Gategroup

Admin Clerk Location: West Drayton Salary: 12.52 per hour Contract Type: Full Time (37.5 hours per week) Shift Pattern: 5 on, 3 off (including weekends) About the Role We're seeking an experienced Admin Clerk to provide vital operational support to our hot kitchen production team at Gategroup. Reporting to the Executive Chef Operations, you'll be responsible for managing daily administrative systems and ensuring smooth communication between the kitchen and internal customers. If you're an organized, proactive communicator with a can-do attitude, we'd love to hear from you. Key Responsibilities Print, prepare and distribute daily operational paperwork for the hot kitchen production team Issue compliance documentation and data sheets to kitchen staff work in cold environment Collect, scan, save and file operational and compliance documents, ensuring accuracy before archiving Maintain up-to-date paperwork in key areas for easy access by operatives and management Manage the hot kitchen roster, processing shift change and holiday requests for management review Ensure accurate completion and availability of agency timesheets and daily worked hours Handle internal customer communications via email and phone, liaising with kitchen staff before responding Send timed email updates to internal customers throughout the day, including scanned documents, photos and delivery status reports Conduct pre-dispatch audits on completed shipments and associated paperwork Support additional kitchen and site activities as required with flexibility What We're Looking For Essential: GCSE Maths and English (or equivalent) Previous administration experience Strong communication skills for phone and email correspondence Excellent organizational abilities Computer literacy including email, basic Excel, and document management (scanning, saving, filing) Ability to multitask effectively in a busy operational environment Flexibility to work rolling shifts including weekends Ability to work in cold environments Right to Work: All applicants must have the right to work in the UK Criminal Record Check (CRC) required 5 years of checkable references required Overseas CRC required for any period exceeding 6 months spent outside the UK What We Offer In-house training and development opportunities Free meals and refreshments Company sick pay Free on-site parking Paid annual holiday Pension scheme from day one Bespoke employee support program including free counselling sessions Refer a Friend scheme with generous bonuses Access to discount platform for everyday savings Cycle to Work scheme About Gategroup Gate Gourmet, part of gategroup, is the world's leading provider of airline catering solutions and provisioning services, operating at over 200 airports globally. We're passionate about delivering exceptional experiences to airlines and their passengers, from menu design through to execution and delivery. If you share our values of excellence, passion, respect and responsibility, don't miss this opportunity to join our team. Apply today!

Flow Coordinator - Join Our Dynamic Team at gategroup! Location: West Drayton Salary: 13.74/hour + overtime at 1.25x Full-Time Are you a natural communicator with a can-do attitude? We're looking for a Flow Coordinator to join our fast-paced airline catering operation! What We Offer: Competitive Package: 13.74 per hour with enhanced overtime rates 4 on/2 off shift pattern (06:00-14:00, 14:00-22:00, 22:00-06:00) Free parking, meals & uniform Company sick pay & generous holiday entitlement Can you work in cold area Career Development: Comprehensive in-house training Career progression opportunities Forklift allowance upon certification Pension scheme from day one Employee Wellbeing: Employee Assistance Programme with free counselling Generous refer-a-friend bonuses Exclusive discount platform Cycle to work scheme The Role: You'll oversee operations within your designated area, ensuring quality standards and operational targets are met. Key responsibilities include coaching team members, managing productivity, maintaining compliance with health & safety regulations, and deputising for the Team Leader when required. What You'll Need: GCSE level or equivalent education Minimum 1 year supervisory experience (warehousing/production) Experience in fast-paced, deadline-driven environments Strong communication and problem-solving skills Ability to work with heavy loads and meet tight deadlines Right to work in the UK Preferred: Forklift license, food safety certification, dangerous goods handling awareness Ready to Take Off? Apply today and become part of the gategroup family! All successful candidates will undergo CRC screening and 5-year history verification.

Materials & Stores Manager Gatwick Full-time Core hours We're growing. New contracts are being won, and we need someone to help shape what our Gatwick Materials & Stores operation becomes next. You'll lead a team of 9 across various shifts (though you'll work standard hours) managing inventory, suppliers, compliance, and everything that keeps thousands of meals moving to the right flights at the right time. Split your day between desk work (70%) and being on the floor with the team (30%). What you'll handle: Receiving, storing, and distributing food, beverage, and equipment across the unit Leading shift supervisors through training, development, and performance management Keeping inventory levels tight and waste low (FIFO is your friend) Owning HACCP compliance, health & safety, daily audits, and gateOPEX standards Running wastage reviews and material meetings with suppliers Smart rostering to control labour costs and avoid unnecessary overtime Weekly and monthly reporting that helps us make better decisions What you need: Min. 3 years managing teams in high-volume store, materials operation Strong Excel skills (pivot tables, formulas, the works) The ability to stay calm when it gets busy and make decisions that stick Food safety knowledge and an eye for detail The opportunity: This isn't just keeping things ticking over. With new business landing at Gatwick, you'll help build the operation that supports it. More contracts mean more complexity, more team growth, and more chance to put your mark on how things run. If you want a role with room to grow and the satisfaction of seeing your work matter every single day, let's talk.

Job title Flight Coordinator (ACE) Location West Drayton, UB7 9FN Department Gate Gourmet Job type Full time Job opening status Filled Job publishing option No Hours 37.5 hours Salary Competitive + Benefits Date created 05-06-2024 Closing date 06-07-2024 Role overview Flight Coordinator Job Summary: To take responsibility for the daily Customer Service and Operational requirements for all airlines To ensure the flights are catered to spec To be responsible for the final catering handover We are currently looking to recruit Flight Coordinators to join our team based in West Drayton, Stockley Park. As a Flight Coordinator, you will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications. Additionally, you will be responsible for the final catering handover, liaising with department supervisors to secure the correct quantities, the right quality and the required scheduled dock departures as well as supervising all airside personnel. What will life as a Flight Coordinator in the gategroup Team look like for you. £17.01 per hour. times the hourly rate. 4 on 2 off pattern 04:00 - 12:00, 15:00 - 23:00. Inhouse training and development i.e. obtaining a LGV licence after 1st year of service. Complimentary meals & beverages. Free Uniform. Company sick pay. Free on-site parking. Paid Holiday. Regular shift patterns. Pension scheme to help you save for your future. Bespoke employee support programme, including free counselling sessions. Refer a friend scheme with generous bonuses for each successful referral. Access to a great discount platform, saving you money on everyday purchases and so much more. Cycle to work scheme. Main Duties & Responsibilities General Management: Establish and ensure that customer requirements and expectations are met. Attend aircraft where required and sign off flights. Continually evaluate and recommend improvements to working practices. To ensure accurate communications reach the desired audience, punctually, with active follow up to ensure compliance. To take responsibility, whilst on duty, for the daily operational requirements of the customers. To complete routine performance checks ensuring that departmental and customer targets are met. Act on behalf of Gate Gourmet, as a representative, at external customer meetings / presentations. Undertake and report findings on special projects as designated. To investigate customer reports or in conjunction with relevant departments and respond accordingly. To complete Flight / DFT checks in the unit. Financial Management: Being aware of the financial implications the may affect the operation of the business. (e.g over catering, wastage, delays etc.). Communication: Ensure Production are catering to latest specs. Participate in meetings with the customer as required. Attend Commercial meetings as required. Attend morning unit briefings on a daily basis. Attend ad hoc meetings as required. Planning: Liaise with immediate manager to set plans for the short/ medium and long term. Set priorities to ensure deadlines are met. Forecast trends and developments which affect objectives. Undertake special ad hoc projects as required/ necessary. Familiarisation with planning and forecasting tools (i.e. OPRS , SACS). Report departmental KPI s to Section/ Shift Manager. Problem Solving: Identify potential problems, analyse information and show quality judgment in decision making. Qualifications: Education: Educated to GCSE s or higher and/or relevant equivalent work experience at similar level. Food and hygiene related education/training. Work Experience: Previous Customer Service experience. Previous operational coordination experience. Good working knowledge of in-flight catering operations. Other Skills: (Certification, Licenses and Registration) Excellent organisational skills with a strong attention to detail. Must always demonstrate integrity, confidentiality, and professionalism. Ability to work efficiently using own initiative to resolve issues. Ability to build relations and manage diverse teams. Effective verbal and written communication skills in English; able to communicate at all levels. PC Literate with good working knowledge of Microsoft Applications (Outlook, Word, Excel). Ability to work under pressure and to tight timescales, prioritising as appropriate. Proactive and positive/flexible attitude. All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. If you share our values of excellence, passion, integrity and accountability, don t miss out on this opportunity to join our team. Apply TODAY.

Materials & Stores Manager Gatwick Full-time Core hours We're growing. New contracts are being won, and we need someone to help shape what our Gatwick Materials & Stores operation becomes next. You'll lead a team of 9 across various shifts (though you'll work standard hours) managing inventory, suppliers, compliance, and everything that keeps thousands of meals moving to the right flights at the right time. Split your day between desk work (70%) and being on the floor with the team (30%). What you'll handle: Receiving, storing, and distributing food, beverage, and equipment across the unit Leading shift supervisors through training, development, and performance management Keeping inventory levels tight and waste low (FIFO is your friend) Owning HACCP compliance, health & safety, daily audits, and gateOPEX standards Running wastage reviews and material meetings with suppliers Smart rostering to control labour costs and avoid unnecessary overtime Weekly and monthly reporting that helps us make better decisions What you need: Min. 3 years managing teams in high-volume store, materials operation Strong Excel skills (pivot tables, formulas, the works) The ability to stay calm when it gets busy and make decisions that stick Food safety knowledge and an eye for detail The opportunity: This isn't just keeping things ticking over. With new business landing at Gatwick, you'll help build the operation that supports it. More contracts mean more complexity, more team growth, and more chance to put your mark on how things run. If you want a role with room to grow and the satisfaction of seeing your work matter every single day, let's talk.

Transport Administration Planner Department: Service Delivery Reports to: Process Owner Service Delivery Location: West Drayton Contract Type: Permanent Full Time Salary: Hourly Role Purpose The Transport Administration Planner provides comprehensive administrative support to the Transport Rostering Team, ensuring efficient allocation of driver resources, compliance with working time regulations, and smooth operational delivery. This role is critical to maintaining workforce schedules, managing leave requests, processing airside documentation, and supporting the safe and compliant operation of our transport fleet. Key Responsibilities Workforce Planning & Rostering (40%) Allocate staff resources to shifts in accordance with company policy, EU/UK working time regulations, and Tacho rules Process and administer leave requests, ensuring operational requirements are met Manage daily manpower allocation and document weekly shift patterns Track and allocate overtime fairly across the team Monitor and clear attendance exceptions in Workday after consulting with relevant managers Airside Pass Administration (25%) Support the airside signatory by processing airside pass applications Input referencing details into the system and follow up on application progress Ensure all additional information requests are provided promptly Maintain compliance with airside pass regulations and security requirements Driver & Fleet Compliance (20%) Maintain driver records on the Vision system Complete driving license checks every 6 months for all personnel with vehicle access Arrange ADP training and CBT for drivers and loaders Schedule medical appointments for drivers Ensure food safety training is delivered as required Reporting & Documentation (10%) Produce operational reports including OPRS, WPRS, agency hours KPIs, and training matrices Maintain internal unit reports covering absence, leave, and welfare calls Take detailed minutes at team meetings Maintain accurate, secure, and up-to-date personnel files Support investigations through accurate note-taking General Administration (5%) Manage telephone enquiries and general HR administration Update flight family information for Delta airlines within 60 seconds of notifications Maintain records as delegated by Unit Administrator or Unit Manager Undertake training programs to support personal development Essential Requirements Education & Qualifications Minimum 5 GCSEs (Grade C/4 or above) including English and Mathematics, OR equivalent qualification Basic food safety certification (or willingness to obtain within 3 months) Experience Minimum 2 years' experience in an administrative role within a fast-paced, deadline-driven environment Proven experience with roster or shift management Experience taking formal meeting minutes and supporting investigations Previous experience in a transport, logistics, or aviation environment is highly desirable Technical Skills Proficient in Microsoft Office Suite (Outlook, Word, Excel - intermediate level minimum) Experience with workforce management systems (Workday experience preferred) Experience with transport management systems (Vision system knowledge advantageous) Strong data entry and record-keeping skills Knowledge Understanding of EU/UK working time regulations and Tacho rules Knowledge of airside pass regulations and security requirements Awareness of driver compliance requirements (CPC, licensing, medical standards) Core Competencies Exceptional attention to detail and accuracy Strong organizational and time management skills Ability to prioritize effectively and work under pressure to tight deadlines Excellent verbal and written communication skills Proactive problem-solver with the ability to work independently High level of discretion, confidentiality, and professionalism Flexible and adaptable approach to changing operational demands Working Conditions Office-based role within an airport environment May require occasional early starts or late finishes to align with operational needs Airside pass required (security vetting will be conducted) Fast-paced environment with multiple competing priorities

MEAL CHECKER £13.45 per hour + Benefits Airport Environment Full Training Provided READY FOR A ROLE WHERE YOUR EYE FOR DETAIL REALLY TAKES OFF? Every day, thousands of passengers rely on perfectly prepared in-flight meals. As a Meal Checker at gategroup, you'll be the final line of quality control ensuring every tray, every dish, and every special request meets exacting standards before it boards the aircraft. This isn't just checking boxes. It's being part of the aviation experience, handling the thrill of last-minute aircraft changes, rush orders, and special meal requests while keeping operations smooth and secure. YOUR DAY-TO-DAY: Check prepared meals across all classes against specifications and menu cards you're the quality control hero ensuring passengers get exactly what they expect, whether it's first class or economy. Manage special meal requests, additional orders, aircraft changes, and return catering no two days are the same in this fast-paced airport environment. Ensure correct meal quantities are ready for uplift every time your accuracy keeps flights on schedule and passengers satisfied. Complete DfT security procedures and report any delays you'll play a crucial role in maintaining aviation security standards. Work alongside a dedicated crew in a customer-focused environment teamwork makes the dream work, and you'll be part of a supportive operation. WHAT'S IN IT FOR YOU? Competitive pay at £13.45 per hour Rotating shifts Early (03:00-11:00) and Late (11:00-19:00) to suit different lifestyles Full training provided No prior airline experience needed! We'll teach you everything from quality standards to security procedures. All thermal clothing provided for cold storage work stay comfortable while you work Work in an exciting airport environment Be part of the aviation industry and see the direct impact of your work Career progression opportunities within gategroup grow with us WHO WE'RE LOOKING FOR: Experience that matters: Extensive background in similar quality or checking roles where attention to detail was critical. Food industry experience is preferred but not essential if you have strong quality control experience. Knowledge of Basic Hygiene standards is important. Ideally, you'll have worked in production, manufacturing, or stores environments. Most importantly, you've proven you can thrive in fast-paced, deadline-driven settings where accuracy matters. That you'll bring to the role: GCSE level education or equivalent. Flexibility for shift work including nights, weekends, and holidays. The ability to stand for extended periods as you move through checking stations. Comfort working in cold storage environments (but don't worry, we provide all the thermal gear you need!). THE ESSENTIALS: Right to work in the UK Willingness to undergo a Criminal Record Check (CRC) we work in a secure airport environment, so this is a must Five-year history verification including any periods of unemployment If you've spent more than 6 months outside the UK, you'll need to provide a CRC from that country Please only apply if you're happy to complete this screening process and will fully cooperate with our requests. READY TO LAUNCH YOUR CAREER WITH GATEGROUP? If you're detail-obsessed, thrive in dynamic environments, and want to be part of the aviation industry where your work directly impacts thousands of passengers every day, we want to hear from you! This is more than a job it's your chance to be part of something bigger. Join a team where precision meets passion, and where every meal you check contributes to the travel experience of passengers heading to destinations around the world. APPLY NOW and become the quality guardian passengers depend on!