Context Recruitment

Customer Service Representative - IT Services Corsham 10 month fixed term contract - 29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: Log and manage incidents and service requests, ensuring full and accurate documentation Assess and confirm priority levels, ensuring information is complete and up to standard Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions Coordinate scheduled and ad-hoc service tasks in line with operational priorities Support reporting and change management processes Contribute to monthly reviews, performance reports, and service metrics tracking Collaborate with various internal functions to deliver contracted and ad-hoc managed services Escalate service concerns promptly and maintain consistent productivity Requirements: ITIL Foundation Certification is highly desirable Some experience in a service desk or IT customer support environment An understanding of service desk procedures and ticketing systems Enthusiastic and self-motivated with a genuine interest in service delivery Strong communicator with professional telephone and written skills Excellent problem-solving skills and ability to stay calm under pressure Familiarity with change control and operational data centre tasks is an advantage Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation. Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).

Security Solution Architect Location: Remote Salary: Paying up to 80k basic + commission (Apply online only)k OTE) A top tier Azure Expert MSP is seeking a Security-Focused Solution Architect to join their high-performing Presales team. This is a strategic opportunity to shape enterprise security solutions using the Microsoft Security Stack, supporting clients across sectors in their cloud transformation journeys. As a key member of the Presales function, you will lead the design and articulation of secure cloud architectures, aligning technical capabilities with client requirements. You'll act as a trusted advisor, guiding stakeholders through best practices in identity, access, threat protection, and compliance within the Microsoft ecosystem. Key Responsibilities Design and present secure cloud solutions leveraging the Microsoft Security Stack, including Defender, Sentinel, Entra ID, Purview, and Intune. Collaborate with sales and technical teams to translate business needs into scalable, secure architectures. Lead client engagements, workshops, and technical assessments to shape solution strategy. Stay abreast of evolving security threats and Microsoft innovations to ensure cutting-edge recommendations. Contribute to proposals, RFP responses, and technical documentation with clarity and precision. Candidate Profile Proven experience in cloud security architecture, ideally within a Microsoft-focused environment. Deep understanding of Microsoft 365 and Azure security capabilities. Strong communication and stakeholder engagement skills, particularly in presales or consultancy settings. Relevant certifications (e.g., SC-100, AZ-500, MS-500) are highly desirable. Ability to work collaboratively in a fast-paced, client-facing role. Must be eligible to work in the UK. Remote based role. Paying up to 80k basic + commission (Apply online only)k OTE)

Compliance Officer Location: Farnborough Type: Permanent Full-time Sector: Technology / Data Infrastructure Client: Leading Data Centre Provider A prominent data centre provider is seeking a Compliance and Assurance Officer to join its expanding governance team on a permanent basis. This role offers the opportunity to contribute to the development and maintenance of a robust compliance framework within a highly regulated and security-conscious environment. The Compliance and Assurance Officer will support the delivery of effective compliance programmes, ensuring alignment with regulatory obligations, internal policies, and industry standards. The role involves close collaboration with stakeholders across the organisation to promote a culture of integrity, transparency, and continuous improvement. Key Responsibilities: Monitor adherence to regulatory requirements, ISO standards, and contractual commitments. Conduct internal audits, risk assessments, and assurance reviews to identify areas for improvement. Assist in the development and implementation of compliance policies, procedures, and training initiatives. Work with operational and technical teams to embed effective controls and governance practices. Prepare documentation and reports for internal governance forums and external audits. Keep abreast of regulatory changes and emerging risks relevant to the data infrastructure sector. Experience required: Experience in compliance, assurance, or audit within a technology-led or regulated environment. Strong understanding of governance frameworks, risk management, and regulatory compliance. Excellent communication and stakeholder engagement skills. Detail-oriented with a proactive and analytical approach. Relevant qualifications (e.g., ISO Lead Auditor, CISA) would be advantageous. Must be eligible to work in the UK. Office based. (Farnborough) Paying up to 45,000, depending on experience.

IT Infrastructure Manager Central London Up to 90k A well-established and highly profitable construction engineering business is seeking an experienced IT Infrastructure Manager to join them on a permanent basis. This is a pivotal leadership role within a business undergoing rapid expansion of its technical capability, with ambitious growth targets and multiple acquisitions planned annually for the next five years (eight in the past twelve months). Reporting directly to the Head of IT, you'll take strategic ownership of the organisation's core infrastructure and network operations. You will manage relationships with external service providers, lead internal infrastructure initiatives and ensure the stability, scalability and security of IT systems across multiple sites, whilst leading the infrastructure team. Key Responsibilities Lead and manage the delivery of infrastructure and network services across offices and project sites, aligning with business objectives Oversee third-party managed service providers, ensuring performance, SLAs and service quality Provide leadership to technical staff Plan and coordinate infrastructure upgrades, migrations and integrations across a growing business portfolio Manage network and server operations, ensuring uptime, resilience and business continuity. Oversee the design and deployment of new site networks and connectivity solutions, ensuring standardisation and efficiency Collaborate with the Security Operations Center and compliance teams to maintain a robust security posture Develop and enforce infrastructure policies, processes and documentation to support consistent operations and future scalability Maintain oversight of infrastructure assets, configuration management and software licensing Contribute strategically to IT budgeting, vendor management and continuous service improvement initiatives Provide high-level technical oversight and guidance in areas including: Azure infrastructure management, network protocols (TCP/IP, DHCP, DNS), firewall operations (preferably FortiGate), WAN/LAN/VPN connectivity, Microsoft and Windows Server environments Requirements Proven experience in infrastructure/IT operations management within a multi-site environment Demonstrable experience managing third-party MSPs and IT vendors Strong leadership and communication skills, with the ability to translate technical priorities into business outcomes Solid understanding of networking and cloud technologies (Azure preferred) Relevant certifications (e.g. ITIL, Azure) is highly desirable Initially 4 days per week onsite (reducing to 3 days after 3 months).

IT Applications Manager - Central London 80,000 - 85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.

Senior Front End Developer Location: Remote Salary: Paying up to 90,000, depending on experience. Sector: Technology / Data Infrastructure Client: Leading Global Data Centre Provider A prestigious data centre provider is seeking a highly skilled Senior Front End Developer to lead the development of large-scale, enterprise-grade applications. This is a prime opportunity to work on high-impact digital platforms using modern technologies in a dynamic and forward-thinking environment. Key Responsibilities Design and build robust, high-performing front end applications using React and TypeScript. Apply expert knowledge of HTML5, CSS3, SCSS, and responsive design principles to create seamless user experiences across devices. Integrate and customise the Mantine UI framework to ensure consistency and efficiency in interface development. Configure and optimise build tools such as Babel and Webpack to support complex application requirements. Develop modular, reusable functional components in TypeScript to promote scalability and maintainability. Candidate Profile Extensive experience in developing enterprise-scale React applications. Strong understanding of modern front end development practices and tooling. Excellent problem-solving abilities and a commitment to writing clean, efficient code. Effective communicator with the ability to collaborate across multidisciplinary teams. Must be eligible to work in the UK and be eligible for Security Clearance. Paying up to 90,000, depending on experience.

Service Desk Engineer - Central Birmingham 3 month contract 200 - 250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: Provide first point of contact technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts to non-technical users Possess a positive can-do attitude and be able to communicate with users of all different technical levels

Telecoms Account Manager Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in London. As an Account Manager, you'll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients. As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling) This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities. Responsibilities include; Build and maintain strong relationships with their existing clients. Exceed expectations with a personable and proactive approach. Develop proposals that encompass the customers' needs and objectives Build a strong pipeline based on Identifying opportunities with existing clients. Becoming an industry expert, empathising, and relating to your customer's needs. Work alongside other departments to ensure end-to-end service Becoming a trusted business advisor with your customers. Experience/Qualifications: Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment. Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider. Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.) A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential. Hybrid - 1 day per week needed in their London office. Paying up to 50k basic with double OTE Must be eligible to work in the UK.

IT Account Manager Context IT are seeking a driven, customer focused Account Manager for our IT Managed Services Provider client based in Bolton. As an Account Manager, you'll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients. As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling) This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities. Responsibilities include; Build and maintain strong relationships with their existing clients. Exceed expectations with a personable and proactive approach. Develop proposals that encompass the customers' needs and objectives Build a strong pipeline based on Identifying opportunities with existing clients. Becoming an industry expert, empathising, and relating to your customer's needs. Work alongside other departments to ensure end-to-end service Becoming a trusted business advisor with your customers. Experience/Qualifications: Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment. Experienced managing both Enterprise and SME clients within a Managed Services Provider environment Knowledge of Managed Services (M365, Azure, Managed Networks, and Security) A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential. Hybrid - 1 day per week needed in their Bolton office. Paying up to 60k basic with double OTE Must be eligible to work in the UK.

SecOps Engineer - London Up to 65,000 PA A leading, acquisitive, 500m turnover construction engineering business (with revenues expected to double in the coming years) is seeking an experienced SecOps Engineer to act as a point of contact for security matters across a rapidly expanding enterprise. The business is undergoing a significant period of digital transformation and growth; genuine opportunity to have significant input and influence into the shape and future of the business by being a part of vital security initiatives. This role is crucial in ensuring the security and integrity of the businesses IT infrastructure by working closely with an outsourced SOC and a small internal security team. Reporting to directly to the SecOps Manager, you'll play a key role in securing systems, remediating vulnerabilities and responding to security incidents. Key Responsibilities Collaborate with outsourced SOC to manage security incidents and alerts Investigate and remediate issues identified in penetration tests Work on Incident Response processes and plans to improve organisational security resilience Maintain and optimise security tools, including QRadar, Sophos, Cisco Umbrella, and Qualys Ensure network security and infrastructure hardening across the organization Provide security support for Azure Cloud environments Work alongside IT and Infrastructure teams to ensure security best practices are followed Assist in implementing security policies and frameworks Key Requirements Strong experience in networking, core infrastructure and security Ideally have hands-on experience with QRadar, Sophos, Cisco Umbrella and Qualys Ability to remediate security issues from penetration testing reports Understanding of security operations and incident response Experience working with outsourced SOCs Good knowledge of threat detection, vulnerability management and compliance

Telecoms Account Manager Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in Stafford. As an Account Manager, you'll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients. As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling) This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities. Responsibilities include; Build and maintain strong relationships with their existing clients. Exceed expectations with a personable and proactive approach. Develop proposals that encompass the customers' needs and objectives Build a strong pipeline based on Identifying opportunities with existing clients. Becoming an industry expert, empathising, and relating to your customer's needs. Work alongside other departments to ensure end-to-end service Becoming a trusted business advisor with your customers. Experience/Qualifications: Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment. Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider. Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.) A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential. Hybrid - 1 day per week needed in their Stafford office. Paying up to 50k basic with double OTE Must be eligible to work in the UK.

Junior Sales Support Executive We're currently seeking a motivated and detail-oriented Sales Support Executive who is committed to delivering exceptional products and services to clients. If you thrive in a fast-paced environment, have a passion for sales, and enjoy supporting a high-performing team, this could be the perfect opportunity for you. Be part of a thriving, profitable company with ambitious growth plans. Enjoy the stability of a SaaS business that has been successful for the past decade, without the risks associated with start-ups. You'll benefit from an open door policy, an open plan office, and a supportive, social team environment. Private healthcare and other great perks are included, and you'll contribute to a company set to double or triple in size over the next 5-10 years. Key Responsibilities: Assist the sales team with day-to-day administrative tasks and coordination of sales activities. Prepare and process sales quotes, proposals, and contracts. Manage customer inquiries, provide product information, and resolve issues in a timely and professional manner. Track and update sales data, maintain accurate records, and ensure that sales targets are met. Collaborate with internal departments to ensure smooth order processing and delivery. Assist in the preparation of sales presentations and reports. Organise meetings, prepare agendas. Stay up-to-date on product offerings and industry trends to provide accurate information to clients. Key Requirements: Proven experience in a sales support or administrative role (preferred). Strong organisational and time management skills with the ability to manage multiple tasks simultaneously. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with CRM software and sales tracking tools (preferred). Ability to work effectively both independently and as part of a team. Positive attitude, proactive approach, and a keen attention to detail. Someone who is keen to develop a career in Account Management. Paying between 25- 30k Hybrid working 3-days in Basingstoke

1st Line Support Engineer - IT Managed Services A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service. Responsibilities: Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents Answer service desk calls and log tickets on their PSA (Professional Services Automation software) Provide regular and clear communication with customers regarding ticket status and expected resolution times. Produce and maintain accurate technical documentation Assist with the deployment of client and internal projects when required Requirements: Previous experience working within a 1st Line role, ideally within an IT Services environment Posses excellent customer service skills, with the ability to break down technical terms Excellent troubleshooting, analytical and problem solving skills Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. Basic hardware knowledge In return, they are offering 26,000 - 30,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications. Standard office hours (Office location - Central London) Some flexibility to work from home

2nd Line Technical Support Analyst An exciting opportunity has arisen with a leading Managed Services Provider based in Leeds. This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses. You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs. Role Responsibilities: - Offer a high level of support to a variety of clients, assisting with 2nd line technical issues - Ensure incidents are resolved in line with SLAs - Escalate any unresolved issues to 3rd Line support - Ensure internal documentation is developed and maintained - Develop technical knowledge, have a desire to learn and progress your technical career. Eventually taking on further responsibilities Role Requirements: - Previous experience working in an MSP environment - Experience in a 1st/2nd line technical support role - Cisco Networking knowledge - Switches / routers / firewalls - VoIP telephony solutions - Knowledge of virtualisation, storage solutions - Knowledge around server technologies - AD / Exchange / Citrix Although the suitable candidate does not have to be an expert in each area, it is highly beneficial to have an understanding and willingness to progress in these areas. In return, our client is offering a competitive basic of up to 30k DoE + benefits. Hours of work: Monday to Thursday 9am-5:30pm Friday 9am-3:30pm

2nd Line Network Engineer Office based near Huddersfield (With the opportunity of flexible working after probation 3-6 months) Context Recruitment are excited to offer an opportunity to join a leading IT service provider as a 2nd Line Network Engineer. The successful candidate will be responsible for providing advanced network support, troubleshooting complex issues, and ensuring the stability and efficiency of our network infrastructure. This privately-owned IT service provider is a business of the year winner and have an excellent reputation for providing a broad range of products and services across Telephony, Data Connectivity & Mobile to both direct and indirect customers. It is expected that this role will allow you to further your knowledge and further up-skill extremely quickly due to the very wide range of complex infrastructure environments you will encounter. What you'll need: Strong technical support experience, ideally within a Service Provider environment. Relevant Cisco qualifications; minimum CCNA (or equivalent experience) Full understanding of the TCP/IP protocol stack with experience working with IPv4 and IPv6. Experience working with and provisioning MPLS networks, including L2/L3 VPN and traffic engineering, OSPF, BGP, and QoS on Cisco networks Experience in the troubleshooting and configuration of Cisco network equipment Excellent communications / customer service skills and experience liaising directly with customers, vendors, service providers and suppliers. Comfortable working independently on projects and support issues While not a requirement, experience configuring / troubleshooting Cisco and/or Fortigate Firewalls would be of benefit. Paying up to 35k with benefits

Data Solution Architect A dynamic and innovative Cloud & Data consultancy that is at the forefront of digital transformation are looking for an experienced Data Architect to join their forever growing Professional Services team. Their mission is to empower businesses with cutting-edge data solutions that drive efficiency, innovation, and growth. With a strong focus on customer satisfaction, they deliver tailored solutions that meet the unique needs of their broad range of enterprise scale clients. Their team of experts is dedicated to staying ahead of industry trends and leveraging the latest technologies to provide exceptional service. Key Responsibilities: Design and implement scalable, secure, and high-performance data solutions on the Azure platform. Collaborate with clients to understand their data requirements and deliver tailored solutions. Lead data architecture projects, ensuring best practices and standards are followed. Integrate data from various sources to create comprehensive data solutions. Provide technical expertise and guidance to development teams. Ideal Candidate: Deep knowledge and significant experience in delivering Big Data architecture and design solutions, specifically Azure Extensive experience with Azure data services (e.g., Azure SQL, Azure Data Lake, Azure Databricks). Strong understanding of data architecture principles and best practices. Proficient in data integration and ETL processes. Excellent problem-solving skills and ability to work independently. Strong communication and collaboration skills. An understanding of and/or experience in Infrastructure as Code (IaC), CI/CD (ADO) and cloud services (IaaS, SaaS, PaaS).would be desirable. Remote based. Paying up to 90k + benefits. Must be eligible to work in the UK.

Cyber Security Engineer - London Up to 70,000 PA A leading, acquisitive, 500m turnover construction engineering business (with revenues expected to double in the coming years) is seeking an experienced SecOps Engineer to act as a point of contact for security matters across a rapidly expanding enterprise. The business is undergoing a significant period of digital transformation and growth; genuine opportunity to have significant input and influence into the shape and future of the business by being a part of vital security initiatives. This role is crucial in ensuring the security and integrity of the businesses IT infrastructure by working closely with an outsourced SOC and a small internal security team. Reporting to directly to the SecOps Manager, you'll play a key role in securing systems, remediating vulnerabilities and responding to security incidents. Key Responsibilities Collaborate with outsourced SOC to manage security incidents and alerts Investigate and remediate issues identified in penetration tests Work on Incident Response processes and plans to improve organisational security resilience Maintain and optimise security tools, including QRadar, Sophos, Cisco Umbrella, and Qualys Ensure network security and infrastructure hardening across the organization Provide security support for Azure Cloud environments Work alongside IT and Infrastructure teams to ensure security best practices are followed Assist in implementing security policies and frameworks Key Requirements Strong experience in networking, core infrastructure and security Ideally have hands-on experience with QRadar, Sophos, Cisco Umbrella and Qualys Ability to remediate security issues from penetration testing reports Understanding of security operations and incident response Experience working with outsourced SOCs Good knowledge of threat detection, vulnerability management and compliance

HR Systems Administrator - Up to 50,000 PA London - hybrid working A leading and public facing organisation is seeking a highly skilled professional to maintain, develop, and support HR information systems, ensuring they meet the needs of the business. If you thrive on data analytics, system management, and driving improvements in HR technology, this could be the perfect role for you! You will be responsible for ensuring that HR systems are fully optimised and that key workforce data is accurately maintained and reported. Acting as the HR system superuser, you will provide guidance, training, and support to stakeholders across the business. You will also play a key role in HR data analytics, generating reports, identifying trends, and supporting business decision-making. Key Responsibilities: Support the continued development and integration of HR systems, ensuring maximum efficiency. Lead on system updates, modifications, and enhancements. Automate HR processes to improve efficiency and accuracy. Ensure system security and GDPR compliance. Provide user training and support to HR and payroll teams. Produce and analyse workforce data and reports to support business decisions. Identify trends and gaps in data, providing insights and recommendations. Ensure compliance with GDPR in all data-related activities. Generate reports on key HR metrics such as headcounts, turnover, retention, and absence data. Requirements: Proven experience working with iTrent and Business Objects Strong knowledge of Power BI Experience with Empactis would be highly beneficial Strong data management skills - ability to extract, analyse, and present data. Advanced Excel skills, including pivot tables and V-lookups. Experience as a system superuser and first point of contact for troubleshooting. Ability to train and support colleagues in system usage. Excellent attention to detail and ability to manage multiple tasks to deadlines. A proactive, innovative mindset with a passion for continuous improvement. In return, our client is offering a competitive salary of up to 50,000 PA plus numerous excellent benefits (industry leading pension scheme, free/discounted public transport travel and much more).

Content Marketing Manager - B2B Basingstoke - Hybrid with 3 days per week in the office Are you a data-driven, growth-minded individual with a knack for storytelling and a passion for content marketing? We are seeking an experienced Content Marketing Manager to join our client and help create and optimise content across multiple channels. This role is perfect for someone who understands what makes audiences engage and act upon content marketing collateral. Be part of a thriving, profitable company with ambitious growth plans. Enjoy the stability of a SaaS business that has been successful for the past decade, without the risks associated with start-ups. You'll benefit from an open door policy, an open plan office, and a supportive, social team environment. Private healthcare and other great perks are included, and you'll contribute to a company set to double or triple in size over the next 5-10 years. Key Responsibilities: Content Creation and Optimisation: Write, edit, and oversee the production of various content types, including web pages, blog articles, case studies, video scripts, and social media posts. Ensure all content aligns with SEO best practices and is optimised for search engines. Monitor content performance and make data-driven adjustments to improve engagement and conversion. Identify content gaps and opportunities to engage new and existing audiences. Maintain a consistent tone, voice, and style across all content, and ensure others adhere to these standards by providing guidance and enforcing brand guidelines. Customer Research: Analyse customer reviews and feedback to gain an understanding. Conduct customer research interviews to gain better insights on why people use our platform. Continual Learning & Personal Growth: Actively seek out best practices and new approaches to content marketing. Bring new ideas and techniques to continually improve performance. Workload Management: Develop and maintain a content calendar to ensure consistent publishing across platforms. Collaborate with our cross-functional team to produce high-quality content. Proactively manage content creation, editing, and approval processes. Knowledge, Skills, and Experience Required: Qualifications & Skills: Bachelor's degree in Marketing, Communications, Journalism, or a related field. Proven experience as a Content Creator, Content Marketing Executive, Content Manager, or similar role. Exceptional writing, editing, and storytelling skills. Analytical mindset with experience using tools like Google Analytics, SEMrush, or similar platforms. Strong understanding of SEO principles and content marketing best practices. Excellent project management and organizational skills. Experience in the B2B industry. If you are passionate about content marketing and ready to make a significant impact, we want to hear from you! Apply now!

Telecoms Account Manager Context IT are seeking a driven, customer focused Account Manager for our Telecommunications Provider client based in London. As an Account Manager, you'll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients. As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling) This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities. Responsibilities include; Build and maintain strong relationships with their existing clients. Exceed expectations with a personable and proactive approach. Develop proposals that encompass the customers' needs and objectives Build a strong pipeline based on Identifying opportunities with existing clients. Becoming an industry expert, empathising, and relating to your customer's needs. Work alongside other departments to ensure end-to-end service Becoming a trusted business advisor with your customers. Experience/Qualifications: Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment. Experienced managing both Enterprise and SME clients within a Telecom/Connectivity provider. Knowledge of Connectivity and/or Contact Centres would be hugely beneficial (Broadband/Ethernet, MPLS, WAN, LAN, VoIP, SIP, Gamma Horizon, 3CX, NFON, 8x8, Genesys Cloud etc.) A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential. Hybrid - 1 day per week needed in their London office. Paying up to 50k basic with double OTE Must be eligible to work in the UK.