QA Limited

17 job(s) at QA Limited

QA Limited
Aug 01, 2025
Full time
Programme Leader MSC Business with (Pathways), London Talent pool Academic - HE - Academic Group Learning Title Programme Leader MSC Business with (Pathways), London Contract type QA HE Ltd Permanent Job advert Programme Leader MSC Business with (Pathways) QA Higher Education at Northumbria University LONDON Fulltime & Permanent Opportunity Are you a Programme Leader or perhaps an experienced Senior HE Lecturer in Business, Management or related discipline? Looking for a new challenge in a new academic era - where you can be proud of your contribution and feel rewarded watching our students succeed within your Programme? We have an exciting opportunity to be part of our growing Northumbria University, London campus, we are student centric and very passionate about our contribution to our students and industries future come join us! Your focus: As Programme Leader you'll be responsible for the academic delivery and development of the MSC Business with (Pathways) programme in conjunction with a University Partner. The programme is offered with seven distinctive pathways including, Marketing Management, International Management, Entrepreneurship, Business Analytics, Tourism and Hospitality Management, Financial Management and Human Resource Management. Our compliance and academic standards are set high to deliver an exceptional student experience. Your talent to develop and manage the academic team will ensure we meet and ideally exceed our academic, pastoral and quality assurance targets & standards. The great news is you will still have some opportunity to teach some modules both online and, in the classroom, using our innovative delivery methods and cutting-edge curriculum. Providing guidance and support to your team and our students . your knowledge, powering each students' potential. Bring your experience: Applicants should have teaching experience and must hold a PhD in Business, Management or related subject area or are close to completing their PhD. Applicants with current publications are welcomed. A teaching qualification and membership of the HEA would be distinct advantageous. What we can give you: Opportunity to continue your personal development with our own in-house learning portfolio Chance to work with like-minded academic enthusiasts;ableto share and learn up-to-date theory and best practice, future proofing your expertise. Senior leader mentoring, guidance and support. Experience and exposure of working with leading University Partners Access toinnovativedelivery methods,and exciting course material Time off to support the charities close to your heart. Equal Opportunities: At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate(s) will be required to undertake the basic DBS check Vacancy location Location Job Description Attachment
QA Limited
Jul 31, 2025
Full time
Head of Content Development, London or Birmingham based Talent pool Academic - HE - Management - Academic HE Title Head of Content Development, London or Birmingham based Contract type QA HE Ltd Permanent Job advert Head of Content Development (digital learning) QA Higher Education, London or Birmingham Based, Hybrid Working Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamic Head of Content Development to lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes. As a key member of the Learning & Teaching Faculty, you'll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity. A key part of the role will be leading & motivating our team to ensure all deadlines are achieved. Responsibilities: Lead and manage the Content Development Team and associated third parties. Oversee the creation and publication of teaching materials to meet programme deadlines. Develop and optimise content development processes and project workflows. Collaborate with academic staff to design engaging, pedagogically sound content. Line manage team members and support their professional development. Report to the Deputy Dean and contribute to strategic planning. Experience and Qualifications: Proven leadership in content development and project management. Expertise in designing multi-modal academic content. Strong cross-functional collaboration skills. Experience in higher education (desirable). Pedagogical expertise and digital learning innovation. Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps. Strong attention to detail, creativity, and problem-solving skills. Excellent communication and emotional intelligence. Undergraduate degree in a relevant field (essential). Teaching qualification or HEA Fellowship (essential). Postgraduate qualification in education or edtech (desirable). What we'll do for you We value your learning and development and will provide opportunities to enhance your skills and reach your potential. About QA Higher Education We offer courses ranging from foundation programmes to postgraduate degrees in various subject areas, working with partner universities and delivering in city centre locations. Additional Information Equal Opportunity and Additional Requirements We are an equal opportunity employer committed to diversity. The successful candidate will be required to undertake a basic DBS check.
QA Limited
Jul 29, 2025
Full time
Lecturer / Personal Tutor Maths & Digital Skills, London Talent pool Academic - HE - Academic Group Learning Title Lecturer / Personal Tutor Maths & Digital Skills, London Contract type QA HE Ltd FTC Job advert Lecturer in Maths & Digital Skills (1:1 and small group tuition) Part-time, on campus role 3 days per week, 12 months fixed term contract initially QA Higher Education, London Monday & Tuesday 12:00 - 18:30 and Friday 10:45 - 17:30 Do you have teaching experience in Maths & Digital Skills at UG and PG level. Do you enjoy supporting students on a one-to-one basis, small tutorials and workshops, where you can assist our Higher Education students with their Maths and Digital Skills. Many of our students are from overseas and often our students haven't studied for a few years, both are examples of where your knowledge & academic support will be needed. We have an exciting opportunity to be part of our growing and expanding team.We are student centric and very passionate about our contribution to our students' future. Your focus: You will be working within the Academic Community of Excellence (ACE) team to support learners with their maths & digital skills development alongside their classes. You will be delivering effective teaching, learning and support enabling learners to gain the skills they need to succeed as well as excel in their studies. Bring your knowledge, to power each student's potential. Here's a little of what you'll be doing: Plan, prepare and deliver effective and engaging group, one-to-one and drop-in sessions (face-to-face and online) to support and develop students' learning, academic and digital skills, and wellbeing. Keep accurate tutorial records to monitor learner progress and achievement Deliver engaging and creative learning to meet the needs of the learner Develop learning support and skills materials and resources (for face-to-face and online) and maintain them on the Virtual Learning Environments (VLEs) Be a Personal Tutor and provide guidance, support and tutorship for student groups and individuals. Initiate and maintain regular contact with students to establish a supportive and professional relationship. Track, monitor and review students' academic progress/achievement, development, and wellbeing. Signpost students towards appropriate sources of support where necessary Organise and promote Academic Community of Excellence (ACE) at QA events. Bring your experience: Post Graduate Qualification (Master's/DELTA or equivalent) Experience of delivering one-to-one Maths and Digital Skills tutorials and academic workshops HE skills tutor experience (desirable) Relevant teaching qualification HEA or demonstrate teaching experience with a commitment to achieving the required Professional Standards for teaching. Expertise in subject area of Maths and Digital Skills Ability to use a range of learning and teaching approaches. What We'll Do For You! At QA Higher Education, we are absolutely committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. One of our core values is that 'our Diversity makes us stronger' - we recognise that people from different backgrounds and experiences bring valuable perspectives and enhance the way we work at QA. As a leader in education, it's our duty to drive diversity and inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate will be required to undertake the Basic DBS check. Vacancy location Location Job Description Attachment
QA Limited
Jul 24, 2025
Full time
People Experience Manager (HR), London based. QA Higher Education, Hybrid working 2 days in the office NEW ROLE QA Higher Education - we are a fast-paced growing higher education business. We believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us. Are you passionate about creating exceptional employee experiences? Do you thrive in a fast-paced, people-focused environment? QA Higher Education (QAHE) is looking for a People Experience Manager to champion our culture, drive engagement, and enhance the employee journey from start to finish. As our People Experience Manager, you'll play a key role in shaping and delivering initiatives that support wellbeing, inclusion, recognition, and engagement. You'll collaborate with our People Team and stakeholders across the business to ensure our Employee Value Proposition is lived and felt at every stage of the employee lifecycle. From time to time you will be required to travel to our other campus locations. Here's a little of what you'll be doing (please click through to read the full job description): Lead staff recognition and long service award programmes. Drive performance management engagement and system effectiveness. Organise and promote internal events and the annual staff party. Create and analyse employee surveys and feedback. Collaborate with the People team and key stakeholders to align employee experience initiatives with the business and people strategy to ensure a consistent employee experience. Manage internal communications, including the People Team newsletter. Champion our culture and continuously improve the employee experience. Bring your experience and qualifications: You're a confident communicator, a natural organiser, and a culture champion. You bring: Experience in employee engagement or HR-related roles Strong project management and data analysis skills A collaborative, solution-focused mindset Excellent MS Office skills (Excel, Word, PowerPoint) A little more about QA Higher Education Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Ready to make a difference? Apply now and help us build a workplace where people thrive. IND01 What We'll Do For You! Equal Opportunities at QA Higher Education , our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate will undertake a Basic DBS check. Vacancy location Location Job Description Attachment Job Description Attachment QAHE PT5 People Experience Manager.docx (319 Kb)
QA Limited Cheltenham, Gloucestershire
Jul 24, 2025
Full time
Talent pool Operations - Customer Service Title Contract type QA Ltd Permanent Job advert This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function About the role In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers. Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address. Key Responsibilities Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA's Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver high levels of customer service to assist the wider team Plan and organise own workload and coordination of related activities About you Experience of using IT systems e.g. Client Relationships Management is desirable Working to defined deadlines where high levels of accuracy are required Track record of successfully delivering assigned tasks and/or events - desirable Experience within a highly client-centric environment, servicing a wide range of offerings Working to tight deadlines where high levels of accuracy Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above). What We'll Do For You! And what can we offer you? Competitive salary with a significant bonus 3 full training days from a wide range of courses 2 days off for charity work Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners) Work with some of the biggest brands there are! At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. Vacancy location Location Job Description Attachment Job Description Attachment Customer Service Coordinator .docx (103 Kb)
QA Limited
Jul 24, 2025
Full time
Academic - HE - Management - Academic HE Title Head of Content Development, London Contract type QA HE Ltd Permanent Job advert Head of Content Development (digital learning) QA Higher Education, London Based, Hybrid Working Are you a visionary leader with a passion for digital learning and academic excellence? QAHE is seeking a dynamicHead of Content Developmentto lead our Content Development Team in creating high-quality, innovative teaching and learning materials for blended learning programmes. As a key member of the Learning & Teaching Faculty, you'll manage content creation workflows, collaborate with academic leaders, and ensure our materials meet the highest standards of quality, compliance, and creativity. A key part of the role will be leading & motivating our team to ensure all deadlines are achieved. Here's some of what you will be doing: (please click through to read the full JD): Lead and manage the Content Development Team and associated third parties. Oversee the creation and publication of teaching materials to meet programme deadlines. Develop and optimise content development processes and project workflows. Collaborate with academic staff to design engaging, pedagogically sound content. Line manage team members and support their professional development. Report to the Deputy Dean and contribute to strategic planning. Bring your experience: Essential Experience: Proven leadership in content development and project management Expertise in designing multi-modal academic content. Strong cross-functional collaboration skills Experience in higher education (desirable) Knowledge & Skills: Pedagogical expertise and digital learning innovation Proficiency in content authoring tools (e.g., Articulate 360), Microsoft 365, and project management apps. Strong attention to detail, creativity, and problem-solving skills Excellent communication and emotional intelligence Qualifications: Undergraduate degree in a relevant field (essential) Teaching qualification or HEA Fellowship (essential) Postgraduate qualification in education or edtech (desirable) What we'll do for you: Being a learning business, we get how important your learning and development is and of course we want you to be the best. We'll give you the very best development to do your job and help you to develop your skills further to reach your potential. A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. What We'll Do For You! At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. The successful candidate will be required to undertake the basic DBS check. Vacancy location Location Job Description Attachment Job Description Attachment QAHE ADM2 HoD Content Development.docx (324 Kb)
QA Limited
Jul 24, 2025
Full time
London (3 days a week in office), occasional travel to Slough QA are seeking an accomplished and strategic HR professional with over 10 years of experience driving people initiatives in fast-paced, high-growth environments. You will have a proven track record of partnering with senior leadership to align people strategy with business goals, enhance employee experience, and lead change management across diverse functions. Adept at navigating complex organisational structures, implementing performance and engagement frameworks, and fostering inclusive workplace cultures. Role Responsibilities: • Collaborate closely with leaders to understand and analyse people challenges, and develop commercially focused People plans to maximise employee engagement and organisational sustainability • Manage complex employee relations issues, mediating and resolving conflict when necessary • Lead on the people aspects of business transformation and change initiatives, ensuring effective organisational design and modes of working Identify gaps in internal capabilities and performance and build strategic recruitment and development plans to achieve desired business results • Oversee effective implementation of all annual cycle events working with the People Operations, Talent and Experience team • Project manage key People initiatives alongside the People Experience Managers • Advise and coach leaders and managers on People policies & practices and interpersonal skills • Champion organisation values and culture ensuring they are clearly communicated and contribute to a positive work environment • Flexibility - some travel to other sites within the UK will be required Your Experience/Skills: • Many successes in delivering stated business objectives through effective business partnering • Managing multiple stakeholders, sometimes with conflicting agendas, and facilitating teams to deliver group objectives • Sound talent management and workforce planning experience • Exposure to TUPE and post-close integration activity would be advantageous • Experience across multiple organisations with some blue-chip exposure in recent past • Generalist knowledge base, with strengths in change and/or talent management • In depth working knowledge of current employment law What We'll Do For You! About QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren't enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training,and self-paced learning. Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include:27 days holidayeach year,holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee AssistanceProgramme, and2 daysper yearcharity leave. We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be aDisability Confident employer.All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. If this is what you're looking for, here are the next steps: Hit the apply button and register on ourQAwebsite to fill out our quick and easy application form. Please find out more about us at Vacancy location Location London, London, London (International House) Job Description Attachment Job Description Attachment Senior+People+Partner (1).docx (109 Kb)
QA Limited Manchester, Lancashire
Jul 10, 2025
Full time
Salary - Competitive Salary + Commission Location - Manchester About QA Our mission within the Public Sector sales team is to work with our customers to identify areas of growth, areas where we do not currently deliver into and new projects to support customer outcomes. To achieve this goal, we need to supercharge growth and drive new business opportunities into accounts that sit within thePublic Sector, Local Government &Defence. Key Responsibilities Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue . Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME's owning the process end to end. Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics What You'll' Bring Good communication for internal and external stakeholders up to C suite level Driven and hungry for the sale Dynamic and innovative Willing to challenge the status quo Demonstrable success in sales Sounds great, doesn't it? And in return we will offer you What We'll Do For You! Sales rewards We have an amazing incentive-based reward on offer on top of an uncapped commission.Our top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on afantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures! Down time Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include:27 days holidayeach year,holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee AssistanceProgramme, and2 daysper yearcharity leave. If this is what you're looking for, here are the next steps: Hit the apply button and register on ourQAwebsite to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn -Tim Heaney or email me: - happy to help! Vacancy location Location North West, Lancashire, Manchester (St James Buildings) Job Description Attachment Job Description Attachment SDS6+-+Client+Relationship+Director (1).docx (156 Kb)
QA Limited
Feb 12, 2025
Full time
Student Recruitment Officer London or Birmingham Talent pool Sales - HE - Recruitment Title Student Recruitment Officer London or Birmingham Contract type QA HE Ltd Permanent Job advert Recruitment Officer Recruiting Students into Higher Education Programmes Brimingham OR London based, hybrid working, with UK travel QA Higher Education Fulltime & Permanent Opportunity About our role: Do you have sales &/or recruitment &/or exceptional customer service experience ideally in the education sector? Would you like to make a difference to potential students by working across different recruitment channels promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities? Our role is hybrid working with travel throughout the UK on a regular basis. Here's some of what's involved: Support Sales Team Leader Home/EU in exceeding sales targets Engage with external clients and support them with any queries Maintain and manage effective business pipeline ensuring daily KPI's are delivered effectively Provide first-class customer service to our students, agents/representatives and partners Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. interviews, outstanding docs, English tests Provide and maintain agreed turnaround times to our agents, students and client services Go the extra mile to help students to finish applications within given deadlines Self-manage student pipelines within KPIs and SLAs Bring your experience: Confident and strong sense of direction Self-motivated Ambition to succeed and exceed expectations Ability to think outside the box Constructive approach to problem-solving A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now - here's how! Simply hit the apply button. At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you!
QA Limited
Feb 10, 2025
Full time
Head of Sales, 12 month Maternity Contract, London OR Birmingham Contract type QA HE Ltd FTC Job advert Head of Sales, QA Higher Education London (preferred) or Birmingham based Hybrid working, Fulltime Maternity Contract minimum 12 months Do you have sales &/or recruitment sales management experience ideally within the education sector? Are you experienced with leading sales teams to reach their potential and be financially rewarded for their (and yours) success? As Head of Agency Sales, you will be working closely with our Chief Recruitment Officer to support marketing and B2B recruitment strategies to ensure our sales teams exceed our student intake targets through both our B2B agency channels. By working across different recruitment channels, your team will be promoting and selling our undergraduate and postgraduate programmes, giving students the potential to develop and grow their knowledge and skills to progress their career opportunities. If you're driven, ambitious, commercial with a hunger to succeed come join us! You'll have a varied workload, here's a flavour of what's involved: Managing the agency sales teams in regard to people and recruitment targets, ensuring that the B2B agency recruitment channels and team reach and exceed targets. Developing and maintaining relationships with internal and external stakeholders. Developing and identifying new business opportunities. Identifying and addressing potential challenges and suggesting prompt and efficient solutions. Managing recruitment pipeline whilst liaising and maintaining good working relationships with all key cross-functional internal departments. Measuring and analysing key performance indicators of the team and developing strategies to improve them. Focusing on how to deliver the medium-term business strategies. Bring your experience: Excellent people management and development skills. Ability to deliver and exceed sales and quality targets. Ability to work in a fast-paced and ever-changing environment. Structured and clear communication skills. High level of business acumen. Track record of success in B2B sales/agency environment. Experience in using a CRM system. Track record of working in a customer-facing environment. Customer service both face-to-face & over the phone. A little more about us: QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world. Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
QA Limited Invergowrie, Angus
Dec 04, 2021
Full time
Are you the next IT superstar looking to kickstart your career in a large Scottish Charity? If so then we would love to hear from you! The James Hutton Institute have a vision to be at the forefront of innovative and transformative science for sustainable management of land, crop and natural resources that supports thriving communities. To help with their mission they are on the hunt for an IT Service Desk Apprentice to join their family in Dundee. Your main duty will be to provide front line IT support, which means you'll be the first person the users of their service turn to. Their existing team are renowned for the level of support they provide and the friendly way they engage with the people we support. As an IT Service Desk apprentice, you will work in the IT Service where you will be supported throughout your apprenticeship by the team in learning the technical and soft skills required to support the business and yourself throughout your apprenticeship and be given all the necessary tools that other IT team members use. You will work as part of team of IT Technicians to provide IT services to a business of circa 600 employees. You will be assigned an IT Mentor to help you at every stage of your apprenticeship. *Working with a Senior IT Support Analyst you will be able to learn and develop your skills in IT alongside your studies. You will do this by: * * Solving IT and application incidents in line with Standard operating procedures (SOPs) Log and manage incidents and service requests * Fix first line support issues over the phone * Be involved with hands on hardware fault and request resolution * Perform testing on new equipment and ensure ready for end user * Set up new starters to the business on the many company platforms * AD, Email, WebEx, Telephone system etc * Set up and moves of IT equipment * Participate in regular IT meetings and bring fresh ideas to existing processes * Work as part of a team to provide an end-to-end IT Service As part of your apprenticeship, in Year 1 you will work towards an SCQF Level 6 Diploma in IT & Telecommunications, with the option to progress to Level 8 in Year 2. * You will be provided time for study during your working hours and also attend classroom training (virtually) which is relevant to your job role. *Key Skills Required: * * Good Communication * Good Customer Service * Well Presented and Punctual * Conscientious and with the ability to work well with a team * Ability to prioritise tasks effectively with a high level of attention to detail * Desirable Skills include: Knowledge of PC Hardware & Software (Windows 7/10) * Knowledge of Mobile Phone Hardware & Software (Apple & Android) A * Any IT Experience *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £13,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
QA Limited
Dec 04, 2021
Full time
Our client is a leading IT company based in Erskine. As an apprentice you will gain valuable experience as well as a Level 6 Diploma in Digital Applications. Erskine Campus has easy, free parking, just off the M8 and Erskine Bridge, with a free gym, great canteen, and costa carts. Manpower are working in partnership with a leading IT Client based in Erskine and are looking to recruit an IT Sales Apprentice to join the team. The role of the IT Sales Apprentice will be to contact potential customers and identify new business opportunities for IT projects. There is no cold calling involved as you are following up on requests from potential customers. Your personality, influencing skills and training will turn potential sales into real sales! This means commission on top of your base salary. No technical knowledge is required as full training on products is provided regularly to ensure you have the confidence and support needed to succeed! You should be an outgoing individual who enjoys speaking to a range of people on the telephone. Good communication and relationship building skills are essential for this role. The team is friendly, open and encourages development. You should have a passion for learning and be eager to kickstart a career in sales. *Key Responsibilities: * * Build an in depth knowledge of our clients products and IT solutions including Enterprise technology * Speaking to customers to understand their IT requirements and working with the sales team to generate revenue * Event Management * Follow up on events and drive awareness and interest of IT solutions * Data Enhancement * Maintain and build accurate and insightful customer records on CRM database, capturing key contacts within an organisation and updating customer install base and profile *Key Skills Required: * * Competent in MS Word, Excel, Outlook, PowerPoint * Outgoing personality * Ability to work towards to deadlines * Personal confidence and motivation * Good communication skills * Effective time management * Work as part of a team * The ideal candidate will have a strong interest in technology and future career in sales *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £14,000.00 per year Schedule: * Monday to Friday Work remotely: * No
QA Limited Cumnock, Ayrshire
Dec 04, 2021
Full time
At the RAD Hotel Group, we are passionate about 'hospitality' and have the energy to define what that word means. We thrive off of new ideas and as an independent business, have the ability to make real changes. To put it simply, we want to make a difference to our guests experience in a way that they'll want to return and bring a friend. We do this by making staff and customers alike feel valued. If we can put a smile on someone's face then we are satisfied. An amazing opportunity has arisen to join RAD Hotel Group in a IT Assistant Apprenticeship. This is a great way for someone to make their first step in the world of IT and to start their career. Looking for someone good written and verbal communication skills and an interest in IT. *Key Responsibilities: * * Answering calls on helpdesk * Password resets * Support the IT Infrastructure Manager to handle the day to day user requests from service desk system, Ticketing & Installations and Upgrades * Able to gain experience in Microsoft systems, Linux, VoIP and computer networking * Driving license required as you may need to travel to different sites. *Key Skills Required: * * Excellent communication skills, both written and verbal * Good listening skills * Good organisation skills and be willing to learn * Driving license * Interest in IT Job Types: Full-time, Apprenticeship Salary: £9,000.00-£12,700.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
QA Limited City, Edinburgh
Dec 03, 2021
Full time
Our ambition is to be strongly recommended by customers for the way we help them achieve their goals. We want to be the preferred route to market for technology providers. People want to join us and stay with us, proud of our reputation, as we learn, earn and have fun. We want to be trusted as an agile and innovative provider of digital technology around the world. Computacenter combines global reach with local expertise. We deliver local services and operate Service Centers and Integration Centers across Europe, South Africa, Asia and the Americas, supporting users in over 70 countries. We are offering an IT Apprenticeship opportunity in the Technical Resource Group (TRG). TRG provides an engineering resource to our customers across the country. Our engineers have knowledge and expertise on a wide range of equipment including laptops, desktops, servers, networking and storage to ensure that we can deploy the best possible technical resource to our customers when they need it. Typically our skills are aligned to Computacenter's preferred IT vendors which include HP, Dell, Microsoft and Lenovo. Engineers will work on a variety of disciplines including installation, deployment, repair and support into the customer and workshop environments. Our programmes will provide you with the challenges; support, training and development opportunities you will need to launch your IT career. *Key Responsibilities: * * Installing, deploying, repairing and supporting our customer with IT equipment * Gain a knowledge and expertise on a wide range of equipment including laptops, desktops, servers, networking and storage to ensure that we can deploy the best possible technical resource to our customers when they need it * Working and gaining skills within Computacenter's preferred vendors products including HP, Dell, Microsoft & Lenovo. * Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. * Document and reports on work completed to ensure compliance with Company and Customer Procedures * Escalate issues in line with company processes to ensure customer demands are met * Provide customer service to internal and external customers to ensure consistent experience *Key Skills Required: * * A real passion and interest in IT * A commitment to building a career with Computacenter * Ability to manage a busy workload with academy based learning * A full driving license Job Types: Full-time, Apprenticeship Salary: £10,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
QA Limited Musselburgh, Midlothian
Dec 03, 2021
Full time
Do you love technology? Are you passionate about IT and want to keep up to date with the latest technologies? Daxtra are looking for an apprentice support engineer. Your primary role will be to serve as 1st-line support for our external and internal clients. Troubleshoots and develops technical solutions related to software, services, deployment, configuration and setup errors. Creates timely workarounds and fixes, including information sharing and consultancy, via effective internal and external communication, and follows required procedures in use of systems, and documentation. Escalates issues requiring more in-depth analysis, knowledge and resolutions as appropriate. We are looking for an Apprentice Support Engineer to learn how to provide high quality assistance to our clients. You will learn to diagnose and troubleshoot software and service problems and help our clients install, configure and use our applications and programs. Support Engineer responsibilities include identifying software, configuration issues and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical documentation. You're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority. Ultimately, you will be a person the customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. As an apprentice, we are expecting individuals that are keen to learn and expand their knowledge and career prospects by working and learning inside a professional, and progressive software and services company. We are a Supportive organisation dedicated to the development of staff, Dress down culture, very friendly and relaxed offices with free parking and on excellent bus routes. You will gain an apprenticeship - IT Professional SCQF Level 6 *Key Responsibilities: * * Research and identify solutions to software and service issues * Diagnose and troubleshoot technical issues, including deployment, configuration and setup * Ask targeted questions to quickly understand the root of the problem * Track issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to clients * Refer to internal systems or external resources to provide accurate solutions * Ensure all issues are properly logged and documented * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports * Document technical knowledge in the form of notes and manuals *Key Skills Required: * * A basic grounding in Computers and Technology from education or hobbyist computing Relevant interest and working knowledge of computers and software * Excellent problem-solving and communication skills * Exposure to any of (Linux, MySQL, Perl, Javascript, Java or Database systems) an advantage * Good Maths and English grades * Excellent written and oral communication * Sense of when to escalate a problem, or ask for assistance * Problem solving and follow through, can think outside the box * Pragmatic and thorough * Maintain friendly and professional relationships with clients and colleagues Job Type: Full-time Salary: £11,000.00 per year Schedule: * Monday to Friday Experience: * IT Support: 1 year (preferred) Work remotely: * No
QA Limited City, Glasgow
Dec 01, 2021
Full time
SW Global Resourcing are currently seeking an ambitious individual keen to kick start a fast paced career in HR. The growing company based next to Barnhill train station are looking to expand their already strong team. Being strong believers of growing from within, the opportunities for career progression are endless and this role can be the facilitator for a long and exciting career. The successful candidates will be working in a busy office environment completing a variety of tasks related to supporting the business within the HR department. They are looking for someone who is eager to learn and keen to develop themselves, not only as a worker but as an individual to establish a successful career within the business. If this opportunity sounds like it is something for you, apply now and express your interest. \*Early finish every Friday and Career progression within HR through completing HR based qualifications\* *Key Responsibilities: * * Processing invoices using finance system * Provide lunch break reception cover and take responsibility for collating and distributing all incoming mail * Update our HR CASCADE System with daily attendance, filling and ensuring accurate records are maintained for all staff * Manage the company authorised drivers' database to ensure that all documentation is uploaded, in date and highlight any discrepancies with relevant department and procurement. * Assist in the management of all new start processes including but not limited to checking new start documentation, liaise with operations and enter onto Cascade and process for payroll * Administer and update the Company Training Record Database uploading of all non-Sentinel cards and qualifications and produce on request individual training records and recovery of expenditure. * To carry out any other reasonable duties as requested commensurate with your skills, knowledge and ability in the interests of the business * Wide use of MS Word, Excel, Access, Outlook, Adobe software to complete day to day task *Key Skills Required: * * Desire and willingness to expand on knowledge of the Microsoft Package * Ability to work well both individually, and as part of team * Good timekeeping * A strong work ethic Strong communication skills * Confident in speaking to others and providing information Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Schedule: * Monday to Friday Experience: * Human Resources: 1 year (preferred) Work remotely: * No
QA Limited Paisley, Renfrewshire
Dec 01, 2021
Full time
Cairn Solutions aim to provide customers the highest levels of service at an affordable price. This is achieved by all of their staff being willing to go the extra mile to make sure that our customers feel that our team is a part of their own workforce. They take pride in what they do and like to do it well. Their distinct service divisions can provide you the specialist services required in "Server & Environment Maintenance", "Infrastructure Design & Implementation" and more specialist "Software Application Development & Integration" An exciting opportunity for a confident and enthusiastic person to join Cairn Solutions based in Paisley as a Helpdesk Apprentice. Are you someone who can hit the ground running, be a fast learner and a keen problem solver? Then this is a fantastic opportunity to further you're career in a company that will value and reward your contribution. The main purpose of this role is to support clients with IT needs, which leads to satisfied customers. The second area of the job is to provide excellent customer support to colleagues and clients who contact the helpdesk. This position reports to the Operations Manager initially who in turn reports to the Managing Director. *Key Responsibilities: * * Answering calls in a timely manner and providing consistently excellent customer services. Performing initial triage on all issues and aiming to resolve issues on the initial call Remotely assisting customers via our remote access software * Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues * Logging detailed and accurate information into the ticketing system * Efficiently handling incoming technical support incidents, requests and changes where possible * Communication with the client to keep them updated of the progress and ensuring that customer satisfaction remains high * Escalating tickets as necessary * Taking responsibility for your personal call queue, ensuring that all calls are updated, closed or escalated in a timely fashion *Key Skills Required: * * Excellent communication skill & telephone manner. * Demonstratable knowledge of IT fundamentals. * Good time management. * Excellent organisational skills. * Ability to work under pressure to specific SLA's, to prioritise and multitask. * Methodical with an aptitude for attention to detail * Able to work in a team as well as independently * Adaptable and flexible to changing demands * Full clean driving license * Conduct yourself in a professional manner at all times *Important Information* "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached. Job Types: Full-time, Apprenticeship Salary: £12,000.00 per year Schedule: * Monday to Friday Work remotely: * No