YoungEducation Ltd
Stevenage, Hertfordshire
Description We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities. You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment. The role Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed. You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise whether related to quality, safeguarding, or performance you will escalate these appropriately to management. You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately. You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation. Key responsibilities Manage referrals, enquiries, and onboarding across all services Coordinate staff availability and timetabling Act as a point of contact for schools, local authorities, families, and private clients Monitor attendance, engagement, and programme delivery Oversee the completion and quality of reporting Check reports from tutors, service providers, and subcontractors Escalate any safeguarding, quality, or performance concerns to management Maintain accurate records and data systems Track performance and support reporting to senior leadership Support improvements to systems and processes About you You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way. Desirable Experience working with schools or local authorities Understanding of EHCPs or SEND Experience attending EHCP reviews or multi-agency meetings What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing professional development Opportunities for progression within a growing organisation Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
Description We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities. You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment. The role Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed. You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise whether related to quality, safeguarding, or performance you will escalate these appropriately to management. You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately. You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation. Key responsibilities Manage referrals, enquiries, and onboarding across all services Coordinate staff availability and timetabling Act as a point of contact for schools, local authorities, families, and private clients Monitor attendance, engagement, and programme delivery Oversee the completion and quality of reporting Check reports from tutors, service providers, and subcontractors Escalate any safeguarding, quality, or performance concerns to management Maintain accurate records and data systems Track performance and support reporting to senior leadership Support improvements to systems and processes About you You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way. Desirable Experience working with schools or local authorities Understanding of EHCPs or SEND Experience attending EHCP reviews or multi-agency meetings What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing professional development Opportunities for progression within a growing organisation Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
YoungEducation Ltd
Stevenage, Hertfordshire
About the role We are looking for a reliable and organised Client Support Administrator to join YoungEducation. This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained. The role Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting. You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services. A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready. You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will escalate these to senior staff appropriately. The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties. You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment. About you You will have previous administrative experience and be highly organised, with strong attention to detail and the ability to manage multiple tasks at once. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment. You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required. Desirable Experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working. What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing development opportunities Supportive and collaborative working environment Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
About the role We are looking for a reliable and organised Client Support Administrator to join YoungEducation. This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and consistently maintained. The role Working closely with the Client Support Coordinator, you will support the full administrative lifecycle of our services, from initial enquiries and referrals through to ongoing delivery and reporting. You will assist with managing referrals and onboarding new young people, ensuring all required information is collected, recorded accurately, and shared with the relevant team members. You will help coordinate availability with tutors, service providers, and subcontractors, and support the accurate setup and maintenance of timetables across all services. A key part of the role involves maintaining accurate data and systems. You will be responsible for updating attendance, session information, and client records in a timely manner, ensuring all information is clear, complete, and audit-ready. You will also play an important role in supporting reporting processes. This includes tracking deadlines, chasing outstanding reports, and carrying out initial checks to ensure reports from tutors, service providers, and subcontractors are complete, consistent, and meet expected standards. Where concerns or inconsistencies are identified, you will escalate these to senior staff appropriately. The role also involves regular communication with a wide range of stakeholders, including staff, families, schools, and professionals. You will respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner, and that important information is relayed accurately between parties. You will support general administrative tasks across the business, helping to ensure the smooth running of operations and contributing to a well-organised and professional working environment. About you You will have previous administrative experience and be highly organised, with strong attention to detail and the ability to manage multiple tasks at once. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information clearly and accurately. You will have excellent spoken and written English and be comfortable working in a fast-paced environment. You will have good IT skills, including Microsoft Office, and be confident working with systems and data. You will also have a logical and methodical approach to your work, with the ability to follow processes while using your initiative when required. Desirable Experience within education, alternative provision, or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working. What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing development opportunities Supportive and collaborative working environment Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK