Sales - Digital Customer Success & Consultancy Title Customer Success Manager Contract type QA Ltd Permanent Job advert Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services What We'll Do For You! And what can we offer you? Competitive salary with a significant bonus 3 full training days from a wide range of courses 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Work with some of the biggest brands there are! At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
Jun 16, 2025
Full time
Sales - Digital Customer Success & Consultancy Title Customer Success Manager Contract type QA Ltd Permanent Job advert Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services What We'll Do For You! And what can we offer you? Competitive salary with a significant bonus 3 full training days from a wide range of courses 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Work with some of the biggest brands there are! At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
Sales - Digital Customer Success & Consultancy Title Customer Success Manager Contract type QA Ltd Permanent Job advert Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services What We'll Do For You! And what can we offer you? Competitive salary with a significant bonus 3 full training days from a wide range of courses 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Work with some of the biggest brands there are! At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
Jun 16, 2025
Full time
Sales - Digital Customer Success & Consultancy Title Customer Success Manager Contract type QA Ltd Permanent Job advert Role: Customer Success Manager Location: London Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge. Key Responsibilities: You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. About you: We are ideally looking for someone who has a solid track record in account management, customer success or sales ideally within the tech or education industry Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include the senior leadership team, Sales/New Business, Product, and Marketing Knowledge of consultative sales techniques, competitor landscape, managed services What We'll Do For You! And what can we offer you? Competitive salary with a significant bonus 3 full training days from a wide range of courses 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Work with some of the biggest brands there are! At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
Deputy Head of Quality Assurance, London or Birmingham or Manchester Talent pool Academic - HE - Academic Group Quality Title Deputy Head of Quality Assurance, London or Birmingham or Manchester Contract type QA HE Ltd Permanent Job advert Deputy Head of Quality Assurance within HIGHER EDUCATION Location: Birmingham OR Manchester OR London (Rosebery Avenue) Type: Hybrid & mainly at home working with ad hoc travel as required Do you have experience within the education sector, ideally managing a small team and dealing with all aspects of OfS regulations (the Office for Students Regulator) and quality assurance matters? About our role: You will work closely with the Director of Quality Assurance. Our role is instrumental to ensuring adherence to the highest standards of educational excellence. Collaborating with colleagues in the Quality & Academic Teams, you will develop and implement robust quality assurance policies and procedures to uphold regulatory requirements and accreditation standards. Through meticulous data analysis and reporting, you will provide insights to drive continuous improvement initiatives across academic programmes, services, and processes. You will have sound knowledge of quality assurance matters, attend committee meetings, take minutes, and follow up on agenda items related to student matters. You will work closely with university partners and awarding bodies, advising internal teams on relevant matters. Key responsibilities: Gathering information; quantitative and qualitative data on departments, systems, or processes and evaluating performance against criteria. Assist with developing QAHE's Management and Governance arrangements in line with OfS principles. Oversee quality assurance procedures across QAHE's university partners, including annual monitoring, external examiner responses, and student engagement. Work with the Director on reviews with regulators such as OfS, QAA, BAC, and BC. Advise staff on maintaining and enhancing academic quality and standards, including regulatory frameworks. Deputise for the Director of Quality Assurance as required. About QA Higher Education: We support students preparing for undergraduate study, working professionals, and career changers to access outstanding higher education. Our partner universities offer courses from foundation programs to postgraduate degrees in areas like Accountancy, Business, Computing, Cybersecurity, Digital Marketing, Events Management, Project Management, and Web Development, delivered in city centre locations. Additional information: What We'll Do For You! Apply now - simply hit the apply button. At QA, our mission is to help everyone find their place in the world. We celebrate diversity and are committed to equal opportunity employment. The successful candidate will be required to undertake a DBS Check. We look forward to hearing from you!
Jun 14, 2025
Full time
Deputy Head of Quality Assurance, London or Birmingham or Manchester Talent pool Academic - HE - Academic Group Quality Title Deputy Head of Quality Assurance, London or Birmingham or Manchester Contract type QA HE Ltd Permanent Job advert Deputy Head of Quality Assurance within HIGHER EDUCATION Location: Birmingham OR Manchester OR London (Rosebery Avenue) Type: Hybrid & mainly at home working with ad hoc travel as required Do you have experience within the education sector, ideally managing a small team and dealing with all aspects of OfS regulations (the Office for Students Regulator) and quality assurance matters? About our role: You will work closely with the Director of Quality Assurance. Our role is instrumental to ensuring adherence to the highest standards of educational excellence. Collaborating with colleagues in the Quality & Academic Teams, you will develop and implement robust quality assurance policies and procedures to uphold regulatory requirements and accreditation standards. Through meticulous data analysis and reporting, you will provide insights to drive continuous improvement initiatives across academic programmes, services, and processes. You will have sound knowledge of quality assurance matters, attend committee meetings, take minutes, and follow up on agenda items related to student matters. You will work closely with university partners and awarding bodies, advising internal teams on relevant matters. Key responsibilities: Gathering information; quantitative and qualitative data on departments, systems, or processes and evaluating performance against criteria. Assist with developing QAHE's Management and Governance arrangements in line with OfS principles. Oversee quality assurance procedures across QAHE's university partners, including annual monitoring, external examiner responses, and student engagement. Work with the Director on reviews with regulators such as OfS, QAA, BAC, and BC. Advise staff on maintaining and enhancing academic quality and standards, including regulatory frameworks. Deputise for the Director of Quality Assurance as required. About QA Higher Education: We support students preparing for undergraduate study, working professionals, and career changers to access outstanding higher education. Our partner universities offer courses from foundation programs to postgraduate degrees in areas like Accountancy, Business, Computing, Cybersecurity, Digital Marketing, Events Management, Project Management, and Web Development, delivered in city centre locations. Additional information: What We'll Do For You! Apply now - simply hit the apply button. At QA, our mission is to help everyone find their place in the world. We celebrate diversity and are committed to equal opportunity employment. The successful candidate will be required to undertake a DBS Check. We look forward to hearing from you!
Sales - Digital Customer Success & Consultancy Title Junior Customer Success Manager Contract type QA Ltd Permanent Job advert Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers' business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at Vacancy location Location UK, Other, UK Job Description Attachment Job Description Attachment Junior Customer Success Manager.docx (97 Kb)
Jun 04, 2025
Full time
Sales - Digital Customer Success & Consultancy Title Junior Customer Success Manager Contract type QA Ltd Permanent Job advert Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers' business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at Vacancy location Location UK, Other, UK Job Description Attachment Job Description Attachment Junior Customer Success Manager.docx (97 Kb)
Administrator within our Income Team, London Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team? Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You'll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You'll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You'll be managing instalment plans and ensuring timely payment collections. You'll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate will be required to undertake a basic DBS check. We look forward to hearing from you!
Jun 04, 2025
Full time
Administrator within our Income Team, London Fulltime & Permanent Opportunity working on campus. About our role: Do you have excellent customer service & admin skills? Are you a recent Graduate or Administrator looking for a new and challenging opportunity within a busy & growing Finance Income team? Your focus: (FULL TRAINING PROVIDED) As administrator within our income team, you will be dealing with external and internal communications via phone and email. You'll have lots of interaction with our students, assisting with high volumes of face-to-face queries and questions, supporting with applications, advising and assisting our customers with the Student Finance England Scheme and general administration. You'll also assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You'll be managing instalment plans and ensuring timely payment collections. You'll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments. In interest in finance would be very desirable, as you will be dealing with student fee payments etc. Bring your experience: Proven high level communication skills. High Level Customer Service Understanding of Microsoft office systems and basic level competency Self-motivated and driven. Versatile and flexible to adapt to new tasks. Calm and composed approach to maintain positive approach in high stress environments. Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate will be required to undertake a basic DBS check. We look forward to hearing from you!
Sales - Digital Customer Success & Consultancy Title Junior Customer Success Manager Contract type QA Ltd Permanent Job advert Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers' business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at Vacancy location Location UK, Other, UK Job Description Attachment Job Description Attachment Junior Customer Success Manager.docx (97 Kb)
Jun 04, 2025
Full time
Sales - Digital Customer Success & Consultancy Title Junior Customer Success Manager Contract type QA Ltd Permanent Job advert Job title: Junior Customer Success Manager Location: London You will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success across client programs in collaboration with the Onboarding & Delivery teams, and taking ownership and responsibility of renewals to meet revenue targets. Job Description: You will manage a portfolio of clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth. You will be required to orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment. You will be required to understand customers' business value drivers, success criteria, and KPIs to develop account plans (actionable blueprints by which the Customer Success, Service Delivery and customers can achieve mutual success). You will also be expected to work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. You will need to embed yourself as a trusted/strategic advisor, advocate for customers and drive continued value of our products and services. About you: Proven track record or working with enterprise customers in sales type roles e.g. Account Management, Customer Success and Sales. A strong customer advocate with the ability and willingness to lead customer relationships and work with them to find solutions to solve business challenges. Strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and the ability to examine, synthesize, and present data to various stakeholders in the correct and compelling form. A highly collaborative work style with the ability to work with and influence cross-functional teams, key partners will include SLT, Sales/New Business, Product, and Marketing About QA: At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. Please find out more about us at Vacancy location Location UK, Other, UK Job Description Attachment Job Description Attachment Junior Customer Success Manager.docx (97 Kb)
Student Recruitment Officer London or Birmingham Talent pool Sales - HE - Recruitment Title Student Recruitment Officer London or Birmingham Contract type QA HE Ltd Permanent Job advert Recruitment Officer Recruiting Students into Higher Education Programmes Brimingham OR London based, hybrid working, with UK travel QA Higher Education Fulltime & Permanent Opportunity About our role: Do you have sales &/or recruitment &/or exceptional customer service experience ideally in the education sector? Would you like to make a difference to potential students by working across different recruitment channels promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities? Our role is hybrid working with travel throughout the UK on a regular basis. Here's some of what's involved: Support Sales Team Leader Home/EU in exceeding sales targets Engage with external clients and support them with any queries Maintain and manage effective business pipeline ensuring daily KPI's are delivered effectively Provide first-class customer service to our students, agents/representatives and partners Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. interviews, outstanding docs, English tests Provide and maintain agreed turnaround times to our agents, students and client services Go the extra mile to help students to finish applications within given deadlines Self-manage student pipelines within KPIs and SLAs Bring your experience: Confident and strong sense of direction Self-motivated Ambition to succeed and exceed expectations Ability to think outside the box Constructive approach to problem-solving A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now - here's how! Simply hit the apply button. At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you!
Feb 12, 2025
Full time
Student Recruitment Officer London or Birmingham Talent pool Sales - HE - Recruitment Title Student Recruitment Officer London or Birmingham Contract type QA HE Ltd Permanent Job advert Recruitment Officer Recruiting Students into Higher Education Programmes Brimingham OR London based, hybrid working, with UK travel QA Higher Education Fulltime & Permanent Opportunity About our role: Do you have sales &/or recruitment &/or exceptional customer service experience ideally in the education sector? Would you like to make a difference to potential students by working across different recruitment channels promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities? Our role is hybrid working with travel throughout the UK on a regular basis. Here's some of what's involved: Support Sales Team Leader Home/EU in exceeding sales targets Engage with external clients and support them with any queries Maintain and manage effective business pipeline ensuring daily KPI's are delivered effectively Provide first-class customer service to our students, agents/representatives and partners Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. interviews, outstanding docs, English tests Provide and maintain agreed turnaround times to our agents, students and client services Go the extra mile to help students to finish applications within given deadlines Self-manage student pipelines within KPIs and SLAs Bring your experience: Confident and strong sense of direction Self-motivated Ambition to succeed and exceed expectations Ability to think outside the box Constructive approach to problem-solving A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now - here's how! Simply hit the apply button. At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you!
Head of Sales, 12 month Maternity Contract, London OR Birmingham Contract type QA HE Ltd FTC Job advert Head of Sales, QA Higher Education London (preferred) or Birmingham based Hybrid working, Fulltime Maternity Contract minimum 12 months Do you have sales &/or recruitment sales management experience ideally within the education sector? Are you experienced with leading sales teams to reach their potential and be financially rewarded for their (and yours) success? As Head of Agency Sales, you will be working closely with our Chief Recruitment Officer to support marketing and B2B recruitment strategies to ensure our sales teams exceed our student intake targets through both our B2B agency channels. By working across different recruitment channels, your team will be promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities. If you're driven, ambitious, commercial with a hunger to succeed come join us! You'll have a varied workload, here's a flavour of what's involved: Managing the agency sales teams in regard to people and recruitment targets, ensuring that the B2B agency recruitment channels and team reach and exceed targets. Developing and maintaining relationships with internal and external stakeholders. Developing and identifying new business opportunities. Identifying and addressing potential challenges and suggesting prompt and efficient solutions. Managing recruitment pipeline whilst liaising and maintaining good working relationships with all key cross-functional internal departments. Measuring and analysing key performance indicators of the team and developing strategies to improve them. Focusing on how to deliver the medium-term business strategies. Bring your experience: Excellent people management and development skills. Ability to deliver and exceed sales and quality targets. Ability to work in a fast-paced and ever-changing environment. Structured and clear communication skills. High level of business acumen. Track record of success in B2B sales/agency environment. Experience in using a CRM system. Track record of working in a customer-facing environment. Customer service both face-to-face & over the phone. A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
Feb 10, 2025
Full time
Head of Sales, 12 month Maternity Contract, London OR Birmingham Contract type QA HE Ltd FTC Job advert Head of Sales, QA Higher Education London (preferred) or Birmingham based Hybrid working, Fulltime Maternity Contract minimum 12 months Do you have sales &/or recruitment sales management experience ideally within the education sector? Are you experienced with leading sales teams to reach their potential and be financially rewarded for their (and yours) success? As Head of Agency Sales, you will be working closely with our Chief Recruitment Officer to support marketing and B2B recruitment strategies to ensure our sales teams exceed our student intake targets through both our B2B agency channels. By working across different recruitment channels, your team will be promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities. If you're driven, ambitious, commercial with a hunger to succeed come join us! You'll have a varied workload, here's a flavour of what's involved: Managing the agency sales teams in regard to people and recruitment targets, ensuring that the B2B agency recruitment channels and team reach and exceed targets. Developing and maintaining relationships with internal and external stakeholders. Developing and identifying new business opportunities. Identifying and addressing potential challenges and suggesting prompt and efficient solutions. Managing recruitment pipeline whilst liaising and maintaining good working relationships with all key cross-functional internal departments. Measuring and analysing key performance indicators of the team and developing strategies to improve them. Focusing on how to deliver the medium-term business strategies. Bring your experience: Excellent people management and development skills. Ability to deliver and exceed sales and quality targets. Ability to work in a fast-paced and ever-changing environment. Structured and clear communication skills. High level of business acumen. Track record of success in B2B sales/agency environment. Experience in using a CRM system. Track record of working in a customer-facing environment. Customer service both face-to-face & over the phone. A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
Are you the next IT superstar looking to kickstart your career in a large Scottish Charity? If so then we would love to hear from you! The James Hutton Institute have a vision to be at the forefront of innovative and transformative science for sustainable management of land, crop and natural resources that supports thriving communities. To help with their mission they are on the hunt for an IT Service Desk Apprentice to join their family in Dundee. Your main duty will be to provide front line IT support, which means you'll be the first person the users of their service turn to. Their existing team are renowned for the level of support they provide and the friendly way they engage with the people we support. As an IT Service Desk apprentice, you will work in the IT Service where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout your apprenticeship and be given all the necessary tools that other IT team members use. You will work as part of team of IT Technicians to provide IT services to a business of circa 600 employees. You will be assigned an IT Mentor to help you at every stage of your apprenticeship. *Working with a Senior IT Support Analyst you will be able to learn and develop your skills in IT alongside your studies. You will do this by: * * Solving IT and application incidents in line with Standard operating procedures (SOPs) Log and manage incidents and service requests * Fix first line support issues over the phone * Be involved with hands on hardware fault and request resolution * Perform testing on new equipment and ensure ready for end user * Set up new starters to the business on the many company platforms * AD, Email, WebEx, Telephone system etc * Set up and moves of IT equipment * Participate in regular IT meetings and bring fresh ideas to existing processes * Work as part of a team to provide an end-to-end IT Service As part of your apprenticeship, in Year 1 you will work towards an SCQF Level 6 Diploma in IT & Telecommunications, with the option to progress to Level 8 in Year 2. * You will be provided time for study during your working hours and also attend classroom training (virtually) which is relevant to your job role. *Key Skills Required: * * Good Communication * Good Customer Service * Well Presented and Punctual * Conscientious and with the ability to work well with a team * Ability to prioritise tasks effectively with a high level of attention to detail * Desirable Skills include: Knowledge of PC Hardware & Software (Windows 7/10) * Knowledge of Mobile Phone Hardware & Software (Apple & Android) A * Any IT Experience *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £13,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Dec 04, 2021
Full time
Are you the next IT superstar looking to kickstart your career in a large Scottish Charity? If so then we would love to hear from you! The James Hutton Institute have a vision to be at the forefront of innovative and transformative science for sustainable management of land, crop and natural resources that supports thriving communities. To help with their mission they are on the hunt for an IT Service Desk Apprentice to join their family in Dundee. Your main duty will be to provide front line IT support, which means you'll be the first person the users of their service turn to. Their existing team are renowned for the level of support they provide and the friendly way they engage with the people we support. As an IT Service Desk apprentice, you will work in the IT Service where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout your apprenticeship and be given all the necessary tools that other IT team members use. You will work as part of team of IT Technicians to provide IT services to a business of circa 600 employees. You will be assigned an IT Mentor to help you at every stage of your apprenticeship. *Working with a Senior IT Support Analyst you will be able to learn and develop your skills in IT alongside your studies. You will do this by: * * Solving IT and application incidents in line with Standard operating procedures (SOPs) Log and manage incidents and service requests * Fix first line support issues over the phone * Be involved with hands on hardware fault and request resolution * Perform testing on new equipment and ensure ready for end user * Set up new starters to the business on the many company platforms * AD, Email, WebEx, Telephone system etc * Set up and moves of IT equipment * Participate in regular IT meetings and bring fresh ideas to existing processes * Work as part of a team to provide an end-to-end IT Service As part of your apprenticeship, in Year 1 you will work towards an SCQF Level 6 Diploma in IT & Telecommunications, with the option to progress to Level 8 in Year 2. * You will be provided time for study during your working hours and also attend classroom training (virtually) which is relevant to your job role. *Key Skills Required: * * Good Communication * Good Customer Service * Well Presented and Punctual * Conscientious and with the ability to work well with a team * Ability to prioritise tasks effectively with a high level of attention to detail * Desirable Skills include: Knowledge of PC Hardware & Software (Windows 7/10) * Knowledge of Mobile Phone Hardware & Software (Apple & Android) A * Any IT Experience *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £13,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Our client is a leading IT company based in Erskine. As an apprentice you will gain valuable experience as well as a Level 6 Diploma in Digital Applications. Erskine Campus has easy, free parking, just off the M8 and Erskine Bridge, with a free gym, great canteen, and costa carts. Manpower are working in partnership with a leading IT Client based in Erskine and are looking to recruit an IT Sales Apprentice to join the team. The role of the IT Sales Apprentice will be to contact potential customers and identify new business opportunities for IT projects. There is no cold calling involved as you are following up on requests from potential customers. Your personality, influencing skills and training will turn potential sales into real sales! This means commission on top of your base salary. No technical knowledge is required as full training on products is provided regularly to ensure you have the confidence and support needed to succeed! You should be an outgoing individual who enjoys speaking to a range of people on the telephone. Good communication and relationship building skills are essential for this role. The team is friendly, open and encourages development. You should have a passion for learning and be eager to kickstart a career in sales. *Key Responsibilities: * * Build an in depth knowledge of our clients products and IT solutions including Enterprise technology * Speaking to customers to understand their IT requirements and working with the sales team to generate revenue * Event Management * Follow up on events and drive awareness and interest of IT solutions * Data Enhancement * Maintain and build accurate and insightful customer records on CRM database, capturing key contacts within an organisation and updating customer install base and profile *Key Skills Required: * * Competent in MS Word, Excel, Outlook, PowerPoint * Outgoing personality * Ability to work towards to deadlines * Personal confidence and motivation * Good communication skills * Effective time management * Work as part of a team * The ideal candidate will have a strong interest in technology and future career in sales *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £14,000.00 per year Schedule: * Monday to Friday Work remotely: * No
Dec 04, 2021
Full time
Our client is a leading IT company based in Erskine. As an apprentice you will gain valuable experience as well as a Level 6 Diploma in Digital Applications. Erskine Campus has easy, free parking, just off the M8 and Erskine Bridge, with a free gym, great canteen, and costa carts. Manpower are working in partnership with a leading IT Client based in Erskine and are looking to recruit an IT Sales Apprentice to join the team. The role of the IT Sales Apprentice will be to contact potential customers and identify new business opportunities for IT projects. There is no cold calling involved as you are following up on requests from potential customers. Your personality, influencing skills and training will turn potential sales into real sales! This means commission on top of your base salary. No technical knowledge is required as full training on products is provided regularly to ensure you have the confidence and support needed to succeed! You should be an outgoing individual who enjoys speaking to a range of people on the telephone. Good communication and relationship building skills are essential for this role. The team is friendly, open and encourages development. You should have a passion for learning and be eager to kickstart a career in sales. *Key Responsibilities: * * Build an in depth knowledge of our clients products and IT solutions including Enterprise technology * Speaking to customers to understand their IT requirements and working with the sales team to generate revenue * Event Management * Follow up on events and drive awareness and interest of IT solutions * Data Enhancement * Maintain and build accurate and insightful customer records on CRM database, capturing key contacts within an organisation and updating customer install base and profile *Key Skills Required: * * Competent in MS Word, Excel, Outlook, PowerPoint * Outgoing personality * Ability to work towards to deadlines * Personal confidence and motivation * Good communication skills * Effective time management * Work as part of a team * The ideal candidate will have a strong interest in technology and future career in sales *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £14,000.00 per year Schedule: * Monday to Friday Work remotely: * No
At the RAD Hotel Group, we are passionate about 'hospitality' and have the energy to define what that word means. We thrive off of new ideas and as an independent business, have the ability to make real changes. To put it simply, we want to make a difference to our guests experience in a way that they'll want to return and bring a friend. We do this by making staff and customers alike feel valued. If we can put a smile on someone's face then we are satisfied. An amazing opportunity has arisen to join RAD Hotel Group in a IT Assistant Apprenticeship. This is a great way for someone to make their first step in the world of IT and to start their career. Looking for someone good written and verbal communication skills and an interest in IT. *Key Responsibilities: * * Answering calls on helpdesk * Password resets * Support the IT Infrastructure Manager to handle the day to day user requests from service desk system, Ticketing & Installations and Upgrades * Able to gain experience in Microsoft systems, Linux, VoIP and computer networking * Driving license required as you may need to travel to different sites. *Key Skills Required: * * Excellent communication skills, both written and verbal * Good listening skills * Good organisation skills and be willing to learn * Driving license * Interest in IT Job Types: Full-time, Apprenticeship Salary: £9,000.00-£12,700.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Dec 04, 2021
Full time
At the RAD Hotel Group, we are passionate about 'hospitality' and have the energy to define what that word means. We thrive off of new ideas and as an independent business, have the ability to make real changes. To put it simply, we want to make a difference to our guests experience in a way that they'll want to return and bring a friend. We do this by making staff and customers alike feel valued. If we can put a smile on someone's face then we are satisfied. An amazing opportunity has arisen to join RAD Hotel Group in a IT Assistant Apprenticeship. This is a great way for someone to make their first step in the world of IT and to start their career. Looking for someone good written and verbal communication skills and an interest in IT. *Key Responsibilities: * * Answering calls on helpdesk * Password resets * Support the IT Infrastructure Manager to handle the day to day user requests from service desk system, Ticketing & Installations and Upgrades * Able to gain experience in Microsoft systems, Linux, VoIP and computer networking * Driving license required as you may need to travel to different sites. *Key Skills Required: * * Excellent communication skills, both written and verbal * Good listening skills * Good organisation skills and be willing to learn * Driving license * Interest in IT Job Types: Full-time, Apprenticeship Salary: £9,000.00-£12,700.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Our ambition is to be strongly recommended by customers for the way we help them achieve their goals. We want to be the preferred route to market for technology providers. People want to join us and stay with us, proud of our reputation, as we learn, earn and have fun. We want to be trusted as an agile and innovative provider of digital technology around the world. Computacenter combines global reach with local expertise. We deliver local services and operate Service Centers and Integration Centers across Europe, South Africa, Asia and the Americas, supporting users in over 70 countries. We are offering an IT Apprenticeship opportunity in the Technical Resource Group (TRG). TRG provides an engineering resource to our customers across the country. Our engineers have knowledge and expertise on a wide range of equipment including laptops, desktops, servers, networking and storage to ensure that we can deploy the best possible technical resource to our customers when they need it. Typically our skills are aligned to Computacenter's preferred IT vendors which include HP, Dell, Microsoft and Lenovo. Engineers will work on a variety of disciplines including installation, deployment, repair and support into the customer and workshop environments. Our programmes will provide you with the challenges; support, training and development opportunities you will need to launch your IT career. *Key Responsibilities: * * Installing, deploying, repairing and supporting our customer with IT equipment * Gain a knowledge and expertise on a wide range of equipment including laptops, desktops, servers, networking and storage to ensure that we can deploy the best possible technical resource to our customers when they need it * Working and gaining skills within Computacenter's preferred vendors products including HP, Dell, Microsoft & Lenovo. * Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. * Document and reports on work completed to ensure compliance with Company and Customer Procedures * Escalate issues in line with company processes to ensure customer demands are met * Provide customer service to internal and external customers to ensure consistent experience *Key Skills Required: * * A real passion and interest in IT * A commitment to building a career with Computacenter * Ability to manage a busy workload with academy based learning * A full driving license Job Types: Full-time, Apprenticeship Salary: £10,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Dec 03, 2021
Full time
Our ambition is to be strongly recommended by customers for the way we help them achieve their goals. We want to be the preferred route to market for technology providers. People want to join us and stay with us, proud of our reputation, as we learn, earn and have fun. We want to be trusted as an agile and innovative provider of digital technology around the world. Computacenter combines global reach with local expertise. We deliver local services and operate Service Centers and Integration Centers across Europe, South Africa, Asia and the Americas, supporting users in over 70 countries. We are offering an IT Apprenticeship opportunity in the Technical Resource Group (TRG). TRG provides an engineering resource to our customers across the country. Our engineers have knowledge and expertise on a wide range of equipment including laptops, desktops, servers, networking and storage to ensure that we can deploy the best possible technical resource to our customers when they need it. Typically our skills are aligned to Computacenter's preferred IT vendors which include HP, Dell, Microsoft and Lenovo. Engineers will work on a variety of disciplines including installation, deployment, repair and support into the customer and workshop environments. Our programmes will provide you with the challenges; support, training and development opportunities you will need to launch your IT career. *Key Responsibilities: * * Installing, deploying, repairing and supporting our customer with IT equipment * Gain a knowledge and expertise on a wide range of equipment including laptops, desktops, servers, networking and storage to ensure that we can deploy the best possible technical resource to our customers when they need it * Working and gaining skills within Computacenter's preferred vendors products including HP, Dell, Microsoft & Lenovo. * Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. * Document and reports on work completed to ensure compliance with Company and Customer Procedures * Escalate issues in line with company processes to ensure customer demands are met * Provide customer service to internal and external customers to ensure consistent experience *Key Skills Required: * * A real passion and interest in IT * A commitment to building a career with Computacenter * Ability to manage a busy workload with academy based learning * A full driving license Job Types: Full-time, Apprenticeship Salary: £10,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Do you love technology? Are you passionate about IT and want to keep up to date with the latest technologies? Daxtra are looking for an apprentice support engineer. Your primary role will be to serve as 1st-line support for our external and internal clients. Troubleshoots and develops technical solutions related to software, services, deployment, configuration and setup errors. Creates timely workarounds and fixes, including information sharing and consultancy, via effective internal and external communication, and follows required procedures in use of systems, and documentation. Escalates issues requiring more in-depth analysis, knowledge and resolutions as appropriate. We are looking for an Apprentice Support Engineer to learn how to provide high quality assistance to our clients. You will learn to diagnose and troubleshoot software and service problems and help our clients install, configure and use our applications and programs. Support Engineer responsibilities include identifying software, configuration issues and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical documentation. You're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority. Ultimately, you will be a person the customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. As an apprentice, we are expecting individuals that are keen to learn and expand their knowledge and career prospects by working and learning inside a professional, and progressive software and services company. We are a Supportive organisation dedicated to the development of staff, Dress down culture, very friendly and relaxed offices with free parking and on excellent bus routes. You will gain an apprenticeship - IT Professional SCQF Level 6 *Key Responsibilities: * * Research and identify solutions to software and service issues * Diagnose and troubleshoot technical issues, including deployment, configuration and setup * Ask targeted questions to quickly understand the root of the problem * Track issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to clients * Refer to internal systems or external resources to provide accurate solutions * Ensure all issues are properly logged and documented * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports * Document technical knowledge in the form of notes and manuals *Key Skills Required: * * A basic grounding in Computers and Technology from education or hobbyist computing Relevant interest and working knowledge of computers and software * Excellent problem-solving and communication skills * Exposure to any of (Linux, MySQL, Perl, Javascript, Java or Database systems) an advantage * Good Maths and English grades * Excellent written and oral communication * Sense of when to escalate a problem, or ask for assistance * Problem solving and follow through, can think outside the box * Pragmatic and thorough * Maintain friendly and professional relationships with clients and colleagues Job Type: Full-time Salary: £11,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
Dec 03, 2021
Full time
Do you love technology? Are you passionate about IT and want to keep up to date with the latest technologies? Daxtra are looking for an apprentice support engineer. Your primary role will be to serve as 1st-line support for our external and internal clients. Troubleshoots and develops technical solutions related to software, services, deployment, configuration and setup errors. Creates timely workarounds and fixes, including information sharing and consultancy, via effective internal and external communication, and follows required procedures in use of systems, and documentation. Escalates issues requiring more in-depth analysis, knowledge and resolutions as appropriate. We are looking for an Apprentice Support Engineer to learn how to provide high quality assistance to our clients. You will learn to diagnose and troubleshoot software and service problems and help our clients install, configure and use our applications and programs. Support Engineer responsibilities include identifying software, configuration issues and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical documentation. You're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority. Ultimately, you will be a person the customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. As an apprentice, we are expecting individuals that are keen to learn and expand their knowledge and career prospects by working and learning inside a professional, and progressive software and services company. We are a Supportive organisation dedicated to the development of staff, Dress down culture, very friendly and relaxed offices with free parking and on excellent bus routes. You will gain an apprenticeship - IT Professional SCQF Level 6 *Key Responsibilities: * * Research and identify solutions to software and service issues * Diagnose and troubleshoot technical issues, including deployment, configuration and setup * Ask targeted questions to quickly understand the root of the problem * Track issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to clients * Refer to internal systems or external resources to provide accurate solutions * Ensure all issues are properly logged and documented * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports * Document technical knowledge in the form of notes and manuals *Key Skills Required: * * A basic grounding in Computers and Technology from education or hobbyist computing Relevant interest and working knowledge of computers and software * Excellent problem-solving and communication skills * Exposure to any of (Linux, MySQL, Perl, Javascript, Java or Database systems) an advantage * Good Maths and English grades * Excellent written and oral communication * Sense of when to escalate a problem, or ask for assistance * Problem solving and follow through, can think outside the box * Pragmatic and thorough * Maintain friendly and professional relationships with clients and colleagues Job Type: Full-time Salary: £11,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
SW Global Resourcing are currently seeking an ambitious individual keen to kick start a fast paced career in HR. The growing company based next to Barnhill train station are looking to expand their already strong team. Being strong believers of growing from within, the opportunities for career progression are endless and this role can be the facilitator for a long and exciting career. The successful candidates will be working in a busy office environment completing a variety of tasks related to supporting the business within the HR department. They are looking for someone who is eager to learn and keen to develop themselves, not only as a worker but as an individual to establish a successful career within the business. If this opportunity sounds like it is something for you, apply now and express your interest. \*Early finish every Friday and Career progression within HR through completing HR based qualifications\* *Key Responsibilities: * * Processing invoices using finance system * Provide lunch break reception cover and take responsibility for collating and distributing all incoming mail * Update our HR CASCADE System with daily attendance, filling and ensuring accurate records are maintained for all staff * Manage the company authorised drivers' database to ensure that all documentation is uploaded, in date and highlight any discrepancies with relevant department and procurement. * Assist in the management of all new start processes including but not limited to checking new start documentation, liaise with operations and enter onto Cascade and process for payroll * Administer and update the Company Training Record Database uploading of all non-Sentinel cards and qualifications and produce on request individual training records and recovery of expenditure. * To carry out any other reasonable duties as requested commensurate with your skills, knowledge and ability in the interests of the business * Wide use of MS Word, Excel, Access, Outlook, Adobe software to complete day to day task *Key Skills Required: * * Desire and willingness to expand on knowledge of the Microsoft Package * Ability to work well both individually, and as part of team * Good timekeeping * A strong work ethic Strong communication skills * Confident in speaking to others and providing information Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Schedule: * Monday to Friday Experience: * Human Resources: 1 year (preferred) Work remotely: * No
Dec 01, 2021
Full time
SW Global Resourcing are currently seeking an ambitious individual keen to kick start a fast paced career in HR. The growing company based next to Barnhill train station are looking to expand their already strong team. Being strong believers of growing from within, the opportunities for career progression are endless and this role can be the facilitator for a long and exciting career. The successful candidates will be working in a busy office environment completing a variety of tasks related to supporting the business within the HR department. They are looking for someone who is eager to learn and keen to develop themselves, not only as a worker but as an individual to establish a successful career within the business. If this opportunity sounds like it is something for you, apply now and express your interest. \*Early finish every Friday and Career progression within HR through completing HR based qualifications\* *Key Responsibilities: * * Processing invoices using finance system * Provide lunch break reception cover and take responsibility for collating and distributing all incoming mail * Update our HR CASCADE System with daily attendance, filling and ensuring accurate records are maintained for all staff * Manage the company authorised drivers' database to ensure that all documentation is uploaded, in date and highlight any discrepancies with relevant department and procurement. * Assist in the management of all new start processes including but not limited to checking new start documentation, liaise with operations and enter onto Cascade and process for payroll * Administer and update the Company Training Record Database uploading of all non-Sentinel cards and qualifications and produce on request individual training records and recovery of expenditure. * To carry out any other reasonable duties as requested commensurate with your skills, knowledge and ability in the interests of the business * Wide use of MS Word, Excel, Access, Outlook, Adobe software to complete day to day task *Key Skills Required: * * Desire and willingness to expand on knowledge of the Microsoft Package * Ability to work well both individually, and as part of team * Good timekeeping * A strong work ethic Strong communication skills * Confident in speaking to others and providing information Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Schedule: * Monday to Friday Experience: * Human Resources: 1 year (preferred) Work remotely: * No
Cairn Solutions aim to provide customers the highest levels of service at an affordable price. This is achieved by all of their staff being willing to go the extra mile to make sure that our customers feel that our team is a part of their own workforce. They take pride in what they do and like to do it well. Their distinct service divisions can provide you the specialist services required in "Server & Environment Maintenance", "Infrastructure Design & Implementation" and more specialist "Software Application Development & Integration" An exciting opportunity for a confident and enthusiastic person to join Cairn Solutions based in Paisley as a Helpdesk Apprentice. Are you someone who can hit the ground running, be a fast learner and a keen problem solver? Then this is a fantastic opportunity to further you're career in a company that will value and reward your contribution. The main purpose of this role is to support clients with IT needs, which leads to satisfied customers. The second area of the job is to provide excellent customer support to colleagues and clients who contact the helpdesk. This position reports to the Operations Manager initially who in turn reports to the Managing Director. *Key Responsibilities: * * Answering calls in a timely manner and providing consistently excellent customer services. Performing initial triage on all issues and aiming to resolve issues on the initial call Remotely assisting customers via our remote access software * Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues * Logging detailed and accurate information into the ticketing system * Efficiently handling incoming technical support incidents, requests and changes where possible * Communication with the client to keep them updated of the progress and ensuring that customer satisfaction remains high * Escalating tickets as necessary * Taking responsibility for your personal call queue, ensuring that all calls are updated, closed or escalated in a timely fashion *Key Skills Required: * * Excellent communication skill & telephone manner. * Demonstratable knowledge of IT fundamentals. * Good time management. * Excellent organisational skills. * Ability to work under pressure to specific SLA's, to prioritise and multitask. * Methodical with an aptitude for attention to detail * Able to work in a team as well as independently * Adaptable and flexible to changing demands * Full clean driving license * Conduct yourself in a professional manner at all times *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Schedule: * Monday to Friday Work remotely: * No
Dec 01, 2021
Full time
Cairn Solutions aim to provide customers the highest levels of service at an affordable price. This is achieved by all of their staff being willing to go the extra mile to make sure that our customers feel that our team is a part of their own workforce. They take pride in what they do and like to do it well. Their distinct service divisions can provide you the specialist services required in "Server & Environment Maintenance", "Infrastructure Design & Implementation" and more specialist "Software Application Development & Integration" An exciting opportunity for a confident and enthusiastic person to join Cairn Solutions based in Paisley as a Helpdesk Apprentice. Are you someone who can hit the ground running, be a fast learner and a keen problem solver? Then this is a fantastic opportunity to further you're career in a company that will value and reward your contribution. The main purpose of this role is to support clients with IT needs, which leads to satisfied customers. The second area of the job is to provide excellent customer support to colleagues and clients who contact the helpdesk. This position reports to the Operations Manager initially who in turn reports to the Managing Director. *Key Responsibilities: * * Answering calls in a timely manner and providing consistently excellent customer services. Performing initial triage on all issues and aiming to resolve issues on the initial call Remotely assisting customers via our remote access software * Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues * Logging detailed and accurate information into the ticketing system * Efficiently handling incoming technical support incidents, requests and changes where possible * Communication with the client to keep them updated of the progress and ensuring that customer satisfaction remains high * Escalating tickets as necessary * Taking responsibility for your personal call queue, ensuring that all calls are updated, closed or escalated in a timely fashion *Key Skills Required: * * Excellent communication skill & telephone manner. * Demonstratable knowledge of IT fundamentals. * Good time management. * Excellent organisational skills. * Ability to work under pressure to specific SLA's, to prioritise and multitask. * Methodical with an aptitude for attention to detail * Able to work in a team as well as independently * Adaptable and flexible to changing demands * Full clean driving license * Conduct yourself in a professional manner at all times *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Schedule: * Monday to Friday Work remotely: * No
