strong experience working with medium to large companies. Exceptional communication and negotiation skills. Ability to develop and maintain long-term business relationships. Strong analytical and strategic thinking abilities. Self-motivated with the ability to work independently and as part of a team. Additional Qualifications: Strong problem-solving and decision-making skills. Adaptability and ability to thrive in a fast-paced environment. Experience using CRM software for managing sales activities. Knowledge of emerging trends in IT services and solutions. Benefits: Comprehensive training and mentoring to develop your skills and confidence. A structured career progression plan tailored to your goals. A competitive salary with uncapped commission potential. A supportive and dynamic team environment.

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.

IT Field Engineer Covering South East Salary: DOE (Security clearance or willingness to apply will be required for this role) Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Practice quick win processes Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals Perform desk-side support to our client's customers as requested Complete part movements (RMA generation and physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines Assist other engineers in the delivery of service to our client's customers Cover site roles as required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time through accurate and quality updates Carry out any other reasonable request from line management Be able to carry out customer rebuilds and desk-side configuration Carry out AV and printer repairs Be able to deliver IMAC projects with minimal supervision Participate in 24/7 coverage via a rota system Act as mentor to Grade 1 through to Grade 3 Engineers May be expected to train on new technologies such as AV or Cisco May be expected to step in for FDM on occasion and/or to project manage Be compliant with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace Must be professional and presentable at all times Must have a full UK driving licence where required to perform the role Respond to any requests for information from line management in a timely manner Work a certain amount of overtime when required Be familiar with customer policies and processes where applicable Be approachable and accepting of training requirements related to the role Maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change Maintain company assets in good working order and general condition Skills and Experience: Excellent customer-facing skills AV experience Excellent knowledge of common software products Cisco/Sun experience Trained in desktop, laptop, printer, and server support Understanding of key client-specific procedures Knowledge of PC, laptop, printer, and associated peripheral operation

This is a great opportunity to join our client, a well established business offering career stability and progression. Role Purpose: The EUC Team Leader is responsible for ensuring that all processes and procedures around Incident Management, Request Fulfilment, Stores, and Asset Management are followed by the onsite team and any temporary or project resources. The EUC TL will also assist with coordinating and delivering site and user asset audits. The role includes, but is not limited to, first- and second-line fault resolution for software, hardware, and VC equipment, managing IT hardware and software requests, and ensuring the successful delivery of the IT Hub at the client site. The role-holder will support the client's management team in delivering IT Services (primarily Incidents and Requests) through the supply of contracted services and value add, ensuring an effective and efficient customer-focused service for all staff, meeting service level agreements and customer expectations. The team-leading aspect will include monitoring Incident and Request allocation and progress, managing escalations, mentoring, coaching, supporting, handling time and absence management, conducting regular one-to-one performance reviews and appraisals, ensuring asset management processes are followed, and contributing to process improvements. Security clearance or the willingness to apply will be required for this role. Key Responsibilities: Day-to-day team leadership, including performance, holiday, and sickness management Covering for EUC Managers for escalations as required Installation, moves, and additional services in relation to IT equipment on client sites Second-line support for software and hardware fault resolution Re-loading/configuring of software applications and images Ensuring SLA attainment across the team Contributing to the activities of all onsite teams as required Proactively identifying and driving process improvements Adhering to all relevant client and company policies and procedures Being prepared to work out of hours when required Skills and Experience: Strong knowledge of Microsoft desktop operating systems (Windows 10/11) A customer-oriented approach with excellent communication and organisational skills Ability to effectively influence and negotiate with personnel at various organisational levels Strong analytical, creative problem-solving, and planning skills Ability to manage and create professional and articulate documentation Ability to prioritise, plan, and meet deadlines Previous line management experience or willingness and aptitude to learn Ability to handle difficult and demanding customer environments

Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for the role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This also includes the completion of any part movements and RMA generation. Assist other engineers in carrying out IMAC projects. Embrace and undertake training on new technologies, maintaining the skills and knowledge required to perform the role to the required standard. Expected to work towards a basic knowledge of servers and networking equipment. Carry out any other reasonable requests from line management. Participate in 24/7 coverage via a rota system (where contractually identified). Work a certain amount of overtime when required. Follow 'Quick Win' processes. Comply with management system policies, company policies, and guidelines, taking responsibility for health and safety in the workplace. Maintain company assets in good working order and general condition. Be familiar with customer policies and processes where applicable. Skills and Experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Must be able to obtain SC Clearance or be willing to apply. Must be self-motivated with good organisational skills and the ability to work unsupervised. Must possess or be able to obtain relevant technical certifications. Must hold at least the CompTIA A+ qualification or have equivalent knowledge/experience. Must be capable of working at height and undertaking varied manual handling activities. Must display positive behaviours that support team productivity.

Job Title: Distributed Field Support Engineer Location: Hiring across several locations Salary: D.O.E Interview Process: 2-stage process This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits Key Responsibilities Achieve KPI target of 5 visits/fix's per day. To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals. To perform desk side support to clients as requested. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Be able to do customer rebuilds and configuration to desk. Will carry out AV repairs and Printer repairs. Will be able to carry out IMAC projects with little supervision. Act as mentor to Grades 1 through to 3 Engineers. Participate in 24/7 coverage via a rota system. Carry out any other reasonable request from your line management. Skills and Experience Knowledge of PC, Laptop, Printer & associated peripherals operation. Key Clients specific procedures. Trained in Desktop/Laptop/Printers and Servers. SC Clearance (or willingness to apply) is required. Excellent knowledge of common software products. Excellent customer facing skills.

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC's, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve the dynamic KPI targets set for your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Assist other engineers to carry out IMAC projects Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment. Carry out any other reasonable request from your line management Participate in 24/7 coverage via a rota system (where contractually identified) Work a certain amount of overtime when required to do so Practice 'Quick Win' processes Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition 16. Be familiar with customer policies and processes where applicable Skills and experience: Must always be professional and presentable. Must have a full UK driving licence Must have excellent customer facing skills. Must be able to obtain SC Clearance or the willingness to apply Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace PC's, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Assist other engineers to carry out IMAC projects Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment. Carry out any other reasonable request from your line management Participate in 24/7 coverage via a rota system (where contractually identified) Work a certain amount of overtime when required to do so Practice 'Quick Win' processes Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition 16. Be familiar with customer policies and processes where applicable Skills and experience: Must always be professional and presentable. Must have a full UK driving licence Must have excellent customer facing skills. Must be able to obtain SC Clearance or the willingness to apply Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity

Job Title: Distributed Field Support Engineer Location: Dorset / Somerset Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.

Job Title: IT Delivery Engineer Site Supervisor Location: London Salary: DOE Role purpose: Build a relationship to become "the voice of the IT service" with senior Execs, senior managers, and service area leads. Aware that the client is an IT outsource and very little IT expertise or awareness remains, use simple business language to explain and describe the impact of proposed business change on the IT service. Be the escalation point and communication channel for business-impacting IT service and project issues, inputting into customer operations and risk and business planning. Provide oversight and coordination of business projects requiring IT change, provide project management of IT service and security improvement projects, provide oversight and coordination of remote IT service changes that affect the customer. Proactively supervise the day-to-day running of Engineers on customer sites. You will also provide support for IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer. Key responsibilities: - Conduct daily routine activities ensuring the on-site teams are equipped and prepared for daily tasks. Understanding the requirements of the contract and ensuring that our client has the necessary resources aligned to deliver against SLA. - Review holiday, training, and absence requests for the team. - Keep the team informed of updates and communicate as required across the team, ensuring that they understand what is required from a business perspective. - Diagnose, repair, and maintain hardware (PCs, laptops, local printers, and associated peripherals) covering a number of sites (depending on the customer). - Complete software incidents to customer/manufacturer procedures and specifications. - Complete IMAC projects to customer procedures and specifications. - Installation of hardware to manufacturers'/customers' specifications. Complete IMACs to manufacturers'/customers' specifications with little supervision. - Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. - Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. - Achieve the KPI targets set for your role. - Understand and adhere to all local site-specific Fire, Security, and Health & Safety regulations. - Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. - Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. - Carry out any other reasonable request from your line management. - Participate in 24/7 coverage via a rota system (where contractually identified). - Work a certain amount of overtime when required to do so. - Practice 'Quick Win' processes. - Act as a mentor to other engineers when required. - Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. - Maintain company assets to keep them in good working order and good general condition. - Be familiar with customer policies and processes where applicable. Skills and experience: - Must always be professional and presentable. - Must have a full UK driving licence where required to perform the role. - Must have excellent customer-facing skills. - Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats). - The job holder will be required to be self-motivated with good organisational skills and can work unsupervised. - The job holder must possess or be able to obtain relevant technical certifications. - The job holder must possess at least CompTIA A+ or have the equivalent knowledge/experience. - The job holder must possess the ability to work at height and undertake varied manual handling activities.