Context Recruitment

Data Manager - Birmingham (hybrid) 70,000 PA Opportunity for a Data Manager to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. Reporting directly to the Head of IT, you'll be responsible for establishing and leading an enterprise-wide data management capability within a regulated, operationally complex environment. This is a key role responsible for ensuring organisational data is accurate, trusted, secure and fit for operational, regulatory and strategic decision-making, spanning data strategy, governance, architecture, engineering, reporting and analytics. Key Responsibilities: Build and deliver an enterprise data strategy, aligned to business objectives and measurable outcomes Establish robust data governance, ownership, standards, quality controls and prioritisation Lead the development of target data architecture, including warehousing, modelling, integrations and pipelines Oversee data integrity, security, availability and compliance (including GDPR / Data Protection) Manage delivery through internal teams and external partners, including procurement and supplier management Recruit and lead a small team (up to 3 data engineers / BI analysts) over time Work closely with stakeholders to deliver timely, accurate reporting and actionable insights Drive continuous improvement through data quality metrics, audits and process optimisation Skills & Experience: Strong experience in enterprise data management, governance and architecture Excellent knowledge of Microsoft data platforms (Power Platform, Microsoft Fabric, Azure data technologies) Confident communicator able to translate complex data concepts for senior/non-technical stakeholders Experience in regulated, asset-intensive or safety-critical sectors Salary up to 70,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme.

Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively