Scottish Federation of Housing Associations

Caledonia Housing Group is seeking a Factoring Officer to shape and modernise our factoring service. Reporting to the Asset Manager, you will drive regulatory compliance and data-driven improvements while delivering value for money for customers. This hybrid role requires travel across our areas; a full UK driving licence and access to your own vehicle are essential. You will manage homeowner accounts, service charges and monitor contractors to ensure high standards.

An opportunity to make a positive impact on peoples' lives and community. Awarded Housing Association of the Year 2025 & 2026, Caledonia Housing Association is one of Scotland's leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide "homes and communities that make lives better". We are committed to providing high-quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes and in excess of 2,000 private owners across 8 local authority areas. About the role Reporting to the Asset Manager, the Factoring Officer will play a key role in shaping the future of our factoring service, ensuring compliance with all regulatory requirements while driving digital and data improvements. Through a customer-focused approach, you will identify opportunities to modernise processes, improve performance, enhance service delivery and provide demonstrable value for money for customers and the Group. Within this role there will be the requirement to travel across our areas of operation on occasion. A full UK driving licence and access to own vehicle is essential. Key responsibilities Deliver an efficient, customer-focused factoring service to homeowners and mixed-tenure developments. Manage homeowner accounts, service charges, billing and debt recovery. Monitor contractors to ensure services are delivered to agreed standards and provide value for money. Ensure compliance with all relevant current legislation, service standards and best practice. Monitor and control delegated expenditure in line with budget provision. Undertake estate inspections and proactively address maintenance and service issues. Build effective relationships with customers and stakeholders, resolving enquiries and complaints professionally. Drive continuous improvement and modernisation of factoring services through digital innovation, data-driven decision making and process optimisation. Contribute to the Group's wider digital and data transformation agenda, enhancing customer experience and operational performance. What you will bring Experience of estate management, factoring, housing maintenance/ management, surveying or letting agency. Demonstrable responsibility for budgetary control and performance management. A proven track record of delivering excellent customer service and achieving positive outcomes for customers. Strong communication and interpersonal skills, with the ability to build effective relationships and engage confidently with homeowners, residents, representative bodies, contractors and other stakeholders Legal knowledge of the obligation and requirements of landlords and property owners A strong understanding of housing, reactive maintenance and factoring services and the legislative and regulatory framework and associated requirements. HNC. or equivalent in a relevant professional discipline would be advantageous A place where everyone can thrive The Factoring Officer is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, and at our Caledonia Group Offices (based in Dundee or Perth) for a minimum of two days per week. As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits: 36 days annual leave, increasing with service Promotion of work-life balance and flexi-time system Car allowance Sector leading pension scheme, matched up to 12% by us Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work FREE membership of a healthcare cash plan, including cover for dependents Paid Volunteering Day Wellbeing services offering support and confidential advice when you need it most Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. A registered charity no: SC013988. Closing date for applications Wednesday 26th August 2026, 00:00 Full salary & employment details Job Title: Factoring Officer Location: Hybrid Working (offices based in Dundee & Perth ) Contract: Fixed Term Contract (2 years) Hours: 35 hours per week (Mon-Fri) Salary: £39,190 - £46,009 per annum + Car Allowance Closing Date: Midnight on Wednesday 26th August Job Type Full Time

Southside Housing Association invites a hands-on Maintenance Technician to join our team in Glasgow. You will provide reactive and planned maintenance support with a focus on quality service and safety. The role requires good problem solving, IT competence, a valid driving licence and the ability to work in a fast-moving environment. We offer 35 hours per week, 40 days leave, and a Defined Contribution Pension.

Clyde Valley Group is recruiting a Property Services Technical Inspector to oversee inspections, quality assurance, and technical oversight across repairs and maintenance. You will report to the Property Services Senior Contract Lead and play a key role in delivering efficient responsive repairs and void works. The role requires a SCQF level 7 qualification or equivalent in building, construction or surveying, plus experience in property inspections and comprehensive health and safety

This is a particularly exciting time to join Clyde Valley Group as we continue to strengthen how we deliver responsive repairs, void works, cyclical and planned maintenance, contractor performance, customer experience, quality assurance and the property data that helps us make good decisions about our homes and services. As Property Services Technical Inspector, you will be responsible for providing professional inspection, quality assurance, and technical oversight across reactive, void, cyclical, and planned maintenance works. Reporting to the Property Services Senior Contract Lead, you will: Deliver an efficient and effective responsive repairs service where customers regularly provide high satisfaction ratings. Undertake inspections to identify defects within void properties in line with the timescales outlined in the Void Management Policy. Monitor and report on the work of consultants and contractors, ensuring works meet agreed specifications, cost controls, and customer expectations. Produce detailed reports on repairs/defects with recommendations for remedial work. Interpret and explain technical reports on repairs / defects / stock condition to non-technical audiences such as colleagues and customers. What We're Looking For SCQF level 7 qualification (or above/equivalent) in building, construction or surveying or a related discipline. o SCQF level 7 includes recognised trade qualifications (e.g. plumbing, joinery). Diplomas or degrees in Surveying, Construction, or the Built Environment are also acceptable. Experience conducting property inspections relating to repairs, maintenance, or construction works. Understanding of landlord statutory health and safety requirements (e.g. gas, electrical, fire safety, water hygiene, etc.). Strong organisational skills, with the ability to manage workloads, priorities, and competing demands effectively. Understanding of quality assurance and inspection processes within repairs and maintenance services. Full UK Driving License. Why Join Us? You'll be part of a forward-thinking organisation that values people, innovation, and excellence. We offer competitive benefits and the opportunity to make a real impact in the social housing sector. In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities. Guaranteed Interview: As a Disability Confident Employer, we'll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you're disabled, we'll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work. Closing date for applications Monday 24th August 2026, 12:00 Full salary & employment details EVH Grade 7 Salary band: £42,707 - £46,895 per annum 35 hours per week, Monday - Friday